research report: field service, mobility & the cloud

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "research report: field service, mobility & the cloud"

Transcription

1 research report: field service, mobility & the cloud An exclusive Field Service News research report exploring if, how and why field service companies are using the Cloud and mobile in 2015 FIELD SERVICE NEWS An exclusive Field Service News research report sponsored by:

2 FIELD SERVICE, MOBILITY AND THE CLOUD Cloud computing has been a key topic in field service circles for some time now. In fact it seems every time we read about a company implementing a new service management system it is mentioned that they opted for a Cloud based solution. Indeed the benefits of the Cloud are well documented. Less reliance on IT, built in disaster recovery, regular and free updates, lower overheads, and so on and so forth. And the Cloud is no longer a particularly new technology. It s not emerging anymore, it s emerged. In fact it is now almost twenty years ago that Salesforce, a company born in the Cloud when it was just not more than a whisp of cirrus in the stratosphere, first began evangelising Cloud computing as the way of the future. Fast forward to today and Salesforce is the leading player in the CRM sector and despite not having a direct presence within the field service sector, is arguably one of the key driving forces for the adoption of the Cloud in our industry. How often do we hear companies stating that integration with Salesforce was a big factor for them when deciding to opt for whichever of the numerous modern service management suites are available? Certainly those service management software providers that were savvy enough to develop field service apps for the Salesforce App exchange such as ClickSoftware s ClickWorkforce and Expert solutions have gained something of a competitive edge in recent years by doing so. Yet despite these seemingly all conquering headlines, the reality highlighted by various research appears to be very different at least for the adoption of the Cloud as a platform for field service management solutions. Indeed our own 2014 research project showed that only 23% of companies were running their field service management software in the Cloud. So why this discrepancy? Is it a case that we in the trade media are over egging the pudding and putting to much hyperbole around the use of Cloud in field service? Or is it a case that Cloud looks like a more attractive prospect from a distance, but when companies begin to explore their options when upgrading to a new solution, in reality staying on premise is the easier and safer option? Fig.1 Cloud vs. On Premise total There is of course the argument that it will take time to see a full migration across to the Cloud. This is of course valid and many companies will eke out every last drop of functionality they can from their existing legacy systems rather than face the turmoil of moving a business critical operational tool from one system to another. But if this is the case surely we should start seeing a growing momentum towards the Cloud year on year? With this in mind, Field Service News in partnership with ClickSoftware has decided to revisit this area of research some 18 months on. When writing the report for last year s research I concluded that the Cloud is set to become an established platform for field service technology, and even ultimately become the most commonplace method of distributing field service software. Is it time I reassessed that statement, or is the momentum of the Cloud slowly gathering pace? ABOUT THE RESEARCH: The research was conducted online across July and August this year. The respondents were a mix of Operations, IT and Business Leaders working within organisations that have a field service operation. Company sizes range from SMB s with under 10 field workers to enterprise level companies with over 800 field workers. In total 150 respondents answered the survey with respondents coming from a number of different verticals including Manufacturing, Engineering, IT solutions, construction, fire and security, healthcare and more. As with our 2014 survey, after the question Is your current field service solution on premise or in the Cloud?, the survey split into two in order to give us insight from those currently using the Cloud and those that are still on premise. This enables us to better ascertain the benefits being seen by those using the Cloud alongside the reservations of those who are not. MID SIZED MOVEMENT Fig.2 Cloud vs. On Premise by company size The headline statistic to come out of the research is that indeed there has been a slight shift towards more companies using the Cloud than before. In fact there has been a swing of 3% in favour of those using the cloud with 26% of companies now having their field service management solution in the Cloud versus 74% who are using on-premise. Page 2

3 These insights lead us to ask the question why both mid-sized and larger companies are warming more to the Cloud than their smaller counterparts? One possible answer could be found in the make-up of the decision-making units of those smaller companies. Of those companies with less than 50 engineers that are not using the Cloud, only 15% of companies had input from their IT director or equivalent whilst of those largest companies with over 801 engineers that have adopted the Cloud 66% involved their IT Director or equivalent in the selection of a field service solution. Fig.3 Companies with between 51 and 500 engineers using Cloud FSM systems Whilst a small movement, given the timeframe (it has only been 18 months since our previous survey) this increase could indeed help support the argument that the Cloud is slowly becoming more prevalent and that the move to Cloud is very much tied to companies moving from their legacy systems to more modern next-gen equivalents. However, a logical continuation of that thinking is that we would find those companies with larger field worker numbers more likely to remain on premise than those smaller companies for the simple reason that they are more likely to have invested in the expensive infrastructure to run an on premise solution and would therefore potentially be more tied to their existing system - making a switch to a new solution harder work. Yet when we drill down into the data and separate the companies out into four groups those with less than 50 engineers, those with between 51 and 300 engineers, those with between 301 and 800 engineers and those with more than 801 engineers we find that in fact this doesn t hold true. Actually whilst the trends amongst the largest companies (801 + engineers) are slightly more in favour of the Cloud (28% Cloud based) than those of the respondents as a whole, amongst the smallest companies (under 50 engineers) we see fewer companies (17%) using Cloud based field service management solutions than the average (26%). This is particularly interesting as the widely held viewpoint is that smaller companies are viewed as being the obvious beneficiaries of the rise of Cloud computing due to the more affordable Software as a Service subscription model that most Cloud vendors offer alongside less reliance on internal IT departments. Could it be that amongst smaller companies it is a case that without the input of a technology specialist, some of the headline fears around the usage of Cloud persist? Whereas amongst those larger companies who have a more developed IT department adding their insight, perhaps there is more understanding of both the true benefits and dangers of the Cloud? One question within the survey that could certainly give us further insight into this assertion was Which of the following sums up your perception of the Cloud in business which had the following four options: I believe it is the future of enterprise computing I see its benefits but still have some concerns I wouldn t trust placing sensitive data in the Cloud but would use for general applications I think we should keep everything on premise, there is too much risk in the Cloud. Within the group of companies with over 801 engineers, 71% felt that Cloud was the future of enterprise computing with a further 29% stating that they saw benefits of the Cloud whilst having some concerns. Interestingly not a single respondent from this group stated either that they wouldn t trust placing sensitive data in the Cloud but would use for general applications or we should be keeping everything on premise, there is too much risk in the Cloud. When we compare this to the responses of those companies with less than 50 engineers we see confidence in the Cloud significantly reduce with only 40% stating they believe the Cloud is the future of enterprise computing whilst 17% stated they wouldn t trust placing sensitive data in the Cloud but would use it for general applications with 5% going as far as stating they think we should be keeping everything on premise, there is too much risk in the Cloud. In our 2014 study we also looked at a slightly wider demographic of mid sized companies focussing on those companies with between 51 and 500 field service engineers and when we look at the same demographic in this year s results we see the greatest evidence to date of a move towards Cloud based field service management systems. In fact within this wider group, 37% of companies have adopted a Cloud based field service management system, a significant rise of 21% on the 2014 findings. Fig.4: Companies where senior IT were involved in selecting FSM system Page 3

4 most common Cloud solution being used in other areas of business was CRM. In fact 53% of companies who operate a Cloud based field service solution also have a Cloud based CRM. This was twice as much as the second most common business solution Marketing, which was Cloud based for 24% of these companies. What is particularly interesting is that although beyond the peaks of CRM and Marketing no other areas of business (other options included ERP, Accounting, Payroll, Asset Management & HR) were placed in the Cloud by more than 17% of companies using a Cloud based field service management system. Fig.5 Reasons for adopting the Cloud HEADS IN THE CLOUD So what are the key findings from those companies who have made the move to the Cloud? Well firstly if our previous hypothesis is indeed correct and one of the key factors in why companies are not moving to the Cloud is that they have yet to move into an upgrade cycle from their existing system, then this should be evident in how recently those who are using a Cloud based field service management solution made the switch. In fact over three quarters of companies that have moved their field service operations to the Cloud have done so within the last three years. Which again would support this hypothesis. What really adds further strength to the assertion that the Cloud is now gaining momentum however, is the fact more companies have moved to the Cloud within the last six months (29%) than have been using a Cloud system for over three years (24%). This would seem to be strong evidence that the Cloud is becoming more readily and swiftly adopted today than it has been previously. So what are the key reasons for companies making this move? As mentioned in the introduction the benefits of Cloud computing are numerous however two reasons were particularly popular amongst our respondents. These were the fact that Cloud is scalable and flexible which 76% of companies highlighted as important to them, whilst 71% of companies cited easy remote access as a significant reason for their selection of the Cloud for their field service solution.. Yet despite this reluctance to put other business solutions in the Cloud currently, 53% of respondents felt that their companies would still ultimately move all of their software solutions to the Cloud and in fact 6% of companies already have. If we look at the benefits of those using the Cloud for their field service management solution, again there were two clear leading benefits identified. These were Cost and Productivity, which were both identified by 47% of the respondents as the biggest single benefit they had seen since moving to the Cloud. And perhaps the single most revealing finding of the set of questions put to those companies using a Cloud based field service management solution, was that when we asked Would you recommend a Cloud field service solution over an on premise solution? the respondents answered unanimously (100%) that they would. However, of those who don t think such a wholesale move to the Cloud is a good thing, security remained the clear overriding concern alongside a reluctance to be fully dependent on the Internet... REMAINING ON PREMISE So let s look in more detail at why some companies are remaining with an on premise field service management system? To begin let s return to our hypothesis that whilst on premise solutions are currently more in favour, the Cloud is growing in popularity and will continue to do so as companies slowly move from their current systems to more modern next-gen equivalents. Whilst these two reasons were comfortably the most popular, other commonly cited reasons were less reliance on IT (59%), more functionality (53%) and disaster recovery (41%). Of course in the introduction we discussed one other reason that companies may move their field service operations into the Cloud, i.e. many are seeking to integrate smoothly with Salesforce (or of course other Cloud based CRM systems ). With this in mind it is it is interesting to see that of those companies that were using the Cloud for their field service operations overwhelmingly the Fig.6 Are companies with an on premise solution considering Cloud? Page 4

5 However, in this year s findings just 3% of respondents cited that as a reason they would not consider the Cloud. However, as referenced in the introduction almost all field service management software providers are now offering a Cloud based version of their existing software so perhaps this comes as little surprise. The research also shows that for those companies that aren t currently using a Cloud based field service management solution the reluctance to move to the Cloud isn t restricted to the field service division. Fig.7 Fears around adopting a Cloud based FSM system Again a strong indicator in support of this would be how long those companies who are still using on premise solutions have been with their existing system. In fact when we look at the responses to this question we do indeed see a mirror of the same question put to those using a Cloud solution, with just 11% of companies having implemented their current system within the last year whilst 62% are using a system that is at least three years old. Further to this we asked those using an on premise solution whether they were likely to consider a Cloud platform for the next iteration of their field service management solution. In fact over half (52%) of those companies using an on-premise solution for their field service management system have no Cloud based systems at all. Security is the biggest reason that some field service companies do not feel confident in turning to the Cloud with 38% of companies stating this is their greatest concern... Again the response re-affirmed a growing acceptance towards the Cloud with 69% of respondents indicating that they would in fact consider the the Cloud next time round. So whilst it appears that the Cloud is indeed gaining momentum as a platform for field service management software, the biggest barrier to adoption for many remains concerns around security. Also if we compare this to our 2014 survey, where we asked the same question to those who weren t using a Cloud based field service solution, we see that this figure has in fact increased by 15%. This adds further weight to the argument that acceptance of the Cloud for field service management is growing. Of course well documented, high profile consumer breaches such as that of Apple s icloud add fuel to the flames and 58% of respondents admitted that incidents such as these influence their opinion of Cloud being used in the enterprise. But whilst there may be evidence of the Cloud becoming more trusted for those who remain unconvinced it is the same issues that represent their biggest fears. As per our 2014 survey, our research shows that once again Security is the biggest reason that some field service companies do not feel confident in turning to the Cloud with 38% of companies stating this is their greatest concern. Yet in spite of this our research shows that as the Cloud matures perceptions are definitely changing. Two thirds (66%) of our respondents admitted that they have become more open to the idea of Cloud being used in business in recent years whilst just 8% state that they have always felt the Cloud is too risky and that opinion hasn t changed. Connectivity issues are also a significant concern cited by 24% as being their number one fear. However some worries around the Cloud do seem to be abating. Worries around integration with legacy systems have fallen from being cited by 37% of respondents in 2014 to just 15% in this year s survey. Another commonly cited reason for not moving to the Cloud last year was a desire to stay with an existing supplier. Fig.8 General opinions of Cloud Computing... Page 5

6 CLOUD AND MOBILITY Of course when it comes to field service whilst the Cloud is in many ways an enabler, another modern technology development has had an even bigger impact namely the emergence of modern mobile computing systems be it laptop, tablet or smartphone. So how important is it for mobile apps for field service to be on the Cloud? We asked our respondents Do you think it is important that the mobility applications used by your field engineers are Cloud based? Again the move towards the Cloud was apparent with 56% stating that it is preferred for their mobile apps to be Cloud based, with 40% stating that it doesn t really matter and just 4% stating that they don t want their mobile apps on the Cloud. When we consider that 43% of companies were now on at least their second iteration of a field service app and that 47% of companies state that they will update their mobile apps at least once every three years (14% state they will update every 18 months) this would seem to add further incentive for field service companies to eventually move at least part of their field service solution to the Cloud. With this in mind it could certainly be argued that there is further incentive for the continuing shift from on premise to the Cloud, as in this age of Big Data where integration is key, it is important to have a smooth flow of data from office to the field and back - which would be easier to achieve if both sides of the solution are feeding into one database simultaneously. Fig.10 Should mobile workforce apps be Cloud based? (24%) who always thought the Cloud was a good thing, and we can see that nearly 90% of organisations feel open or positive about Cloud-based Field Service Management solutions. In addition, over half (56%) cite Cloud as their preferred option. As suggested earlier it is perhaps expected for the largest companies to be, as a group, slower in moving from one system to another due to the larger size of such a project. 43% of companies were now on at least their second iteration of a field service app and that 47% of companies CONCLUSIONS? state that they will update their mobile It seems that the Cloud is definitely gaining momentum. apps at least once every three years Nearly two thirds (63%) of field service organisations are more open to the idea of the cloud today than in Add this to the almost one quarter However it is amongst the smaller companies that there is perhaps the biggest surprise of this research. It is here we see greater reluctance for the Cloud which appears to sit in direct contrast to the fact that for many smaller companies the Cloud could offer a much more manageable cost via a SaaS model alongside other benefits such as less reliance on IT, and built in disaster recovery again something that would presumably be appealing to smaller companies. Yet despite the fact that smaller companies are not taking to the Cloud as much as would have perhaps have been expected, the research also reveals that whilst the biggest concern around moving to the Cloud remains security (closely followed by connectivity issues) other concerns such as integration with legacy systems and a lack of Cloud offerings do seem to be lessening. And with the admission by 63% of respondents that they have become more open to the idea of the Cloud being used in business, plus the increase in both mid-size and enterprise sized companies that are now using a Cloud based field Fig.9. Opinions of the Cloud being used within a business Page 6

7 service management solution, there remain strong indications that the Cloud will continue to grow in stature as a platform for field service management solutions in the next few years as more companies move from their existing legacy systems to newer solutions. Whilst the headline statistics of Cloud vs. On-Premise may be taking time to reflect the trend, the Cloud is definitley gaining momentum and this is sure to continue as more and more companies upgrade their field service management systems. ABOUT FIELD SERVICE NEWS... With a wide range a guest commentators comprised of key industry figures, exclusive quarterly research, and a library of free educational resources that is added to on a monthly basis, Field Service News was created to help Service Directors and Managers make informed choices in running their service operations. This White Paper was written by Kris Oldland, Editor-in-Chief, Field Service News. fieldservicenews.com ABOUT CLICKSOFTWARE... ClickSoftware develops software that is used by service companies to schedule and dispatch field service employees. Our software contains advanced decision-making algorithms that help managers optimize their business practices, helping them complete more calls per day, week, month, and year. Our solutions address the fundamental questions of job fulfillment for any service organization: Who does What, With what, When, Where and for Whom. By automating this process, our customers are able to manage their service business more efficiently, saving costs and making customers happier. We are the biggest, most versatile company in this field, delivering a complete end-to-end mobile workforce solution to the service industry that is comprised of over 20 years of experience and more than 500 person-years in research and development. Contact ClickSoftware: EMEA The Priory, Stomp Road, Burnham, United Kingdom Tel: +44 (0) AMERICAS 35 Corporate Drive, Suite 400, Burlington, Massachusetts 01803, USA Tel: +1 (888) APAC Level 12, 277 William Street, Melbourne VIC 3000, Australia Tel: +61(0) ltd Field Service News is published by: 1927 Media Page 7

Global Enterprise Mobile Operating Trends. For Field Service Management. www.clicksoftware.com

Global Enterprise Mobile Operating Trends. For Field Service Management. www.clicksoftware.com Global Enterprise Mobile Operating Trends www.clicksoftware.com Introduction Since 2008, ClickSoftware has been collating data supplied by customers looking at the choices that are being made in terms

More information

Cloud Computing. Exclusive Research from

Cloud Computing. Exclusive Research from 2014 Cloud Computing Exclusive Research from Cloud Computing Continues to Make Inroads Companies are expanding their use of cloud as they work through implementation and organizational challenges Cloud

More information

Software in Field Service: Benchmarking report 2014 FIELD SERVICE NEWS

Software in Field Service: Benchmarking report 2014 FIELD SERVICE NEWS Software in Field Service: Benchmarking report 2014 Sponsored by: FIELD SERVICE NEWS ABOUT THE RESEARCH: Across April and May of this year (2014) Field Service News in partnership with mplsystems undertook

More information

MOBILE METRICS REPORT

MOBILE METRICS REPORT MOBILE METRICS REPORT ios vs. Android Development in 2015 A Ship.io Study for Mobile App Developers, Testers, and Product Managers Mobile developers understand the rising importance of continuous integration

More information

Why it s time to move to online accounting software

Why it s time to move to online accounting software 7Game Changing Trends: Why it s time to move to online accounting software Brought to you by: 7 Game changing trends: Why it s time to move to online accounting software The past decade has brought extraordinary

More information

Hybrid: The Next Generation Cloud Interviews Among CIOs of the Fortune 1000 and Inc. 5000

Hybrid: The Next Generation Cloud Interviews Among CIOs of the Fortune 1000 and Inc. 5000 Hybrid: The Next Generation Cloud Interviews Among CIOs of the Fortune 1000 and Inc. 5000 IT Solutions Survey Wakefield Research 2 EXECUTIVE SUMMARY: Hybrid The Next Generation Cloud M ost Chief Information

More information

Enterprise mobility trends 2015 and beyond

Enterprise mobility trends 2015 and beyond Sponsored by >> Whitepaper Enterprise mobility trends 2015 and beyond How to best manage mobile in the workplace and deal with challenges from current and emerging technologies FEBRUARY 2015 resources

More information

Getting Your Head In The Cloud

Getting Your Head In The Cloud CRM Expert Advisor White Paper Getting Your Head In The Cloud Businesses today hold more data than ever before. As a result, one of the biggest decisions any company small or large has to face is where

More information

The 2015 Cloud Readiness Survey for Australian Accounting Firms

The 2015 Cloud Readiness Survey for Australian Accounting Firms The 2015 Cloud Readiness Survey for Australian Accounting Firms HOW FAR HAVE ACCOUNTANTS TRAVELLED TOWARDS CLOUD ACCOUNTING? A DIGITAL FIRST REPORT FOR SAGE AUSTRALIA Contents Cloud Readiness Survey 1

More information

sponsored by White paper What can CRM bring to your business? A study of the benefits offered by CRM across all areas of the business

sponsored by White paper What can CRM bring to your business? A study of the benefits offered by CRM across all areas of the business sponsored by >> White paper What can CRM bring to your business? April 2011 A study of the benefits offered by CRM across all areas of the business Contents Executive summary p 3 The evolution of CRM p

More information

why contact centres are moving to cloud-based solutions

why contact centres are moving to cloud-based solutions why contact centres are moving to cloud-based solutions 1/18 Managing a modern contact centre is tough. Technology is moving so quickly, consumer habits change overnight and regulatory requirements are

More information

A discussion on Does cloud computing payback? Another in Inecom s series of Insight white papers to help improve your business process

A discussion on Does cloud computing payback? Another in Inecom s series of Insight white papers to help improve your business process INSIGHTS A discussion on Does cloud computing payback? Another in Inecom s series of Insight white papers to help improve your business process One of the issues with discussing cloud solutions, is trying

More information

2014 State of the Enterprise SURVEY

2014 State of the Enterprise SURVEY Enterprise Innovation from Core to Edge 2014 State of the Enterprise SURVEY Exclusive Research from Computerworld IT s Balancing Act As companies solidify their investments in emerging technologies such

More information

Adoption, Approaches & Attitudes

Adoption, Approaches & Attitudes Adoption, Approaches & Attitudes The Future of Cloud Computing in the Public and Private Sectors A Global Cloud Computing Study Sponsored by JUNE 2011 TABLE OF CONTENTS Executive Summary... 1 Methodology

More information

Datamation. 5 Reasons to Consider SaaS for Your Business Applications. Executive Brief. In This Paper

Datamation. 5 Reasons to Consider SaaS for Your Business Applications. Executive Brief. In This Paper 5 Reasons to Consider SaaS for Your Business Applications In This Paper SaaS-based business applications offer a number of advantages for line-of-business managers Oracle offers a suite of SaaS business

More information

MULTIPLE PERSPECTIVES PROVIDED

MULTIPLE PERSPECTIVES PROVIDED MULTIPLE PERSPECTIVES PROVIDED In this year s study, we benefit from having multiple ways of looking at our collected responses to help us draw insights and implications for you and your fellow IT decisionmakers

More information

RESEARCH PAPER. Integrating the hybrid cloud. It s time for IT to get full value from the cloud. February 2015. Sponsored by

RESEARCH PAPER. Integrating the hybrid cloud. It s time for IT to get full value from the cloud. February 2015. Sponsored by RESEARCH PAPER Integrating the hybrid cloud It s time for IT to get full value from the cloud February 2015 Sponsored by Contents Executive summary The challenge Storage of data and applications Security

More information

Multi-factor Authentication

Multi-factor Authentication Multi-factor Authentication Current Usage and Trends whitepaper Executive Summary In this digital age, validating identities and controlling access is vital, which is why multifactor authentication has

More information

The Complete Guide to CUSTOM FIELD SERVICE APPLICATIONS

The Complete Guide to CUSTOM FIELD SERVICE APPLICATIONS The Complete Guide to CUSTOM FIELD SERVICE APPLICATIONS Copyright 2014 Published by Art & Logic All rights reserved. Except as permitted under U.S. Copyright Act of 1976, no part of this publication may

More information

BYOD report. Comms-care commissioned survey highlighting the change in Bring Your Own Device (BYOD) issues over the past twelve months

BYOD report. Comms-care commissioned survey highlighting the change in Bring Your Own Device (BYOD) issues over the past twelve months BYOD report Comms-care commissioned survey highlighting the change in Bring Your Own Device (BYOD) issues over the past twelve months new technologies 0833v1 BYOD report Security provisions for BYOD grow

More information

ERP: A Layman s Guide

ERP: A Layman s Guide White Paper Contents Introduction....2 Deciding by Industry....3 Manufacturing....3 Financial Management....3 Human Capital Management....3 Supply Chain Management....4 Project Management....4 Customer

More information

As the nature and location of work has changed

As the nature and location of work has changed OCTOBER 2014 THE STATE OF Managed Phone Services in the Cloud Virtual PBX Poised to Replace Obsolete Telephone Systems Executive Summary Small and midsized businesses face several key challenges brought

More information

The Emperor s New Clouds

The Emperor s New Clouds WHITEPAPER Author: Stuart James The Emperor s New Clouds Challenging cloud myths and misinformation Challenging cloud myths and misinformation Author: Stuart James If Cloud can be simply broken down into

More information

HARNESSING THE POWER OF THE CLOUD

HARNESSING THE POWER OF THE CLOUD HARNESSING THE POWER OF THE CLOUD Demystifying Cloud Computing Everyone is talking about the cloud nowadays. What does it really means? Indeed, cloud computing is the current stage in the Internet evolution.

More information

Make technology your business advantage

Make technology your business advantage Make technology your business advantage $ Make technology your business advantage Microsoft helps small and midsize businesses (SMBs) make the use of technology a business advantage. Modernizing your systems

More information

Processing invoices in the cloud or on premises pros and cons

Processing invoices in the cloud or on premises pros and cons WHITE PAPER Purchase-to-pay by ReadSoft. Automated account payables processing software Author: Wille Dahl March 2012 Copyright ReadSoft - www.readsoft.com Processing invoices in the cloud or on premises

More information

TechInsights Report: Cloud Succeeds. Now What?

TechInsights Report: Cloud Succeeds. Now What? WHITE PAPER TECHINSIGHTS REPORT MAY 2013 TechInsights Report: Cloud Succeeds. Now What? Cloud success exceeds initial expectations. IT management and security tools now more important than ever. agility

More information

C l o u d - B a s e d S u p p l y C h a i n s : T r a n s f o rming M a n u f a c t u r ing Performance

C l o u d - B a s e d S u p p l y C h a i n s : T r a n s f o rming M a n u f a c t u r ing Performance M A R K E T S P O T L I G H T C l o u d - B a s e d S u p p l y C h a i n s : T r a n s f o rming M a n u f a c t u r ing Performance October 2012 Adapted from Business Strategy: Supply Chain in the Cloud

More information

TOWARD A CLOUD COMPUTING STRATEGY

TOWARD A CLOUD COMPUTING STRATEGY TOWARD A CLOUD COMPUTING STRATEGY AN IT WORLD CANADA REPORT Best practices for cloud computing from Canadian IT decision makers SPONSORED BY TOWARD A CLOUD COMPUTING STRATEGY 1 There s a strategic problem

More information

Achieve the Five Holy Grails of Business with the Cloud

Achieve the Five Holy Grails of Business with the Cloud Achieve the Five Holy Grails of Business with the oip technology represents a radical shift in the traditional IT model, but like most game-changing developments, it s a simple idea that makes so much

More information

Ways Cloud Computing Benefits Your Business

Ways Cloud Computing Benefits Your Business 10 Ways Cloud Computing Benefits Your Business SPONSORED BY 2 10 WAYS CLOUD COMPUTING BENEFITS YOUR BUSINESS Do you know what cloud computing is and how it can help you run and grow your business? If you

More information

The Future of Network Security Sophos 2012 Network Security Survey

The Future of Network Security Sophos 2012 Network Security Survey The Future of Network Security Sophos 2012 Network Security Survey Sophos and Vanson Bourne surveyed 571 IT decision makers globally to gain a deeper understanding of how IT teams are responding to technology

More information

Public or Private Cloud: The Choice is Yours

Public or Private Cloud: The Choice is Yours white paper Public or Private Cloud: The Choice is Yours Current Cloudy Situation Facing Businesses There is no debate that most businesses are adopting cloud services at a rapid pace. In fact, a recent

More information

Which. Hosted vs On-Premises UC: is right for your. business?

Which. Hosted vs On-Premises UC: is right for your. business? Which Hosted vs On-Premises UC: is right for your business? Hosted vs On-Premises UC: Which is right for your business? When considering your next phone system, there are lots of choices available today.

More information

Sharpening the Small Business Competitive Edge. Is the Time Right for the Cloud?

Sharpening the Small Business Competitive Edge. Is the Time Right for the Cloud? Sharpening the Small Business Competitive Edge An IDC InfoBrief, sponsored by SAP October 2014 Sharpening the Small Business Competitive Edge Contents» W hat do we mean by Cloud?» C loud and Mobility are

More information

Cloud-based Office 365 provides substantial cost, flexibility benefits over server-based system

Cloud-based Office 365 provides substantial cost, flexibility benefits over server-based system Cloud-based Office 365 provides substantial cost, flexibility benefits over server-based system Prepared by: Ron Beck, Director, McGladrey LLP ron.beck@mcgladrey.com August 2013 In the modern workplace,

More information

WHITE PAPER. 5 Ways Your Organization is Missing Out on Massive Opportunities By Not Using Cloud Software

WHITE PAPER. 5 Ways Your Organization is Missing Out on Massive Opportunities By Not Using Cloud Software WHITE PAPER 5 Ways Your Organization is Missing Out on Massive Opportunities By Not Using Cloud Software Cloud software allows your organization to focus on its strengths and outsource tough data storage

More information

VMware Cloud Adoption Study

VMware Cloud Adoption Study VMware Cloud Adoption Study Executive Summary May 2012 Contents About the research 3 Objectives 4 Overview 4 Key Findings 5 European enterprises to spend a third of IT budgets this year on cloud computing,

More information

THE APPEAL OF SAAS ERP

THE APPEAL OF SAAS ERP May 2015 THE APPEAL OF SAAS ERP Data Source In this report, Mint Jutras references data collected from its 2015 Enterprise Solution Study, which investigated goals, challenges and status and also benchmarked

More information

WHITE PAPER SPON. The TCO of Enterprise Email. Published June 2012 SPONSORED BY. An Osterman Research White Paper. sponsored by.

WHITE PAPER SPON. The TCO of Enterprise Email. Published June 2012 SPONSORED BY. An Osterman Research White Paper. sponsored by. WHITE PAPER N The TCO of Enterprise Email An Osterman Research White Paper Published June 2012 SPONSORED BY sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington

More information

Token Security or Just Token Security? A Vanson Bourne report for Entrust

Token Security or Just Token Security? A Vanson Bourne report for Entrust Token Security or Just Token Security? A Vanson Bourne report for Entrust Foreword In 2011, Entrust Inc., an identity-based security company, partnered with respected technology research firm Vanson Bourne

More information

Moving your business to the Cloud Fact or Fiction?

Moving your business to the Cloud Fact or Fiction? Moving your business to the Cloud Fact or Fiction? Introduction The cloud, perhaps one the most commonly used business terms, has changed the way we work and using cloud applications has many benefits

More information

A global research paper from Travelport and ACTE

A global research paper from Travelport and ACTE Inspiring Insight The real impact of mobile on the corporate travel program A global research paper from Travelport and ACTE The real impact of mobile on the corporate travel program Executive introduction

More information

DISASTER RECOVERY SURVEY PRESENTED BY

DISASTER RECOVERY SURVEY PRESENTED BY DISASTER RECOVERY SURVEY PRESENTED BY OVERVIEW Disaster recovery (DR) has long been important to business continuity. IT professionals need to ensure that their data is secure and protected in case of

More information

The Mobile Tsunami Threatens the Competitive Positioning of the Enterprise

The Mobile Tsunami Threatens the Competitive Positioning of the Enterprise The Mobile Tsunami Threatens the Competitive Positioning of the Enterprise Abstract: This white paper zooms in on the threat of increasing costs of app-development faced by Enterprises and offers a vision

More information

A CIO s Cloud Decision and 7 Lessons Learned From Peers

A CIO s Cloud Decision and 7 Lessons Learned From Peers A CIO s Cloud Decision and 7 Lessons Learned From Peers Find out what advice Wisegate members gave their fellow CIO about moving core applications to the cloud WISEGATE COMMUNITY VIEWPOINTS Introduction

More information

Turn Your Business Vision into Reality with Microsoft Dynamics GP

Turn Your Business Vision into Reality with Microsoft Dynamics GP Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With Microsoft Dynamics GP, you can turn that vision into reality with a solution

More information

2015 Unified Communications & Collaboration Survey

2015 Unified Communications & Collaboration Survey 2015 Unified Communications & Collaboration Survey Exclusive Research from Unified Communications and Collaboration Moves to the Cloud Costs, security and integration are top challenges to improving employee

More information

The Evolving Public Cloud Landscape Date: June 2014 Author: Mark Bowker, Senior Analyst and Bill Lundell, Senior Research Analyst

The Evolving Public Cloud Landscape Date: June 2014 Author: Mark Bowker, Senior Analyst and Bill Lundell, Senior Research Analyst Research Brief The Evolving Public Cloud Landscape Date: June 2014 Author: Mark Bowker, Senior Analyst and Bill Lundell, Senior Research Analyst Abstract: ESG research indicates that the corporate usage

More information

Connectivity in the Enterprise: The Rise of Cloud and Its Integration Challenges

Connectivity in the Enterprise: The Rise of Cloud and Its Integration Challenges 2015 Industry Report Connectivity in the Enterprise: The Rise of Cloud and Its Integration Challenges By Scribe Software Conducted in conjunction with Spiceworks TABLE OF CONTENTS 3 Introduction 4 Executive

More information

Types of Cloud Computing The Cloud Computing stack is currently defined by three levels: SaaS, PaaS and IaaS.

Types of Cloud Computing The Cloud Computing stack is currently defined by three levels: SaaS, PaaS and IaaS. Cloud computing is commonly defined as the delivery of computing as a service rather than a product, whereby shared resources, software and information are provided as a utility (like the electricity grid)

More information

Cloud Computing. Exclusive Research from

Cloud Computing. Exclusive Research from 2015 Cloud Computing Exclusive Research from 2015 IDG Enterprise Cloud Computing Survey The Cloud Computing Market Solidifies Traditional and emerging models rise as companies anticipate moving more than

More information

Flexible business solutions move to the cloud. Whitepaper

Flexible business solutions move to the cloud. Whitepaper Flexible business solutions move to the cloud Whitepaper Whitepaper Cloud computing is hardly the newest buzzword on the block but it has now entered business consciousness through its frequent appearances

More information

SEVEN REASONS TO CONSIDER ERP IN THE CLOUD SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND

SEVEN REASONS TO CONSIDER ERP IN THE CLOUD SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND SEVEN REASONS TO CONSIDER ERP IN THE CLOUD SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND CONTENTS INTRODUCTION 3 TRY BEFORE YOU BUY 4 TAKE ADVANTAGE OF THE MOST ADVANCED TECHNOLOGY 6 GENERATE MEASURABLE

More information

CLOUD ERP SOFTWARE PREFERENCES STUDY

CLOUD ERP SOFTWARE PREFERENCES STUDY CLOUD ERP SOFTWARE PREFERENCES STUDY A study conducted by IFS North America APRIL, 2013 THE CURRENT STATE OF THE INDUSTRY BASED ON A SURVEY OF MORE THAN 200 EXECUTIVES METHODOLOGY In early 2013, IFS North

More information

Sage 50 Accounting. Cloud, On-Premises, and Hybrid Software Solutions: What s Right for Your Small Business?

Sage 50 Accounting. Cloud, On-Premises, and Hybrid Software Solutions: What s Right for Your Small Business? Sage 50 Accounting Cloud, On-Premises, and Hybrid Software Solutions: What s Right for Your Small Business? As a small business owner, you have to make a lot of decisions, but did you ever think that a

More information

A Close-up View of Microsoft Azure Adoption

A Close-up View of Microsoft Azure Adoption Cloud A Close-up View of Microsoft Azure Adoption Business Decision-Makers are Driving Cloud Trends Contents Introduction 3 Key Trends 4 Rates of evaluation and adoption of Azure are high 5 The business

More information

Cloud Computing Safe Harbor or Wild West?

Cloud Computing Safe Harbor or Wild West? IT Best Practices Series Cloud Computing Safe Harbor or Wild West? With IT expenditures coming under increasing scrutiny, the cloud is being sold as an oasis of practical solutions. It s true that many

More information

The Business Owner s Guide to Selecting CRM

The Business Owner s Guide to Selecting CRM The Business Owner s Guide to Selecting CRM A Publication www.collierpickard.co.uk Ltd 2014 Customer Relationship Management Many organisations turn to CRM for one of two primary reasons: They re in growth

More information

CRM Buyers Guide CRM Buyers Guide

CRM Buyers Guide CRM Buyers Guide CRM Buyers Guide If you have any questions, please call +46 8 59038010 where one of our analysts will be happy to help you understand your options and find a good solution. Introduction CRM solutions provide

More information

THE CASE FOR THE CLOUD: HELPING HOTELS OPERATE AND COMPETE MORE EFFICIENTLY

THE CASE FOR THE CLOUD: HELPING HOTELS OPERATE AND COMPETE MORE EFFICIENTLY THE CASE FOR THE : HELPING HOTELS OPERATE AND COMPETE MORE EFFICIENTLY RELIABLE DATA NETWORKS ARE CRITICAL FOR SUCCESS Cloud computing: At first just a new buzzword for computing services delivered via

More information

Data Storage And Backup

Data Storage And Backup Data Storage And Backup The availability of Superfast Broadband enables you to take advantage of a range of cloud-based storage and backup solutions capable of handling vast volumes of digital data. Data

More information

SELLING SHAREPOINT ENGAGEMENTS IN THE CLOUD ERA A GUIDE FOR MICROSOFT SI PARTNERS

SELLING SHAREPOINT ENGAGEMENTS IN THE CLOUD ERA A GUIDE FOR MICROSOFT SI PARTNERS SELLING SHAREPOINT ENGAGEMENTS IN THE CLOUD ERA A GUIDE FOR MICROSOFT SI PARTNERS Sponsored by Microsoft Corporation 1/ Selling SharePoint Online 2/ Selling SharePoint Farms on Windows Azure 3/ Selling

More information

Two Roads to Mobile Workforce Management: Choosing Between On-Premises and Cloud Delivery

Two Roads to Mobile Workforce Management: Choosing Between On-Premises and Cloud Delivery A UBM techweb white paper MARCH 2012 Two Roads to Mobile Workforce Management: Choosing Between On-Premises and Cloud Delivery Companies turning to workforce management applications should consider both

More information

Configuration to the cloud Cloud configurator: Safe to Fly?

Configuration to the cloud Cloud configurator: Safe to Fly? Configuration to the cloud Cloud configurator: Safe to Fly? e-con Solutions Pieter Versloot June, 2013 Taking Sales and Product configuration to the cloud: Safe to Fly? Over the past few years, there s

More information

The next wave transformation

The next wave transformation The next wave in your IT transformation LTS The Software-defined Survey Report explores the growing role of software-defined in helping enterprise organisations to transform their IT infrastructure. JANUARY

More information

ON-PREMISE VS. CLOUD-BASED SOLUTIONS

ON-PREMISE VS. CLOUD-BASED SOLUTIONS ON-PREMISE VS. CLOUD-BASED SOLUTIONS Which is Best? A Dilemma for SMBs As the price of storage and bandwidth continues to drop fast, Cloudbased services are becoming more and more attractive to small and

More information

Technology Integration and the Service Desk

Technology Integration and the Service Desk Technology Integration and the Service Desk Table of Contents Introduction 1 Key Findings 2 What benefits do you associate with the integration of technologies? 3 When considering your service management

More information

Making the Transition. From ISV to SaaS. with Xterity Wholesale Cloud

Making the Transition. From ISV to SaaS. with Xterity Wholesale Cloud Making the Transition From ISV to SaaS with Xterity Wholesale Cloud CONTENTS: 1 The New Business Model...Page 3 2 Business Challenges...Page 5 3 Technology Challenges...Page 7 4 Xterity Wholesale Cloud...Page

More information

Cisco flexpod express Study

Cisco flexpod express Study Cisco flexpod express Study Virtualization at Small and Medium Sized Firms on the Rise Prepared by a group of Cisco Partner Firms. Research conducted by The Blackstone Group Executive Summary Server virtualization

More information

The Convergence of IT Operations Management

The Convergence of IT Operations Management The Convergence of IT Operations Management Mobile applications, cloud computing and personal devices present new challenges. Integration and automation are keys to a successful management response. It

More information

The Strategic Accountant: A Case for the Cloud

The Strategic Accountant: A Case for the Cloud The Strategic Accountant: A Case for the Cloud Contents Executive Summary 3 Executive Summary 5 A Strategic Shift 7 From the Accountant s Perspective Ainsworth & Co 9 Your Opportunity 11 From the Client

More information

Data security and cloud adoption myths, realities and the future.

Data security and cloud adoption myths, realities and the future. Data security and cloud adoption myths, realities and the future. Prepared By Information security concerns arguably remain the single biggest barrier to the adoption of cloud services. It is often said

More information

COLLABORATION TRENDS AND TECHNOLOGY

COLLABORATION TRENDS AND TECHNOLOGY August 2015 Sponsored by Introduction Today s most productive knowledge workers business professionals who are contributing, sharing insight and experiences, participating in decision making, and influencing

More information

What are the benefits of Cloud Computing for Small Business?

What are the benefits of Cloud Computing for Small Business? Cloud Computing A Small Business Guide. Whilst more and more small businesses are adopting Cloud Computing services, it is fair to say that most small businesses are still unsure of what Cloud Computing

More information

State of the Market: Enterprise Cloud 2016. From adoption to transformation. 69% have used cloud to reengineer business processes

State of the Market: Enterprise Cloud 2016. From adoption to transformation. 69% have used cloud to reengineer business processes State of the Market: Enterprise Cloud 2016. From adoption to transformation. 69% have used cloud to reengineer business processes The evolution continues. Last year the news was that cloud was being used

More information

TOP 10 CLOUD MYTHS DEBUNKED Navigating to the Cloud - Maximize Operational Efficiencies and Minimize by Avoiding Common Cloud Myths WHITE PAPER

TOP 10 CLOUD MYTHS DEBUNKED Navigating to the Cloud - Maximize Operational Efficiencies and Minimize by Avoiding Common Cloud Myths WHITE PAPER TOP 10 CLOUD MYTHS DEBUNKED Navigating to the Cloud - Maximize Operational Efficiencies and Minimize by Avoiding Common Cloud Myths WHITE PAPER Contents 1. EXECUTIVE SUMMARY 2. INTRODUCTION Top Market

More information

Is Cloud ERP Really Cheaper?

Is Cloud ERP Really Cheaper? Is Cloud ERP Really Cheaper? A Simple Guide to Understanding the Differences Between Cloud and On- Premise Distribution Software This guide attempts to outline all of the principal considerations that

More information

Claranet cloud market report 2012

Claranet cloud market report 2012 Claranet cloud market report 2012 Adoption trends in cloud computing For more information: claranet.co.uk - twitter.com/claranet To book an appointment or to discuss our cloud services: Call us: 0845 355

More information

v AN EXECUTIVE GUIDE TO SAAS & THE CLOUD

v AN EXECUTIVE GUIDE TO SAAS & THE CLOUD SaaS (or Software as a Service to give it s full title) has been around for a several years and it s the term used to describe the concept of running business software and data in the cloud. In this document

More information

CUSTOMER RELATIONSHIP MANAGEMENT FOR MANUFACTURING

CUSTOMER RELATIONSHIP MANAGEMENT FOR MANUFACTURING WWW.HSO.COM The rise of CRM and how it s transforming business interactions CUSTOMER RELATIONSHIP MANAGEMENT FOR MANUFACTURING Why customer loyalty pays dividends Delivering a personal experience Unsurprisingly,

More information

10 things you should look for. Choosing HR software

10 things you should look for. Choosing HR software 10 things you should look for Choosing HR software Introduction Selecting a new piece of HR software can be a daunting task. There s a lot to think about. At the end of the day, the chosen software won

More information

European CIO Cloud Survey

European CIO Cloud Survey European CIO Cloud Survey Addressing security, risk and transition April 2011 Executive Summary Chemicals & petroleum manufacturing 2% Media Services 3% Consumer products manufacturing 4% Other 14% Professional

More information

Contents. Introduction. What is the Cloud? How does it work? Types of Cloud Service. Cloud Service Providers. Summary

Contents. Introduction. What is the Cloud? How does it work? Types of Cloud Service. Cloud Service Providers. Summary Contents Introduction What is the Cloud? How does it work? Types of Cloud Service Cloud Service Providers Summary Introduction The CLOUD! It seems to be everywhere these days; you can t get away from it!

More information

Insights: Data Protection and the Cloud North America

Insights: Data Protection and the Cloud North America Insights: Data Protection and the Cloud North America Survey Report May 2012 Table of Contents Executive Summary Page 3 Key Findings Page 4 Investment in data protection & DR operations Page 4 Data and

More information

Managed Hosting And Private Hosted Cloud Both Are Viable Alternatives To Public And Virtual Private Cloud Models

Managed Hosting And Private Hosted Cloud Both Are Viable Alternatives To Public And Virtual Private Cloud Models A Forrester Consulting Thought Leadership Paper Commissioned By AT&T June 2014 Managed Hosting And Private Hosted Cloud Both Are Viable Alternatives To Public And Virtual Private Cloud Models Table Of

More information

Selling Windows Azure Projects IT INFRASTRUCTURE

Selling Windows Azure Projects IT INFRASTRUCTURE Selling Windows Azure Projects IT INFRASTRUCTURE A GUIDE FOR MICROSOFT SI PARTNERS Sponsored by Microsoft Corporation 1/ Why Should You Sell Infrastructure Projects that Use Windows Azure? 2/ Why Sell

More information

Buyers Guide to ERP Business Management Software

Buyers Guide to ERP Business Management Software Buyers Guide to ERP Business Management Software one 1. Introduction When you search for ERP or Enterprise Resource Planning on the web, the sheer amount of information that appears can be overwhelming

More information

Why you should opt for an external data centre: 10 no-brainers LCL WHITE PAPER. LCL, your partner in data center outsourcing 1

Why you should opt for an external data centre: 10 no-brainers LCL WHITE PAPER. LCL, your partner in data center outsourcing 1 Why you should opt for an external data centre: 10 no-brainers LCL WHITE PAPER LCL, your partner in data center outsourcing 1 A data centre, even a small one, is a huge investment for any organisation.

More information

The Cloud as a Platform

The Cloud as a Platform The Cloud as a Platform A Guide for Small and Midsize Business As the cloud evolves from basic online software tools to a full platform for business, it can provide ways for your business to do more, grow

More information

Aged Care ICT trends. Findings from a Logicalis survey of Australian Aged Care IT and business decision-makers

Aged Care ICT trends. Findings from a Logicalis survey of Australian Aged Care IT and business decision-makers Aged Care ICT trends Findings from a Logicalis survey of Australian Aged Care IT and business decision-makers Unlike the commercial business sector, the majority of Aged Care providers are in the late

More information

TOP FINDINGS. 48% of enterprises are now using a cloud-based productivity & email suite, up from 28% in 2014

TOP FINDINGS. 48% of enterprises are now using a cloud-based productivity & email suite, up from 28% in 2014 TOP FINDINGS 48% of enterprises are now using a cloud-based productivity & email suite, up from 28% in s underdog, Microsoft has surged ahead of Google, more than tripling its adoption from 7.7% in to

More information

Electronic Medical Records Competitive Pricing and Experience Analysis

Electronic Medical Records Competitive Pricing and Experience Analysis Electronic Medical Records Competitive Pricing and Experience Analysis A Representative Example for Kafka Clinic a 5- Physician Family Practice Josh Harrington Haas School of Business jwha4a@hotmail.com

More information

What the Future Holds for Cloud

What the Future Holds for Cloud What the Future Holds for Cloud -based ERP Cloud computing has seen adoption in various segments of the industry, mainly in the IT and IT-related services. Many online services offered by such companies

More information

Project Management Office: Seeing the Whole Picture

Project Management Office: Seeing the Whole Picture Cloud Solutions for IT Management WHITE PAPER Project Management Office: Seeing the Whole Picture Project Portfolio Management gives PMOs the tools and techniques to get lean in lean times. Executive Summary

More information

Platform-as-a-Service: Powering the development and deployment of new applications

Platform-as-a-Service: Powering the development and deployment of new applications Platform-as-a-Service: Powering the development and deployment of new applications August 2014 A Vanson Bourne survey Contents Aims of the research 3 Summary of key findings 4 PaaS defined 5 Current state

More information

True Stories of Customer Service ROI: The real-world benefits of Zendesk

True Stories of Customer Service ROI: The real-world benefits of Zendesk True Stories of Customer Service ROI: The real-world benefits of Zendesk Introduction Any manager whose business thrives when customers are happy immediately understands the value of excellent customer

More information

Grow Your Business with Confidence

Grow Your Business with Confidence Grow Your Business with Confidence Keep Your Business Going and Growing Whether you make widgets, sell services, or move merchandise, you depend on your people, and your people depend on the tools you

More information

The small business Cloud: escape the perfect storm

The small business Cloud: escape the perfect storm RESEARCH PAPER The small business Cloud: escape the perfect storm If the future is cloud, how does the relationship between small companies and their service suppliers need to change? May 2014 Sponsored

More information