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2 Plug n play Supply Chain i B2B Produktion, Handel & Detail Bjarne Jensen, Cand.IT e-business /

3 Cand.IT E-business study focus [Layne Lee (2001)] [European Interoperability Framework for pan-european egovernment Services (2004)] Bjarne Jensen, Cand.IT e-business, ITU/CBS

4 Fra e-handel til e-business E-business trends Bjarne Jensen, Cand.IT e-business, ITU/CBS

5 Internationale forretningsdokumenter NemHandel, OIOUBL IT & Telestyrelsen, Danmark

6 NemHandel send & modtag Understøttelse på forskellige niveauer: Niveau 1: Ordre, ordrebekræftelse og annullering Niveau 2: Faktura og kreditnota Niveau 3: Rykkere og rentenota Niveau 4: Vare katalog og prislister I kan forvente at offentlige myndigheder vil understøtte alle OIOUBL forretningsdokumenter. NemHandel klient NemHandel.dk

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8 B2B e-business i værdikæden NemHandel & OIOUBL anvendelse påvirker disse mekanismer! Chris Caplice, MIT

9 Plug n play Supply Chain i B2B Produktion, Handel & Detail Making the B2B e-business transformation! Bjarne Jensen, Cand.IT e-business, ITU/CBS

10 B2B e-business i værdikæden Interoperable Enterprise Business Scenario BoundaryLess Information Flow

11 B2B e-business i værdikæden Interoperable Enterprise Industry Scenario BoundaryLess Information Flow

12 New e-conomy & e-business Old & New e-conomy network Introduction to E-business Management & Strategy, Colin Combe

13 Fra e-handel til m-business Hinchcliffe Hinchcliffe

14 Value Chain Profit Kalakota & Robinson, E-business 2.0 Roadmap for success

15 Examples Value Chain Communication Kalakota & Robinson, E-business 2.0 Roadmap for success

16 Examples Value Chain Logistics Kalakota & Robinson, E-business 2.0 Roadmap for success

17 Value Chain Management Værdikæder: E-logistik - grundlaget for success med e-handel, Børsen

18 E-business governance Suppliers, Stakeholders, Employees, Clients Fig. 3.5 Making the e-business Transformation, Peter Gloor

19 E-business ecosystem E-business økosystem, B2B & B2C Fig. 3.7 Making the e-business Transformation, Peter Gloor

20 3-lags model E-business framework Kalakota & Robinson, E-business 2.0 Roadmap for success

21 E-business applications Kontaktpunkter til kunden The Essential Guide to Knowledge Management E-business and CRM applications, Amrit Tiwana

22 E-business relationships Old & New e-conomy The Essential Guide to Knowledge Management E-business and CRM applications, Amrit Tiwana

23 E-business architecture ecrm system architecture ecrm multi-channel center The Essential Guide to Knowledge Management E-business and CRM applications, Amrit Tiwana

24 Fra e-handel til e-business CRM E-business til små og mellemstore virksomheder, DS (2006)

25 Beslutningsprocesser hos kunden customers.com

26 Fra e-handel til e-business CRM Silo, not data mobilitet Customer-centric CRM Cand.IT E-business study, Bjarne Jensen, ITU/CBS, page 32 Muliggør inter-organisatorisk data mobilitet! Yankee Group

27 Fra e-handel til e-business CRM Gartner, Ed Thompsen 2007

28 Fra e-handel til e-business CRM B2B e-business integration i værdikæden E-business til små og mellemstore virksomheder, DS (2006)

29 NemHandel forretningsdokumenter OIOUBL IT & Telestyrelsen, Danmark

30 E-business CRM/SCM portal Informationsteknologi B, HHX 2. år (Dafolo) 2001

31 E-business CRM/SCM portal Informationsteknologi B, HHX 2. år (Dafolo) 2001

32 E-business CRM/SCM system CDRator.com Informationsteknologi B, HHX 2. år (Dafolo) 2001 OpenGroup.org Hinchcliffe

33 E-business CRM/SCM system Informationsteknologi B, HHX 2. år (Dafolo) 2001

34 B2B e-business i værdikæden Muliggør anvendelse af NemHandel & OIOUBL teknologi Bjarne Jensen, Cand.IT e-business, NetCity.dk

35 B2B e-business i værdikæden Today Future Bjarne Jensen, Cand.IT e-business, NetCity.dk

36 B2B e-business i værdikæden Udviklet B2B reference model: Open Group (TOGAF framework) Bjarne Jensen, Cand.IT e-business, NetCity.dk

37 B2B e-business i værdikæden B2B plug n play SCM reference model Leverandør Producent Forhandler Bjarne Jensen, Cand.IT e-business, NetCity.dk

38 B2B e-business i værdikæden B2B plug n play SCM reference model Producent Lagerhotel Butik Bjarne Jensen, Cand.IT e-business, NetCity.dk

39 Mobile Value Chain e-business Service design: Introduction to E-business Management & Strategy, Colin Combe

40 Mobil e-business i værdikæden B2B plug n play SCM reference model Leverandør Producent Forhandler Bjarne Jensen, Cand.IT e-business, NetCity.dk

41 Mobil e-business i værdikæden B2B plug n play SCM reference model Producent Byggemarked Håndværker Bjarne Jensen, Cand.IT e-business, NetCity.dk

42 Service design & Modellering Data reference model Bjarne Jensen, Cand.IT e-business, NetCity.dk

43 E-business & EA components [Microsoft] Bjarne Jensen, Cand.IT e-business, NetCity.dk

44 E-business CRM/SCM Workflow Sales Production Location 1 Production Location 2 Support Plan Msg Secure Internet Catalog Products Persons Calendar Locations Out/Inbox Quotes Orders Invoices Creditnote Paynote HTTPS, SMTP, WS Plan Catalog Products Persons Calendar Locations Catalog Products Persons Calendar Locations Out/Inbox Quotes Orders Invoices Creditnote Paynote Catalog Products Persons Calendar Locations Catalog Products Persons Calendar Locations Out/Inbox Quotes Orders Invoices Creditnote Paynote Catalog Products Persons Calendar Locations Catalog Products Persons Calendar Locations Out/Inbox Quotes Orders Invoices Creditnote Paynote UBL 2.0 (OIOXML) (ebxml) Internal Company Accounts Catalog Products Persons Calendar Locations Out/Inbox Quotes Orders Invoices Creditnote Paynote Digital Signature External Customers Portal Catalog Products Persons Calendar Locations Out/Inbox Quotes Orders Invoices Creditnote Paynote RSS Forum Netbank Skype Msg Out/Inbox Quotes Orders Invoices Creditnote Paynote Out/Inbox Quotes Orders Invoices Creditnote Paynote Purchase Supplier 1 Out/Inbox Quotes Orders Invoices Creditnote Paynote Supplier 2 XML Date Sender Subject Body Example of one data record Goal: Single View of Company and Customers Accounts Beløb Goal: Single View of Customers Account (CRM view) Security Process Model: Person Login Receiver Selection Catalog Selection Service Basket XML created Outbox XML send SMTP WS XML parser InBox received Account updated Bjarne Jensen, Cand.IT e-business, NetCity.dk

45 E-business CRM & SCM Workflow Supplier E-business Portal Enterprise E-business Portal Customer E-business Retail Portal Outcoured E-business Support Portal Plan Catalog Products Persons Calendar Locations Catalog Products Persons Calendar Locations Catalog Products Persons Calendar Locations Catalog Products Persons Calendar Locations Msg Internet Person Login Out/Inbox Quotes Orders Invoices Creditnote Paynote Receiver Catalog Selection Selection Order Process Service Basket Out/Inbox Quotes Orders Invoices Creditnote Paynote HTTP, HTTPS, SMTP, REST, RSS, WS Process Model: Data Record: XML Date Sender Subject Body Example of one data record Beløb XML Outbox created XML send Document dispatch Security Out/Inbox Quotes Orders Invoices Creditnote Paynote SMTP WS Out/Inbox Quotes Orders Invoices Creditnote Paynote UBL 2.0 (OIOXML) (ebxml) XML parser InBox received Account updated Document XML Import Goal: 360-degree Single View of Customers Transactions Account (CRM view) Netbank Skype RSS Bjarne Jensen, Cand.IT e-business, NetCity.dk

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47 Professionel & privat indkøber & sælger Anno 2011 End Bjarne Jensen, Cand.IT e-business, NetCity.dk

48 Today we work more like this! Bjarne Jensen, Cand.IT e-business, NetCity.dk

49 In future we work more like this! Bjarne Jensen, Cand.IT e-business, NetCity.dk

50 Spørgsmål? Kontakt: Bjarne Jensen, Cand.IT e-business / / Mob

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