FAMIILIA IT SERVCES Aranda CMDB- SELF SERVICE - SERVICE DESK

Size: px
Start display at page:

Download "FAMIILIA IT SERVCES Aranda CMDB- SELF SERVICE - SERVICE DESK"

Transcription

1 FAMIILIA IT SERVCES Aranda CMDB- SELF SERVICE - SERVICE DESK ARANDA CMDB PERMISOS Action Actividad Diaria ADD LICENSE ADD NAMED USER ADMIN SELF SERVICE ADMINISTRATE ALOM CONSOLE ADMINISTRATION APPLICATION EXECUTE AQM TOP 10 AQM TOP 10_v800 sql Assign a specialist to a case ASSIGN PERMITS FOR CATEGORY ASSOCIATE PROFILE GROUP USER ASSOCIATE SOLUTIONS ASSOCIATE SPECIALIST USER ASSOCIATE THIRD - COMPANY ASSOCIATE USER PROJECTS Autorizaciones Borrar Articulo Borrar Campos Adicionales Borrar Categoria Borrar proyecto Borrar Reglas Build Chart Cancel Case CHANGE PASSWORD COMPUTER'S CERTIFICATE Configure Additional Data for each PC Environment CONFIGURE THE APPLICATION PARAMETERS CONNECTION TYPE Consolidado Grupo Consolidado Impresoras Consolidado Usuarios Crear Articulo

2 Crear Categoria Crear Proyecto Crear Reglas Crear Tipos CREATE ADDITIONAL FEATURES CREATE AND MODIFY STATUS CREATE AUDITS CREATE BUDGET CREATE CI CREATE CONTRATC CREATE DATA SOURCE CREATE GROUP CREATE INVOICE CREATE MAINTENANCE CREATE MONITOR CREATE OTHER COUNTABLE DOCUMENT Create Policies CREATE PROVIDER CREATE REPORTE CREATE RULE CREATE SCHEDULE Create Traffic graphic Create User Create WorkGroup DELETE ACTION DELETE ADDITIONAL FEATURES Delete Alarm DELETE AUDITS DELETE BUDGET DELETE CATALOG DELETE CHANGES STATUS DELETE CI DELETE CONTRACT DELETE CONTRATC DELETE DATA SOURCE DELETE FILE DELETE FILES BY EXTENSION DELETE GROUP DELETE INVOICE DELETE LICENSE

3 DELETE MAIL DELETE MONITOR Delete Monitor rule DELETE NAMED USER DELETE OPERATING SYSTEM DELETE OTHER COUNTABLE DOCUMENT Delete Policies DELETE PROBLEM STATUS DELETE PROJECT DELETE PROJECTS DELETE PROVIDER DELETE PROVIDER - COMPANY DELETE REPORT DELETE REPORTS DELETE RULE DELETE RULES DELETE SCHEDULE DELETE TASK STATUS Delete trap rule Delete User EDIT ACTIONS EDIT ADDITIONAL FEATURES EDIT AFS EDIT AUDITS EDIT BUDGET EDIT CATALOG EDIT CHANGES STATUS EDIT CI EDIT CONFIGURATION EDIT CONTRACT EDIT CONTRATC EDIT DATA SOURCE EDIT GENERAL PARAMETERS EDIT GROUP EDIT GROUPS EDIT INCIDENT EDIT INCIDENTS STATUS EDIT INVOICE EDIT MAIL EDIT MONITOR

4 Edit monitor rule EDIT OLA EDIT OPERATING SYSTEM EDIT OTHER COUNTABLE DOCUMENT Edit Policies EDIT PROBLEMS STATUS EDIT PROJECT EDIT PROJECTS EDIT PROVIDER EDIT PROVIDERS - COMPANIES EDIT REPORT EDIT RULE EDIT RULES EDIT SCHEDULE EDIT SERVICE EDIT SERVICES EDIT SLA EDIT SURVEYS EDIT TASK STATUS Edit trap rule EDIT UC Edit User Edit WorkGroup Edit Workstation Profile EDIT WORKSTATION'S PROFILE Editar Articulo Editar Categoria Editar Proyecto Editar Reglas ENABLE INVENTORY COLLECTION EXECUTE COMMAND EXECUTE SURVEY EXPORT EXPORT AND IMPORT OF CIs FOR UPDATE Filter by Hardware Types Filter by Product FREE LICENSE General GET FILE Historial Usuario

5 JOIN USER Language change LIBERATE INACTIVE LICENSE Licencias LIST FOLDERS LIST DATA SOURCES LIST GROUPS LIST LICENSES LIST NAMED USERS LIST RULES LOAD REMOTE CONTROL LOG OFF USER MANAGE CONFIGURATION MANAGE DEVICES MANAGE POLICIES MANAGE SCHEDULES Move among cases NEW ACTION NEW AFS NEW CATALOG New Change NEW CHANGE STATUS NEW CONTRACT NEW GROUP New Incident NEW INCIDENT STATUS NEW INVOICE NEW LICENSE NEW MAIL New monitor rule NEW OLA NEW OPERATING SYSTEM New Problem NEW PROBLEM STATUS NEW PROJECT NEW PROVIDER - COMPANY NEW RULES NEW SERVICE NEW SERVICES NEW SLA

6 New solution NEW SURVEY NEW TASK STATUS New trap rule NEW UC NEW USER NOTIFICATION UPDATE OPERATE ALOM CONSOLE PARAMETERS SETTING Pc Deattach Policy Publication Print Print case report PROGRAM MAINTENANCE Protect Policies R. Admin Get status R. Admin Send Alert message reassign case Refresh Reglas Impresoras Reglas Usuarios Remove WorkStation from database RUN REPORT SAVE SAVE CONFIGURATION SERVER MAIL Schedule Create Schedule Delete Schedule Modify Search items Search PC SEARCH STATIONS SEND TEXT MESSAGE Shut down alarms SHUT DOWN WORKSTATION SYNCHRONIZE CLOCK Top 10 aqm UNASSOCIATE PROFILE GROUP USER unassociate SLA UNASSOCIATE SPECIALIST USER UNASSOCIATE THIRD - COMPANY

7 UNASSOCIATE USER PROJECTS Uninstall Software UNJOIN USER UPLOAD FILES AFS User Deattach Ver Costos Ver Impresoras Ver Usuarios View a case devices View a customer's cases VIEW ACTIONS VIEW ADDITIONAL FEATURES View alarms View Alarms Page View all comments View all users' cases VIEW AUDITS VIEW BANNERS VIEW BUDGET View case History VIEW CATALOG VIEW CATEGORIES VIEW CAUSES View changes View closed cases View comments VIEW COMPANIES View Complete Software Page VIEW CONFIGURATION VIEW CONFIGURATION ITEMS VIEW CONFIGURATION SERVER MAIL VIEW CONFIGURATIONS VIEW CONTRACT DETAIL VIEW CONTRATCS VIEW COUNTABLE SUPPORTS VIEW DATA SOURCE DETAILS VIEW DEPRECIATION AND COSTS VIEW DETAILS INCIDENTS VIEW DEVICES View Files Page

8 VIEW FORMS VIEW GROUP DETAILS VIEW GROUPS View Hardware Page View Incidents/Problems VIEW INTERFACE SETUP VIEW INVOICE DETAIL VIEW INVOICES View IP Page VIEW LICENSE DETAIL VIEW LOCATION OF CI VIEW LOG VIEW MAIL VIEW MAIL SETUP VIEW MAINTENANCE View Mapped Units Page VIEW MEASSURE DETAIL View monitor rule View Monitors View my cases View my group's cases VIEW NAMED USERS PAGE VIEW NEWS VIEW OPERATING SYSTEM DETAIL VIEW OTHER DOCUMENTS View other users' info View Printers Page VIEW PRIORITY MATRIX VIEW PROJECT VIEW PROJECTS VIEW PROVIDERS VIEW REPORTS VIEW REPORTS BY USER VIEW REPORTS DETAILS VIEW RULES VIEW SCHEDULES VIEW SCRIPT PROJECTS VIEW SCRIPTS VIEW SERVICE CATALOG PAGE VIEW SERVICES

9 View Setup Info Page VIEW SLAS/OLAS/UCS View Software Page View Software Serials Page VIEW SOLUTIONS View Startup Commands Page VIEW STATION DETAIL VIEW STATIONS VIEW SUMMARY VIEW SURVEYS View system log View tasks VIEW TEMPLATE MAIL View third-parties' details View trap rule VIEW ULAS VIEW UPDATES VIEW USER COMPANY VIEW USER PROJECTS View user's details VIEW USERS View users annotations View Video Page WORK WITH SERVICE LEVEL AGREEMENTS WORK WITH USER LEVEL AGREEMENTS Write comments

10 Aranda SELF SERVICE PERMISOS Actividad Diaria ADD NAMED USER ADD TECHNOLOGY ADMIN SELF SERVICE ADMINISTRATE ALOM CONSOLE ADMINISTRATION APPLICATION EXECUTE AQM TOP 10 AQM TOP 10_v800 sql ASSOCIATE PROFILE GROUP USER ASSOCIATE SOLUTION CATEGORY ASSOCIATE SPECIALIST USER ASSOCIATE USER PROJECTS Autorizaciones Borrar Articulo Borrar Campos Adicionales Borrar Categoria Borrar Estados Borrar proyecto Borrar Reglas Borrar Tipos Build Chart Cancel Case CHANGE PASSWORD COMPUTER'S CERTIFICATE CONNECTION TYPE Consolidado Grupo Consolidado Impresoras Consolidado Usuarios Crear Articulo Crear Campos Adicionales Crear Categoria Crear Estados Crear Proyecto Crear Reglas Crear Tipos CREATE FOLDERS

11 CREATE BUDGET CREATE CI CREATE CONTRATC CREATE DATA SOURCE CREATE GROUP Create interfaces diagram CREATE INVOICE CREATE MAINTENANCE CREATE MONITOR Create network diagram CREATE OTHER COUNTABLE DOCUMENT Create Policies CREATE REASSIGNMENT CREATE REPORTE CREATE ROUTING CAUSES CREATE RULE CREATE SCHEDULE Create segment diagram Create Traffic graphic DATABASE CONFIGURATION DB Setting DB settings DELETE FOLDERS DELETE AFS DELETE APPLICATION DELETE BUDGET DELETE CATALOG DELETE CI DELETE CONTRACT DELETE CONTRATC DELETE DATA SOURCE DELETE GROUP DELETE INVOICE DELETE LICENSE DELETE LICENSES DELETE MONITOR Delete Monitor rule DELETE NAMED USER DELETE OPERATING SYSTEM DELETE OTHER COUNTABLE DOCUMENT

12 Delete Policies DELETE POLLER DELETE PROJECT DELETE REASSIGNMENT DELETE REPORT DELETE REPORTS DELETE ROUTING CAUSES DELETE RULE DELETE RULES DELETE SCHEDULE DELETE TECHNOLOGY Delete trap rule Delete Workstation DESIGN REPORT DISTRIBUTE REPORT EDIT FOLDERS EDIT AFS EDIT APPLICATION EDIT BUDGET EDIT CATALOG EDIT CI EDIT CONFIGURATION EDIT CONSOLIDATION EDIT CONTRACT EDIT CONTRATC EDIT DATA SOURCE EDIT GENERAL PARAMETERS EDIT GROUP EDIT GROUPS EDIT INCIDENT EDIT INVOICE EDIT LICENSE EDIT MONITOR Edit monitor rule EDIT OLA EDIT OPERATING SYSTEM EDIT OTHER COUNTABLE DOCUMENT Edit Policies EDIT POLLER EDIT PROJECT

13 EDIT PROJECTS EDIT REASSIGNMENT EDIT REPORT EDIT REPORTS EDIT ROUTING CAUSES EDIT RULE EDIT RULES EDIT SCHEDULE EDIT SERVICES EDIT SLA Edit trap rule EDIT UC Editar Articulo Editar Campos Adicionales Editar Categoria Editar Estados Editar Proyecto Editar Reglas Editar Tipos ENABLE INVENTORY COLLECTION Execute actions Execute PCBrowser EXECUTE SURVEY EXPORT General Historial Usuario JOIN USER Language change Licencias LIST FOLDERS LIST AFS LIST CATALOG LIST DATA SOURCES LIST GROUPS LIST NAMED USERS LIST PROJECT LIST RULES MANAGE CONFIGURATION MANAGE DEVICES MANAGE POLICIES

14 MANAGE SCHEDULES Management SNMP Device Move among cases NAMED USERS PAGE NEW AFS NEW APPLICATION NEW CATALOG New Change NEW CONTRACT NEW GROUP New Incident NEW INVOICE NEW LICENSE NEW MAIL New monitor rule NEW OLA NEW OPERATING SYSTEM New Problem NEW PROJECT NEW REASSIGNMENT NEW ROUTING CAUSES NEW RULES NEW SERVICES NEW SLA New solution New trap rule NEW UC NOTIFICATION UPDATE NOTIFY PROJECT OPERATE ALOM CONSOLE PARAMETERS SETTING Pc Deattach Policy Publication Print PROGRAM MAINTENANCE Protect Policies reassign case REASSIGN CASES Refresh Reglas Impresoras

15 Reglas Usuarios Remote control with full privileges REMOTE CONTROL WITHOUT AUTHORIZATION Remove Workstation from database RUN REPORT SAVE Schedule Create Schedule Delete Schedule Modify Search items Search PC SEARCH STATIONS SEARCH UPDATE SEND TEXT MESSAGE SYNCHRONIZE CLOCK Top 10 aqm UNASSOCIATE PROFILE GROUP USER UNASSOCIATE SPECIALIST USER UNASSOCIATE USER PROJECTS Uninstall Software UNJOIN USER UPDATE REASSIGNMENT UPDATE ROUTING CAUSES UPLOAD FILES AFS User Deattach Ver Configuracion Ver Costos Ver Impresoras Ver Servidores Ver Usuarios VIEW FOLDERS DETAILS VIEW ACTIONS VIEW AFS View alarms View Alarms Page View all users' cases VIEW APPLICATION DETAIL VIEW AUDITS VIEW BANNERS View BIOS Page

16 VIEW BUDGET VIEW CATALOG VIEW CATEGORIES VIEW CAUSES View changes VIEW COMPANIES View Complete Software Page VIEW CONFIGURATION VIEW CONFIGURATION ITEMS VIEW CONFIGURATION SERVER MAIL VIEW CONFIGURATIONS VIEW CONTRACT DETAIL VIEW CONTRATCS VIEW COUNTABLE SUPPORTS VIEW DATA SOURCE DETAILS VIEW DETAILS INCIDENTS VIEW DEVICES View Files Page VIEW FORMS VIEW GROUP DETAILS VIEW GROUPS View Hardware Page View Incidents VIEW INTERFACE SETUP VIEW INVOICE DETAIL VIEW INVOICES View IP Page VIEW LICENSE DETAIL VIEW LICENSES VIEW LOG View Logical Disks Page VIEW MAIL VIEW MAIL SETUP VIEW MAINTENANCE View Mapped Units Page VIEW MEASSURE DETAIL View Memory Page View monitor rule View Monitors VIEW NEWS

17 VIEW OPERATING SYSTEM DETAIL View Operating System Page VIEW OTHER DOCUMENTS View other users' info View Printers Page VIEW PRIORITY MATRIX View Problems VIEW PROCEDURES AND TASKS View Processor Page VIEW PROJECT VIEW PROJECTS VIEW PROVIDERS VIEW REASSIGNMENT VIEW REPORTS VIEW REPORTS BY USER VIEW REPORTS DETAILS VIEW ROUTING CAUSES VIEW RULES VIEW SCHEDULES VIEW SCRIPT PROJECTS VIEW SCRIPTS VIEW SERVICES View Setup Info Page View Shared Resources Page VIEW SLAS/OLAS/UCS View Software Page View Software Serials Page VIEW SOLUTIONS View Startup Commands Page VIEW STATES VIEW STATION DETAIL VIEW STATIONS VIEW SUMMARY VIEW SURVEYS VIEW TEMPLATE MAIL VIEW TEMPLATES View third-parties' details View trap rule View traps VIEW ULAS

18 VIEW UPDATE DETAIL VIEW UPDATES VIEW USER COMPANY VIEW USER PROJECTS View user's details VIEW USERS View Video Page WORK WITH SERVICE LEVEL AGREEMENTS WORK WITH USER LEVEL AGREEMENTS

19 Aranda SERVICE DESK CONFIGURACION PERMISOS Action Actividad Diaria ADD LICENSE ADD NAMED USER ADD NEW TASK IN CHANGE ADD NEW TASK IN SERVICE REQUEST ADD TECHNOLOGY ADMIN SELF SERVICE ADMINISTRATE ALOM CONSOLE ADMINISTRATION APPLICATION EXECUTE AQM TOP 10 AQM TOP 10_v800 sql Assign a specialist to a case Assign Permission ASSIGN PERMITS FOR CATEGORY ASSOCIATE COMPANY USER Associate components to an item ASSOCIATE GROUP CATEGORY Associate incidents to problems ASSOCIATE PROFILE GROUP USER ASSOCIATE SCRIPT CATEGORY ASSOCIATE SOLUTION CATEGORY ASSOCIATE SOLUTIONS ASSOCIATE SPECIALIST USER ASSOCIATE THIRD - COMPANY ASSOCIATE USER COMPANY ASSOCIATE USER PROJECTS ATTACH FILES Autorizaciones Borrar Articulo Borrar Campos Adicionales Borrar Categoria Borrar Estados Borrar proyecto Borrar Reglas Borrar Tipos

20 Build Chart Cancel Case Change Configuration Change Password Close Change Close Incident Close Problem Close Service call COMPUTER'S CERTIFICATE Configure Additional Data for each PC Environment CONFIGURE THE APPLICATION PARAMETERS CONNECTION TYPE Consolidado Grupo Consolidado Impresoras Consolidado Usuarios Convert registered cases into changes Convert registered cases into incidents Convert registered cases into problems COPY GROUPS PROJECTS Crear Articulo Crear Campos Adicionales Crear Categoria Crear Estados Crear Proyecto Crear Reglas Crear Tipos CREATE FOLDERS CREATE ADDITIONAL FEATURES CREATE AND MODIFY STATUS CREATE AUDITS CREATE BUDGET CREATE CI CREATE CONTRATC CREATE DATA SOURCE CREATE GROUP Create interfaces diagram CREATE INVOICE CREATE MAINTENANCE CREATE MONITOR Create network diagram

21 CREATE OTHER COUNTABLE DOCUMENT Create Policies CREATE PROVIDER CREATE REASSIGNMENT CREATE REPORTE CREATE ROUTING CAUSES CREATE RULE CREATE SCHEDULE Create segment diagram Create Traffic graphic Create User Create WorkGroup DATABASE CONFIGURATION DB Setting DB settings DELETE FOLDERS DELETE ACTION DELETE ADDITIONAL FEATURES DELETE ADDITIONAL FIELDS DELETE AFS Delete Alarm DELETE APPLICATION DELETE ARTICLE STATUS DELETE AUDITS DELETE BUDGET DELETE BUSINES AREAS DELETE CATALOG DELETE CATEGORY DELETE CAUSES DELETE CHANGES STATUS DELETE CI DELETE CONFIGURATION DELETE CONTRACT DELETE CONTRATC DELETE DATA SOURCE DELETE FILE DELETE FILES BY EXTENSION DELETE FORM DELETE GROUP DELETE INCIDENT STATUS

22 DELETE INVOICE DELETE LICENSE DELETE LICENSES DELETE MAIL DELETE MAIL SETUP DELETE MONITOR Delete Monitor rule DELETE NAMED USER DELETE NEWS DELETE OPERATING SYSTEM DELETE OTHER COUNTABLE DOCUMENT Delete Permission Delete Policies DELETE POLLER DELETE PROBLEM STATUS DELETE PROCEDURE DELETE PROJECT DELETE PROJECTS DELETE PROVIDER DELETE PROVIDER - COMPANY DELETE QUESTION DELETE REASSIGNMENT Delete record DELETE REPORT DELETE REPORTS DELETE ROUTING CAUSES DELETE RULE DELETE RULES DELETE SCHEDULE DELETE SCHEDULES DELETE SCRIPT DELETE SERVICE CALL STATUS DELETE SERVICES STATUS DELETE SOLUTION DELETE SURVEY DELETE TASK DELETE TASK STATUS DELETE TECHNOLOGY DELETE TEMPLATE DELETE TEMPLATE MAIL

23 Delete trap rule DELETE ULA Delete User Delete WorkGroup Delete Workstation DESIGN REPORT DISABLE PAGING CHANGES DISABLE PAGING INCIDENTS DISABLE PAGING PRECASES DISABLE PAGING PROBLEMS DISABLE PAGING SERVICE CALLS DISTRIBUTE REPORT EDIT FOLDERS EDIT ACTIONS EDIT ADDITIONAL FEATURES EDIT ADDITIONAL FIELDS EDIT AFS EDIT APPLICATION EDIT ARTICLE STATUS EDIT AUDITS EDIT BANNERS EDIT BUDGET EDIT BUSINES AREAS EDIT CATALOG EDIT CATEGORIES EDIT CAUSES EDIT CHANGE EDIT CHANGES STATUS EDIT CI EDIT COMPANY EDIT CONFIGURATION EDIT CONSOLIDATION EDIT CONTRACT EDIT CONTRATC EDIT DATA SOURCE EDIT FORMS EDIT GENERAL PARAMETERS EDIT GROUP EDIT GROUPS EDIT INCIDENT

24 EDIT INCIDENTS STATUS EDIT INTERFACE SETUP EDIT INVOICE EDIT LICENSE EDIT MAIL EDIT MAIL SETUP EDIT MONITOR Edit monitor rule EDIT NEWS EDIT OLA EDIT OPERATING SYSTEM EDIT OTHER COUNTABLE DOCUMENT Edit permissions levels Edit Policies EDIT POLLER EDIT PRIORITY MATRIX EDIT PROBLEM EDIT PROBLEMS STATUS EDIT PROCEDURE EDIT PROJECT EDIT PROJECTS EDIT PROVIDER EDIT PROVIDERS - COMPANIES EDIT QUESTION EDIT REASSIGNMENT Edit record EDIT REPORT EDIT REPORTS EDIT ROUTING CAUSES EDIT RULE EDIT RULES EDIT SCHEDULE EDIT SCHEDULES EDIT SCRIPTS EDIT SERVICE EDIT SERVICE CALL STATUS EDIT SERVICE REQUEST EDIT SERVICES EDIT SERVICES STATUS EDIT SLA

25 EDIT SOLUTION EDIT SURVEYS EDIT TASK STATUS EDIT TASKS EDIT TEMPLATE MAIL EDIT TEMPLATES Edit trap rule EDIT UC EDIT ULA EDIT USER Edit WorkGroup Edit Workstation Profile EDIT WORKSTATION'S PROFILE Editar Articulo Editar Campos Adicionales Editar Categoria Editar Estados Editar Proyecto Editar Reglas Editar Tipos ENABLE INVENTORY COLLECTION ENABLES AND DISABLES SOLUTIONS Execute actions EXECUTE COMMAND Execute PCBrowser EXECUTE SURVEY EXPORT EXPORT AND IMPORT OF CIs FOR UPDATE EXPORT INFORMATION Filter by Hardware Types Filter by Product FREE LICENSE General Generate a case report GET FILE Historial Usuario Insert record JOIN USER Language change LIBERATE INACTIVE LICENSE

26 Licencias LIST FOLDERS LIST AFS LIST CATALOG LIST DATA SOURCES LIST GROUPS LIST LICENSES LIST NAMED USERS LIST PROJECT LIST RULES LOAD REMOTE CONTROL LOG OFF USER MANAGE CONFIGURATION MANAGE DEVICES MANAGE POLICIES MANAGE SCHEDULES Management SNMP Device Modify Change Description Modify Incident Description Modify Problem Description Modify ServiceCall Description Move among cases NAMED USERS PAGE NEW ACTION NEW ADDITIONAL FIELDS NEW AFS NEW APPLICATION NEW ARTICLE STATUS NEW BANNER NEW BUSINES AREAS NEW CATALOG NEW CATEGORY NEW CAUSE New Change NEW CHANGE STATUS NEW COMPANY NEW CONFIGURATION NEW CONTRACT NEW FORM NEW GROUP

27 New Incident NEW INCIDENT STATUS NEW INVOICE NEW LICENSE NEW MAIL NEW MAIL SETUP New monitor rule NEW NEWS NEW OLA NEW OPERATING SYSTEM New Problem NEW PROBLEM STATUS NEW PROCEDURE NEW PROJECT NEW PROVIDER - COMPANY NEW QUESTION NEW REASSIGNMENT NEW ROUTING CAUSES NEW RULES NEW SCHEDULE NEW SCRIPT NEW SERVICE NEW SERVICE CALL STATUS NEW SERVICE REQUEST NEW SERVICES NEW SERVICES STATUS NEW SLA NEW SOLUTION NEW SUBNODE CATEGORY NEW SURVEY NEW TASK NEW TASK STATUS NEW TEMPLATE NEW TEMPLATE MAIL New trap rule NEW UC NEW ULA NEW USER NOTIFICATION UPDATE NOTIFY PROJECT

28 OPERATE ALOM CONSOLE PARAMETERS SETTING Pc Deattach Policy Publication Print Print case report PROGRAM MAINTENANCE Protect Policies R. Admin Get status R. ADMIN SEND ALARM BY R. Admin Send Alert message RE-OPEN AN INCIDENT reassign case REASSIGN CASES Refresh Register when an item has been attended Reglas Impresoras Reglas Usuarios Remote control with full privileges REMOTE CONTROL WITHOUT AUTHORIZATION Remove printer Remove shared resources REMOVE TASK IN CHANGE REMOVE TASK IN SERVICE REQUEST Remove Workstation from database Restart WorkStation RUN AS ACCOUNTS RUN REPORT SAVE SAVE CONFIGURATION SERVER MAIL Schedule Create Schedule Delete Schedule Modify Search items Search PC SEARCH STATIONS SEARCH UPDATE SEND ALARM BY MAIL Send case via SEND TEXT MESSAGE

29 Shut down alarms SHUT DOWN WORKSTATION Start chat Start services Stop services Superuser SYNCHRONIZE CLOCK Take remote control in full mode Take remote control in visual mode Top 10 aqm UNASSOCIATE COMPANY USER UNASSOCIATE GROUP CATEGORY Unassociate incidents from a problem UNASSOCIATE PROFILE GROUP USER UNASSOCIATE SCRIPT CATEGORY unassociate SLA UNASSOCIATE SOLUTION CATEGORY Unassociate solutions UNASSOCIATE SPECIALIST USER UNASSOCIATE THIRD - COMPANY UNASSOCIATE USER COMPANY UNASSOCIATE USER PROJECTS UNATTACHED FILES Uninstall Software UNJOIN USER UPDATE AGENT CONFIGURATION UPDATE REASSIGNMENT UPDATE ROUTING CAUSES UPLOAD FILES AFS User Deattach Ver Configuracion Ver Costos Ver Impresoras Ver Servidores Ver Usuarios VIEW FOLDERS DETAILS View a case devices View a customer's cases VIEW ACTIONS View Additional data Page

30 VIEW ADDITIONAL FEATURES VIEW ADDITIONAL FIELDS VIEW AFS View alarms View Alarms Page View all comments View all users' cases VIEW APPLICATION DETAIL VIEW ASSOCIATED SOLUTIONS View attached files VIEW AUDITS VIEW BANNERS View BIOS Page VIEW BUDGET VIEW BUSINES AREAS View case History VIEW CATALOG VIEW CATEGORIES VIEW CAUSES View changes View closed cases View comments VIEW COMPANIES View Complete Software Page VIEW CONFIGURATION VIEW CONFIGURATION ITEMS VIEW CONFIGURATION SERVER MAIL VIEW CONFIGURATIONS VIEW CONTRACT DETAIL VIEW CONTRACTS VIEW CONTRATCS VIEW COUNTABLE SUPPORTS VIEW DATA SOURCE DETAILS VIEW DEPRECIATION AND COSTS VIEW DETAILS INCIDENTS VIEW DETAILS PROBLEMS VIEW DETAILS SERVICE REQUESTS VIEW DEVICES View Files Page VIEW FORMS

31 VIEW GROUP DETAILS VIEW GROUPS View Hardware Page View Incidents View Incidents/Problems VIEW INTERFACE SETUP VIEW INVOICE DETAIL VIEW INVOICES View Invoices page View IP Page View items times VIEW LICENSE DETAIL VIEW LICENSES View licensing VIEW LOCATION OF CI VIEW LOG View Logical Disks Page VIEW MAIL VIEW MAIL SETUP VIEW MAINTENANCE View Mapped Units Page VIEW MEASSURE DETAIL View Memory Page View monitor rule View Monitors View my cases View my group's cases VIEW MY GROUPS CHANGES VIEW MY GROUPS INCIDENTS VIEW MY GROUPS PROBLEMS VIEW MY GROUPS SERVICE REQUESTS VIEW MY PROJECTS CHANGES VIEW MY PROJECTS INCIDENTS VIEW MY PROJECTS PROBLEMS VIEW MY PROJECTS SERVICE REQUESTS VIEW NAMED USERS PAGE VIEW NEWS VIEW OPERATING SYSTEM DETAIL View Operating System Page VIEW OS PAGE

32 VIEW OTHER DOCUMENTS View other users' info View Printers Page VIEW PRIORITY MATRIX View Problems VIEW PROCEDURES AND TASKS View Processor Page VIEW PROJECT VIEW PROJECTS VIEW PROVIDERS VIEW REASSIGNMENT View registered cases VIEW REPORTS VIEW REPORTS BY USER VIEW REPORTS DETAILS VIEW ROUTING CAUSES VIEW RULES View Scheduled tasks page VIEW SCHEDULES VIEW SCRIPT PROJECTS VIEW SCRIPTS VIEW SERVICE CATALOG PAGE VIEW SERVICE REQUESTS VIEW SERVICES View Services Page View Setup Info Page View Shared Resources Page VIEW SLAS/OLAS/UCS View software measure VIEW SOFTWARE PAGE View Software Serials Page VIEW SOLUTIONS View Startup Commands Page VIEW STATES VIEW STATION DETAIL VIEW STATIONS VIEW SUMMARY VIEW SURVEY RESULTS FOR ITEM VIEW SURVEYS View system log

33 View tasks VIEW TEMPLATE MAIL VIEW TEMPLATES View third-parties' details VIEW TICKETS View trap rule View traps VIEW ULAS VIEW UPDATE DETAIL VIEW UPDATES VIEW USER COMPANY VIEW USER PROJECTS View user's details VIEW USERS View users annotations View Video Page WORK WITH SERVICE LEVEL AGREEMENTS WORK WITH USER LEVEL AGREEMENTS Write comments

34 Aranda SERVICE DESK FRONT END PERMISOS Action Actividad Diaria ADD NAMED USER ADD TECHNOLOGY ADMIN SELF SERVICE ADMINISTRATE ALOM CONSOLE ADMINISTRATION APPLICATION EXECUTE AQM TOP 10 AQM TOP 10_v800 sql Assign a specialist to a case Assign Permission ASSIGN PERMITS FOR CATEGORY ASSOCIATE COMPANY USER Associate components to an item ASSOCIATE GROUP CATEGORY Associate incidents to problems ASSOCIATE PROFILE GROUP USER ASSOCIATE SCRIPT CATEGORY ASSOCIATE SOLUTION CATEGORY ASSOCIATE SOLUTIONS ASSOCIATE SPECIALIST USER ASSOCIATE THIRD - COMPANY ASSOCIATE USER COMPANY ATTACH FILES Autorizaciones Borrar Campos Adicionales Borrar Categoria Borrar Estados Borrar proyecto Borrar Reglas Borrar Tipos Build Chart Cancel Case Change Configuration Change Password Close Change

35 Close Incident Close Problem Close Service call COMPUTER'S CERTIFICATE Configure Additional Data for each PC Environment CONFIGURE THE APPLICATION PARAMETERS Consolidado Grupo Consolidado Impresoras Consolidado Usuarios Convert registered cases into changes Convert registered cases into incidents Convert registered cases into problems Crear Articulo Crear Campos Adicionales Crear Categoria Crear Proyecto Crear Reglas Crear Tipos CREATE FOLDERS CREATE ADDITIONAL FEATURES CREATE AND MODIFY STATUS CREATE AUDITS CREATE CI CREATE CONTRATC CREATE GROUP CREATE MAINTENANCE CREATE MONITOR Create network diagram Create Policies CREATE PROVIDER CREATE REPORTE CREATE SCHEDULE Create segment diagram Create Traffic graphic Create User Create WorkGroup DB settings DELETE ACTION DELETE AFS Delete Alarm

36 DELETE AUDITS DELETE CATALOG DELETE CATEGORY DELETE CHANGES STATUS DELETE CI DELETE CONTRACT DELETE FILE DELETE GROUP DELETE INCIDENT STATUS DELETE INVOICE DELETE LICENSE DELETE MAIL SETUP DELETE MONITOR Delete Monitor rule DELETE NAMED USER DELETE NEWS DELETE OPERATING SYSTEM Delete Permission Delete Policies DELETE POLLER DELETE PROCEDURE DELETE PROJECT DELETE PROJECTS DELETE PROVIDER - COMPANY DELETE QUESTION Delete record DELETE REPORT DELETE REPORTS DELETE RULE DELETE SCRIPT DELETE SOLUTION DELETE SURVEY DELETE TASK DELETE TASK STATUS DELETE TEMPLATE DELETE TEMPLATE MAIL Delete User Delete WorkGroup Delete Workstation DESIGN REPORT

37 DISABLE PAGING CHANGES DISABLE PAGING INCIDENTS DISABLE PAGING PRECASES DISABLE PAGING PROBLEMS DISABLE PAGING SERVICE CALLS DISTRIBUTE REPORT EDIT FOLDERS EDIT ACTIONS EDIT ADDITIONAL FEATURES EDIT AFS EDIT APPLICATION EDIT AUDITS EDIT BANNERS EDIT BUDGET EDIT CATALOG EDIT CATEGORIES EDIT CHANGE EDIT CHANGES STATUS EDIT CI EDIT COMPANY EDIT CONSOLIDATION EDIT CONTRACT EDIT CONTRATC EDIT GENERAL PARAMETERS EDIT GROUP EDIT GROUPS EDIT INCIDENT EDIT INCIDENTS STATUS EDIT INTERFACE SETUP EDIT INVOICE EDIT LICENSE EDIT MAIL EDIT MAIL SETUP EDIT MONITOR Edit monitor rule EDIT NEWS EDIT OLA EDIT OPERATING SYSTEM Edit permissions levels Edit Policies

38 EDIT POLLER EDIT PRIORITY MATRIX EDIT PROBLEM EDIT PROBLEMS STATUS EDIT PROCEDURE EDIT PROJECT EDIT PROVIDERS - COMPANIES EDIT QUESTION Edit record EDIT REPORT EDIT SCRIPTS EDIT SERVICE EDIT SERVICE REQUEST EDIT SERVICES EDIT SLA EDIT SOLUTION EDIT SURVEYS EDIT TASK STATUS EDIT TASKS EDIT TEMPLATE MAIL EDIT TEMPLATES EDIT UC Edit User Edit WorkGroup Edit Workstation Profile EDIT WORKSTATION'S PROFILE Editar Articulo Editar Categoria Editar Estados Editar Proyecto Editar Reglas Editar Tipos ENABLES AND DISABLES SOLUTIONS Execute actions EXECUTE COMMAND Execute PCBrowser EXPORT EXPORT AND IMPORT OF CIs FOR UPDATE EXPORT INFORMATION Filter by Hardware Types

39 Filter by Product General Generate a case report GET FILE Historial Usuario Insert record LIST FOLDERS LIST AFS LIST CATALOG LIST GROUPS LIST NAMED USERS LIST PROJECT LOAD REMOTE CONTROL MANAGE CONFIGURATION MANAGE DEVICES MANAGE POLICIES MANAGE SCHEDULES Management SNMP Device Modify Change Description Modify Incident Description Modify Problem Description Modify ServiceCall Description Move among cases NAMED USERS PAGE NEW ACTION NEW APPLICATION NEW BANNER NEW CATALOG NEW CATEGORY New Change NEW CHANGE STATUS NEW COMPANY NEW CONTRACT NEW GROUP New Incident NEW INVOICE NEW MAIL SETUP New monitor rule NEW NEWS NEW OLA

40 NEW OPERATING SYSTEM New Problem NEW PROBLEM STATUS NEW PROCEDURE NEW PROJECT NEW PROVIDER - COMPANY NEW QUESTION NEW SCRIPT NEW SERVICE NEW SERVICE REQUEST NEW SERVICES NEW SLA New solution NEW SUBNODE CATEGORY NEW SURVEY NEW TASK NEW TASK STATUS NEW TEMPLATE NEW TEMPLATE MAIL New trap rule NEW USER NOTIFICATION UPDATE OPERATE ALOM CONSOLE PARAMETERS SETTING Pc Deattach Policy Publication Print Print case report PROGRAM MAINTENANCE Protect Policies R. ADMIN SEND ALARM BY R. Admin Send Alert message RE-OPEN AN INCIDENT reassign case REASSIGN CASES Refresh Register when an item has been attended Reglas Impresoras Reglas Usuarios Remote control with full privileges

41 REMOTE CONTROL WITHOUT AUTHORIZATION Remove shared resources Restart WorkStation RUN AS ACCOUNTS RUN REPORT SAVE SAVE CONFIGURATION SERVER MAIL Schedule Create Schedule Modify Search items Search PC SEARCH STATIONS SEARCH UPDATE SEND ALARM BY MAIL Send case via Shut down alarms Start chat Superuser SYNCHRONIZE CLOCK Take remote control in full mode Take remote control in visual mode Top 10 aqm UNASSOCIATE COMPANY USER UNASSOCIATE GROUP CATEGORY Unassociate incidents from a problem UNASSOCIATE PROFILE GROUP USER UNASSOCIATE SCRIPT CATEGORY unassociate SLA UNASSOCIATE SOLUTION CATEGORY Unassociate solutions UNASSOCIATE SPECIALIST USER UNASSOCIATE THIRD - COMPANY UNASSOCIATE USER COMPANY UNATTACHED FILES UNJOIN USER UPLOAD FILES AFS Ver Configuracion Ver Impresoras Ver Servidores Ver Usuarios

42 VIEW FOLDERS DETAILS View a case devices View a customer's cases VIEW ACTIONS View Additional data Page VIEW ADDITIONAL FEATURES VIEW AFS View alarms VIEW ALARMS PAGE View all comments View all users' cases VIEW APPLICATION DETAIL VIEW ASSOCIATED SOLUTIONS View attached files VIEW AUDITS VIEW BANNERS View case History VIEW CATALOG VIEW CATEGORIES View changes View closed cases View comments VIEW COMPANIES View Complete Software Page VIEW CONFIGURATION ITEMS VIEW CONFIGURATIONS VIEW CONTRACT DETAIL VIEW CONTRACTS VIEW CONTRATCS VIEW COUNTABLE SUPPORTS VIEW DEPRECIATION AND COSTS VIEW DETAILS CHANGES VIEW DETAILS INCIDENTS VIEW DETAILS PROBLEMS VIEW DETAILS SERVICE REQUESTS VIEW DEVICES VIEW GROUPS View Hardware Page View Incidents View Incidents/Problems

43 VIEW INTERFACE SETUP VIEW INVOICE DETAIL VIEW INVOICES View Invoices page View items times VIEW LICENSE DETAIL VIEW LICENSES View licensing VIEW LOCATION OF CI VIEW LOG View Logical Disks Page VIEW MAIL VIEW MAIL SETUP VIEW MAINTENANCE View Mapped Units Page View Memory Page View monitor rule View Monitors View my cases View my group's cases VIEW MY GROUPS CHANGES VIEW MY GROUPS INCIDENTS VIEW MY GROUPS PROBLEMS VIEW MY GROUPS SERVICE REQUESTS VIEW MY PROJECTS CHANGES VIEW MY PROJECTS INCIDENTS VIEW MY PROJECTS PROBLEMS VIEW MY PROJECTS SERVICE REQUESTS VIEW NAMED USERS PAGE VIEW NEWS VIEW OPERATING SYSTEM DETAIL View Operating System Page VIEW OS PAGE View other users' info View Printers Page View Problems VIEW PROCEDURES AND TASKS View Processor Page VIEW PROJECT VIEW PROJECTS

44 VIEW PROVIDERS View registered cases VIEW REPORTS VIEW REPORTS BY USER VIEW REPORTS DETAILS VIEW RULES View Scheduled tasks page VIEW SCHEDULES VIEW SERVICE CATALOG PAGE VIEW SERVICE REQUESTS VIEW SERVICES View Services Page VIEW SLAS/OLAS/UCS View Software Page View Software Serials Page VIEW SOLUTIONS View Startup Commands Page VIEW STATES VIEW STATION DETAIL VIEW STATIONS VIEW SUMMARY VIEW SURVEY RESULTS FOR ITEM VIEW SURVEYS View system log View tasks VIEW TEMPLATES View third-parties' details VIEW TICKETS View trap rule View traps VIEW UPDATE DETAIL VIEW USER COMPANY View user's details View users annotations Write comments

45 Aranda SELF SERVICE KB PERMISOS ADMIN SELF SERVICE ADMINISTRATION APPLICATION EXECUTE CREATE REPORTE EDIT CONTRACT NEW PROJECT OPERATE ALOM CONSOLE Ver Impresoras VIEW SERVICES

Getting Started Guide

Getting Started Guide Getting Started Guide Before you Begin ITE Itil Express Service Management Software is a web based tool that helps you manage your IT Department and user relationships from a single point. It offers best

More information

Using WMI Scripts with BitDefender Client Security

Using WMI Scripts with BitDefender Client Security Using WMI Scripts with BitDefender Client Security Whitepaper Copyright 2009 BitDefender; Table of Contents 1. Introduction... 3 2. Key Benefits... 4 3. Available WMI Script Templates... 5 4. Operation...

More information

PREPARED BY: AUDIT PROGRAM Author: Lance M. Turcato. APPROVED BY: Logical Security Operating Systems - Generic. Audit Date:

PREPARED BY: AUDIT PROGRAM Author: Lance M. Turcato. APPROVED BY: Logical Security Operating Systems - Generic. Audit Date: A SYSTEMS UNDERSTANDING A 1.0 Organization Objective: To ensure that the audit team has a clear understanding of the delineation of responsibilities for system administration and maintenance. A 1.1 Determine

More information

START YOUR INVENTORY WITH SCANFRE

START YOUR INVENTORY WITH SCANFRE START YOUR INVENTORY WITH SCANFRE April 2014 LANDPARK SCANFREE «Quickly estimate your data processing systems before considering their evolution. Landpark Scanfree, solution for your IT asset tracking

More information

VERITAS Backup Exec TM 10.0 for Windows Servers

VERITAS Backup Exec TM 10.0 for Windows Servers VERITAS Backup Exec TM 10.0 for Windows Servers Quick Installation Guide N134418 July 2004 Disclaimer The information contained in this publication is subject to change without notice. VERITAS Software

More information

Technology Partners. Acceleratio Ltd. is a software development company based in Zagreb, Croatia, founded in 2009.

Technology Partners. Acceleratio Ltd. is a software development company based in Zagreb, Croatia, founded in 2009. Acceleratio Ltd. is a software development company based in Zagreb, Croatia, founded in 2009. We create innovative software solutions for SharePoint, Office 365, MS Windows Remote Desktop Services, and

More information

LANDPARK NETWORK IP Landpark, comprehensive IT Asset Tracking and ITIL Help Desk solutions October 2016

LANDPARK NETWORK IP Landpark, comprehensive IT Asset Tracking and ITIL Help Desk solutions October 2016 LANDPARK NETWORK IP Landpark, comprehensive IT Asset Tracking and ITIL Help Desk solutions October 2016 LANDPARK NETWORK IP ALLOWS YOU TO EASILY INVENTORY YOUR PC THROUGH THE NETWORK Landpark NetworkIP

More information

Application Discovery Manager User s Guide vcenter Application Discovery Manager 6.2.1

Application Discovery Manager User s Guide vcenter Application Discovery Manager 6.2.1 Application Discovery Manager User s Guide vcenter Application Discovery Manager 6.2.1 This document supports the version of each product listed and supports all subsequent versions until the document

More information

Netwrix Auditor for Exchange

Netwrix Auditor for Exchange Netwrix Auditor for Exchange Quick-Start Guide Version: 8.0 4/22/2016 Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment from Netwrix

More information

Your Help Desk evaluation is not complete until you check out the comparison between the different editions of ServiceDesk Plus and the price.

Your Help Desk evaluation is not complete until you check out the comparison between the different editions of ServiceDesk Plus and the price. Comparison Document Your Help Desk evaluation is not complete until you check out the comparison between the different editions of ServiceDesk Plus and the price. Here is a list prepared based on customer

More information

11.1. Performance Monitoring

11.1. Performance Monitoring 11.1. Performance Monitoring Windows Reliability and Performance Monitor combines the functionality of the following tools that were previously only available as stand alone: Performance Logs and Alerts

More information

Table of Contents. Introduction...9. Installation...17. Program Tour...31. The Program Components...10 Main Program Features...11

Table of Contents. Introduction...9. Installation...17. Program Tour...31. The Program Components...10 Main Program Features...11 2011 AdRem Software, Inc. This document is written by AdRem Software and represents the views and opinions of AdRem Software regarding its content, as of the date the document was issued. The information

More information

McAfee SIEM Alarms. Setting up and Managing Alarms. Introduction. What does it do? What doesn t it do?

McAfee SIEM Alarms. Setting up and Managing Alarms. Introduction. What does it do? What doesn t it do? McAfee SIEM Alarms Setting up and Managing Alarms Introduction McAfee SIEM provides the ability to send alarms on a multitude of conditions. These alarms allow for users to be notified in near real time

More information

Gigabyte Management Console User s Guide (For ASPEED AST 2400 Chipset)

Gigabyte Management Console User s Guide (For ASPEED AST 2400 Chipset) Gigabyte Management Console User s Guide (For ASPEED AST 2400 Chipset) Version: 1.4 Table of Contents Using Your Gigabyte Management Console... 3 Gigabyte Management Console Key Features and Functions...

More information

KASEYA CLOUD SOLUTION CATALOG 2016 Q1. UPDATED & EFFECTIVE AS OF: February 1, 2016. Kaseya Catalog - 1 - Kaseya Copyright 2016. All rights reserved.

KASEYA CLOUD SOLUTION CATALOG 2016 Q1. UPDATED & EFFECTIVE AS OF: February 1, 2016. Kaseya Catalog - 1 - Kaseya Copyright 2016. All rights reserved. KASEYA CLOUD SOLUTION CATALOG 2016 Q1 UPDATED & EFFECTIVE AS OF: February 1, 2016 Kaseya Catalog - 1 - Overview of the Kaseya Cloud Subscription Solutions The Kaseya Cloud solutions are designed to meet

More information

Freshservice Discovery Probe User Guide

Freshservice Discovery Probe User Guide Freshservice Discovery Probe User Guide 1. What is Freshservice Discovery Probe? 1.1 What details does Probe fetch? 1.2 How does Probe fetch the information? 2. What are the minimum system requirements

More information

Dell Active Administrator 8.0

Dell Active Administrator 8.0 What s new in Dell Active Administrator 8.0 January 2016 Dell Active Administrator 8.0 is the upcoming release of Dell Software's complete solution for managing Microsoft Active Directory security auditing,

More information

TMA Management Suite. For EAD and TDM products. ABOUT OneAccess. Value-Adding Software Licenses TMA

TMA Management Suite. For EAD and TDM products. ABOUT OneAccess. Value-Adding Software Licenses TMA For EAD and TDM products Value-Adding Software Licenses ABOUT OneAccess OneAccess designs and develops a range of world-class multiservice routers for over 125 global service provider customers including

More information

Strategic Benefits for your Organization. Benefits. Features. Special Features. Precise management and total control of the support requiriment.

Strategic Benefits for your Organization. Benefits. Features. Special Features. Precise management and total control of the support requiriment. Optimize the support and service management, while taking advantage of theseproceduresinsideoroutsideyourcompanypremises,inorderto assure a great productivity level. Benefits Precise management and total

More information

Feature Comparison. Help Desk. Ticket Management. Email to Ticket. Fully Customizable User Interface. Escalation Rules.

Feature Comparison. Help Desk. Ticket Management. Email to Ticket. Fully Customizable User Interface. Escalation Rules. Feature Comparison Help Desk Ticket Management Email to Ticket Fully Customizable User Interface Escalation Rules Routing Rules Granular Permission Control Customizable Survey Multiple Survey Questions

More information

itop: the open-source ITSM solution

itop: the open-source ITSM solution itop: the open-source ITSM solution itop is a multi-client web portal designed for service providers and businesses. Simple and easy to use, it allows all configuration items and their relationships to

More information

Advanced Event Viewer Manual

Advanced Event Viewer Manual Advanced Event Viewer Manual Document version: 2.2944.01 Download Advanced Event Viewer at: http://www.advancedeventviewer.com Page 1 Introduction Advanced Event Viewer is an award winning application

More information

1. Amendment of Section I. Invitation to Bid item no. 6 and 7 are hereby amended as follows: From:

1. Amendment of Section I. Invitation to Bid item no. 6 and 7 are hereby amended as follows: From: Republic of the Philippines Department of Finance INSURANCE COMMISSION 1071 United Nations Avenue Manila BIDS AND AWARDS COMMITTEE SUPPLEMENTAL BID BULLETIN NO. 2 SUPPLY, DELIVERY, INSTALLATION AND COMMISSIONING

More information

Network Management Card. User Manual

Network Management Card. User Manual User Manual 1 Contents Contents 2 Chapter 1 Overview 3 1.1 NMC package contents 4 1.2 NMC CD Resources 4 1.3 Features 4 1.4 NMC Applications 5 Chapter 2 NMC parameters setting via serial COM port 6 2.1

More information

PC Proactive Solutions Technical View

PC Proactive Solutions Technical View PC Proactive Solutions Technical View PC Proactive Solutions Technicians View The following pages briefly describe our technicians view of our proactive management utility. Our software application is

More information

VMware Service Manager: Implementing Incident Problem Management

VMware Service Manager: Implementing Incident Problem Management Delivery Methods Instructor-led training Live-online Onsite training Course Duration Three (3) days Maximum Students Twelve (12) Target Audience System administrators Service desk managers Service desk

More information

E- SPIN's IPSwitch WhatsUp Gold Network Management System System Administration Advanced Training (5 Day)

E- SPIN's IPSwitch WhatsUp Gold Network Management System System Administration Advanced Training (5 Day) Class Schedule E- SPIN's IPSwitch WhatsUp Gold Network Management System System Administration Advanced Training (5 Day) Date: Specific Pre- Agreed Upon Date Time: 9.00am - 5.00pm Venue: Pre- Agreed Upon

More information

escan Corporate Edition User Guide

escan Corporate Edition User Guide Anti-Virus & Content Security escan Corporate Edition (with Hybrid Network Support) User Guide www.escanav.com sales@escanav.com The software described in this guide is furnished under a license agreement

More information

Product Data Sheet. www.intellectme.com www.it-corner.net

Product Data Sheet. www.intellectme.com www.it-corner.net www.intellectme.com www.it-corner.net help desk logos are registered trademarks of Automate your help desk and asset management and improve your business efficiency - Reduce expenditure on HW and SW by

More information

NMS300 Network Management System

NMS300 Network Management System NMS300 Network Management System User Manual June 2013 202-11289-01 350 East Plumeria Drive San Jose, CA 95134 USA Support Thank you for purchasing this NETGEAR product. After installing your device, locate

More information

COMMANDS 1 Overview... 1 Default Commands... 2 Creating a Script from a Command... 10 Document Revision History... 10

COMMANDS 1 Overview... 1 Default Commands... 2 Creating a Script from a Command... 10 Document Revision History... 10 LabTech Commands COMMANDS 1 Overview... 1 Default Commands... 2 Creating a Script from a Command... 10 Document Revision History... 10 Overview Commands in the LabTech Control Center send specific instructions

More information

SyAM Software Management Utilities. Creating Templates

SyAM Software Management Utilities. Creating Templates SyAM Software Management Utilities Creating Templates Step 1: Setting Up Folder Paths The Management Utilities utilize a server share to perform centralized network deployment of applications and patches.

More information

ManageEngine Desktop Central Training

ManageEngine Desktop Central Training ManageEngine Desktop Central Training Course Objectives Who Should Attend Course Agenda Course Objectives Desktop Central training helps you IT staff learn the features offered by Desktop Central and to

More information

Kaseya 2. Quick Start Guide. for VSA 6.1

Kaseya 2. Quick Start Guide. for VSA 6.1 Kaseya 2 Monitoring Configuration Quick Start Guide for VSA 6.1 January 17, 2011 About Kaseya Kaseya is a global provider of IT automation software for IT Solution Providers and Public and Private Sector

More information

IBM Security QRadar SIEM Version 7.1.0 MR1. Administration Guide

IBM Security QRadar SIEM Version 7.1.0 MR1. Administration Guide IBM Security QRadar SIEM Version 7..0 MR Administration Guide Note: Before using this information and the product that it supports, read the information in Notices and Trademarks on page 07. Copyright

More information

Administrator s Guide

Administrator s Guide MAPILab Disclaimers for Exchange Administrator s Guide document version 1.8 MAPILab, December 2015 Table of contents Intro... 3 1. Product Overview... 4 2. Product Architecture and Basic Concepts... 4

More information

FileMaker Server 15. Getting Started Guide

FileMaker Server 15. Getting Started Guide FileMaker Server 15 Getting Started Guide 2007 2016 FileMaker, Inc. All Rights Reserved. FileMaker, Inc. 5201 Patrick Henry Drive Santa Clara, California 95054 FileMaker and FileMaker Go are trademarks

More information

Installation Notes for Outpost Network Security (ONS) version 3.2

Installation Notes for Outpost Network Security (ONS) version 3.2 Outpost Network Security Installation Notes version 3.2 Page 1 Installation Notes for Outpost Network Security (ONS) version 3.2 Contents Installation Notes for Outpost Network Security (ONS) version 3.2...

More information

System Administration Training Guide. S100 Installation and Site Management

System Administration Training Guide. S100 Installation and Site Management System Administration Training Guide S100 Installation and Site Management Table of contents System Requirements for Acumatica ERP 4.2... 5 Learning Objects:... 5 Web Browser... 5 Server Software... 5

More information

GE Measurement & Control. Remote Comms System. Installation and User Reference Guide

GE Measurement & Control. Remote Comms System. Installation and User Reference Guide GE Measurement & Control Remote Comms System Installation and User Reference Guide Contents BENEFITS OF REMOTE COMMS SYSTEM... 1 HOW THE REMOTE COMMS SYSTEM WORKS... 3 COMPONENTS OF REMOTE COMMS SYSTEM...

More information

LT Auditor+ for Windows

LT Auditor+ for Windows LT Auditor+ for Windows Quick Start Guide Documentation issue: 5.3 Copyright Blue Lance Inc. Distributed by: LT Auditor+ for Windows: Overview LT Auditor+ is a security software application that provides

More information

NETWRIX EVENT LOG MANAGER

NETWRIX EVENT LOG MANAGER NETWRIX EVENT LOG MANAGER QUICK-START GUIDE FOR THE ENTERPRISE EDITION Product Version: 4.0 July/2012. Legal Notice The information in this publication is furnished for information use only, and does not

More information

NetCrunch 6. AdRem. Network Monitoring Server. Document. Monitor. Manage

NetCrunch 6. AdRem. Network Monitoring Server. Document. Monitor. Manage AdRem NetCrunch 6 Network Monitoring Server With NetCrunch, you always know exactly what is happening with your critical applications, servers, and devices. Document Explore physical and logical network

More information

Richmond SupportDesk Web Reports Module For Richmond SupportDesk v6.72. User Guide

Richmond SupportDesk Web Reports Module For Richmond SupportDesk v6.72. User Guide Richmond SupportDesk Web Reports Module For Richmond SupportDesk v6.72 User Guide Contents 1 Introduction... 4 2 Requirements... 5 3 Important Note for Customers Upgrading... 5 4 Installing the Web Reports

More information

Smart Business Architecture for Midsize Networks Network Management Deployment Guide

Smart Business Architecture for Midsize Networks Network Management Deployment Guide Smart Business Architecture for Midsize Networks Network Management Deployment Guide Introduction: Smart Business Architecture for Mid-sized Networks, Network Management Deployment Guide With the Smart

More information

Workflow Templates Library

Workflow Templates Library Workflow s Library Table of Contents Intro... 2 Active Directory... 3 Application... 5 Cisco... 7 Database... 8 Excel Automation... 9 Files and Folders... 10 FTP Tasks... 13 Incident Management... 14 Security

More information

Central Management System

Central Management System Central Management System Software Installation Guide Ver. 1.5.0.101115.001 ... ii System Introduction... 3 Client/Server Architecture...3 System Requirements... 4 System Setup...4 Multiple Monitor Configuration...5

More information

Liebert Nform Infrastructure Monitoring Software. User Manual - Version 4

Liebert Nform Infrastructure Monitoring Software. User Manual - Version 4 Liebert Nform Infrastructure Monitoring Software User Manual - Version 4 TABLE OF CONTENTS 1.0 ABOUT LIEBERT NFORM................................................1 1.1 How Do You Contact Emerson Network

More information

Altiris Helpdesk Solution 6.0 SP5 Product Guide

Altiris Helpdesk Solution 6.0 SP5 Product Guide Altiris Helpdesk Solution 6.0 SP5 Product Guide Notice Helpdesk Solution 6.0 SP5 2000-2007 Altiris, Inc. All rights reserved. Document Date: August 29, 2007 Information in this document: (i) is provided

More information

Netwrix Auditor for Active Directory

Netwrix Auditor for Active Directory Netwrix Auditor for Active Directory Quick-Start Guide Version: 7.1 10/26/2015 Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment

More information

Information Technology Solutions

Information Technology Solutions Managed Services Information Technology Solutions A TBG Security Professional Services Offering LET TBG MANAGE YOUR INFRASTRUCTURE WITH CONFIDENCE: TBG S INTEGRATED IT AUTOMATION FRAMEWORK PROVIDES: Computer

More information

ServiceDesk Plus On-Demand QUICK START GUIDE

ServiceDesk Plus On-Demand QUICK START GUIDE ServiceDesk Plus On-Demand QUICK START GUIDE ServiceDesk Plus On-Demand is an online help desk software built on the ITIL framework with integrated asset management. It is available in 15 different languages

More information

Compuprint 4247 Serial Matrix Printers

Compuprint 4247 Serial Matrix Printers Compuprint 4247 Serial Matrix Printers Remote Printer Management Utility for Serial Matrix Printers MAN10300-00.00 First edition (October 2011) This edition applies to the Compuprint 4247 printers and

More information

System Integration Software

System Integration Software System Integration Software Release Notes for Version 6.0.5 1.0 Compatibility Currently, PC9000 is compatible with the following Radionics control/communicators: D7212, D7412, D7412G D9112, D9412 and D9412G

More information

NetWrix Server Configuration Monitor

NetWrix Server Configuration Monitor NetWrix Server Configuration Monitor Version 2.2 Quick Start Guide Contents NetWrix Server Configuration Monitor Quick Start Guide 1. INTRODUCTION... 3 1.1 KEY FEATURES... 3 1.2 LICENSING... 4 1.3 HOW

More information

Symantec Database Security and Audit 3100 Series Appliance. Getting Started Guide

Symantec Database Security and Audit 3100 Series Appliance. Getting Started Guide Symantec Database Security and Audit 3100 Series Appliance Getting Started Guide Symantec Database Security and Audit 3100 Series Getting Started Guide The software described in this book is furnished

More information

Trend ScanMail. for Microsoft Exchange. Quick Start Guide

Trend ScanMail. for Microsoft Exchange. Quick Start Guide Trend ScanMail for Microsoft Exchange Quick Start Guide Trend ScanMail for Microsoft Exchange ScanMail for Exchange This Quick Start Guide provides a step-by-step guide to installing ScanMail for Exchange,

More information

User's Manual. Intego Remote Management Console User's Manual Page 1

User's Manual. Intego Remote Management Console User's Manual Page 1 User's Manual Intego Remote Management Console User's Manual Page 1 Intego Remote Management Console for Macintosh 2007 Intego, Inc. All Rights Reserved Intego, Inc. www.intego.com This manual was written

More information

HDA Integration Guide. Help Desk Authority 9.0

HDA Integration Guide. Help Desk Authority 9.0 HDA Integration Guide Help Desk Authority 9.0 2011ScriptLogic Corporation ALL RIGHTS RESERVED. ScriptLogic, the ScriptLogic logo and Point,Click,Done! are trademarks and registered trademarks of ScriptLogic

More information

START YOUR INVENTORY WITH LANDPARK

START YOUR INVENTORY WITH LANDPARK START YOUR INVENTORY WITH LANDPARK Landpark, comprehensive IT Asset Tracking and ITIL Help Desk solutions October 2016 LANDPARK INVENTORY «Quickly estimate your data processing systems before considering

More information

ServerView Inventory Manager

ServerView Inventory Manager User Guide - English FUJITSU Software ServerView Suite ServerView Inventory Manager ServerView Operations Manager V6.21 Edition October 2013 Comments Suggestions Corrections The User Documentation Department

More information

ServiceDesk Plus On-Demand Comparison Document ServiceDesk Plus v8 vs ServiceDesk Plus On- Demand ENTERPRISE VERSIONS

ServiceDesk Plus On-Demand Comparison Document ServiceDesk Plus v8 vs ServiceDesk Plus On- Demand ENTERPRISE VERSIONS ServiceDesk Plus On-Demand Comparison Document ServiceDesk Plus v8 vs ServiceDesk Plus On- Demand ENTERPRISE VERSIONS This document gives a feature wise comparison between the enterprise editions of ServiceDesk

More information

Orientation Course - Lab Manual

Orientation Course - Lab Manual Orientation Course - Lab Manual Using the Virtual Managed Workplace site for the lab exercises Your instructor will provide the following information before the first lab exercise begins: Your numerical

More information

Sage ERP MAS 90 Sage ERP MAS 200 Sage ERP MAS 200 SQL. Installation and System Administrator's Guide 4MASIN450-08

Sage ERP MAS 90 Sage ERP MAS 200 Sage ERP MAS 200 SQL. Installation and System Administrator's Guide 4MASIN450-08 Sage ERP MAS 90 Sage ERP MAS 200 Sage ERP MAS 200 SQL Installation and System Administrator's Guide 4MASIN450-08 2011 Sage Software, Inc. All rights reserved. Sage, the Sage logos and the Sage product

More information

Out n About! for Outlook Electronic In/Out Status Board. Administrators Guide. Version 3.x

Out n About! for Outlook Electronic In/Out Status Board. Administrators Guide. Version 3.x Out n About! for Outlook Electronic In/Out Status Board Administrators Guide Version 3.x Contents Introduction... 1 Welcome... 1 Administration... 1 System Design... 1 Installation... 3 System Requirements...

More information

How to deploy SurveilStar PC/Internet Monitoring Software

How to deploy SurveilStar PC/Internet Monitoring Software How to deploy SurveilStar PC/Internet Monitoring Software 1/16 How to deploy SurveilStar PC/Internet Monitoring Software (Latest updated: April. 9, 2015) www.surveilstar.com This document provides detailed

More information

Netwrix Auditor for Windows Server

Netwrix Auditor for Windows Server Netwrix Auditor for Windows Server Quick-Start Guide Version: 7.0 7/7/2015 Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment from

More information

Premium Server Client Software

Premium Server Client Software Premium Server Client Software Server / Client SMSPro & GSMS TH series Get the tools on hand Premium Server is designed to cover most of the applications in the market. It gives a hassle free management

More information

101 ways to use SysAid

101 ways to use SysAid 101 ways to use SysAid Keep IT simple by letting SysAid do what it does best- help you manage your IT. Print out this handy checklist of everything you can do with SysAid, and make sure you are taking

More information

FileMaker 11. ODBC and JDBC Guide

FileMaker 11. ODBC and JDBC Guide FileMaker 11 ODBC and JDBC Guide 2004 2010 FileMaker, Inc. All Rights Reserved. FileMaker, Inc. 5201 Patrick Henry Drive Santa Clara, California 95054 FileMaker is a trademark of FileMaker, Inc. registered

More information

Intelligent Power Protector User manual extension for Microsoft Virtual architectures: Hyper-V 6.0 Manager Hyper-V Server (R1&R2)

Intelligent Power Protector User manual extension for Microsoft Virtual architectures: Hyper-V 6.0 Manager Hyper-V Server (R1&R2) Intelligent Power Protector User manual extension for Microsoft Virtual architectures: Hyper-V 6.0 Manager Hyper-V Server (R1&R2) Hyper-V Manager Hyper-V Server R1, R2 Intelligent Power Protector Main

More information

File Auditor for NAS, Net App Edition

File Auditor for NAS, Net App Edition File Auditor for NAS, Net App Edition Installation Guide Revision 1.2 - July 2015 This guide provides a short introduction to the installation and initial configuration of NTP Software File Auditor for

More information

DCS110 CATVisor COMMANDER

DCS110 CATVisor COMMANDER Broadband Cable Networks April 13, 2006 1(5) DCS110 CATVisor COMMANDER Introduction CATVisor Commander is the standalone software tool for configuring, adjusting and monitoring Teleste Headend and HFC

More information

HP A-IMC Firewall Manager

HP A-IMC Firewall Manager HP A-IMC Firewall Manager Configuration Guide Part number: 5998-2267 Document version: 6PW101-20110805 Legal and notice information Copyright 2011 Hewlett-Packard Development Company, L.P. No part of this

More information

Netwrix Auditor for SQL Server

Netwrix Auditor for SQL Server Netwrix Auditor for SQL Server Quick-Start Guide Version: 7.1 10/26/2015 Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment from

More information

FileMaker 12. ODBC and JDBC Guide

FileMaker 12. ODBC and JDBC Guide FileMaker 12 ODBC and JDBC Guide 2004 2012 FileMaker, Inc. All Rights Reserved. FileMaker, Inc. 5201 Patrick Henry Drive Santa Clara, California 95054 FileMaker and Bento are trademarks of FileMaker, Inc.

More information

Guest PC. for Mac OS X. User Guide. Version 1.6. Copyright 1996-2005 Lismore Software Systems, Ltd. All rights reserved.

Guest PC. for Mac OS X. User Guide. Version 1.6. Copyright 1996-2005 Lismore Software Systems, Ltd. All rights reserved. Guest PC for Mac OS X Version 1.6 User Guide Copyright 1996-2005 Lismore Software Systems, Ltd. All rights reserved. Table of Contents About Guest PC... 1 About your Virtual Computer... 1 Creating a Virtual

More information

Installation Instruction STATISTICA Enterprise Server

Installation Instruction STATISTICA Enterprise Server Installation Instruction STATISTICA Enterprise Server Notes: ❶ The installation of STATISTICA Enterprise Server entails two parts: a) a server installation, and b) workstation installations on each of

More information

Integration for BMC Remedy Service Desk

Integration for BMC Remedy Service Desk Integration for BMC Remedy Service Desk User Guide Supporting Integration for BMC Remedy Service Desk 7.3.01 BMC Impact Manager 7.3.01 BMC Remedy Service Desk 7.3.01 BMC ProactiveNet Performance Management

More information

Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds.

Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds. ENTERPRISE MONITORING & LIFECYCLE MANAGEMENT Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid

More information

GeNiEnd2End Network 24/7 end-to-end Quality of Service Monitoring. 3. Performance OK

GeNiEnd2End Network 24/7 end-to-end Quality of Service Monitoring. 3. Performance OK GeNiEnd2End Network 24/7 end-to-end Quality of Service Monitoring 1. 2. 3. Performance OK The visibility gap End users complaining about IT performance What do you think... how often are end user performance

More information

Table of Contents INTRODUCTION...2 HOME PAGE...3. Announcements... 6 Personalize... 7 Reminders... 9 Recent Items... 11 SERVICE CATALOG...

Table of Contents INTRODUCTION...2 HOME PAGE...3. Announcements... 6 Personalize... 7 Reminders... 9 Recent Items... 11 SERVICE CATALOG... Table of Contents INTRODUCTION...2 HOME PAGE...3 Announcements... 6 Personalize... 7 Reminders... 9 Recent Items... 11 SERVICE CATALOG...12 REQUEST...14 Request List View... 15 Creating a New Incident...

More information

EZblue BusinessServer The All - In - One Server For Your Home And Business

EZblue BusinessServer The All - In - One Server For Your Home And Business EZblue BusinessServer The All - In - One Server For Your Home And Business Quick Start Guide Version 3.11 1 2 3 EZblue Server Overview EZblue Server Installation EZblue Server Configuration 4 EZblue Magellan

More information

FileMaker Server 13. Getting Started Guide

FileMaker Server 13. Getting Started Guide FileMaker Server 13 Getting Started Guide 2007 2013 FileMaker, Inc. All Rights Reserved. FileMaker, Inc. 5201 Patrick Henry Drive Santa Clara, California 95054 FileMaker and Bento are trademarks of FileMaker,

More information

Citrix EdgeSight Administrator s Guide. Citrix EdgeSight for Endpoints 5.3 Citrix EdgeSight for XenApp 5.3

Citrix EdgeSight Administrator s Guide. Citrix EdgeSight for Endpoints 5.3 Citrix EdgeSight for XenApp 5.3 Citrix EdgeSight Administrator s Guide Citrix EdgeSight for Endpoints 5.3 Citrix EdgeSight for enapp 5.3 Copyright and Trademark Notice Use of the product documented in this guide is subject to your prior

More information

Advanced Diploma In Hardware, Networking & Server Configuration

Advanced Diploma In Hardware, Networking & Server Configuration Advanced Diploma In Hardware, Networking & Server Configuration Who should do this course? This course is meant for those persons who have a dream of getting job based on Computer Hardware, Networking

More information

Altiris IT Analytics Solution 7.1 SP1 from Symantec User Guide

Altiris IT Analytics Solution 7.1 SP1 from Symantec User Guide Altiris IT Analytics Solution 7.1 SP1 from Symantec User Guide Altiris IT Analytics Solution 7.1 from Symantec User Guide The software described in this book is furnished under a license agreement and

More information

Kaseya 2. Quick Start Guide. for Network Monitor 4.1

Kaseya 2. Quick Start Guide. for Network Monitor 4.1 Kaseya 2 Syslog Monitor Quick Start Guide for Network Monitor 4.1 June 5, 2012 About Kaseya Kaseya is a global provider of IT automation software for IT Solution Providers and Public and Private Sector

More information

Symantec Backup Exec TM 11d for Windows Servers. Quick Installation Guide

Symantec Backup Exec TM 11d for Windows Servers. Quick Installation Guide Symantec Backup Exec TM 11d for Windows Servers Quick Installation Guide September 2006 Symantec Legal Notice Copyright 2006 Symantec Corporation. All rights reserved. Symantec, Backup Exec, and the Symantec

More information

Comodo One Software Version 1.8

Comodo One Software Version 1.8 rat Comodo One Software Version 1.8 Patch Management Module Administrator Guide Guide Version 1.8.100915 Comodo Security Solutions 1255 Broad Street STE 100 Clifton, NJ 07013 Table of Contents 1 Introduction

More information

Kaseya 2. User Guide. Version R8. English

Kaseya 2. User Guide. Version R8. English Kaseya 2 Discovery User Guide Version R8 English September 19, 2014 Agreement The purchase and use of all Software and Services is subject to the Agreement as defined in Kaseya s Click-Accept EULATOS as

More information

How to integrate Verax NMS & APM with Verax Service Desk

How to integrate Verax NMS & APM with Verax Service Desk How to integrate Verax NMS & APM with Verax Service Desk Table of contents Abstract... 3 1. Configuring Service Desk notification profile in Verax Administrator Console... 4 2. Configuring incident categories

More information

Management Software - EMS SmartView

Management Software - EMS SmartView Management Software - Remote access control for efficient configuration Traffic / Performance monitoring and management Alarm Trap and event log management Network Scheme Diagram NMS NMS Element Management

More information

Netwrix Auditor for SQL Server

Netwrix Auditor for SQL Server Netwrix Auditor for SQL Server Quick-Start Guide Version: 8.0 4/22/2016 Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment from

More information

FileMaker 13. ODBC and JDBC Guide

FileMaker 13. ODBC and JDBC Guide FileMaker 13 ODBC and JDBC Guide 2004 2013 FileMaker, Inc. All Rights Reserved. FileMaker, Inc. 5201 Patrick Henry Drive Santa Clara, California 95054 FileMaker and Bento are trademarks of FileMaker, Inc.

More information

SupportDesk Installation Guide Main Client Version 6.9 8.5

SupportDesk Installation Guide Main Client Version 6.9 8.5 SupportDesk Installation Guide Main Client Version 6.9 8.5 Richmond Systems Ltd, West House, West Street, Haslemere, Surrey, GU27 2AB Tel: +44 (0)1428 641616 - Fax: +44 (0)1428 641717 - info@richmondsys.com

More information

Kaseya 2. User Guide. Version 7.0. English

Kaseya 2. User Guide. Version 7.0. English Kaseya 2 Monitoring Configuration User Guide Version 7.0 English September 3, 2014 Agreement The purchase and use of all Software and Services is subject to the Agreement as defined in Kaseya s Click-Accept

More information