K-Link Kick Off Webinars - Vendor FAQs

Transcription

1 K-Link Kick Off Webinars - Vendor FAQs Table of Contents General K-Link pg 2 Attribution pg 3 Direct Ship pg 4 Item Set-Up / Maintenance pg 5 Images / Samples pg 6 K-Link Registration / Onboarding pg 7 K-Link Forms / Vendor Information pg 8 Notifications pg 9 Pre-Set Up Process pg 10 Product Development / OnePLM pg 11 Reporting / Sales Performance pg 12 System Compatibility pg 13 Training pg 14 Technology (API) pg 15 UPCs pg 16

2 General K-Link Overview K-Link is a dynamic, cloud-based user interface that is a one-stop shop for vendors allowing entry into the Kohl s ecosystem. Overview What is K-Link? Streamlined tool for vendors to enter attribution and upload images, allowing for quick omnichannel item set-up Directly approve or reject copy attributes with the vendor, eliminating back & forth s Full visibility to company workflow, due dates & timelines Efficient communication between vendor & Kohl s All Users Who will be required to use K-Link? K-Link will required to be used by all vendors, for all National, Private and Exclusive Brands regardless the business category. This includes: New York Brands, Milwaukee Brands, Drop Ship Vendors, VMI Vendors, National Vendors Vendor Managed Inventory (VMI) Will K-Link impact the VMI (Vendor Managed Inventory) PO process? The K-Link process will not change VMI. The only difference is that attributes will need to be complete before Kohl's can accept the PO into our system. 2

3 Attribution How is the item set up process initiated in K-Link? The initial item set will be owned by Kohl's K-Link specialists. Kohl's will assign due dates for both attributes and images. Vendors will be notified via K-Link of these due dates. Vendors are required to go into K-Link to complete item attributes and upload images/indicate samples sent. Do the attributes need to be submitted to both the merchant team and into K-Link? Is there a mass upload process where K-link can take all attributes from a spreadsheet and load them into the system automatically? Attributes will only need to be submitted in K-Link. There is a version of this currently in K-Link. The vendor can export the attributes from K-Link, and fill them out via Excel, and then re-upload them into K-Link. General Process Is the attribute process in K-Link only for online items? How long would it take for attributes to be approved or rejected? How are attributes exported from K-Link? Correct, the attribute process is for product that will be put on kohls.com. If the item is store only product and will never go online, attributes will not be required. The Best Practice time frame will be 2 business days for attribution approval. The user will choose the items to export, and then select "export attributes". This will download a CSV formatted excel file. Once this is filled out, the file can be saved. Then the user can select the "import attributes" button and browse for the file to import into K-Link. Can attributes be filled out before UPCs are loaded? Styles will not be set up in K-Link until after UPCs have been loaded. The best practice will be to complete attribution once styles have been set up in K-Link. Please work with your buying office in the case of rush orders. Is there an average number of days given to have attributes and imaging completed? Due dates are determined by your buying office. Please work closely with them to determine timelines/due dates for the entire process. Will we only be uploading attributes for new items? Existing items will not need to be re-attributed through K-Link, however if item maintenance is required, the item will need to be submitted through K-Link. Also if attributes were never initially provided for a style that needs to be set up, the style will be set up in K-Link and attributes will be required. What are attributes? Attributes that are required for vendors to complete are customer facing product descriptions. Vendors may reference their current copy excel spreadsheet. What is the copy excel spreadsheet for attributes? Today Kohl's receives the customer facing attributes for Kohls.com through an excel sheet known as the "copy excel spreadsheet". This form is typically sent over to the vendor by the merchandise specialist. Once vendors are onboarded, all attribution will be required in K-Link and the copy excel spreadsheets will no longer be accepted. Attributes Can you please specify what attributes need to be provided in K-Link? Will the attributes be specific by department/category? Will attributes come from a pre-determined drop down menu or will they be free text? The attributes that you will be asked to complete in K-Link are similar to the attributes on the copy spreadsheets you are completing today. You can reference these copy spreadsheets to help prepare. Attributes will be customized by a Specific Product value which will be selected by the vendor user. The Specific Product values will be populated off of department. They will be both free text and drop down What is the difference between the save and finish buttons? "Save" will save the attributes on the specific page you are working on. "Finish" will prompt you to save the entire style. If you click "finish" without completing all required attributes, an error message will appear prompting you to select required fields in red. You can save your work and come back to finish later. All attribution must be complete before submitting. Attribute Maintenance Is there a character max limit on the attributes? Are mandatory attributes noted in K-Link? How can items be maintenanced if they are grouped together? (ex if sizes are grouped together but will have different product dimensions) How are attributes maintenanced once a PO is created or attributes are submitted in K-Link? Yes, there are some character limitations. All attributes will be required to be filled in. Each style number will have its own set of attributes. If you have multiple sizes or colors for one style number, the most common attributes that have multiple values (i.e. dimensions, fabrications) are free text fields for more information to be added. You can also mass edit multiple styles together. If attributes need to be updated/edit after they have been submitted, you will want to work with your specialist and item production to correct these attributes. How do new attribute categories get added into K-Link? The buying office will send a request form to get category added. Notification Ownership Who on the vendor side will receive communication regarding attributes and images? Does the vendor receive another when all attributes have been approved in order to follow up on the PO? Once the item set up has begun in K-link, can all members of a team with access to K-link have access to uploading images/attributes for each style? Do private label vendors complete attribution within K- Link? All K-Link users associated with your company will be able to receive s. preferences can be adjusted in a user's preferences. Under preferences, a user is able to turn off notifications regarding item attributes or image upload. Yes, you will receive an once attributes have been approved. Anyone on the vendor side will be able to upload images/attributes. Yes, after vendors have been onboarded, all attributes for the item will be completed within K- Link. How does the Kohl's Digital team know whether attributes are correct when approving them? Can specialists change anything if they see something incorrect? The Digital Team has been trained on customer facing attributes and are experts on creating product pages for Kohl's. Rejected Attributes If attributes are rejected upon submission and extend past 5 day window vendors are given to complete attributes, would we be able to bypass in order ensure delivery? No. For National Brands, systematically approved attributes are required to the release a purchase order. The vendor will need to address the rejected attributes promptly, correct them and resubmit for Item Production to review. 3

4 Direct Ship What does DSN stand for? DSN = Direct Ship Network; Many times people refer to the standardized template for Direct Ship fulfilled product as the DSN template/spreadsheet General Process How does K-Link apply to Drop Ship/Direct Ship Vendors? What is the process for Direct Ship Vendors? Will the process prior to attribution and image upload change or will DSNs still be sent to the buying teams? How do Direct Ship Vendors get orders? All vendors, including Drop Ship/Direct Ship Vendors, will be required to go into K-Link and complete the attribution and image upload/sample process. The Direct Ship Template (DSN) will still be used to upload Direct Ship styles into K-Link. The process will be the same for Direct Ship vendors, you will continue to use a DSN template as you do today. Instead of completing the attributes on the DSN template, vendors will do this in K-Link. Vendors will receive s advising once they can load inventory, and will also have the ability to download sku level information for merchant groups. The process will not change. The vendor will still submit the DSN form to the buying office for approval. Vendors will no longer need to submit copy attribution spreadsheets along with the DSN. Direct ship vendors will continue to receive orders as they do today. Is the item set-up process the same for dropship teams as owned inventory? Yes, the item set-up and attribute process will be the same. Commerce Hub Currently we set up skus on Commerce Hub, does it change with K-Link? What if we only have Commerce Hub PO's? Will we still be able to use these POs for registration? K-Link is for Kohl s resources and attribution/image upload. CommerceHub is for Direct Ship inventory and order management. The two applications are separate functions. K-Link will not impact CommerceHub processes. The Commerce Hub POs will be able to be used for registration. Will Direct Ship Vendors still use the excel DSN assortment template? Yes, Direct Ship vendors will still use the excel DSN. There will be an updated version of the DSN that is compatible with K-Link. The copy tab will no longer need to be filled out in the DSN Template. Instead the copy attributes will be completed in K-Link by the Vendor. The new DSN template will be providing during your onboarding week if your buying office has not already passed this over. The DSN Template should then be sent to the buying office to finalize the assortment. DSN Template Do I still need to submit the DSN template to my buying office? Yes, all DSN templates still need to be sent to your buyer/assistant buyer to review and finalize the assortment. Do we have to resubmit DSNs that have been previously submitted? Once onboarded, all go forward styles should be completed in the new DSN template. You will not have to resubmit previously sent DSNs. Currently Kohl's send us back Kohl's sku's for DSN once approved. Will this process continue? Yes, you will receive an from K-Link with the SKUs for your DSN. Images Will Direct Ship Vendors submit their own images or do we continue using the specified photographer? All vendors are encouraged to provide vendor supplied photography. Kohl's has specific requirements for photography shoots (must be professional lighting, camera, etc) and style guidelines. All of these requirements can be found on Kohl's Connection currently and will also be available on K-Link after launch. Style Number Will Kohl's still assign their own style number? Will I be able to obtain these numbers in K-Link to use to send inventory? Kohl's will still be setting up the style numbers as they do today. Vendors will have visibility to the style numbers that Kohl's uses and will be able to download sku level information from merchant groups. You will also be receiving an to alert you once you are able to load inventory for specific styles. Registration Will Direct Ship vendors need to register for K-Link? If you have a personal account (not shared) with Kohl's Connection, you will be prompted to reset your password when registering for K-Link. If you currently have a shared Kohl's Connection account, each user will need to set-up their own account and separate log ins. UPC Catalog We do not currently use the UPC catalog as a direct ship vendor. Are we now being required to add this to our process? Partner with your buying team and vendor services for nuances in the process regarding UPCs. 4

5 Item Set-Up / Maintenance General Does K-Link save our attributes? How long does it take for a product to go live after the process has been completed? What is the Merchant Group Name? Yes, all attributes will stay in K-Link. When styles go live on the site will be dependent a number of different factors such as: product launch date, attribute completion, images/samples received, inventory available etc. As K-Link continues to evolve and processes become more efficient, the timeframe from which styles will go live on the site will improve. Merchant Group names will be identified by the buying office. This will be used to name the group of styles that are being set-up. The group name will contain the dept number and vendor name and any other unique identifier of the styles included (ie program name). Item Set Up Communication Will we still go through our buyers and send excel sheets? Or will it be done through K-Link? Item setup communication will be done like it is today. It will still be communicated via a Buy Sheet or a DSN. The K-Link Specialist will set up the items in K-Link and send the styles to the vendors to complete the attribute and image upload/sample process. Will items that currently live on site need to be moved over to K-Link? Existing SKUs already set up in our systems do not need to pull into K-Link. If a SKU needs maintenance the merchandise specialist will pull it into K-Link and the vendor will need to complete attributes. Current Style/SKUs What if I need to make an update to an attribute to styles that are already live on the site? Will we need to resubmit attribution for existing styles? What if I have a reorder of product? What will happen to previous styles that were not loaded into K-Link? Will we still be doing the "old way" with attributes and images? If attributes for a style/sku need to be updated, please reach out to your K-Link Specialist and Item Production partners to make these updates. Potential future enhancements are on the roadmap for updates to be made within K-Link. If attributions have already been submitted to Kohl's, you will not have to resubmit unless updates are needed. Until your designated K-Link on-boarding week, please continue to use the legacy process for item set up. However, you may be asked to provide item attributes through K-Link at a later date so that you can upload images into K-Link. If we have items that are only sold in stores, will data that was setup prior to K-Link be transferred over to K-link? If product is store only, attributes will not be required in K-Link. If store only product were to transition to be online, attribution would need to be completed. How will color and sizes adds for existing product be handled? K-Link Specialists will be able to add colors and sizes to existing products. If the style numbers are exactly the same, vendors will not need to re-attribute the item but they will need to upload images for the new color, or send samples for the new color. If the style number is new, the vendor will have to attribute the new style numbers in K-Link and upload images or send samples. Style/SKU Add During the onboarding period, if we need to add new skus, should we continue to work as per existing way of working with buyers on and excel sheets? Until Vendors are onboarded into K-Link they will still need to provide copy spreadsheets as they are today. Please work with your buying office on what assortments you will be working in the "legacy" process or via K-Link during the transition process. In the event there this is a color-addition to an existing style already active online, how will vendors/merchants be able to indicate the Web ID to combine into so products are grouped together online? This will be managed within K-Link by adding the color to the desired web ID. This will be part of the training that specialists will receive on Item Maintenance. Selling Channel Can a vendor indicate if the item is for store DC, EFC and/or Direct Ship? This step is completed in the item set-up process which is handled by K-Link Specialist. The vendor will not be completing this information. 5

6 Images / Samples How are images submitted? All images will be submitted under a merchant group. There is a tab in each merchant group for images or samples. Once images are uploaded, there is a "submit" button in the bottom right-hand corner. How much lead time is required for Kohl's photography team to create the images? This process has not changed. The same timeline is required, weeks prior to ship. General - Process Is the image upload optional? Is a CAD sufficient for reference? If we are not currently providing Kohl's with Images, will it become a requirement moving forward? Images are required to sell products online. Images cannot be CADs. If you currently provide samples to Kohl's today, you will continue to do so. The vendor will indicate in K-Link that a sample will be sent to the buying office. If you currently provide samples to Kohl's today, you can continue to do so. The vendor will indicate in K-Link that a sample will be sent to the buying office. Are images due when buys are due? If attributes forms have already been supplied, does that mean I only need to upload photos in K-Link? Can a PO be generated if attributes are completed but images have not yet been submitted? Images and attributes may be due on separate timelines. When the K-Link Specialist creates the merchant group, they will assign separate due dates for attributes and images. Reference these due dates to know when images/samples will be required. There will likely be a bit of a transition period as we onboard vendors into K-Link. If an item was set up in K-Link, the attribution will need to be done in K-Link and the image will need to be uploaded in K-Link. If an item was not set up in K-Link, images will either be submitted through drop box until you have been onboarded into K-Link or the style will be set-up in K- Link for images to be submitted. Images are not systematically required to be completed prior to the release of a PO. Where can we find updated image requirement and naming guideline documents? Specific Image requirements will not change. You will be able to access image upload requirements via K-Link. You can always reach out to your buying office for this information as well. Image Requirements Will any image requirements change with K-Link? (ie required background) How does the image team know what image should be the "hero" ( main) image? All image requirements will stay the same. Please reference image requirements located under the image upload tab. There is a link to our image requirements on the image upload tab with in each merchant group. You can add underscore "hero" or "main" after the style number to indicate to our item production team for which image to use. Is a color required in the naming convention? Is there a minimum amount of images required? Vendor Color is not needed in the naming convention for the image to upload. The new naming convention only requires the image to be named the vendor style number. Each business area has photography guidelines specific to their area. Photography guidelines will remain the same in each area. Image Updates What If an item or image needs to be updated? What is the time frame to re-upload anything that was rejected? If an item or image needs to be updated, work with your specialist and item production partners to make these updates. All image due dates will remain the same. If images were rejected your original due date will not change. You will need to promptly re upload qualifying images and re-submit. Videos Can videos be uploaded into K-Link? At this time videos cannot be uploaded into K-Link. Videos will need to be sent through the same process as today. This is on the roadmap for future enhancements. 6

7 K-Link Registration / Onboarding Will each user be required to have their own log in? All vendor users will be required to register in K-Link for their own individual account. Shared account access will no longer be available for security reasons. Vendors will also be prompted to change their password every 90 days. Account If we currently have multiple people sharing an account in Kohls Connection, how do I gain access to K-Link? How can we ensure all of our users get a register from Octa for K-Link? Can there be multiple users for a given vendor in K-Link? If you are currently sharing a log in, all users will be required to set-up their own account for K-Link. Communication will be sent in out regarding how to register beginning June 11th. As account reps/vendor users, please make sure you are forwarding the K-Link communication regarding registration and onboarding to members of your team. If there are any team members that did not receive communication they will have the ability to selfregister in K-Link To receive the Okta you need to have a Kohl's Connection account. If you do not have a Kohl's Connection account, you can go to Kohl's Connection and register for an account. Vendor ID and an active PO will be required. You can also self-register for an account when K-Link launches. You will need to provide your Vendor ID # and an active PO #. Yes. There is not a limit to the number of users per vendor for K-Link. However, every user will be required to have their own logins. Will all vendor users have access to all available content in K-Link? Do the log-ins have "security-based" limitations? All vendor users will have access to all content in K-Link, regardless if they are part of logistics or the sales team. Admin Rights Multiple Vendors What PO number do you use to register? What if I do not have a vendor number or do not know my vendor number? Will the Admin for K-Link be the same as Kohl's Connection? Is there a limit to the number of users per vendor who can receive admin rights? If I represent multiple vendors, how do I gain access to all of our vendors within K-Link? You can use any approved PO number for your company. All Kohl's vendors have a vendor number. Please reach out to your buying office for assistance if you do not know your vendor number. At the time of launch, all sales account reps will be provided with admin rights. It will be up to each vendor to determine who should have admin rights and will be responsible for setting up admin rights for the necessary individual(s). No, there is not a limit to the number of users for each vendor that can have admin rights. This will be provided to all sales account reps to start. When registering for K-Link, you will be able to add multiple vendor numbers to your account when you are registering. You will need each vendor number and active PO. If you are experiencing security issues and do not have access, please reach out to the EOC for assistance My changed from my initial registration to Kohl's You are able to update your in Kohl's Connection. If you need assistance in updating Connection. Will I be able to use my new and sign on your address in Kohl's Connection, please reach out to vendor.services@kohls.com. to Klink as a "new" vendor? Or should I change the in Otherwise you are able to register in K-Link with your updated . Kohl's Connection? Kohl's Connection When will Kohl's Connection Retire? Can we use Kohl's Connection and K-Link concurrently during the transition? Kohl's Connection will retire July 1st. All content within Kohl's Connection today will be available in K-Link at the time of launch. Once you are onboarded, you will need to to use K-Link instead of Kohls Connection. All content on Kohl's Connection will migrate over to K-Link. The content will not be managed/updated in Kohl's Connection after K-Link launches. I have registered on Kohl's Connection but have not recieved my access. What is the usual turnaround time for Please reach out to vendor.services@kohls.com for assistance. access? Is K-Link different from Kohl's Connection? Yes, K-Link is replacing Kohl's Connection. New User Onboarding Schedule Registration How can new users register for K-Link? (ie new hires) Do I need to be set-up in Kohl's Connection first to get access to K-Link? I am a new vendor to Kohls. How do I get access to K- Link? When will communication be sent out regarding an exact timeline for our individual vendor onboarding week? Will onboarding take place all at once? Who will receive the for K-Link registration? Will the be sent to any that is set up in Kohl's connection? What is the specific address we will get the invitation from Okta will it also end in kohls.com? After K-Link launches, individuals will be able to self-register for K-Link. They will need their vendor number and an active PO # when registering. You do not need to have a Kohl's Connection account to gain access to K-Link. You will be able to self-register for K-Link. As a new vendor you will need to work with your merchant team and vendor services to ensure that you are set up as a Kohl's Vendor. At that time, you will be able to register for an account in K-Link. Communication will be sent out beginning June 11th regarding registration and information regarding onboarding cadence. You may also reach out to your merchant partners for when your onboarding week is prior to communication. Onboarding will take place in a phased approach from June week 4 through August week 4. All current Kohl's Connection users and account reps will receive information for registering for K-Link. The will be sent out the that is linked to your Kohl's Connection account. It will also be sent out to account reps that have been identified by the buying office. <noreply@okta.com> 7

8 K-Link Forms / Vendor Information General All Kohl's Connection Content All content currently in Kohl's Connection today will move over to K-Link in June. Vendors will continue to have access to reports, sales data, and logistics information. There will also be links to access the Transplace portal and Compliance Networks. Accounts Payable Where can I get invoice status and when? All accounts payable information will still be available through Accounts Payable. This process will remain the same as it is today. Links to access Accounts Payable will be in K- Link. Compliance Where will Compliance disputes be housed? K-Link will house links to access all compliance/transplace information. Until K-Link launches you can access all of this in Kohl's Connection Where will we find our Vendor Report Card going forward? Vendor Scorecard will be available in K-Link. K-Link will house the link to Compliance Networks portal, where you will continue to pull your scorecard as vendors do today. Logistics Will all Logistics still be done through TMS/Transplace? Yes, all logistics, routing, compliance will still be completed through TMS and Compliance Networks Portal. There will be a link in K-Link to access TMS. Will I continue to find Store to DC info? Yes, all logistics information from Kohl's Connection will move over to K-Link. Monthly Updates Will we still have access to monthly updates/changes in K- Link? Yes, monthly updates will occur on the 1st of every month on K-Link. Will routing go through Klink? No, you will still be routing through the Transplace portal. There will be a link in K-Link to access Transplace. Will ASNs still need to be submitted through EDI? Yes, this process will not change. Transplace/Routing Will we receive PO's through the K-link? You will continue to receive your PO's the same way as you do today. Will this affect distro's for PO's? No. Attribution is needed prior to a PO being created and released to the vendor. The distros/allocation process will remain the same once PO's have been created and EDI'd. 8

9 Notifications The notifications that will be sent out will be regarding the item set-up process (attributes & image upload/samples) and item matainence (color/size adds). Direct Ship vendors will also receive notification to load inventory in CommerceHub. Please see sample list below of what notifications you may receive as a vendor for item set-up and image upload: Content What will we receive notifications on? Merchant Group has been created and attributes/images are ready to be completed Dues Dates are approaching or past due for attribution and image/samples Attributes/Images have been rejected and need to be updated There will not be notifications regarding changes to reporting and sales content. Continue to work with your merchant partners to alert you if any changes have been made to PAs or VPS. Timing When will we receive notifications that styles are available in K-Link to complete attributes or provide image/samples? Notifications happen in real time. As soon as the Kohl's specialists creates the merchant group, the vendor will receive a notification that work is ready to be completed. Once in K- Link the vendor will have visibility to due dates for attributes and image/samples. Method How will we receive notifications? You will receive notifications and/or bell notifications within the system to notify you when there is action that needs to be taken. Who Will all users receive these notifications? Yes, all vendor users will receive notifcations, regardless of their business area. Each user is able to turn off notifications in the "preferences" section in K-Link. 9

10 Pre-Set Up Process (ie Buy Process) What is the workflow process in K-Link? For National Branded Vendors all attributes will be required in K-Link prior to the release of a purchase order. Due dates will be assigned by the Kohl's Specialist and notifications will be sent to the vendor when attributes are ready to be completed and images/samples are due. Due dates for attributes and images may be the same or may be different. This is determined by the buying office. Only attributes are required for a Purchase Order to be created. Process Flow What is the workflow timeline? Who does this workflow timeline apply to? At a minimum the workflow timeline is 12 business days. Buying team has 2 days to validate buy plan assortment K-Link Specialist has 3 days to set up the styles in K-Link Vendor has 5 days to complete attributes in K-Link Item Production has 2 days to review and approve styles At this time a Purchase Order may be created and EDI'd. Images/Samples may be on a different timeline. Samples - should be provided based on current marketing guidelines (9 weeks prior to ship) Images - should be provided based on current marketing guidelines (9 weeks prior to ship) This workflow timeline applies to all Kohl's and Vendor partners. Internal: Merchants, PD, Digital Teams External: National, Private/Exclusive, VMI, Direct Ship Vendors Continue to have conversations with your merchant partners regarding how this process will look for your particular area of business. Will the buysheet still be sent from the buying office to the vendor? Yes, you will continue to work your merchant partners to receive buy plans. Once buy plans have been finalized they will be set-up by the K-Link Specialist within Kohl's. Vendors will then receive a notification that styles have been set-up and attributes can be completed. When will we transition to this new process for our new orders? How much faster will styles go live? Vendor onboarding will be phased between June to September. The first buys that are put through will be dependent upon your specific vendor onboarding date and at what point you are at in the buy cycle at your onboarding date. For questions on your specific onboarding week you can reach out to your merchant partners. From there you can determine where you are in your current order-writing timelines. When styles go live on the site will be dependent a number of different factors such as: product launch date, attribute completion, images/samples received, inventory available etc. As K-Link continues to evolve and processes become more efficient, the timeframe from which styles will go live on the site will improve. Can a buy plan be submitted prior to UPCs are uploaded? Yes, you can still submit your buy plan prior to UPCs being loaded. However, the item setup cannot begin until UPCs are uploaded in the catalog. Based on the new timeline in the process of when PO can be generated should we be already communicating TNA"s with our buying teams to account for this. Yes, you should continue to have conversations with your buying office regarding any potential timeline concerns/constraints. Pre-Set Up Process What kind of paperwork will need for the buyers to review assortment prior to final selection. The buyers will follow the same process that they follow today in regards to buy sheet finalization. It will be important that all internal set-up attributes are completely and accurately filled out prior to the K-Link specialist setting up the styles in K-Link. Can UPCs be loaded before styles are finalized? Vendors can upload UPCs in the catalog before styles are finalized. However it is still the responsibility of the buying office to validate and finalize the assortment. The buying office will indicate which styles should be set-up. Styles that are not being bought by Kohl's will not be set-up. Will Kohl's still provide the style name to us to then go in and upload the UPC? If Kohl's is provide style names on the buy plan today, they will continue to do so. Once you've received the finalized buy plan you can use these styles to set up UPC's. Rush Orders Can this timeline be shortened? (ie chase orders, one off situations) How does this timeline impact hot market chase businesses? K-Link is real time and the timeline can be shortened as long as all partners (merchants, vendors, item production are aligned). If the vendor has attributes ready, they are able to submit attributes in one day. Attributes will still be required for national brands in order for a style to be written on a Purchase Order. Work closely with your Merchant Partners to ensure attributes and images are received promptly. For new hot market chase items there will be a process in place for quick turn-around. Vendors will work with their Merchant partners and Item Production for these specific situations. Selling Channel Is this process for online only product only or for stores too? I work with different product categories and have different buyer contacts per category. Will this still be necessary using K-link? All item set-up, regardless of selling channel, will be set-up in K-Link. However, Kohl's will only require attributes for online product. If it is store only product attributes are not required in K-Link. The vendor will not be prompted to complete this step in the process. The buying offices will still manage their current categories today. All of your Buyer/AB/Planner/Analyst contacts will still remain the same. If you are currently working with multiple offices today, you will continue to do so in the future. 10

11 Product Development / OnePLM General Will OnePLM still be utilized? Will new items and/or revisions to existing items need to be loaded to both K-Link and OnePLM? K-Link is not replacing OnePLM. Vendors using oneplm will continue to provide all neccessary information for the product to this system. K-Link will be able to pull attributes from OnePLM to auto-populate specific fields in K-Link. Attributes/information from oneplm will still be used to create the ICR's. ICR's will be referenced when attributing in K-Link. Each system will need to be updated appropriately in order for information to flow correctly. User Will all private/exclusive brand vendors be required to complete attributes in K-Link? Do vendors that go thru Li&Fung have the same K-Link requirements or will this only be OnePLM? Yes, all vendors will be required to enter attributes in K-Link. Product Development will continue to enter information into OnePLM. Yes all Vendors, whether they work though Li & Fung or not, will be required to use K-Link and to use oneplm as they currently do today. Samples If we use One PLM for samples, do we still need to use K- link? Vendors currently using oneplm for sample requests & tracking should continue to provide detailed tracking information in this system. All Vendors will also need to select the sample indicator in K-Link to note if an image/sample has been sent. 11

12 Reporting / Sales Performance All reports that are currently in Kohl's Connection today will move over to K-Link. Vendor users will be able to access these reports through the MSI reporting link that will be available in K-Link at the time of launch. General What reports will be available in K-Link? Please is a list of current reports available to vendors: All Store Vendor Style Summary Non Clearance All Store Vendor Style Summary Clearance Brick & Mortar Vendor Style Summary Non Clearance Brick & Mortar Vendor Style Summary Clearance E-Commerce Vendor Style Summary Non Clearance E-Commerce Vendor Style Summary Clearance Direct Ship Vendor Style Summary Non Clearance Vendor Market Cluster Style Summary Vendor Totals by Dept. Year End Archive LY Vendor Totals by Dept. Vendor Totals by Market Cluster Current Reports When will the reports be available in K-Link? Is K-Link going to replace the microstrategy portal? Will reports be in the same format as they are today in Kohl's Connection? Will the selling data be different from what is currently featured on the Koh's Portal? Currently sales reports are available on Sunday for prior week. Will they still be available on Sunday? Will we be able to export selling in K-Link to excel? All reports in Kohl's Connection are still available. These will migrate over to K-Link when K- Link launches in June. The new Omni Weekly Business Summary and Style Summary will be coming soon! No. You will be able to get to your reports from the K-Link interface, but reports will stay on the MSI portal. Yes, all reports will remain the same when they move over to K-Link. The new Omni Weekly Business Summary and Style Summary reports will provide some additional metrics that are not on existing reports today. Stay tuned for more information! All selling data will remain the same, except for the Omni Weekly Business Summary and Style Summary reports which will include demand and channel sales Reporting process will remain the same as it is today. Sales Reporting will be able to be exported into Excel. However, please note that all data will be pivoted as it is being exported from an MSI environment that is built off pivot tables. Will the reports show by style by tier or by hot, super hot, cold or mild? At this time specific sales by store/localization market date is not available. The new Omni Weekly Business Summary will show high level data by Climate. Will sales reports in K-Link show TY vs LY? The new Omni Weekly Business Summary will show TY vs LY comparisons Metrics Will we be able to access our assortment of active SKUs Yes, you will be able to run reports on all created SKUs. Currently you have to select a on K-Link and run reports with those instead of just reports creation date range. with SKUs that have sales? Will old sales data be transferred over or will we only be able to see new sales data going forward? What are the new Omni Weekly Business Summary and Style Summary reports? All content will remain the same and you will still have access to historical sales data. Coming Soon to K-Link. Weekly Business Summary: High level overview of business, including demand and verified sales, and LY data. Drill down to major class view. Style Summary: Overview of demand sales and inventory data at the style level and below, including a best sellers recap. Drill down to SKU/size level Will we be able to see demand broken out? SFS, BOPUS, Direct ship? The Omni Weekly Business summary will provide more demand sales data. This will be a great tool to use once available. Enhanced Reporting Notifications Training Unit Projections (PAs) & Vendor Performance Summary (VPS) Will there be the opportunity to build more customized reports? Will store and size level sales data be available? Will K-Link be able to provide more historical data (any week, month, quarter, or year etc) as opposed to just the past few weeks? I am currently receiving weekly s from kohlsbireporting@kohls.com that send my reports. Will this continue? Will there be a training portion for the reporting in K-Link? Will we be able to print PA's and VPS? Will past Fiscal Year VPS be moved over to K-Link as well? The new PA reporting has not been accurate since the update. When will reporting issues be fixed? Adhoc reporting will not be available in K-Link. We are continually looking at how we can improve our reporting capabilities for our vendor partners. At this time Kohl's reporting will not go down to store level. With the new Style Summary Report you will be able to drill down to size/sku level. There are reports that are currently available that offer Last Week, Month-to-Date and Season-to-Date information. (Vendor Style Summary reports, Direct Ship Vendor Style Summary). For Year-to-Date information you can reference Vendor Totals by Department report. We are working with our reporting team to see what future enhancements we will be able to provide to our vendor partners. Reporting process will remain the same as it is today. We will be providing a reporting packet with information regarding which reports are available to vendors and what each report entails. These reports are all the same reports that you currently have access and can be using in Kohl's Connection today. You still have printing capabilities with the new KP2. We have received feedback regarding how the new process is much more difficult to navigate and is far more time consuming since there is not a mass print option. The reporting team is taking this back and working on enhancements. (Coming Soon) Yes, you will have access to 2016, 2017, and 2018 VPS in K-Link. Please reach out to your buying office for assistance regarding Unit Projections. (The goal is to have enhancements and data issues resolved by July. Is there another report to see markdowns besides the PA? Please reach out to your buying office for assistance regarding a different view for markdowns. 12

13 System Compatibility Computer Will K-Link be compatible with both PC and Mac computers? Yes, K-Link has been developed and tested to work on both PC and Mac computers. Browser What is the preferred browser for K-Link? Google Chrome is the preferred browser. Kohl's has also tested Safari on Mac systems. System We've experienced past issues in Kohl's Connection while uploading images. How has Kohl's addressed this for K- Link? K-Link is cloud-based, which means that it is not reliant on servers. As a result it will be faster than Kohl's Connection. With large batches of images, users may experience slowness. However, there is continued testing to improve this experience for our vendor partners. 13

14 Training K-Link May Webinars Will a recording of the May Webinars be posted for future reference? Will the presentation be available from the May Webinar? Will the training be virtual? A recording of the webinar has been recently sent to vendors via the May Monthly Kohl's Connection update. We will be sure to post a recording of the webinar for future reference in K-Link. Additional communication regarding K-link registration, onboarding, and training will be provided beginning in June. A copy of the Powerpoint presentation and FAQs were sent out prior to each webinar. If you did not receive the documents we can post this in K-Link for future reference. Additional communication regarding K-link registration, onboarding, and training will be provided beginning in June. Vendors will receive a soft copy user guides, best practices, tips & tricks, and glossary of attributes. We will also be hosting live training via webinars for vendors during their onboarding week. Attribute & Image Upload/Sample Process How can our teams overseas receive training? Vendors will receive a soft copy user guides, best practices, tips & tricks, and glossary of attributes. They can provide this content to their overseas partners if they do not receive it. We will also be hosting live training via webinars for vendors during their onboarding week. When will training take place? Training will take place during your vendor onboarding week between June week 4 and August week 4. Additional communication will be sent out to vendors as their onboarding week approaches. Vendors can also reach out to their merchant partners for their onboarding week. Reports Will we get training on sales reports? There will not be a formal training on vendor sales reports. All current reports vendors have access to in Kohl's Connection will still exist in K-Link. Vendor account reps will receive a reporting packet that outlines which reports are available to vendors and high-level overview of each report. This can be shared with all vendor partners. We will also have this posted in K-Link for future reference. 14

15 Technology Technology Solve What is a technology solve for systems to work together? API call? A way for Kohl s system to make a call to the vendor s current content management system. Vendors will store attributes in their own system. Kohl s portal will then make a call to the vendor s system to collect attributes and auto populate fields within K-Link. This will not be a feature available with the June 2018 release. K-Link and the Kohl s Technology are continuing to work through what this will look like for Q3. We currently work with third party system (ex. Salsify). Will K-Link be compatible? Kohl's Technology teams are currently working through what a technology solve may look like for future integration. This will not be available at the time of launch in June 2018, but is on the roadmap for future enhancements (targeting Q3). 15

16 UPCs What is the UPC catalog? (Also referred to as Open Text (GXS) or Intertrade.) Intertrade / Global Item Setup Catalog (AKA GSX Catalog) is a Catalog in the retail industry that houses product data in a synchronized application. It allows marketers, manufacturers and suppliers to share with retailers their latest product information. We use this Catalog for vendor data such as color, size, and UPC's to initiate the style set up process in K-link Define / Purpose Is the Open Text Catalog separate from K-Link? Yes, Open Text is separate from K-Link. It is a third-party UPC Catalog service. UPC's will be loaded into the Open Text (GXS) or Intetrade catalogues in order to set up styles in K-Link. Will Open Text Catalog (GSX) still be required after K-Link launches? Yes, the Vendor UPC Catalog will still be required. Kohl's uses Intertrade and GXS/Open Text Please explain the need for the GXS catalogue when K-Link is available? The GXS catalog is how Kohl's gets access to the Vendor UPC's. The Kohls K-Link Specialist will pull the UPCs from the GXS catalog to complete the item set-up process. What attributes will feed over from the UPC Catalog to K- Link? Currently, Kohls is pulling over 5 attributes: UPC, NRF Size, NRF Code, Vendor Color, and Description. There will potentially be a future enhancement to pull in the GS1 Extended Attributes. More to come. Will vendors still be able to use our own UPC's for items? Yes, vendors will continue to be able to use their own UPCs for items. Does the process differ for Drop Ship Vendors? For Direct Ship vendors, please also continue to provide your UPC's on the DSN as well. Currently our analysts pull our UPC's and load them for us. Will this change? UPC's will need to be loaded into the GXS or Intetrtrade catalog similar to how they are being loaded today. If someone on your team is completing this today, they will continue to do so going forward. Process As a Book Vendor, we utilize a 13-digit ISBN #s instead of UPCs. Will the system recognize this? If you are currently providing ISBN #s instead of UPC numbers, the system will continue to recognize and accept this. This process will not change. Does the UPC process follow the same guidelines for Import orders? For Private Brand that utilizes Vendor UPC's, they will continue to need to upload UPC's to the catalog. For Import Private Brand that ONLY uses an Internal Kohl's UPC, they will not be required to enter Vendor UPC's into a catalogue. Do Items that are online only need to have UPCs loaded into the UPC Catalog? Regardless of selling channel, UPC's do need to be uploaded into the UPC Catalog. If UPC's are created ahead of time before buy plans are Potentially, yes. It will vary per buying office. If the Kohl's buying office is in starting the set up passed, would we be able to save some time in between the process before a buy plan is passed or approved, they will work that out with each vendor time that the buy plan is passed and PO created? accordingly. How do we set up a UPC without the style number provided by the buying team? The buying process will remain the same as today in regards to buy plan finalization. The buying offices will pass off completed buys to the K-Link Specialists, and those buy plans will contain the Style Number that Kohls will be using in K-Link. If the buying offices are currently sending the style numbers to their vendor partners, they will continue to do so. Is Open Text / GXS related to K-Link? We are in the process of entering our attributes for new items into Open Text. Open Text is not related to K-Link, however, K-Link will still be utilizing calls to the Open Text/GXS Catalog. In the future, there will also be the capability to leverage Extended Attributes that vendors upload into the UPC Catalog. Extended Attributes Will there be double work needing to complete attributes in the UPC Catalogs and K-Link? At this time we are only asking vendors to provide style number, style description, color, sizes, and UPC's into the UPC catalog. This information will then feed directly into K-Link for item set-up. Additional/Extended attributes that you may be filling out in the UPC Catalog will not feed over to K-Link at this time. This is on the list for future enhancements. Does the filter in the UPC Catalogue called "BARE MINIMUM" contain all of the properties that are required for to create the items before putting in all the content into K- Link? The bare minimum attributes are not all of the attributes required to create a style.. Can you still enter multiple UPC codes for one item? Yes, this process will not change. Maintenance Will additional UPCs for an existing item be accepted? If an item is being carried over, and had previously been turned in, it will not need to go through K-Link. However if UPCs are being recycled from an old style number for a new style number, these can be re-used. The K-Link Specialist would delete the UPC from our systems in order to to re-use the UPC. Who determines what size run is needed for the UPC data? When does this get supplied and by whom? This is usually agreed upon between the Buying Office and the Vendor when finalizing the assortment. For EFC/DC product, this needs to be provided on the buy sheet, and UPC's need to be uploaded into the catalog before the sku's can be created in K-LInk. For Direct Ship product, this needs to be provided on the DSN and the UPCs need to be uploaded to the catalog before the sku's can be created in K-Link. How do I access the UPC catalog? Please contact vendor.services@kohls.com for additional information regarding the UPC catalog. They will be able to assist your team in getting set-up on the UPC catalog. Support What if you are a vendor that is exempt from the UPC catalog? All vendors are required to have a UPC catalog account. Please reach out to vendor.services@kohls.com with any additional UPC questions. Who should I contact if I have questions regarding the UPC Catalog? Please reach out to vendor.services@kohls.com. 16