5 Star Life Insurance (AFBA)

Transcription

1 Peek Performance, Inc East North Street Greenville SC Office Fax 5 Star Life Insurance (AFBA) Name: Immediate Upline: States Licensed to sell in: Please attach all licenses, current E/O certificate, voided check, release letter and/or release letter of explanation (for bankruptcy, vector, SLED explanation etc.) and fax back to

2 5Star Life Insurance Company Agent Contracting Packet Five Star Contract includes: o Agent Data Sheet 2 pages o Ethical Selling Guide o Background Authorization o W-9 o Anti-Money Laundering Certification o Producer Contract License Appointment Fee Authorization State life license(s) E&O dec page Voided check copy for Direct Dep Compensation Addendum (if applicable, both SPC and LT)

3 Getting Started Checklist 1. Watch Opportunity video on 2. Complete contracting paperwork and submit to: Kimberly Caldwell or fax: Star Life Insurance Company Agent Contracting Packet includes: Five Star Contract includes: o Agent Data Sheet 2 pages o Ethical Selling Guide o Background Authorization o W-9 o Anti-Money Laundering Certification o Producer Contract License Appointment Fee Authorization State life license(s) E&O declaration page Voided check copy for Direct Deposit Compensation Addendum Independent Contractor agreement 3. Interview with Jeffrey Magg Call him at , after submitting paperwork. 4. Receive 5Star Writing numbers (via from Kimberly Caldwell) 5. Send $500 payment (for online training access) to Consolidated Assurance, via mail or PayPal. Kimberly Caldwell 915 Wentworth Drive Spartanburg, SC OR

4 * * Under the "BUY" tab at the top, you'll see "Make a Payment" in the drop down menu. * On the next screen, enter in your address as "FROM". * In the "TO" address, type: [email protected] and the amount. * There is a 2.9% fee to accept cc payments. Type in: $515 for amount. 6. Register on at the First Responders link, and create a login and password. 7. Request access to online training from [email protected]. Once access is granted, please login and complete immediately! 8. Launch Small Market marketing and schedule three way calls in your territory with Nathan Wells: You must have gone through the online training and all aspects of the sale for at least a month before we pay for you to come to training. 9. Live two day in person training in Greenville, SC, dates TBD end of January/beginning of February.

5 5STAR LIFE INSURANCE COMPANY NEW AGENT CONTRACTING CHECKLIST PRODUCER OR PRINCIPAL NAME AGENCY NAME (ONLY IF PRODUCER IS THE LICENSED PRINCIPAL OF AN AGENCY) Agency Initials IMO MUST VERIFY ALL DOCUMENTS ARE COMPLETED AND SIGNED BEFORE SUBMITTING TO AFBA/5STAR HOME OFFICE. INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED. IMO Initials HIERARCHY FORM AGENT AND/OR AGENCY DATA SHEET AGENT AND/OR AGENCY STATE LICENSES APPOINTMENT FEE DEDUCTION AUTHORIZATION DIRECT DEPOSIT AUTHORIZATION FORM ANTI-MONEY LAUNDERING TRAINING CERTIFICATION (SIGNATURE PAGE) ETHICAL STANDARDS GUIDE (SIGNATURE PAGE) AUTHORIZATION FOR CONSUMER REPORTS W-9 FORM PRODUCER'S CONTRACT & SCHEDULE OF COMMISSIONS COMPENSATION ADDENDUM OR LICENSE ONLY AGREEMENT Also attach if applicable: E&O Declaration page Voided check copy for Direct Deposit of Commissions AML certificate Appointment Fee(s) check (if deduction authorization not signed) Agency Reviewer Date Submitted IMO Reviewer Date Submitted

6 5Star Life Insurance Company Agent & Agency Contracting Packet (Includes) Agent & Agency Data Sheet Anti-Money Laundering Training Certification Ethical Selling Guide/Guide for Doing Business with 5Star Life FCRA/Background Authorization EFT Form Request for Direct Deposit of Commissions W-9 IRS Request for Taxpayer Identification Number and Certification Producer Contract License Appointment Fee Deduction Authorization Please also attach State Individual and Agency Life License(s) E&O dec page (if available) AML certificate (if available) Voided check copy for Direct Deposit of Commissions (if applicable) Appointment Fee(s) check payable to 5Star Life Insurance Co. (if deduction authorization not signed)

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11 Form W-9 (Rev. January 2011) Department of the Treasury Internal Revenue Service Name (as shown on your income tax return) Request for Taxpayer Identification Number and Certification Give Form to the requester. Do not send to the IRS. Print or type See Specific Instructions on page 2. Business name/disregarded entity name, if different from above Check appropriate box for federal tax classification (required): Individual/sole proprietor C Corporation S Corporation Partnership Trust/estate Exempt payee Limited liability company. Enter the tax classification (C=C corporation, S=S corporation, P=partnership) Other (see instructions) Address (number, street, and apt. or suite no.) Requester s name and address (optional) City, state, and ZIP code List account number(s) here (optional) Part I Taxpayer Identification Number (TIN) Enter your TIN in the appropriate box. The TIN provided must match the name given on the Name line to avoid backup withholding. For individuals, this is your social security number (SSN). However, for a resident alien, sole proprietor, or disregarded entity, see the Part I instructions on page 3. For other entities, it is your employer identification number (EIN). If you do not have a number, see How to get a TIN on page 3. Note. If the account is in more than one name, see the chart on page 4 for guidelines on whose number to enter. Social security number Employer identification number Part II Certification Under penalties of perjury, I certify that: 1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me), and 2. I am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding, and 3. I am a U.S. citizen or other U.S. person (defined below). Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid, acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (IRA), and generally, payments other than interest and dividends, you are not required to sign the certification, but you must provide your correct TIN. See the instructions on page 4. Sign Here Signature of U.S. person General Instructions Section references are to the Internal Revenue Code unless otherwise noted. Purpose of Form A person who is required to file an information return with the IRS must obtain your correct taxpayer identification number (TIN) to report, for example, income paid to you, real estate transactions, mortgage interest you paid, acquisition or abandonment of secured property, cancellation of debt, or contributions you made to an IRA. Use Form W-9 only if you are a U.S. person (including a resident alien), to provide your correct TIN to the person requesting it (the requester) and, when applicable, to: 1. Certify that the TIN you are giving is correct (or you are waiting for a number to be issued), 2. Certify that you are not subject to backup withholding, or 3. Claim exemption from backup withholding if you are a U.S. exempt payee. If applicable, you are also certifying that as a U.S. person, your allocable share of any partnership income from a U.S. trade or business is not subject to the withholding tax on foreign partners share of effectively connected income. Date Note. If a requester gives you a form other than Form W-9 to request your TIN, you must use the requester s form if it is substantially similar to this Form W-9. Definition of a U.S. person. For federal tax purposes, you are considered a U.S. person if you are: An individual who is a U.S. citizen or U.S. resident alien, A partnership, corporation, company, or association created or organized in the United States or under the laws of the United States, An estate (other than a foreign estate), or A domestic trust (as defined in Regulations section ). Special rules for partnerships. Partnerships that conduct a trade or business in the United States are generally required to pay a withholding tax on any foreign partners share of income from such business. Further, in certain cases where a Form W-9 has not been received, a partnership is required to presume that a partner is a foreign person, and pay the withholding tax. Therefore, if you are a U.S. person that is a partner in a partnership conducting a trade or business in the United States, provide Form W-9 to the partnership to establish your U.S. status and avoid withholding on your share of partnership income. Cat. No X Form W-9 (Rev )

12 PRODUCER CONTRACT AND SCHEDULE OF COMMISSION This contract is effective, is by and between 5 STAR LIFE INSURANCE COMPANY, Alexandria, VA, and, General Agent. In this contract the General Agent will be referred to as "you" or "your" and 5 Star Life Insurance Company will be referred to as "Company," "us," "we," or "our." It is agreed by the parties as follows: 1. PRIOR CONTRACT. The execution of this contract terminates and renders void all prior agency contracts for life insurance made between you and us, except that it shall not be construed to affect or impair (a) any claim by you against us for compensation provided for in such contracts on business heretofore written and (b) any debts, claims, or liens of any kind, whether for money or otherwise, by us against you under any such contract. 2. INDEPENDENT CONTRACTOR. You are an independent contractor and nothing in this contract shall be construed to create the relationship of principal and agent or master and servant or employer and employee. 3. APPOINTMENT. We appoint you personally and through your agents to procure applications for life insurance contracts as are issued by us subject to our our Rules and Regulations. You and your agents agree to abide by our Rules and Regulations now or hereinafter in force, which Rules and Regulations shall constitute a part of this contract. 4. AGENTS. Your agents include: (a) agents and brokers assigned to you by us and (b) agents and brokers appointed by you and subject to the terms of this contract, provided you maintain a valid license and appointment as our agent in each state in which you appoint any such agents. Each agent whom you appoint must execute a written contract directly with us, and such contract shall be effective only when also executed by us. You have no authority to modify or amend any part of such contract. Although we may be required to appoint a person on our behalf in a particular state, such appointment shall not affect the fact that he/she is actually your agent. We reserve the following rights at our discretion without liability to you: (a) to refuse to contract with any proposed agent and (b) to terminate the contract of any of your agents with or without cause. 5. AUTHORITY. Your right, power, or authority on our behalf shall exist only as expressly stated in this contract. No right, power, or authority shall be implied either from the grant or denial of powers specifically mentioned herein or the failure to mention any right or power herein. You agree that you and your agents are without authority to do or perform and expressly agree not to do or perform the following acts on our behalf: (a) incur any indebtedness or liability; (b) make, alter, or discharge contracts; (c) waive forfeitures; (d) quote rates other than as quoted by us; (e) extend the time for payment of any premium; (f) waive payment in cash; (g) guarantee dividends; (h) deliver any policy more than thirty (30) days after issuance by us; or (i) deliver any policy unless the applicant is in the health described in the application and in good health. Further, you agree that you and your agents shall not: (j) violate the insurance laws of any state in which you may be soliciting applications for insurance; (k) withhold any of our, the policyholder's, prospective policyholder's, or applicant's monies or property; (l) rebate or offer to rebate all or any part of a premium on our insurance policies; (m) induce or attempt to induce any of our policyholders to discontinue payment of premiums or to relinquish any insurance policy; (n) induce or attempt to induce any of our agents or brokers to leave our service; (o) perpetrate any fraud against us, our policyholders, prospective policyholders, or applicants; or (p) violate our Rules and Regulations which are incorporated herein. In the event unauthorized act (j), (k), (l), (m), (n), (o), or (p) shall occur, whether before or after termination of this contract, our obligation to pay commissions and any other compensation under this contract and any other contract with you shall cease and terminate immediately, it being agreed that our actual damages resulting from such violations will be difficult to calculate or measure. 6. MONIES. All monies collected, received, or which otherwise come into the control of you or your agents, which belong to us, our policyholders, prospective policyholders, or applicants shall be securely held, and shall not be used for any personal or other purposes whatsoever, but shall be immediately paid over to us. You guarantee the payment to us of all monies intended for or owing to us, our policyholders, prospective policyholders, or applicants that are collected, received, or otherwise come into the control of you or your agents. 8. COMMISSIONS. You shall be paid commissions on premiums paid to and received by us, as set out in the Schedule of Commission accompanying and forming a part of this contract. The Company may, at any time, terminate or amend any Schedule of Commission, or issue a new Schedule of Commission. Any new or amended Schedule of Commission will be subject to the terms and conditions of this contract, and will apply only to policies for which applications are written on or after the effective date of said new or amended Schedule of Commission. The Company will make available to you any new or amended Schedule of Commission by posting it on your agent website. Your commissions shall be reduced by the amount of any commissions to which your agents are entitled whether we pay such commissions to the agents or to third COMMSCHED 0210

13 parties. Commissions shall be payable hereunder only in accordance with our Rules and Regulations and shall not be allowed on premiums waived or commuted by reason of death, disability, or exercise of policy options. Commissions that become payable shall be paid to you, your executors, administrators, or assigns; however, neither this contract nor any benefits to accrue hereunder shall be assigned nor transferred, either in whole or in part, without our written consent. 5Star reserves the right to withhold commissions payable, at its sole discretion, in certain circumstances. Such circumstances could include, but are not limited to, situations in which the possibility for a large amount of chargebacks or lapses exists, and a possible shortfall of commissions earned to pay for such chargebacks. 9. DISPUTED COMMISSIONS. In all cases where your claim to commissions is disputed for any reason, we shall have the right to decide and settle the dispute, and our decision shall be binding and conclusive. 10. FIRST YEAR AND RENEWAL COMMISSIONS. First year and renewal commissions are subject to the following modifications: (a) commissions for conversion of term policies or changes from one form of insurance to another (whether issued originally by this or a prior or predecessor company), or (b) commissions for the rewriting or replacement of policies (whether issued originally by this or a prior or predecessor company), are not covered by this contract but may be quoted upon request to us and may be changed from time to time or eliminated by us in our sole discretion; and (c) if a policy is reinsured, we may modify the rate of first year and renewal commissions and the period for which renewals will be paid. 11. TERMINATION. Either party may terminate this contract by giving the other party fifteen (15) days' written notice to such party's last known address. This contract shall terminate immediately in the event of (a) your death, (b) your breach of any provision of this contract, or (c) our withdrawal from the territories where you are licensed. Such termination shall not impair your right to receive commissions on policies previously procured except as provided in this contract. After termination of this contract, all debts hereunder are due and payable immediately without further notice or demand. In addition, if we terminate this contract because of your breach of any provision of this contract, such termination will be a termination for cause. 12. COMMISSIONS AFTER TERMINATION. After termination of this contract you shall not be entitled to receive commissions hereunder unless all debts are fully repaid by you to us within thirty (30) days from the date such debts are due. Commissions payable hereunder after the termination of this contract shall be payable only so long as such commissions exceed $300. If such commissions are less than $300 during any calendar year, no further commissions will be paid to you after the end of the calendar year. 13. RESERVATIONS. We reserve the following rights at our discretion without liability to you: (a) to change commissions on any policy form or rider upon furnishing notice to you, but such change shall not affect applications received by us prior to such notice, (b) to withdraw any policy forms, (c) to change our premium rates, (d) to reject applications for insurance without specifying cause, and (e) to adopt rules and practices from time to time relating to any matter not otherwise covered in this contract. 14. ADVERTISING. You and your agents shall not issue or authorize any advertisement, circular, news release, or other communication using our name or our product names (whether written, oral, audio, or visual) without prior written approval by us. 15. LEGAL ACTION AND INDEMNITY. You agree to defend, indemnify, and hold harmless 5 STAR LIFE, its directors, employees, officers, shareholders, parents, subsidiaries, affiliated companies, predecessors, successors, assigns, agents, servants, and all others associated with its interests (collectively referred to in this paragraph as COMPANY ), for any claim, lawsuit, regulatory, administrative, or legal action or proceeding brought against COMPANY arising from or relating to your activity or status as an agent for 5 STAR LIFE. You agree that your defense obligation under this paragraph includes your agreement to pay for all expenses of any regulatory, administrative, or legal action, or any combination thereof, initiated by or against us and arising from or relating to your status as an agent for 5 STAR LIFE. YOU AGREE THAT YOUR DUTY TO DEFEND AND INDEMNIFY COMPANY IS WITHOUT LIMIT AND WITHOUT REGARD TO THE CAUSE OR CAUSES THEREOF, INCLUDING, IN WHOLE OR IN PART, PREEXISTING CONDITIONS, STRICT LIABILITY, REGULATORY LIABILITY, STATUTORY LIABILITY, BREACH OF WARRANTY (EXPRESS OR IMPLIED), ANY THEORY OF TORT, ANY THEORY OF BREACH OF CONTRACT, ANY THEORY OF DECEPTIVE TRADE PRACTICES, ANY AGENCY THEORY, OR ANY THEORY OF NEGLIGENCE OF ANY PARTY, INCLUDING THE NEGLIGENCE OF COMPANY AND/OR YOUR NEGLIGENCE, WHETHER SUCH NEGLIGENCE BE SOLE, JOINT OR COMMSCHED 0210

14 CONCURRENT, ACTIVE OR PASSIVE, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR MALICE RELATING TO YOUR ACTIVITY OR STATUS AS AN AGENT FOR 5 STAR LIFE. You further agree that all expenses of COMPANY S defense will be borne by you, but that COMPANY will have the right to choose its own counsel and direct its own defense at your expense. You agree not to institute any regulatory, administrative, or legal proceeding on our behalf without our written approval. You further agree that this defense and indemnity agreement complies with Virginia law, and that you will never contend that this agreement does not satisfy Virginia law concerning indemnity agreements. You further agree that this defense and indemnity agreement shall be construed under the laws of the state of Virginia. Notwithstanding anything to the contrary in this paragraph, COMPANY shall not demand from you any amount that may be recovered against COMPANY in any action, and any attorney s fees and other expenses that may have been paid by COMPANY therein, in any case where COMPANY determines you were not at fault and should not be held responsible. 16. ADVANCEMENTS, COMMISSION FORFEITURE, AND DEBTS. Any sums that may be advanced to you or your agents by reason of our practice to advance against future commission earnings or for any other reason shall be and become a debt from you to us, due and payable on demand. You shall also be liable for any claims we may have against you or your agents, or both, and such claims shall be considered a debt payable on demand. All debts shall bear interest at the highest rate permitted by law. We shall have a first lien on all compensation payable hereunder or any supplement or amendment hereto for any debt due us from you, and we may at any time deduct from any monies due you under this contract, or from any other source, any debts due from you to us. We have the right to demand that any debts be paid by you at any time. In the event we shall, either during the continuance of this agreement or after its termination, refund premiums under any policy for any reason, you shall forfeit all right to compensation on said policy and immediately repay us on demand the amount of commissions received on the premiums so refunded. You agree to pay any collection fees that we may incur in collecting all debts due from you to us, including reasonable attorney s fees and court costs. 17. NON-WAIVER. Forbearance or negligence by us to insist upon compliance by you with the terms and provisions in this contract shall not be construed as or constitute a waiver thereof. 18. CONSTRUCTION, MODIFICATION, AND VENUE. This contract shall be governed by and construed in accordance with the laws of the state of Virginia. All parties agree that any possible ambiguity found in the terms, provisions, and/or construction of this contract shall not be construed against the drafter of this contract. All agreements between the parties are contained in this contract, and no modification of this contract shall be binding on either party unless made in writing in accordance with our policy. Any suit arising out of this contract shall be instituted in Fairfax County, Virginia and tried under Virginia law. Unless otherwise provided, all matters to be performed under this contract shall be performable at our offices in Alexandria, Virginia. Any amount due to either party under this contract shall be payable at our offices in Alexandria, Virginia. 19. SEVERABILITY AND SURVIVAL. In the event that any court of competent jurisdiction shall hold any provision or clause of this contract to be invalid, illegal, or unenforceable in any respect, the validity, legality, and enforceability of the remaining provisions contained herein shall not in any way be affected or impaired thereby. EXECUTED as of the date first written above. Acknowledged, Accepted, and Agreed to: 5 STAR LIFE INSURANCE COMPANY General Agent Signature: Date: 5 Star Life Insurance Company Signature: Date: Regional Director Signature: Date: COMMSCHED I R 0210

15 EFT Form 5 Star Life Insurance Company is pleased to offer you the convenience of electronic funds transfers (EFT) for your commission payments. Commissions payable to you can be automatically deposited to your bank or savings account. Your commissions will begin to be automatically transferred to the designated bank/savings account after a prenote testing period. Be sure to attach a copy of a voided check from your checking account (or a deposit slip from your savings account) after you have completed this form. If you are unable to attach, you may fax to I hereby authorize 5 Star Life Insurance Company to electronically deposit into my checking/savings account all commission payments that are payable to me. I authorize 5 Star Life Insurance Company to electronically deduct from my checking/savings account, as a correcting adjustment, any deposits it may electronically transmit to my checking/savings account in error. This authority remains in force until 5 Star Life Insurance Company receives written notice from me terminating this service or notice from me changing the account information for this service. I agree to provide written notice to 5 Star Life Insurance Company of any bank/savings account information changes prior to their effective date so that 5 Star Life Insurance Company can act on them before the next commission payment is due me. I understand that 5 Star Life Insurance Company is not responsible for any payments made prior to its receipt of written change notice. Please complete the following: Agent Name: 5 Star Life Insurance Company Agent Number: I am requesting: EFT for the first time Change in my existing EFT instructions. I have a(n): Checking Account Savings Account Investment Account Name(s) on my Bank/Savings Account: Account Number: Routing Number (9 digits max): Financial Institution Name: Financial Institution Address: City: State: Zip Code: Financial Institution Phone Number: Agent Signature: Date:

16 Anti-Money Laundering Training For Agents I. INTRODUCTION/COMPANY RESPONSIBILITIES The United States imposes anti-money laundering restrictions to protect the integrity of the U.S. financial sector and to prevent criminals and terrorists from abusing the U.S. financial system for their illicit activities. Insurance companies are required by federal law to develop and implement a written anti-money laundering program applicable to its covered products that is reasonably designed to prevent the insurance company from being used to facilitate money laundering or the financing of terrorist activities. The law also sets out minimum requirements for such a program; the program must (1) incorporate policies, procedures, and internal controls based upon the insurance company s assessment of the money laundering and terrorist financing risks associated with its covered products, which includes, among other things, integrating the company s insurance agents and insurance brokers into its antimony laundering program, and obtaining all relevant customer-related information necessary for an effective anti-money laundering program ; (2) designate a compliance officer who will be responsible for the program; (3) provide for ongoing training of appropriate persons concerning their responsibilities under the program ; and (4) provide for independent testing to monitor and maintain an adequate program, including testing to determine compliance of the company s insurance agents and insurance brokers with their obligations under the program. Federal law also requires that insurance companies file a report of any suspicious transaction that meets certain designated criteria and that the company establish and implement policies and procedures reasonably designed to obtain customer-related information necessary to detect suspicious activity from all relevant sources, including from its insurance agents and insurance brokers. Insurance companies must report such suspicious transactions by completing a Suspicious Activity Report by Insurance Companies (SAR-IC). These laws are not applicable to all insurance products; the U.S. Treasury Department has identified categories of covered products that presented sufficient money laundering risk to justify regulation, namely cash value products such as Universal Life and Whole Life. 5 Star Life Insurance Company is committed to maintaining company-wide awareness of the importance of these laws and regulations and has developed an Anti-Money Laundering Compliance Plan, setting forth 5 Star Life Insurance Company s internal rules and procedures designed to ensure full compliance with applicable U.S. anti-money laundering laws and regulations. II. MONEY LAUNDERING AND TERRORIST FINANCING DEFINED According to the U.S. Treasury Department s Financial Crimes Enforcement Network (FinCEN), money laundering involves disguising financial assets so they can be used without detection of the illegal activity that produced them. Through money laundering, the criminal transforms the monetary proceeds derived from criminal activity into funds with an apparently legal source. In short, illegally obtained funds are filtered through a series of transactions that cause the money to appear legitimate in other words, it is the process by which dirty money is cleaned or laundered.

17 There are three steps to money laundering: 1. Placement Illegally-derived funds are placed into the stream of commerce. 2. Layering A transaction occurs to disguise the true source of the funds. 3. Integration The money is repatriated into the economy in its disguised form. Terrorist financing involves using money that can be obtained lawfully or unlawfully to fund illegal activities. Because terrorists can engage in money laundering to fund their illicit activities, U.S. antimony laundering laws and regulations also are designed to disrupt and prevent terrorism-related money laundering activities. III. RESPONSIBILITIES OF 5 STAR LIFE INSURANCE AGENTS AND BROKERS Due to the nature of its business 5 Star Life Insurance Company engages in business dealings with its customers primarily through its domestic agents (hereinafter, agents ). All agents are required to follow 5 Star Life Insurance Company s policy and procedures with respect to compliance with all applicable U.S. anti-money laundering laws. Agents must not engage in, or facilitate others engaging in, money laundering activities regardless of whether 5 Star Life Insurance Company s products or services are involved. In addition to the duties described in the Agent s Procedure (Rules and Regulations) Manual, agents of 5 Star Life Insurance Company have the following responsibilities: Agents must ensure that, in the application and supporting documents, all questions are answered and all information requested is given. Agents should understand that incomplete applications will be returned immediately for completion, thereby resulting in processing delays. Agents must closely scrutinize all transactions involving red flags, which are specifically defined below. Notify 5 Star Life Insurance Company immediately if you detect any of these red flags so that the Company can determine whether a Suspicious Activity Report must be filed with the U.S. Department of the Treasury. Confidentiality: If a suspicious transaction is reported by 5 Star Life Insurance Company to the U.S. government pursuant to the requirements of federal law regarding Suspicious Activity Reports, the Company and its agents are prohibited by law from disclosing to the customer, or any person involved in the suspicious transaction, that the transaction was reported. Agents must give heightened scrutiny to the receipt of cash or cash equivalents in excess of $10,000 for the sale of 5 Star Life s products. For the purpose of reviewing transactions, the term cash includes U.S. and foreign coin or currency, while cash equivalents include cashier s checks, bank drafts, traveler s checks, and money orders that meet the definition of cash under the U.S. Internal Revenue Code (described more fully below). Agents must also comply with local law requirements (if the threshold amount for the review of cash transactions is lower under local law than under U.S. law, agents should use such lower amount as a trigger for heightened scrutiny). Notice: The U.S. Treasury Department s Office of Foreign Assets Control (OFAC) maintains a List of Specially Designated Nationals and Blocked Persons (SDN List), which includes, among others, individuals and entities that have been designated as terrorists by the U.S. government for the purpose of economic sanctions laws and regulations (see As required by U.S. law, 5 Star Life will report to OFAC any policy applicant who is on the SDN List. Any premiums received will be blocked immediately.

18 Agents must also employ the following procedures under 5 Star Life s Anti-Money Laundering Compliance Plan: A. VERIFICATION OF IDENTITY ( KNOW YOUR CUSTOMER ) 5 Star Life relies on its agents to verify the identity of its customers. Consequently, agents of 5 Star Life have several responsibilities with respect to customer identification. Agents must identify customers on the basis of an official identifying document and record the identity of all customers when establishing business relations. Because no single form of identification can be guaranteed to be genuine, 5 Star Life s identification process will be cumulative, requiring agents to obtain enough information and documentation to assure the agent and 5 Star Life that the customer has been adequately identified. Agents must, at a minimum, ensure that all information required in the policy application is complete and accurate and must obtain and record the following information about each customer as part of the application process: Full name Taxpayer identification number or a national identification card number Address Telephone number Occupation Date of birth In order to verify the accuracy of the information provided by the customer, agents must: Visibly compare a photograph contained in a valid government-issued identification (driver s license, passport, military identification, or other government identification with a photograph of the customer) in an in-person meeting with the customer to confirm that the photograph is that of the customer. Compare the customer information on a government-issued identification document with information provided by the customer on the application form. If a government-issued identification does not contain all the information required, obtain other identification from the customer that, while not government-issued, can be used to confirm the identification provided by the customer (such as a utility bill with customer address, expired government identification with picture, or a senior citizen identification). Agents must undertake reasonable efforts to obtain a copy of the identification document(s) used to verify the customer s identity.. By submitting a life insurance application to 5 Star Life, the agent attests that the customer information on each application is true and accurate based on the agent s verification of the applicant s identity in compliance with 5 Star Life s anti-money laundering procedures. B. HIGH-RISK TRANSACTIONS Agents should be aware of the high-risk transactions identified in 5 Star Life s Anti-Money Laundering Compliance Plan. High-risk transactions include: 1. Products and transactions identified by the Compliance Manager and the 5 Star Life Compliance Officer as having increased money laundering risk, such as: i. Revocation of life insurance policies within the free look period where the customer would receive a refund in excess of $10,000; ii. Full or partial surrender of life insurance policies after the free look period where the customer would receive a refund in excess of $10,000. iii. Revocation of life insurance applications after application but before policy issue in which the customer would receive a refund of more than $10, Transactions that have one or more characteristics outlined below ( red flags ) for suspicious cash and non-cash transactions for which agents should be alert.

19 C. RED FLAGS Listed below are certain red flags for suspicious cash and non-cash transactions for which agents should be alert. While none of these necessarily signifies that an individual is engaging in money laundering activity, any one of these red flags should be grounds for additional inquiry to protect the Company s interests and to determine whether the transaction needs to be reported. Moreover, because this list is not exhaustive, employees and agents must be vigilant for other signs of suspicious activity. Notify 5 Star Life immediately if you detect any of these red flags so that the Company can determine whether a Suspicious Activity Report must be filed with the U.S. Department of the Treasury. 1. General Transactions and activities involving directly or indirectly the following: a. policyholders, beneficiaries, or other individuals who are located in or who are citizens or residents of areas designated by the Secretary of Treasury as of primary money laundering concern or who are located in or who are citizens or residents of Non-Cooperative Countries and Territories (NCCTs) as designated by the Financial Action Task Force; NCCTs have been identified as having critical deficiencies in their anti-money laundering systems or as being unwilling to cooperate in anti-money laundering efforts. An updated list of NCCTs can be found at or requested from 5 Star Life; b. types of products, classes of transactions, or types of financial institutions designated by the U.S. government as a primary money laundering concern ; and c. policyholders, beneficiaries, or other individuals who are on the SDN List. Transactions that have unusual patterns, no apparent legitimate commercial or other lawful purpose, or that appear to be structured as multiple transactions in order to avoid the reporting requirements (including transactions of unusual size, frequency, or nature, such as one in which a customer requests termination or cancellation within one year of inception of a single premium policy, especially when cash was tendered for the policy). Transactions that are inconsistent with the normal and expected transactions for a particular customer or for customers in the same or similar categories or classes, including transactions that are incompatible with the customer s normal activity or are beyond the customer s apparent financial means (e.g., a customer requests a single premium contract for a large sum). Requests for claim payments to a person other than the insured or the named beneficiary. A request from the customer that a transaction be processed in such a manner so as to avoid the normal documentation requirements. 2. Source and Character of Funds Money originates from bank accounts located in off-shore banking havens, such as the Cayman Islands, the Turks and Caicos Islands, the Channel Islands, Bermuda, and the Seychelles, or any of the countries or territories identified on the Non-Cooperative Countries and Territories list or as of primary money laundering concern. Monetary instruments from different branches or different institutions in amounts under $10,000 on contemporaneous or closely related days. Money orders purchased in large quantities on contemporaneous or closely related days at different branches or different institutions. Cash in large quantities.

20 3. Life Insurance Money is deposited beyond the premium value of the policy, and the money is subsequently removed in the form of loans, which are never repaid. Overpayment of premiums with a request to refund the excess to a third party or to a bank account in a different country. Assignment of a policy to an unidentified third party for which no plausible reason can be ascertained. A number of policies taken out by the same insured for low premiums, each purchased for cash and then canceled with instructions to return the premium to a third party. 4. Customers The customer is unwilling to provide, or unnecessarily delays providing, account opening information or information routinely provided by a policyholder. The customer appears to be acting as an agent for another person or entity but declines, evades, or is reluctant, without legitimate commercial reasons, to provide information about that person or entity. The customer manifests unusual concern about secrecy or asks for information about concealing information from government authorities. Little or no concern by a customer for the performance of an insurance product, but much concern about the early termination of the product. The customer is the subject of a news article about an investigation or an inquiry from a regulatory or criminal investigative agency. The customer has difficulty describing the nature of his or her business or lacks general knowledge of his or her industry. D. REPORTING OF CASH TRANSACTIONS Agents must follow the procedures described in this section to enable 5 Star Life to comply with the cash transaction reporting requirements under the U.S. Internal Revenue Code (IRC). Agents must immediately notify 5 Star Life when they receive more than $10,000 in cash in a single transaction or a series of related transactions for the sale of 5 Star Life products. Under the IRC, any entity engaged in a trade or business that receives more than $10,000 in cash in one transaction, or in two or more related transactions, must file an information return (Internal Revenue Service (IRS) Form 8300). Note that under the IRC s reporting requirements, the term cash means the following: (a) U.S. and foreign currency, and (b) cashier s checks, bank drafts, traveler s checks, or money orders with a face amount of less than $10,000 if received in any transaction in which the recipient knows that the instrument is being used in an attempt to avoid the reporting requirements under the IRC or its accompanying regulations. The term related transactions includes the following: (a) any transactions conducted between a customer and 5 Star Life or its agents in a twenty-four hour period, and

21 (b) transactions conducted during a period of more than twenty-four hours if 5 Star Life or its agent has reason to know that each transaction is one of a series of connected transactions. For example, payment of a premium in cash over a period of days, weeks, or months for a single insurance product would be considered related transactions; a report would have to be filed when the aggregate total payment exceeded $10,000 in cash even if no single payment were over $10,000. When 5 Star Life is required to file a Form 8300, agents must verify the identity of the customer from whom the cash was received: 1. For a non-u.s. citizen, agents must examine the customer s passport, alien identification card ( green card ), or other official document evidencing nationality or residence. 2. For a U.S. citizen, agents must examine a document normally acceptable as means of identification (e.g., a driver s license). 3. Agents of 5 Star Life must also identify the principal if the agent knows, or has reason to know, that the customer conducting the cash transaction is serving as another person s agent. The reporting requirement encompasses cash received by 5 Star Life s agents outside the United States; thus, 5 Star Life would have to report the receipt of cash exceeding $10,000 in value in one transaction or in two or more related transactions by an agent in any country for the purchase of a 5 Star Life product. If an agent intends to physically transport or mail to the United States a check issued by 5 Star Life or another U.S. entity and made payable to the agent for the amount of the commission, the agent must endorse the check with a restrictive endorsement (e.g., Pay to 5 Star Life Insurance Company ) before mailing or transporting the check. E. TRAINING AND CERTIFICATION OF COMPLIANCE By accepting the role of an agent for 5 Star Life, each agent accepts duties and responsibilities to comply fully with 5 Star Life s anti-money laundering policy and procedures.

22 Agents currently contracted with 5 Star Life: Familiarity with this memorandum constitutes initial anti-money laundering training. New training must be taken at least every 2 years. At the end of this course, agents must checkthe Certification of Compliance page in the Agent Data Sheet, certifying that training has been completed. New agents (contracted with 5 Star Life subsequent to the training deadline for current agents): All new agents will receive a hard copy of this training material. Each agent must execute the Certification of Compliance as part of the new agent appointment process. The Certification of Compliance is located in the Agent Data Sheets. V. DISCIPLINARY ACTION 5 Star Life may impose disciplinary measures against its agents for actions not in compliance with 5 Star Life s anti-money laundering policy and procedures, including but not limited to verbal warning, termination, and notification of law enforcement authorities. Whether to impose any or a combination of such disciplinary actions is within 5 Star Life s sole discretion, and the Anti-Money Laundering Compliance Plan does not create any rights for any agent. 5 Star Life will enforce the compliance program in a consistent manner, imposing appropriate disciplinary action and taking into account any mitigating or aggravating circumstances. VI. CONCLUSION 5 Star Life and its agents share an important responsibility to comply with the Company s Anti- Money Laundering Compliance Plan and all applicable anti-money laundering laws. Violation of federal anti-money laundering laws can expose those responsible to substantial civil and criminal penalties, including but not limited to fines and imprisonment. If an agent suspects that a customer may be using 5Star Life s products for money laundering activities, the agent must inform the Company immediately before taking any further action. Any reporting required of agents under this program may be made to the Compliance Department in writing via at [email protected] or by fax ( ). Please direct any questions that you may have concerning this training material to 5Star Life Insurance Company s Sales Departments: (866) for Worksite; for Final Expense; and (800) option 4) for AFBA. I certify that I have read and understand 5 Star Life Insurance Company s anti-money laundering training regarding U.S. anti-money laundering laws and the responsibilities that agents have in detecting and preventing money laundering. I understand my responsibilities as an agent of 5 Star Life under the Anti- Money Laundering Compliance Plan and will comply with the requirements of this program. OR If such AML training previously taken: I hereby certify that I have taken anti-money laundering training with: Company Name: Date: Agent Signature: Date:

23 TERMS, CONDITIONS AND GUIDE FOR DOING BUSINESS WITH 5STAR LIFE INSURANCE COMPANY MARCH 2011 TABLE OF CONTENTS Terminology Used in this Guide... Page 1 For Marketing Organizations... Page 1 Licensing and Appointing... Page 1 General Sales Practices for Producers... Page 4 Guidelines for the Needs Based Life Insurance Sale... Page 5 Complaints... Page 6 Replacements... Page 6 Advertising Company Products... Page 7 Delivery Requirements... Page 8 Privacy Rules... Page 8 Ethical Market Conduct Values and Behaviors... Page 10 ABOUT THE TERMINOLOGY USED IN THIS GUIDE Our life insurance products are offered and issued by 5Star Life Insurance Company. 5Star Life Insurance Company, a Louisiana corporation is referred to as the Company or 5Star Life throughout this document. The term producer includes both individual producers and agencies. This guide references covered product or products, which are defined as any insurance product issued by the Company that you are appointed to sell. These include term life insurance, permanent life insurance, and group life and health insurance. FOR MARKETING ORGANIZATIONS As a marketing organization, you may recommend producers to the Company for appointment to sell covered products. No recommendation for appointment or application or contract will be effective until approved by the Company. You agree that you are responsible for the acts and omissions of your producers. You agree to supervise your producers to ensure that they adhere to the standards of conduct set forth in this document. You agree to train your producers to ensure that they become fully informed as to the provisions and benefits of the products they are authorized to sell, that they represent those products adequately and fairly to prospective customers, that they comply with applicable law, and that they follow the Company s rules and procedures with respect to the Company s business. LICENSING AND APPOINTING The Company is committed to contracting and appointing producers of high quality and integrity. It is critical that producers meet the Company s Contracting and Appointing Standards as referenced below prior to submitting business with the Company. MCG R1109 FOR PRODUCER USE ONLY. NOT FOR PUBLIC USE. Page 1 of 12

24 Each state has its own set of licensing and appointment requirements with which producers and the Company must comply in order to transact business. Producers are prohibited from selling or engaging in any sales activity without being properly licensed and appointed in accordance with the requirements of the state where the solicitation takes place. Violations of these requirements may result in disciplinary action and penalties imposed by the state or the Company, including fines, revocation of licenses and ultimately termination of the producer s contract with the Company. Licensing Status Producers are responsible for renewing their licenses (including completing any continuing education requirements) and ensuring that the Company s licensing and contracting department receives a copy of the renewed license prior to any expiration date. Producers must immediately inform the Company s licensing and contracting department of any license suspension, revocation or any other state disciplinary action against them. When requested by the Company s licensing and contracting department, producers are required to provide copies of any licensing forms or associated documents sent to or received from the state insurance department. Contracting and Appointment Standards Determining whether producers are contracted and appointed is within the sole discretion of the Company. The Company will investigate and consider, using the factors set forth below, the overall merit of producers and determine whether they are of sufficiently good character and reputation to be appointed as producers for the Company. The Company reserves the right to refuse to accept producers or any business they submit to the Company prior to being approved by the Company for any reason. Factors that may be considered for determining the appropriateness of an appointment include, but are not limited to, the following: 1. Licensed: Whether a producer is properly licensed in the state where the he/she will conduct business; 2. Work history: A producer s work history; 3. Financial responsibility: A producer s personal and professional financial standing and experience, including a proven ability to manage finances. A producer s history regarding bankruptcy, bondability, debt owed to an insurance company or government regulatory body, outstanding liens or judgments and credit history may also be considered. 4. Criminal history: A producer s involvement with the criminal justice system; 5. Civil litigation: The extent and nature of a producer s involvement in past, pending or current litigation; 6. Regulatory action or sanction: Any actions or sanctions by state insurance departments or other regulatory entities (e.g., license suspension, revocations, etc.); 7. Customer complaint history: In the event a producer has experience in selling insurance, the number and type(s) of customer complaints against the producer; 8. SEC or NASD complaint and disciplinary history: In the event a producer has experience in selling variable products or other securities, the number and type of complaints to or disciplinary actions by the Securities and Exchange Commission (SEC) or a securities self-regulatory organization, including, but not limited to, the National Association of Securities Dealers (NASD) or the New York Stock Exchange (NYSE); 9. Membership in industry organizations: A producer s membership and participation in life insurance industry organizations that support ethical market conduct; 10. Lack of disclosure: Whether a producer has omitted relevant information or provided any false or misleading information on the application for appointment or any supporting documentation; and 11. Prior company terminations: Whether a producer has been earlier refused for contract processing, declined for appointment or terminated for any reason. 12. Continuing education requirements: A producer s completion of mandatory CE or other requirements to validate his or her license with the state(s). MCG R1109 FOR PRODUCER USE ONLY. NOT FOR PUBLIC USE. Page 2 of 12

25 Entity/Individual Appointment Certification for Override Commissions (Selling, Soliciting and Negotiating) As of November, 2009, the following states require any entity or individual that receives override commissions from the sale of life insurance and annuity products to be licensed: Alabama, Florida, Georgia, Kentucky, Mississippi, Montana, New Hampshire, New Jersey, New Mexico, Nevada, Pennsylvania, South Carolina, South Dakota, Utah, Virginia and West Virginia. In the remaining states, an entity or individual must be licensed to receive override commissions from the sale of life insurance products ONLY when the entity or individual is involved in the actual sale, solicitation or negotiation of life insurance and annuity products in that state. (Please note that a principal officer must also be appointed in these remaining states.) For questions concerning appointment guidelines, contact the Company by electronic mail at [email protected]. Special Provisions Applicable to Candidates Convicted of Certain Felonies Federal law 18 USC 1033(e)(1)(A) and (B) prohibits a Company from appointing any individual who has been convicted of any felony involving dishonesty or a breach of trust, without the specific written consent of the appropriate insurance regulatory officials. The Company reserves the discretion to refuse to appoint producers who have been involved with the criminal justice system in any way. Individuals convicted of felonies described in this paragraph may be appointed only with the prior approval of the Company and with the specific written consent of the applicable insurance regulatory officials. In addition, all appointed producers are required to immediately report to the Company their conviction of any felony to ensure continued compliance with the law. Please contact the Company with any questions about this provision. Appeal of Appointment Denial The Company may review a producer s appointment or rejection. The Company s decision regarding a producer s appointment is final. Appointment Termination and Notification Information discovered subsequent to appointment establishing that the producer does not satisfy Company standards or any activities occurring after an appointment that violate Company guidelines and policies may result in disciplinary action, including termination of the producer s contract. Termination of the producer s contract may result in the revocation of all appointments with all Company affiliates the producer has been authorized to represent. The producer will be notified in writing of the date on which his/her sales contract is terminated. Producers who do not produce business within 6-18 months of appointment will have their appointment and contract with the Company cancelled. The producer will be notified by the Company and be given at least 30 days to submit new business. GENERAL SALES PRACTICES FOR PRODUCERS Producer Training and Knowledge The Company focuses its training efforts on our specific products. Characteristics of each product, such as features and benefits, are covered in product guides/spec sheets and consumer marketing materials. The Company also provides training through internal and external wholesalers. Before meeting with a customer, you must be trained on the Company s products. It is your responsibility to be trained on the Company s covered products prior to solicitation. If you feel you need additional product knowledge, you can call your Regional Director (RD) or Field Service Representative (FSR) as appropriate, or visit our Web site or (as appropriate) for assistance. MCG R1109 FOR PRODUCER USE ONLY. NOT FOR PUBLIC USE. Page 3 of 12

26 Doing business with the Company When doing business with the Company, you agree to keep complete and accurate records of your dealings with respect to the Company s business. Before soliciting an application for the Company s products, you must first ascertain your client s need for the life insurance product and strive to ensure the product is the correct product for that particular individual. When taking applications for the Company s products, you agree to fully and accurately explain the product and accurately record all information supplied by an applicant. You also agree to: o Hold all money collected or received on behalf of the Company in a fiduciary capacity and promptly deliver that money to the Company. (All checks should be made payable to the Company.) o Assist the Company in investigating and responding to any internal or regulatory investigation concerning your activities in connection with the Company. o Immediately inform the Company of any customer or regulatory complaints that concern the Company s business and of which you become aware. o Notify the Company within one business day of receipt of any revocations or suspensions of any qualification or license issued to you. o Notify the Company of any reprimand or fine given to you by a regulatory authority. Rhode Island producers - In order to do business with the Company, you must maintain, at your expense, errors and omissions insurance in the amount of at least $2 million ($1 million for individual producers), with a deductible not to exceed $250,000, covering your activities on the Company s behalf. MCG R1109 FOR PRODUCER USE ONLY. NOT FOR PUBLIC USE. Page 4 of 12

27 GUIDELINES FOR THE LIFE INSURANCE SALE Make an effort to obtain information concerning your client s financial and tax status, investment objectives, and life insurance needs. Application Nothing is more frustrating than seeing a life insurance application come back as INCOMPLETE. In today s environment, if any information is left off of an application, chances are it won t be processed and it will be returned. To help reduce the possibility of this type of a delay, take the time to be thorough when completing a life insurance application. Underwriting To insurance companies, underwriting is essential for evaluating the risk in providing a certificate/policy to a customer. To life insurance producers, underwriting is often perceived as an obstacle in issuing cases and closing sales. With good field underwriting, you can help expedite the underwriting process and keep your clients satisfied. Understanding Underwriting Pre-qualify your client s health and make appropriate assumptions on the underwriting class. Understand the insurance carrier s approach to underwriting. Explain what information is needed for the APS (Attending Physician s Statement), if required. Prepare your client for the paramedical or medical exam, if required. MCG R1109 FOR PRODUCER USE ONLY. NOT FOR PUBLIC USE. Page 5 of 12

28 COMPLAINTS A complaint is defined as any written communication that is received from a customer, or someone representing the customer, primarily expressing a grievance or dissatisfaction with the Company s products, services or processes. It does not include requests for information. Insurance producers who receive a complaint from a customer or from a state department of insurance that involves the Company, producers, or any aspect of our products, services or operations, must forward that complaint to the Compliance department [[email protected]] immediately. The Company wants to respond promptly, and in fact, many states impose short time limits within which we must respond to complaints. The Company reviews all customer complaints and responds in a way that we believe to be appropriate and fair. REPLACEMENTS Definition of Replacement The NAIC defines a replacement as: A transaction in which a new policy or contract is to be purchased, and it is known or should be known to the proposing agent that by reason of the transaction, an existing policy or contract has been or is to be: 1. Lapsed, forfeited, surrendered or partially surrendered, assigned to the replacing insurer or otherwise terminated; 2. Converted to reduced paid-up insurance, continued as extended term insurance, or otherwise reduced in value by the use of non-forfeiture benefits or other policy values; 3. Amended so as to affect either a reduction in benefits or in the term for which coverage would otherwise remain in force or for which benefits would be paid; 4. Reissued with any reduction in cash value; or 5. Used in a financed purchase. An internal replacement refers to replacing a policy with another one from the same company. An external replacement refers to replacing a policy with one from a different company. The definition of replacements applies to both internal and external replacements. Replacements are usually not a good business practice, and are seldom in the client s best interest. It is rare that a replacement is the best option for a customer and that nothing else can be done to salvage the original policy. Most middle market prospects need more insurance coverage, not a different policy. A producer s first approach to a customer s request to replace a policy is to determine why the customer thinks this way and to offer the customer other options available to him or her besides replacement. States have enacted regulations to require the producer to provide the customer with the information he/she needs to make an informed decision about whether or not the replacement is in his/her best interest. Many of these regulations have resulted because of the actions of a few unethical producers who misled consumers to sacrifice their accumulated values for new coverage a situation that often benefited only the producer who earned a new commission. Generally, replaced business is bad for the customer and bad for the industry. Avoiding improper replacements is a top priority of 5Star Life Insurance Company. The following chart provides information to consider before recommending a replacement. MCG R1109 FOR PRODUCER USE ONLY. NOT FOR PUBLIC USE. Page 6 of 12

29 Appropriate Replacement Questionable Replacement Inappropriate Replacement Benefits customer both short & long-term Benefits customer either short OR longterm Does not benefit customer short or long-term Tax benefits favorable Limited tax benefits Unfavorable tax benefits No new contestability period No new suicide period Surrender value not affected; no new costs Current financial situation strong; premiums affordable No new surrender or withdrawal period New contestability period; customer not concerned New suicide period; customer not concerned Surrender value slightly affected; minimal amount or of little concern Current financial situation fair; premiums appear affordable New surrender or withdrawal period New contestability period; customer is concerned Concern about suicide period Surrender value strongly affected; concern is high Current financial situation poor; premium affordability questionable New surrender or withdrawal period Evidence of insurability not required or not a concern Evidence of insurability required; possible health concerns Evidence of insurability required; current health is poor Loan interest rate favorable Loan interest rate reasonable Loan interest rate unfavorable or higher Adequate death benefits; meets needs Moderate death benefits Inadequate death benefits; does not meet needs No loss of guarantees, dividends or benefits Investment risks meet customer s financial profile Issuing company financially stable Minor loss of guarantees, dividends or benefits Investment risks close to customer s financial profile Issuing company moderately financially stable Major loss of guarantees, dividends or benefits Investment risks not in line with customer s financial profile Issuing company not financially stable ADVERTISING COMPANY PRODUCTS The Company complies with state advertising regulations by requiring all producers to submit advertising for approval prior to use. In addition, some states required ads to be filed for approval prior to use with customers in the state. Definition of Advertising and Sales Material: These terms mean material designed to create public interest in insurance or in an insurer or in an insurance producer, or to induce the public to purchase, increase, modify, reinstate, borrow on, surrender, replace or retain a policy. This includes, but is not limited to, such items as: MCG R1109 FOR PRODUCER USE ONLY. NOT FOR PUBLIC USE. Page 7 of 12

30 Printed and published material, audiovisual material and descriptive literature of an insurer or insurance producer used in direct mail, newspapers, magazines, the Internet, radio, television, and telemarketing scripts, billboards and similar displays; Descriptive literature and sales aids of all kinds; including computer software, authored by the insurer, its insurance producers; or third parties, issued, distributed or used by the insurer or insurance producer, including but not limited to circulars, leaflets, booklets, depictions, illustrations, and form letters, delivered in any medium, including the electronic; Material used for the recruitment, training and education of an insurer's insurance producers designed to be used or is used to induce the public to purchase, increase, modify, reinstate, borrow on, surrender, replace or retain a policy; and Prepared sales talks, presentations and material for use by insurance producers. When a Company logo is used on items such as a business card or stationery, only the official Company-approved logo should be used. Please contact your RD, FSR, or the Sales Department if you have questions regarding use of the Company logo. Advertising and sales material does not include: Communications or materials used within an insurer's own organization and not intended for dissemination to the public; Communications with policyholders other than material urging policyholders to purchase, increase, modify, reinstate or retain a policy; and A general announcement from a group or blanket policyholder to eligible individuals or persons on an employment or membership list that a policy or program has been written or arranged, provided the announcement clearly indicates it is preliminary to the issuance of a booklet explaining the proposed coverage. PRIVACY RULES The Company is committed to protecting the confidentiality of its applicants and customers nonpublic personal information. Both insurers and producers are required to comply with consumer privacy and information security laws and regulations. As a licensed and appointed representative of the Company, you agree to the following rules with respect to the handling of non-public personal information of our clients. Definitions Nonpublic Personal Information means any non-public personal information, as that term is defined in Title V of the Gramm-Leach- Bliley Act, which is provided by or on behalf of a consumer to you, the producer, or the Company in connection with the sale of the Company s products or services. Confidential Information means any information, in whatever format, that relates to Nonpublic Personal Information of the Company s applicants and customers or to the Company s business processes, products, marketing plans, and procedures that (1) has been or may later be provided or shown to you or your representatives by or on behalf of the Company, (2) is obtained from review of documents or property of, or communications with the Company, or (3) consists of notes, analyses, summaries, and other materials derived from that information. Confidential Information excludes information that was or becomes publicly available other than as a result of a disclosure by you or your representatives in violation of this agreement and information you obtain from a third party that is not bound by a similar duty of confidentiality. Duties; Rights You agree to: 1. Only use the Confidential Information for the purpose of performing under your agreement with the Company; MCG R1109 FOR PRODUCER USE ONLY. NOT FOR PUBLIC USE. Page 8 of 12

31 2. Not disclose the Confidential Information to any third party or to any of your employees or agents except those who need to know it to enable you to perform under your agreement with the Company, provided that you shall take all reasonable measures to ensure that the Confidential Information is not disclosed or duplicated in contravention of the provisions of this agreement by those third parties, agents, and employees; 3. Maintain an information security program designed to ensure the security and confidentiality of Non-public Personal Information, protect against any anticipated threats or hazards to the security or integrity of that information, and protect against unauthorized access to or use of that information that could result in substantial harm or inconvenience to the Company s applicants or customers; and 4. Return to the Company or destroy (at the Company s option) all Confidential Information in your possession or under your control when that information is no longer required for purposes of your agreement with the Company or for purposes of complying with applicable record retention laws, and confirm to the Company in writing that you have done so. Remedies Any breach or threatened breach of this agreement may result in irreparable harm to the Company, an injury for which there is no adequate remedy at law. Therefore, the Company may move for any and all appropriate equitable relief including preliminary and permanent injunctions in any court of competent jurisdiction to prevent a breach or threatened breach of this agreement. This injunctive relief does not preclude the Company from seeking other available remedies. When moving for equitable relief, the Company is not required to post bond or, if required to post bond by court order or other operation of law, is only required to post the minimum or nominal bond permitted. Compelled Disclosure You may disclose Confidential Information if you become compelled to disclose that information by a court or administrative order, legal process, law, or regulation. However, before disclosure, you must notify the Company no more than three business days from receipt of the order. You must also fully cooperate with the Company in seeking a confidentiality agreement, protective order, or other protection of the confidentiality of the confidential information. Unauthorized Acts You agree to: 1. Notify the Company s Vice President of Compliance promptly of any loss or inability to account for the Confidential Information and any material unauthorized possession, use or knowledge of the Company s Confidential Information that becomes known to you; 2. Promptly furnish to the Company full details of that incident; 3. Use reasonable efforts to cooperate with the Company in any litigation or investigation deemed necessary by the Company to protect its interests; and 4. Promptly use all reasonable efforts to prevent a reoccurrence of any loss or unauthorized possession, use or knowledge of Confidential Information. You shall bear the cost incurred by you as a result of compliance with this agreement. You shall not commence any legal action or proceeding regarding any unauthorized possession, use or knowledge of the Confidential Information without the consent of the Company. MCG R1109 FOR PRODUCER USE ONLY. NOT FOR PUBLIC USE. Page 9 of 12

32 ETHICAL MARKET CONDUCT VALUES AND BEHAVIORS Introduction The very essence of the financial services industry demands that both the Company and producer consistently maintain the highest possible standards of honest and ethical behavior. The following values and behaviors represent the foundation the Company s market conduct philosophy. Value and Behavior #1: Make recommendations based on the Company s ethical philosophy. Producers must conduct a comprehensive analysis of the insurable needs and financial objectives of the customer including honest and accurate disclosure of the products presented to enable the customer to make an informed and suitable purchasing decision. Before making a recommendation to a customer, insurance producers should make a reasonable effort to find out from the customer what the customer believes to be their insurable needs and financial objectives, including relevant financial information. The customer s circumstances should be discussed and the customer s need for life insurance or suitability for the purchase of an annuity must be thoroughly reviewed including the consideration of any existing coverages and products when making recommendations. We strongly encourage the use of fact-finding and needs analysis tools in determining a customer s needs and objectives. Information about fact-finding and needs analysis tools are available through us. Value and Behavior #2: At 5Star Life we put clients first through behaviors, decisions and choices made in their best interest. 5Star Life s Client First philosophy mandates that we provide competent and client-focused sales and service. Insurance producers and employees should understand the features and operations of our products. They should clearly identify the product being sold and provide balanced, complete information on features, benefits, costs, limitations and contract terms so the customer can make an appropriate buying decision. We believe that ongoing education in our industry is necessary for competent and customer-focused business. We encourage insurance producers and employees to participate in industry education activities and organizations that seek to enhance current knowledge regarding industry issues, emerging trends, laws and regulations, and product information. It is critical that producers meet the Company s Contracting and Appointing Standards as referenced on page 2 prior to submitting business with the Company. Value and Behavior #3: Practice active and fair competition. We are committed to the concept of active and fair competition as the most effective means of providing products and services to our customers. Insurance producers and employees are expected to conduct their business in compliance with state and federal laws fostering fair competition. Insurance producers and employees will not engage in unfair competition, including making disparaging or misleading remarks about a competitor. We do not encourage the replacement of existing life insurance policies, and will not accept it as a marketing practice or technique. We believe that replacement of an existing insurance policy must be appropriate for the customer and meet the customer s needs or financial objectives. Insurance producers are expected to provide all material information that the customer needs in order to ascertain MCG R1109 FOR PRODUCER USE ONLY. NOT FOR PUBLIC USE. Page 10 of 12

33 whether replacement of an existing policy or contract is appropriate. All replacements must be in compliance with applicable regulations. Many states require accurate written comparisons of existing and proposed contracts to be provided to the customer when proposing a replacement. Insurance producers are expected to know and comply with these requirements. Value and Behavior #4: Provide clear, straightforward and factual sales and advertising materials. We believe that all sales and advertising materials should be clear as to purpose, and honest and fair as to content. Any material designed to lead to the sale of a product should be presented in a manner consistent with the needs of the customer. Any material that bears our name, logo, or brand or that refers to us or any aspect of our products must be submitted to us and approved in writing prior to use. Also, any illustrations of our products must be only from pre-approved illustration systems to ensure that they contain the required disclosure and interest rates. Value and Behavior #5: Handle all consumer complaints and disputes in a fair and ethical manner. Maintaining customer trust and confidence requires us to respond as promptly as possible to any customer s complaint. Consumer complaints generally fall into two categories: State Insurance Department Complaints complaints that are forwarded directly from the state to us or to our insurance producer; and Direct Customer Complaints a written communication (including, but not limited to, s, faxes, letters, Instant Messages, texts, etc.) received by us or our insurance producer which expresses any indication of dissatisfaction with us, our products, services or insurance producers. Insurance producers who receive a complaint from a customer or from a state s department of insurance that involves the Company or any aspect of our products, services or operations, must forward that complaint to the Company immediately. The Company wants to respond promptly, and in fact, many states impose short time limits within which we must respond to complaints. The Company reviews all customer complaints and respond in a way that we believe to be appropriate and fair. Value and Behavior #6: Comply with all applicable laws, regulations and Company requirements and to report any activities of which you are aware that may be in violation of this code. The Company is committed to complying with all applicable laws and regulations, our Ethical Market Conduct Values and Behaviors. Each insurance producer and Company employee is expected to comply with this Ethical Market Conduct Values and Behaviors, all requirements regarding the sale and marketing of our products, and all applicable laws and regulations such as insurance advertising laws and regulations, unfair competition laws, replacement regulations, anti-money laundering laws and regulations (if applicable), donot-call laws, and privacy and information security laws and regulations. In Conclusion Failure to comply with these values and behaviors, or any applicable laws and regulations, may result in termination of the relationship between the Company and the insurance producer. The Company will maintain and enforce policies and procedures to reasonably ensure compliance, including a system for monitoring sales and marketing practices of its insurance producers and employees. MCG R1109 FOR PRODUCER USE ONLY. NOT FOR PUBLIC USE. Page 11 of 12

34 5Star Life Insurance Company s Ethical Market Conduct Values and Behaviors do not address all situations that may arise in the course of doing business. If you have specific questions or concerns regarding laws and regulations or the Company requirements, please contact the Company directly. Good Selling! Survival - The terms of this document are to survive termination of the producer s agreement with the Company. I certify that I have read and understand 5 Star Life Insurance Company s Guide for Doing Business and will comply with the terms and conditions set forth. Agent Signature: Date: MCG R1109 FOR PRODUCER USE ONLY. NOT FOR PUBLIC USE. Page 12 of 12

35 909 N. Washington Street Alexandria, VA (800) LICENSE APPOINTMENT FEES (Last update: 3/2010) Checks should be made payable to 5STAR LIFE INSURANCE CO. STATE RESIDENT Appointment Fee NONRESIDENT Appointment Fee STATE RESIDENT Appointment Fee NONRESIDENT Appointment Fee ALABAMA $30 $30 MISSOURI N/A N/A ALASKA N/A N/A MONTANA No Fee No Fee ARIZONA N/A N/A NEBRASKA $8 $20 ARKANSAS $20 $60 NEVADA $15 $15 CALIFORNIA $23 $23 NEW $25 $25 HAMPSHIRE COLORADO N/A N/A NEW JERSEY $25 $25 CONNECTICUT $80 $80 NEW MEXICO $23 $23 DELAWARE $25 $25 NEW YORK DIST. OF $25 $25 NORTH $20 $20 COLUMBIA CAROLINA FLORIDA $60 $60 NORTH DAKOTA $10 $10 GEORGIA $17.85 $17.85 OHIO HAWAII No Fee No Fee OKLAHOMA $55 $55 IDAHO No Fee No Fee OREGON N/A N/A ILLINOIS N/A N/A PENNSYLVANIA $15 $15 INDIANA N/A N/A RHODE ISLAND N/A N/A IOWA $5 $5 SOUTH $40 $40 CAROLINA KANSAS $5 $5 SOUTH DAKOTA $10 $20 KENTUCKY $40 $50 TENNESSEE $15 $15 LOUISIANA $20 $20 TEXAS $10 $10 MAINE $30 $70 UTAH No Fee No Fee MARYLAND N/A N/A VERMONT $60 $60 MASSACHUSETTS $75 $75 VIRGINIA $12 $12 MICHIGAN $5 $5 WASHINGTON $20 $20 MINNESOTA $10 $10 WEST VIRGINIA $25 $25 MISSISSIPPI $25 $25 WISCONSIN $16 $50 For fee questions please contact: Sheree Jackson (800) x2451 Last update: 3/10

36 License Appointment Fee Deduction Authorization I, (print name), authorize 5Star Life Insurance Company to deduct from my commissions any state license appointment fees. Signature: Date: ApptAuth

37 Producer Name Producerr Number Compensa ation Addendum ERD17 (5) Group Level Term Year 1 5 Years 2-3 Years 4-5 Years 6+ FEDTERM (LT12) 5 Military Better Alternative Military Better Alternative - Active Duty (Age under 30; single no children) Select Term - 10, 15, 20 year 35% 5% Select Term - 25, 30 (10 year guaranteed) 5% Group Level Term (LTB) Year 1 Yr 2 Yr 3-5 Yr 6-10 Yr 11+ Silver Premier Choice Plans (age 50-80) - Preferred 5 Silver Premier Choice Plans (age 81-85) -Preferred 4 Silver Premier Choice Plans (age 50-80) - Gradedd 5 Silver Premier Choice Plans (age 81-85) - Gradedd 35% Lower level agent compensation will be deducted from gross commissions Silver Premier Choice Plans (8 Advance - Subject to Qualification) PRODUCER: Signature Date Name (Print) REGIONAL DIRECTOR: Signature Date Name (Print) 5 STAR LIFE INSURANCE COMPANY: Regional Vice President Date This agreement supersedes all previous commission schedules and addendums