Preparing your Facility for an Unplanned Outage or Disaster

Transcription

1 Preparing your Facility for an Unplanned Outage or Disaster

2 Business Continuity vs. Disaster Recovery: WHAT IS THE DIFFERENCE? Disaster Recovery is the immediate response to a technology system outage which h affects the majority of users and that interrupts the entire organizations ability to operate.

3 BUSINESS Continuity Business Continuity is best described by how the organization returns to normalized operations after a minor interruption or a major disaster.

4 WHAT WILL HAPPEN!! Natural disasters Tornado Hurricane Tsunami Flood Earthquake Lightning Heat wave Ice storms Snow storms Fire Technology issues Provider interruptions Virus\Malware\Attacks Device\Software failures Power interruptions Human error Education Support failures\delays Technology upgrades

5 THE FACTS Who is at risk? ik? Are you ready? d? Every facility Facilities with the highest risk are in Texas, California, Oklahoma, New York, Florida, Louisiana, Alabama, Kentucky, Arkansas and Missouri, in that order. 24 facilities examined from 2007 to % of facilities have plans for tornadoes, hurricanes, floods and fires 72% of facilities have staff members trained in emergency preparedness

6 TOP MISTAKES: DISASTER RECOVERY Failure to have Senior level buy in Inadequate IT Disaster Recovery & Business Continuity i plan Absent New Normal policies Failure to bring entire business into the plan Not investing in proactive measures No SLA s for both internal and external teams Does it work? Waiting

7 HOW DOES TECHNOLOGY AFFECT THE Virtualization Server & Client Multi function devices Cloud computing Cloud IT Management Mobile computing Social Networks Financial benefits PLAN?

8 PAY ATTENTION TO DETAIL? DEVELOP EDUCATE TEST ACTIVATE I IMPROVE LEGITIMIZE LEGITIMIZE IMPROVE ACTIVATE DEVELOP EDUCATE TEST

9 TOP TECHNOLOGY CONSIDERATIONS Network Services Voice Data Infrastructure Wired Wireless Virtualization Cloud computing vs. Server for applications and data User devices Mobile Computing Remote users\offices Anytime Apps\Data Communication Multiple resources Management Leadership Training Support Response Testing

10 NETWORK SERVICES Redundant circuits Multiple circuits Multiple providers Cellular as a last resort Auto t fil fail over & IT notification Equipment powered by generator

11 INFRASTRUCTURE Wired Wireless (WiFi / Cellular) Combination i Connectivity to outside

12 WIRED AFTER BEFORE

13 WIRED Consistency throughout facility Managed switches Voice & Data networks separated Documentedwiring schematics Redundancy Professionally installed Monitored by IT

14 WIRELESS Business Class Wireless configuration Scientific or Pin the tail on the Donkey Self healing Rogue detection IT notification Plug l and Play Auto fail over & reconfiguration

15 WIRELESS PRESITE

16 WIRELESS FINAL

17 VIRTUALIZATION What is Virtualization? Server vs. Cloud computing Server Virtualization within Cloud environment Client virtualization Site virtualization Record sharing

18 MOBILE COMPUTING Mobile Devices Self powered Rechargeable Operates on networks outside of facility network Ability to scale quickly ikl

19 MULTI FUNCTION DEVICES Multiple uses for multiple users Plug and Play devices Remotely accessible for remote IT support Ability to be transitioned dby local l Maintenance team

20 COMMUNICATION Establish a DR\BC Leadership Team Should consist of executive, management and partners Establish Communication redundancy updates Text alerts Instant messaging Internal vs. External clients\partners

21 MANAGEMENT & SUPPORT Leadership Support SLA s Device Monitoring Proactive solutions vs. reactive support Empower internal team Training Testing

22 NEXT THE PLAN? STEPS DEVELOP EDUCATE TEST ACTIVATE I IMPROVE LEGITIMIZE LEGITIMIZE IMPROVE ACTIVATE DEVELOP EDUCATE TEST