Analyst & Fund Manager Meeting. Hong Kong

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1 Analyst & Fund Manager Meeting Hong Kong June 22, 2007

2 Lenovo Analyst & Fund Manager Meeting The Ritz-Carlton, Hong Kong Friday, June 22, :00 2:10 pm Registration 2:10 2:15 pm Introduction Gary Ng, VP Investor Relations 2:15-2:35 pm Ready for Take-off Yang Yuanqing, Chairman of the Board 2:35 2:55 pm Paths to Growth William Amelio, President & Chief Executive Officer 2:55 3:15 pm Lenovo Business Model Success Milko van Duijl, SVP, President EMEA 3:15 3:30 pm Break 3:30 3:50 pm Winning with the Best-engineered PCs Deepak Advani, SVP & Chief Marketing Officer 3:50 4:10 pm Lenovo Marketing Update Deepak Advani, SVP & Chief Marketing Officer 4:10 4:30 pm Lenovo Services Chris Askew, SVP Worldwide Services 4:30 5:30 pm Question & Answer 5:30 6:30 pm Cocktail & Product Review

3 Fact Sheet (June 2007) About Lenovo Lenovo Group Limited (HKSE: 992) (ADR: LNVGY) is dedicated to building the world s best-engineered personal computers. Lenovo s business model is built on innovation, operational efficiency and customer satisfaction as well as focus on investment in emerging markets. Formed by Lenovo Group s acquisition of the former IBM Personal Computing Division in 2005, the company develops, manufactures and markets reliable, high-quality, secure, and easy-to-use technology products and services worldwide. Lenovo has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; and Research Triangle Park, North Carolina, the United States; and primary operational hubs in Beijing, Paris, Research Triangle Park and Singapore. Lenovo is a worldwide partner of the International Olympic Committee. The company provided computing technology equipment for the 2006 Turin Olympic Winter Games and will provide the same support for the 2008 Beijing Olympic Summer Games. Corporate website: Company Information Approximately 25,100 employees worldwide Principal operational hubs in Beijing, Paris, Research Triangle Park and Singapore Research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; and Research Triangle Park, North Carolina PC manufacturing and assembly facilities in Shenzhen, Huiyang, Beijing and Shanghai in China and OEMs worldwide Over 2,500 sales representatives worldwide and an extensive global channel partner network After-sales service: A toll-free call center in Beijing and approximately 6,000 Lenovo technical support engineers; and through IBM s global services with 6 support centers in Georgia, USA; Sao Paulo, Brazil; Buenos Aires, Argentina; Greenock, Scotland; Singapore; and Brisbane, Australia; more than 1,500 product specialists Key Location Addresses Research Triangle Park 1009 Think Place, Morrisville, North Carolina 27560, USA Phone: THINK ( ) Beijing 6 Chuang Ye Road, Haidian District, Beijing, China. Post code: 1 Phone: Singapore 151 Lorong Chuan, #02-01, New Tech Park, Singapore Phone:

4 Stock Information Incorporated in Hong Kong in 1988 Listed on The Stock Exchange of Hong Kong since February 1994 (Stock Code: 992) Issued Level I American Depositary Receipts (ADRs) in March Each ADR represents 20 Lenovo common shares (Stock Code: LNVGY) Subdivided issued and un-issued common shares of nominal value at HK$0.1 each into four shares of HK$0.025 each in March 2000 Issued 2,730,000 unlisted Series A cumulative convertible preferred shares of nominal value of HK$9.175 each and 237,417,474 unlisted warrants in May 2005 Currently a constituent stock of the MSCI China Free Index (1) Ordinary shares outstanding as of May 31, 2007: approximately 8,906 million shares Seri es A cumulative convertible preferred shares outstanding as of May 31, 2007: 2.73 million shares Market capitalization as of May 31, 2007: HK$33.3 billion (approximately US$4.3 billion) Ownership structure as of May 31, 2007 (as if the preferred shares are fully converted): Public shareholders 39.6% Legend Holdings Limited 42.4% (2) IBM 7.9% Texas Pacific Group, General Atlantic LLC and Newbridge Capital LLC 10.1% (1) Including unlisted non-voting shares (2) The Chinese Academy of Sciences and the Employees Shareholding Society of Legend Holdings Limited hold 65% and 35% of Legend Holdings Limited, respectively. Financial Information (3) Year-on-Year For the year ended March 31 US$ Million US$ Million Change Operating Results Turnover 14,590 13, % Gross profit 2,037 1, % Gross profit margin (%) Operating expenses 1,850 1, % Expense-to-revenue r atio (%) (0.4 pts) Pre-tax income % Pre-tax income margin (%) pts Profit attrib utable to shareholders % EPS basic (US cents) % EPS diluted (US cents ) % Cash and Working C apital EBITDA % Cash and cash equivalents 1,064 1, % Total bank borrowings (48.3%) Net cash reserves % Cash conversion cycle (day) (27) (28) 1 Dividend Per Ordinary Share Interim dividend (HK cents) Proposed final dividend (HK cents) Proposed total dividend (HK cents) (3) Included 11 months of contribution from the acquired IBM s personal computer business

5 Statements about future results or events, including statements about Lenovo s anticipated financial and operating performance and goals, and all other statements that are not purely historical, are forward-looking statements based on Lenovo s current expectations. Actual results in the future may differ materially from those indicated by these forward-looking statements because of a wide variety of risks and uncertainties, including: general economic and business conditions, competition and pricing pressures in the technology industry, labor conditions, political instability, unexpected regulatory changes, trade protection measures, changes in tax and other laws, foreign currency exchange rates, the ability to predict and plan for future demand, dependence on certain single-source supplier relationships, and the effect of terrorism, natural disasters, and public health issues. In addition, any forward-looking statements represent our estimates only as of today and should not be relied upon as representing our estimates as of any subsequent date. While we may elect to update forward-looking statements at some point in the future, we specifically disclaim any obligation to do so, even if our estimates change.

6 Lenovo Analyst & Fund Manager Meeting Hong Kong June 22, 2007

7 Agenda 2:10 2:15 Introduction Gary Ng 2:15 2:35 Ready for Take-off Yang Yuanqing 2:35 2:55 Paths to Growth William Amelio 2:55 3:15 Lenovo Business Model Success Milko van Duijl 3:15 3:35 Lenovo Marketing Update Deepak Advani 3:35 3:50 Break 3:50 4:10 Winning with the Best-Engineered PCs Deepak Advani 4:10 4:30 Lenovo Services Chris Askew 4:30 5:30 Q&A 5:30 6:30 Cocktail & Product Review 2

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9 Ready for Take-off Yang Yuanqing Chairman of the Board

10 Business Progress: 2 Years After the IBM PCD Acquisition Global integration ahead of schedule Expanded leadership in China PC market Actions to improve operational efficiency Rolling out transaction model outside China Strengthened relationship business Lenovo Revenue by Geography For the fiscal year ended March 31 38% 28% 21% 13% $14.6B 36% 30% 21% 13% $13.3B 100% $2.9B USD Greater China Am ericas EMEA AP (ex GC) Lenovo EBITDAR* For the fiscal year ended March 31 Lenovo Net Profit For the fiscal year ended March $414M 2007 $161M 2006 $382M 2006 $22M 2005 $151M 2005 $144M USD USD * Earnings before interest, taxation, depreciation, amortization and restructuring charges Ready for Take-off 2

11 Gaining traction in the market Lenovo grew faster than the industry since Q1 FY2006/ % growth in shipments in last quarter, 6.2 pts higher than the market WW PC Market Growth and Lenovo Share Lenovo Market Share Growth % 10% 8% 6% 4% 2% 18.5% 8.6% 17.5% 12.6% 15.7% 12.2% 13.3% 9.6% 12.3% 10.1% 10.4% 9.5% 8.3% 8.0% 17.3% 11.1% 20% 15% 10% 5% 0% FY06Q1 FY06Q2 FY06Q3 FY06Q4 FY07Q1 FY07Q2 FY07Q3 FY07Q4 0% Lenovo market share IDC Lenovo YTY grow th * Market data from IDC May 2007 Total market YTY grow th Ready for Take-off 3

12 Stock Price Doubled HK$ 6.0 Our stock performance over the past 6 years + 119% Acquisition of IBM PCD /15/2001 6/15/2002 6/15/2003 6/15/2004 6/15/2005 6/15/2006 6/15/2007 Ready for Take-off 4

13 Key Success Factors Clear deal assessment Solid business model Well-designed integration Ready for Take-off 5

14 New PC Growth Engines: China, SMB/Consumer in Mature Markets, and Emerging Markets Expected Industry Growth (Million Units) Source of Growth 100% = 76M Units ~76M incremental units over 3 years CAGR = 10% Russia Mexico Brazil India 7% 4% 4% 7% ROW 9% 15% 23% China % MEA 8% Mature RM 14% Mature Consumer Mature SMB Source: Company and industry estimates Ready for Take-off 6

15 Business Growth Strategy China Olympic related opportunities Breakthrough in notebook market Small cities and towns non-pc business Mature Markets Maintain relationship business Develop forcefully transaction business Emerging Markets Quickly roll out China products and product operation model Replicate the end-to-end integrated business model Consumer Business Back-end of China + Front-end of large retail chain Ready for Take-off 7

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17 Paths to Growth William J. Amelio President & CEO

18 Worldwide PC Adoption Accelerating Number of PCs in Use Worldwide (In millions) 3000 Actual Forecast Total of the top 67 countries Source : The Economist Pocket World in Figures (2004, 2005, 2006, and 2007 editions) and Profile Books (2003, 2004, 2005, and 2006) Source: Forrester Research, Inc. Paths to Growth 2

19 Lenovo s Strategy Grow faster and more profitably than the industry by delivering the best-engineered PCs and unequaled ownership experience. 3 key elements: Protect and leverage our base Gain share in growth segments Develop winning team & culture 4 immediate execution priorities Roll out Transaction Model Improve Supply Chain Return Desktop BU to profitability Build our Brand Paths to Growth 3

20 Lenovo Leads Industry in China for 10 Consecutive Years China PC Client Market Share* 40% 35% 33.3% 35.3% Lenovo Dell HP 30% 26.7% 27.8% 27.6% 27.4% 25% 20% 15% 14.5% 10.8% 20.3% No.1 in AP 26.7% IBM PCD Acquisition 10% 5% No.1 in China 0% Source : IDC Tracker 1Q07 Paths to Growth *Lenovo Data doesn t include IBM PCD until

21 Lenovo Stabilizing Share in Large Enterprises Worldwide PC Client Market Share* WW Large Business Dell HP Lenovo 40% 35% 30% 25% 20% 15% 14.5% 14.9% 15.7% 12.6% 12.0% 12.2% 13.1% 15.8% 14.5% 13.8% 10% 5% HP/Compaq Acquisition IBM PCD Acquisition 0% Source : IDC Tracker 1Q07 Paths to Growth *Lenovo Data includes IBM PCD, HP includes Compaq 5

22 Immediate Priorities: Transaction Model Roll-out Strong performance in Q4 Volume +19% YTY Revenue +13% YTY Solid progress from pilot countries Volume and profitability growth Germany +50% France +17% UK +36% Italy +18% FY 2007/08 roll-out plans US, Japan, Eastern Europe, LatAm, MEA Paths to Growth 6

23 Transaction Business Increasing as % of Revenue FY2006/07 Lenovo Revenue Breakdown (By Business Model) Transaction Pilots Key Driver of Growth Int l 20.5% (19.5%) China 24.6% (22.3%) Transaction Annual % of Revenue: 45.1% - FY2006/07 (41.7% - FY2005/06) Relationship Annual % of Revenue: 54.9% - FY 2006/07 (58.3% - FY 2005/06) Int l 44.3% (48.7%) China 10.6% (9.5%) Paths to Growth 7

24 Worldwide Relationship Customers Korea PGA Tour Paths to Growth 8

25 Stronger Relationship Model Improvement in revenue, profitability 4 of 4 geographies profitable Identifying & capturing new opportunities New go-to-market model New SAP CRM Investment in processes/resources Sales force transition complete Improved pipeline Reduced costs Favorable customer response Paths to Growth 9

26 Immediate Priorities: Supply Chain Upgrade Overall cost and efficiency improvements Manufacturing efficiencies Lean re-engineering Complexity reduction Improved logistics Enhanced supplier relationships International serviceability greatly enhanced FY: up 44% 4Q: up 24% Reduced overall supply-chain cost Improved 11% percent year over year in Q4 Paths to Growth 10

27 Immediate Priorities: Desktop Competitiveness YTY W/W share gain For 7 consecutive quarters Q4 shipments up >10% YTY Q4 share gain driven by Emerging markets, and Developed markets: U.S. and Western Europe Return to profit Positive PTI in FY 06/07 Paths to Growth 11

28 Immediate Priorities: Brand Building Executing phased branding plan Phase I: Establish trust and continuity Phase II: Strengthen ThinkPad and introduce Lenovo Phase III: Accelerate Lenovo Brand Ongoing programs generating enhanced visibility NBA, Olympics, AT&T Williams Formula 1 Targeted local sponsorships India: cricket; Japan: baseball Improving metrics/brand awareness Best-Engineered ad campaign Paths to Growth 12

29 The World s Best-Engineered PCs Paths to Growth 13

30 Looking Forward: 2007/08 Objectives Drive top-line growth Strategic initiatives China, other emerging markets Transaction model SMB/VSB/consumer segments Expand product portfolio Services, software and peripherals Consumer Improve global operational efficiency Stronger foundation, now it s time to grow Paths to Growth 14

31 Reinvestment in growth Operational Excellence Funds Strategic Investments Operational Efficiency Actions Restructuring actions announced in March 2006 Savings US$200 million Reinvestment Initiatives for Future Growth IT infrastructure development Product development Restructuring actions announced in April 2007 US$100 million Brand building & marketing investments Management talent investments Paths to Growth 15

32 Home, SMB Segments: More than 60% of PC Sales 228M PC Unit Sales for Total Market FY2006/07 (2Q06-1Q07) CAGR : 7% Lenovo Share: 13% CAGR : 7% Lenovo Share: 14% LB 500+, 13% Public, 12% Home, 41% CAGR : 10% Lenovo Share: 4% CAGR : 10% Lenovo Share: 11% MM , 10% SB 1-99, 23% CAGR : 11% Lenovo Share: 7% Source : IDC WW PC Quarterly Tracker 1Q07 Paths to Growth 16

33 Consumer Strategy Innovative Products Trendy Design Advanced Features Excellent Quality Lean Business Model Leverage the China Back-End Infrastructure Well-designed logistics and supply chain network Target large retail chains for broad customer reach E2E integration to ensure fast market response Service Excellence Leverage Services as Key Market Differentiator Large opportunity for profitable revenue growth Delight customers with industry-best service delivery Paths to Growth 17

34 New Growth Opportunities: Expanded Product Offerings Lenovo Services Revenue, PTI growth Contract signings up 71% ThinkPad notebooks tied for #1 by TBR Software & Peripherals Revenue up 28% Every geography showing YTY growth Higher overall attach rate Next steps Optimize portfolio of offerings Expand routes to market Leverage alliance partnerships Paths to Growth 18

35 Next Steps for Growth Drive to operational excellence Global transaction model roll-out Further supply chain improvement New integrated desktop platform Accelerate brand building Sponsorship of 2008 Olympic Games Best-Engineered PC global ad campaign Launch worldwide consumer business Address other growth opportunities Paths to Growth 19

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37 Lenovo Business Model Success Milko van Duijl SVP & President, EMEA

38 Lenovo Addresses Buyer Characteristics through 2 Models... Principle Transaction Satisfy a group of customer s key and common requirements Relationship Satisfy the individual customer s specific requirements Model Characteristics Customer Benefit Product driven Push Model Speed Competitive price Advanced technology Fast delivery Customer driven Pull Model Stable Tailored configuration Committed stability Delivery to promise Lead Function Product marketing Direct customer relationship Lenovo Business Model Success 2

39 and a New Consumer Business Unit Objective How Consumer Capture share of consumer market opportunity Gain incremental share and increase revenue Create distinct business unit Dedicated I & E Optimize cost efficiencies Focus on Retail partners New consumer products Mid/High price cells Retail marketing demand generation Lenovo Business Model Success 3

40 Transaction 1 st Year outside of China Recipe for Success Organization Campaign Model Product Differentiation Inventory Mgt BP Management Americas Realigned organization Expanded channel network to 2,600 active partners for SMB 27% shipment growth EMEA Pilot in Germany resulted in 50% unit growth and 39% Rev growth Deployed also in UK, Italy and France EMEA shipments grew 20% AP (ex. China) 1,000 retail outlets Recruited 4,500 Tier 2 partners India grew 30% in shipments and doubled brand awareness to 70% China 70% Transaction Mix 16% YTY Growth Total share at 34.6% Lenovo Business Model Success 4

41 Accelerating Relationship Business Success Hired 495 new sellers Account ownership transfer 5.3% increase in attach rate 14.2M units MM opportunity +4 pts in WW acquisition rate Recipe for Success Transform sales coverage Focus on acquisition Increase attach rates Mid Market focus Lenovo Business Model Success 5

42 Address Multiple Opportunities for Growth Russia +13% MEA +17% China +16% Mexico +19% India +24% Brazil +21% Americas EMEA AP & China Lenovo Share Market Opp Lenovo Share Market Opp Lenovo Share Market Opp Home <1% 38.5M Units <1% 36.8M Units 12% 27.8M Units SMB 4% 28.8M Units 5% 33.6M Units 17% 21.6M Units Commercial 9% 25.9M Units 7% 16.5M Units 23% 19.8M Units Market Data for 2007, Growth % in CAGR , Source: IDC Lenovo Business Model Success 6

43 Capturing Growth: Enter, Expand and Strengthen... Lenovo Business Model Success 7

44 How Do We Achieve Our Goals Expand SMB Growth... Transaction Deploy the model in more countries Complete US roll-out Japan Eastern Europe MEA Latin America Unify global recruitment and activation of new Tier 2 partners Improve marketing effectiveness through accurate metrics Rationalize and improve transaction sales productivity Lenovo Business Model Success 8

45 Strengthen LE and Expand MM... Leverage new sales coverage Relationship Expand new growth opportunities Mid Market Services Invest in innovation Improve Global Supply Chain Reduce product complexity Manage parts availability Improve logistics Lenovo Business Model Success 9

46 Enter selective Consumer markets Deploy consumer in waves Initially in a few countries Test E2E process Consumer Competitive Consumer-featured products Leading to new consumer product ID in 2008 Premium brand Leverage Sponsorship appeal in the consumer market 2008 Olympics AT&T Williams Formula 1 NBA Lenovo Business Model Success 10

47 Expanded Business Models delivering Profitable Growth 3 distinctive business models matching different buying characteristics Transaction business model deployment proving successful Relationship business actions delivering profitable growth Consumer business expansion to gain incremental share Market opportunities in all segments to deliver revenue, profit & share Brand awareness driven by high profile sponsorship & advertising Lenovo Business Model Success 11

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49 Lenovo Marketing Update Deepak Advani SVP & Chief Marketing Officer

50 Lenovo Marketing Framework Awareness Consideration Preference Build the Brand 1. Products: Reviews, Word of Mouth, Web 2. Sponsorships: Olympics, F1, NBA 3. Advertising: Best Engineered PCs 4. PR: Corporate, Product Purchase Loyalty Generate Demand 1. Transaction Model & Consumer Channel, Search, Direct Marketing 2. Relationship Model Seller Enablement, Events Lenovo Marketing Update 2

51 Strong brands deliver higher market return with less volatility Annual return Portfolio volatility (beta) Value of $1,000 invested Best Brand Portfolio* 26.5% 0.85 $4,525 Market Benchmark 17.3% 1.07 $3,195 * All brands on the BusinessWeek Best Brand Ranking Brands Matter: An Empirical Investigation of Brand Building and the Creation of Shareholder Value (May 2003), Susan Fournier (Harvard Business School), Tom Madden & Frank Fehle (USC). Lenovo Marketing Update 3

52 Branding Strategy 1. Build Lenovo into a strong master brand 2. Strengthen the ThinkPad product sub-brand Lenovo Marketing Update 4

53 Three Phases of Brand Building Maintain continuity and trust Strengthen the ThinkPad brand and introduce Lenovo Accelerate Lenovo Brand Building Lenovo Marketing Update 5

54 Lenovo Brand Essence: Best Engineered PCs Best Keyboard Biometrics with a Security Chip ThinkPad Roll Cage Shock-Mounted Hard Drive Active Protection System Rescue and Recovery Spill Resistant Keyboard Lenovo Marketing Update 6

55 Corporate Advertising Campaign From the best engineers come the Best Engineered PCs Lenovo Marketing Update 7

56 Formula 1 Sponsorship Largest annual sporting event in the world Races in 17 countries 8 month season High technology, premium brand image AT&T Williams Team Lenovo technology throughout Strong branding on the car Comprehensive activation Trackside Signage #2 in Monaco race Airport Marketing Tour Hospitality PR Lenovo Marketing Update 8

57 Formula 1 Lenovo Marketing Update 9

58 Olympic Sponsorship Torch Relay Lenovo Champions Media Computer Service Center Internet Lounges Hospitality Global Advertising Campaign Internet lounge Internet lounge Internet lounge Internet lounge Lenovo Marketing Update 10

59 Corporate Social Investments Corporate Philanthropist of the Year Award New World New Thinking: Kiva Org Dikembe Mutombo Hospital Helping: A Personal Commitment Lenovo Marketing Update 11

60 Summary Lenovo branding strategy is clear and starting to work India: Awareness over 70% (+1 pts); image highest of any PC brand Awareness: US (+2 pts), Japan (+6 pts), UK (+4 pts), Germany (+2 pts) Image: US (+4 pts), Japan (+5 pts), UK (+12 pts), Germany (+6 pts) Strong pipeline of Best Engineered PCs Ranked #1 in Quality and Reliability (Ziff-Davis) Ranked #1 by Greenpeace Aggressive marketing tactics to break through the clutter Best Engineered Global Advertising Campaign Ongoing activation of F1, Olympics and NBA Lenovo Marketing Update 12

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62 Winning with the Best-Engineered PCs Deepak Advani SVP & Chief Marketing Officer

63 The Experts Agree 127 product awards so far in 2007 another Editors' Choice awarded to the Lenovo ThinkPad T61 Widescreen. Its main appeal is outstanding performance... PC Magazine Winning with the Best-Engineered PCs 2

64 How We Make The Best-Engineered PCs Lenovo s Innovation Triangle China R&D Beijing Yamato R&D Raleigh R&D RTP ATC Shenzhen 24 hour R&D Operations World-class talent more than 300 researchers/scientists and 1,400 engineers Winning with the Best-Engineered PCs 3

65 Investment in Quality State-of-the-Art Desktop Labs Acoustics Lab Emission Lab Drop and vibration Lab Durability Test Chamber Initial Quality Test Lab Winning with the Best-Engineered PCs 4

66 Lenovo s Core Innovations Design Reliability & Quality Ease of Use Security Total Cost of Ownership Winning with the Best-Engineered PCs 5

67 Lenovo Notebook Overview ThinkPad X/T/R Zhaoyang* Lenovo 3000 C/N/V/Y Xuri / Tianyi* LE/MM SMB & Consumer Relationship Transaction * China Product Winning with the Best-Engineered PCs 6

68 Extending Notebook Innovation and Leadership Lenovo s 2007 Offerings Display Roll Cage Coolest and Quietest system Best wireless performance Most Secure Notebooks Individualized Battery Control Extreme Performance Winning with the Best-Engineered PCs 7

69 Quietest System ThinkPad Silent Owl Blade Lowers Noise Level by 3dB Winning with the Best-Engineered PCs 8

70 ThinkPads that run cooler than ever 10% improvement in Thermal Performance FEB 06 OCT 06 MAY 07 Winning with the Best-Engineered PCs 9

71 Consumer Notebooks Easy Technology for Easy Life Trend-setting design Shuttle Center - multi-media utility Remote control support Dolby Home Theater support with great speakers VeriFace - Face recognition technology Winning with the Best-Engineered PCs 10

72 Lenovo Desktop Overview ThinkCentre M/A Kaitian/Qitian* Lenovo 3000J Yangtian* Lenovo 3000K/H/Q Tianjia/Fengxing/Jiayue* LE/MM SMB Consumer Relationship Transaction * China Product Winning with the Best-Engineered PCs 11

73 Leverage China Products to Improve Efficiency Integrated ThinkCentre/China products Platform simplification: Form Factors: Reduced by 30% Motherboards: Reduced by 66% Improved cost structure by up to 30% Introduced desktops for small/medium business Best Designed Small Form Factors Winning with the Best-Engineered PCs 12

74 Consumer Desktops Lenovo 3000Q Powerful Multimedia PC Elegant design Jog dial: Better experience Lenovo 3000K High-performance PC Lenovo 3000H Easy-to-use, entry-level PC Power Dial Auto Turbo Cool Winning with the Best-Engineered PCs 13

75 Peripherals Portfolio Enhancements Worldwide New, Cool & Innovative Leverage China Portfolio (Improve Cost Competitiveness) 90W Slim AC/DC Combo Adapter 44% smaller & 50% lighter China New NBA options 1GB & 2GB Memory Keys 59% cost improvement 80&120GB Portable HDD s 28% cost improvement Printers Competitive inkjet printers Laser printer of choice for 2008 Olympics Winning with the Best-Engineered PCs 14

76 ThinkVantage Technologies Reduce Total Cost of Ownership Image Creation ImageUltra Builder Client Migration Hassle Free Connection Access Connections Secure Client Data Client Security Solution Protect Data Media Active Protection System End-user Self-help Portal ThinkVantage Productivity Center Update Management ThinkVantage System Update Hard Drive Data Destruction Secure Data Disposal System Migration Assistant Backup and Recovery Rescue and Recovery Management LANDesk Partnership Robust software suite developed by Lenovo engineers Winning with the Best-Engineered PCs 15

77 Best-Engineered PCs Drive Growth, Competitive Advantage Notebooks Accelerate innovation, extend leadership Expand portfolio to address SMB, consumer segments worldwide Desktops Reduce complexity and strengthen cost-competitiveness Extend design innovation from China to worldwide portfolio Software and Peripherals Increase attach rates, expand routes to market, leverage alliances Address new market opportunities Winning with the Best-Engineered PCs 16

78

79 Lenovo Services Chris Askew Senior Vice President, Lenovo Services

80 Summary Lenovo Services is in the nascent stage of its development Transition from administration to cost management to broad based business Tightly focused go-to-market portfolio Tremendous opportunity for profitable revenue growth Today, Services for Lenovo represents less than 1% of total revenue Competitors are far more advanced in this area Driving core attach rate and controlled portfolio expansion Delight customers through our industry-best Service Delivery Goal: Unequalled Customer Service Experience Cost Scaling through innovative service delivery models Lenovo Services 2

81 Unequalled Customer Experience External Market Validation Ranked #1 for Notebook Customer Satisfaction Editor s Choice, Warranty Service Support #1 Ranking for Tech Support for Laptop Computers Lenovo Services 3

82 Create a Profitable and Growing Services Business 20% Most Recent Quarter Huge opportunity to grow Services 16% 15% 11% 10% 5% Opportunity 0% Services Revenue as % of Total Revenue HP 16% Dell 11% Lenovo 1% Accelerated Growth for FY2007/08 Bookings (Sales) Revenue Financial (GAAP) Revenue Multiples to expected market growth Multiples to overall Lenovo Growth Delivering healthy GP margins Lenovo Services 4

83 Tightly Focused Go-To-Market Portfolio Lenovo branded services sold direct or through the channel Provide Rock-Solid and Worry Free Customer Experience Designed around our best-engineered PCs Leverage our innovative heritage Addresses and strongly augments Lenovo s key initiatives Lenovo Services 5

84 Rock-Solid LE/MM Customer Experience Services Portfolio Strategy Designed around the Ultimate Business Tool Managed Services Managed Deployment Protection Services Warranty Upgrades and Extensions Standard Award Winning Support Lenovo Services 6

85 Worry Free SB/Consumer Experience Services Portfolio Strategy Designed around the Smart Choice Executive Class Services Lenovo Experts Live Tech Support Accidental Damage & Theft Recovery Services Warranty Upgrades and Extensions Standard Award Winning Support 3000 Desktops 3000 Notebooks Lenovo Services 7

86 Lenovo Service Delivery Model Evolution On Course Transitioning from Administration to Ownership /1/2005 Lenovo Hardware Lenovo Services Customers 4/30/2005 Lenovo Hardware Customers Service Delivery Suppliers Lenovo Partner Network IBM IBM Hardware IBM Services Customers IBM Services Lenovo Services 8

87 Lenovo Experts Live Advanced Technical Services New Solving Today s Pain Points Internet Junk Spyware Internet Junk Portfolio of consultative services Outside scope of limited warranty Set-up, use, protect, and maintain How, when, where you want it Integrated support platform Lenovo PC expertise combined with Industry-leading technology partners, including IBM High quality, technology-based, support experience Lenovo Innovation Fast, reliable problem resolution through Remote Scan system check Remote Tech desktop sharing ThinkVantage Technologies Protecting Information Assets Staying Connected While on the move Sluggish System Performance Losing Kid s 1 st Birthday Pictures Managing Data Viruses Lenovo Services 9

88 ThinkPad Reserve Edition Executive Class Services New Re-defining Premium Level Service Highly personalized Welcome Engagement Customized set-up, configuration, and data migration Proactive and convenient tune-ups to keep your PC operating at peak performance Executive Support Staff at your service Highly skilled named agents who know you and work together for you Empowered and accountable to completely resolve all issues Directly manage and own all support activities - no matter what it is or where it occurs Convenience & Speed Anytime, Anywhere, 24x7x365 Blue button instant access to text chat or phone (answers within 4 rings) Service at your convenience, when and where you want Lenovo Services 10

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