APAVE: the ESSENTIALS OUR MISSION, YOUR CONFIDENCE APAVE S BUSINESS GLOBAL SERVICES

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1 APAVE: the ESSENTIALS OUR MISSION, YOUR CONFIDENCE APAVE S BUSINESS _p.ii KEY FIGURES _ p. III GLOBAL SERVICES _p.iv LOCATIONS _p.vi SPECIALIZED SUBSIDIARIES _ p. VIII SUSTAINABLE DEVELOPMENT _p.ix OUR ONLINE SERVICES _p.x

2 II 2009 business report WHAT WE DO APAVE S BUSINESS Apave helps businesses and local authorities with their need to manage human, technical and environmental risks. z Our business is risk management, for which we offer a full range of technical and consulting services. These cover: inspection, building, training, tests and measurements, consultancy. Every aspect of our business is focused on increasing the safety of people and property while maximizing business performance. Whether we help a nuclear plant boost its safety levels, an industrial company carry out a critical environmental and security audit, an airport train staff to new safety requirements, or a hospital secure its medical gas utilization, Apave can provide thorough, professional responses for each of these situations, regardless of size or sector, so that organizations can stay focused on their core business.

3 2009 business report FIGURES III KEY FIGURES 9,650 professionals, including 7,000 engineers and technicians 130 agencies 143 training sites 31 laboratories and test centers 59 subsidiaries and partly-owned operations in and abroad TURNOVER BY GEOGRAPHY TURNOVER IN million NET INCOME IN million 14.8% International 85.2%

4 IV 2009 business report GLOBAL SERVICES GLOBAL SERVICES 1 2 Five service lines 1 inspection 2 building 3 training 4 tests and measurements 5 consultancy INSPECTION Apave evaluates compliance with current regulations for all technical installations, equipment and processes, both at commissioning and when operating. Apave helps operators improve the safety of their facilities and equipment (by means of regulatory monitoring, processing for non-conformities, diagnostics, audits, etc.). Before manufacturers/distributors/ importers put their products and equipment on the market in the EU, Apave can provide tailored insight on the relevant standards and regulations (EC labeling, etc.). _COVERAGE _Electrical Installations _Pressure Equipment _Mechanical Equipment _Waves and Rays _Facility Fire Safety _Systems: Energy and Fluids _Transport of Hazardous Materials, etc. BUILDING Apave acts in one of two capacities: either as technical inspector (sometimes acting as health and safety coord - inator as well) or as provider of project management consultancy services (PMC). In the consultancy field, Apave is dedicated to helping clients make the right regu - latory, technical, financial and administrative decisions. _COVERAGE _Construction Inspection _Health and Safety Protection _Diagnostics and Technical Assistance _Property Audits _Fire and Heat Checks _High Environmental Quality _Project Management Consultancy

5 2009 business report GLOBAL SERVICES V TRAINING Apave is the private sector leader for training in prevention, health and safety in the work place, and risk management. Topics covered include safety, professional techniques to improve employee skills, boosting employability, and preparation for vocational retraining. Each year, 260,000 people are trained by our 1,750 skilled technical instructors. _COVERAGE _Safety _Advanced Professional Training _Professional Techniques _E-learning _Instructional Engineering TESTS & MEASUREMENTS Apave laboratories carry out analyses, tests and measurements on human safety, environmental protection and the safety of products and equipment. _COVERAGE _Sampling, Analysis, Environmental Tests and Measurements of air, water, noise, soil, and waste _Work Station Hygiene: measurements of exposure to chemical risk, ventilation controls and site sanitation, noise measurements _Characterization and Audits of Metal and Plastic Materials _Product Tests (either for EC labeling or specifications-based) _Tests and Qualification of Equipment (SOPEMEA subsidiary) _Legal and Industrial Metrology (through its A+ Métrologie subsidiary) CONSULTANCY Apave helps balance stringent risk control against an organization s business performance, identifies ways to improve strategies, and puts forward practical solutions that deliver visible results. _COVERAGE _Risk Management and Organizational Exposure _Human Health and Safety at Work _Environmental Protection _Organizational and Management Performance _Human Resources and Skills Management _Sustainable Development

6 VI 2009 business report LOCATIONS OPERATING ON FIVE CONTINENTS Through its 48 international sites, Apave and its subsidiaries operate in three major geographies: Africa/Middle East, Southeast Asia, and Southern Europe, and in three key markets: oil/gas, infrastructure, and industrial projects. CARIBBEAN Guadeloupe Martinique SOUTH AMERICA Chile French Guiana

7 2009 business report LOCATIONS VII EUROPE Belgium Great Britain Italy Macedonia Monaco (Principality of) Spain Switzerland AFRICA/MIDDLE EAST Algeria Angola Burkina Faso Cameroon Chad Congo Gabon Ghana Ivory Coast Lebanon Libya Mali Morocco Mauritania Qatar Republic of Equatorial Guinea Senegal Tunisia Turkey United Arab Emirates INDIAN OCEAN Madagascar Mauritius Reunion Island ASIA/PACIFIC China Japan Malaysia New Caledonia Vietnam

8 VIII 2009 business report SUBSIDIARIES SPECIALIZED SUBSIDIARIES The Apave Group has 59 subsidiaries and partly-owned operations in and abroad. A spotlight on three of these: SOPEMEA 1 A+ Métrologie 2 BVT SOPEMEA, A UNIQUE TEST CENTER FOR EUROPE SOPEMEA, together with its subsidiaries Sopavib and Sopaval, forms a special unit of 130 people specializing in environmental testing, test engineering and consulting services prior to official equipment tests. Accredited by the Cofrac, the three bodies provide customers with: - a full range of tests (climatic, hydraulic, vibration, EMC, earthquake simulation, etc.); - on-site or on-board measurements; - digital simulations of tests; - training sessions. A+ MÉTROLOGIE, SECOND LARGEST PLAYER IN EUROPE A+ Métrologie and its subsidiaries (Soméga and AQSE) provide service in all fields of measurement: equipment management, inspection, calibration, 3D measurements with or without contact, consulting, assistance, audits and training. The company is active across all sectors, especially aerospace, defense, food processing, transportation, energy, and chemicals. 3 BVT, THE HAZARDOUS MATERIALS TRANSPORT SPECIALIST BVT, a subsidiary of Apave, offers three types of services: - approval of transport packaging, using laboratory tests certified by the French Ministry of Transport, and on-site production controls, irrespective of whether the products are classified as hazardous; - training for the entire supply chain: shippers, logistics operators, packers, freight forwarders, and carriers, covering road, air, rail, sea, and river transport; - consulting and assistance: audit procedures, aid to security consultants, etc.

9 2009 business report SUSTAINABLE DEVELOPMENT IX APAVE, COMMITTED TO SUSTAINABLE DEVELOPMENT A+ MÉTROLOGIE, LE TEST DANS SA GLOBALITÉ We are fully committed to a growth Plus de 300 collaborateurs proposent la strategy that is based on economic, vérification, l étalonnage, les essais, les mesures 3D social and environmental progress. avec ou sans contact chez A+ Métrologie. Cette offre globale concerne des métrologies très variées : dimensionnelle, We take steps physique, to: électrique... Elle propose également reduce des use missions of resources de gestion such as de energy parcs, and de maintenance paper while d appareils cutting emissions de mesure of et pollutants des actions de formation. improve waste A+ Métrologie management est très présent dans l aéronautique, improve the la health défense, & safety l agroalimentaire, of our employees les transports, develop l énergie, their skills la chimie. make a significant contribution to the local economy. Apave s 9,650 employees work hand in hand to promote this policy through their everyday actions and professionalism, fulfilling their role as responsible citizens, whether working in our own offices or at customer sites. STEPS TOWARDS OUR TARGETS Sort and recycle paper at all branches. Reduce paper use by 10%. Ensure 90% of cars in the company fleet use clean technology (B label). Assess the carbon footprint of the largest sites using Carbon Balance Sheets. Help people obtain professional qualification certificates (CQP) to promote re-entry into the job market. Expand our business, which contributes directly to promoting sustainable development.

10 X 2009 business report ON THE WEB OUR ONLINE SERVICES Apave strives to provide clients with useful, efficient online services and keep them regularly informed. EFFECTIVE USE OF ONLINE INSPECTION DATA A PERSONALIZED REGULATIONS provides an online solution to manage and check inspection reports. This safety management and decision-making tool enables users to run advanced searches, display operations, view the inspection reports, and benefit from a clear view of the state of the equipment in question. For risk management enables users to access personalized comments tailored to a company s circumstances on the basis of detailed analysis of the regulations. This helps consultants plan and prioritize compliance actions, and schedule preventive action. 3 APAVE.COM, THE PREFERRED INFORMATION PORTAL 920,000 people visited apave.com in 2009, which is up 33% on 2008 The site features three key sections, Vos attentes, Commandes, and Nous découvrir. Under Vos attentes, visitors can sign up for a one day technical info session or learn more about Apave s solutions. Under Commandes, users can sign up for training programs, and under Nous découvrir, visitors can learn all about Apave Group s news and locations. The apave.com gateway provides access to the Group s other Web sites: international, training, recruitment and certification.

11 2009 business report ON THE WEB XI 36,536 sites connected 4 APAVE MAG, NEWS ABOUT RISK MANAGEMENT 5 APAVISION, THE 2.0 NEWSLETTER ABOUT RISK MANAGEMENT This open-access magazine provides entry-level information for professionals faced with environmental requirements, safety issues about people and goods, business performance and more. It comes out quarterly in print and online at apave.com Every six weeks, Apavision features video reports on Apave s assignments, with testimonials from customers and experts. A "Regulations Flash" section covers the basics on recent changes in regulatory standards. Registration is free at apave.com

12 CONTACT US Apave Alsacienne 2, rue Thiers - BP Mulhouse Cedex Tel: (33) Fax: (33) Apave Nord-Ouest 5, rue de la Johardière - BP Saint-Herblain Cedex Tel: (33) Fax: (33) Apave Parisienne 13-17, rue Salneuve Paris Cedex 17 Tel: (33) Fax: (33) Apave Sudeurope ZI - avenue Gay-Lussac - BP Artigues-près-Bordeaux Tel: (33) Fax: (33) And its technical center: 8, rue Jean-Jacques-Vernazza ZAC Saumaty-Séon BP Marseille Cedex 16 Tel: (33) Fax: (33) Apave Groupe 191, rue de Vaugirard Paris Cedex 15 Tel: (33) Fax: (33) Communications Department - Apave Groupe - 191, rue de Vaugirard Paris Cedex 15 Tel.: (33) Fax: (33) Editorial team: Communications Department Design and production: Photos: Apave; Apave Sudeurope; Bruno de Hogues/Apave; Sébastien Sindeu; Karen Linke/Picturetank; Kerstin Schomburg/Plainpicture.

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