To enable team members to develop both their operational and management skills

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1 Hilton University

2 HU Main Objectives: To enable team members to develop both their operational and management skills To broaden their knowledge by moving to other departments to study other areas of hotel business

3 Learning schemes The Elevator - the fast tracking program The assessment Centers - an open door for individualized performance management and career advancement The Senior Executive Education the Commercial Behavior Program by the International Institute for Management Development elearning: Global English Program, Management Development, Information Technology, Food and Beverage

4 What is elearning?

5 elearning: A key Strategy for Maximizing Human Capital in the Knowledge Economy

6 .elearning is an all-inclusive title for forms of content delivered electronically a paradigm shift in the way education including training is viewed and delivered; a change to the way the Team learns a competitive weapon a retention tool

7 elearning provides high speed access to knowledge and information a cohesive virtual training environment up-date skills and competencies in a timely, consistent and accurate manner the ability to assess, test, and track the results of thousands of learners

8 elearning advantages Unlimited Anytime- anywhere Content: Simple text, audio, animation, video, simulation, printed and online resources, online communities, collaboration Collaboration: reusable and limitless Personal: pace and path determined by user Recognition of learner types and styles: teaches across and through them

9 elearning benefits Training is no longer distinct from work or an additional burden Information is always up to date Substantial travel and time cost savings Instruction has more meaning for the learner Learners have more responsibility for their personal success Information retention rates increase

10 An additional Incentive: Return of investment and cost Corporations can save between 50% and 70% and increase productivity when they replace traditional classroom training with elearning including travel time and time away from the office or the operations

11 Utilization Ratios The Americas Miami Area Office Regions Hotels

12 What about us?... When was the last time you invest time on your own professional development? Are you enrolled in HU elearning? How many times you have surfed the HU web site? When was the last time you encourage a colleague or a team member to log on into a particular course or topic? How many courses from HU elearning did you include in your business objectives for 2004 to strengthen your knowledge, skills and talents?

13 Invest on yourself. Enroll NOW!!!!

14 Take the lead. Share your experience. Set the pace! Add Hilton University elearning as a topic in your AGENDA all the time. It is a BUSINESS priority. Encourage, recognize and reward the TEAM MEMBERS for their achievements: courses completed and certificates of levels completion, and increase of productivity among others Include elearning in the PDR interviews and establish goals and objectives based on the user s s needs and ROAD( number of courses, faculties and subjects) Ask the GMs about their group of users performance Meet the HU elearners in your function or area of responsibility as often as possible Share the success stories in your area of responsibility with the team members Be a HU elearning spoke person everywhere!

15 New Initiatives in the Miami Area Office After Hours study group- have lots of fun and study with the team once a month. Course of the month- a course will be chosen to be completed based on our unique needs as an Area Team Our achievements as a Team will be included in the Lead Table sent to the operations every month An incentive ( surprise, surprise!) will be awarded in December 2004 to the function ( engineering, accounting, taxes, human resources, information, business development, sales and marketing, Caribbean etc.with the best utilization ratio per user A follow up session to be programmed for July 2004 to measure progress

16 Open Forum Suggestion?

17 Thank you for support! Have a wonderful day!

18

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