Apple Mac VPN Service Setting up Remote Desktop

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1 Apple Mac VPN Service Setting up Remote Desktop After you have successfully connected via the VPN client to the University network you will then need to make the connection to your machine. To do this you will need to know the IP address of your machine. Your desktop support team will be able to provide you with this information. (How to guide is provided below). To start the connection you will need to click on the Go tab on the top left of your desktop and then select Connect to Server. 1. On the below screen you can see the address typed as vnc:// There are basically 2 parts to this address: The vnc:// part tells the computer the protocol you would like to use. VNC is a remote access tool that is used for Apple Macs. The second part is the IP address of your machine which in the example below is though this will be different for every machine. In a nutshell you are telling the computer to connect the specified IP address using the VNC protocol.

2 Finally if you ascertain your IP address as you would type vnc:// Before you click connect I would recommend you save this connection for future use, this will make it far easier to connect to your machine in the future. When you are sure the IP address and VNC syntax is correct. Click on the plus icon as the arrow below. This will save the connection for future uses under the Favourite Servers tab. 3. Once you have done this when you click on Go and Connect to Server (point 18) the connection will already be stored. Then it is simply a case of clicking on the saved connection and clicking Connect 4. You will then be presented with a login window which will allow you to access your Mac. If setup by Desktop Support the username will be remote and the password will be unique to you. Here you can tick Remember this password in my keychain and in future you will not be prompted for the username and password (unless it is changed)

3 5. Your Uni desktop will display on your screen in a window inside your home desktop. 6. When you click on the remote screen the screen sharing menu appears in the top left of your home desktop. This is where you can quit the sharing session

4 7. Clicking preferences has useful options as below for security, visual quality and performance 8. The view tab also has options to change the screen quality and hide and customize the toolbar. Please note increasing the screen quality will slow down the responsiveness of the connection. 9. The toolbar can be displayed on the screen share window. Below you can see 2 icons highlighted which are Send clipboard contents to the remote computer and Get clipboard contents from the remote computer which will allow you to copy and paste items from computer to computer. This is very useful for example if you are going abroad and forgot to save an item to your USB pen drive. In some circumstances however this does not work.

5 10. If this is the case there is another utility which can give you this functionality. The following steps will need to be done on your University machine AND your home machine, if you do not administrative rights on your Mac you will need to log a call with support to install this for you Navigate to the above website, this contains a utility called clipboard sharing which allows you to send and receive your clipboard from a remote computer. Click the download link as below. 11. If using Safari the below window will be displayed giving you a progress bar. Once downloaded the utility by default will be saved in the downloads folder in your home directory.

6 12. The downloads directory can be accessed on the right side of your dock if using Leopard. OR by double clicking the HardDisk icon on your desktop. Then selecting your Home directory, which is the House icon under the PLACES tab. Do wnloads directory can be seen below

7 13. There will be a folder in Downloads called Clipboard Sharing, inside this is the application itself. You may want to copy this to the applications folder. An easy way to do this is to click and hold the mouse button on the application and drag it into the Applications folder. 14. The first time you run the application the below message will be displayed. Click on open 15. You can tell if the application is running by looking at the top right of the screen, a scissor icon will be displayed. 16. Clicking on this will give you the options below, here you can send your clipboard and get your remote clipboard. For example if you wanted to copy a document from your work machine to you home machine you should complete the following steps On your University machine find the document and select copy (apple+c) On your University machine select Send my Clipboard, select your home computer A message should appear stating the clipboard has sent successfully On your home machine select paste in the destination folder of your choosing (apple+v)

8 17. When you have finished your screen sharing session, please quit the session as point 23 and remember to disconnect the VPN client. Please note while the VPN session is connected, you will not be able to browse the internet or any access any network resources you may have on your home machine. Note: Please be aware of the following When you remote in to your University machine from home you will not have the same responsiveness as if you were sat at your desk. For example there may be a slight delay when opening documents, browsing the internet etc. The speed of your internet connection is the main factor for slow performance/response when accessing your machine from home. Because you are accessing your machine via the internet, you would not be able to run programs such as Final Cut Pro without experiencing dropped frames etc.

9 For Desktop Support Use 1. Your UNIVERSITY MACHINE IP address can be discovered using the following: Go into System Preferences of your machine. This can either be done by clicking the Apple icon on the top left of your desktop and selecting System Preferences. Or, there may already be a System Preferences icon on your dock. 2. Once you are in System Preferences you need to click on the Network icon.

10 3. Ensure that the Ethernet tab is selected as below (green circular icon means it s selected). This is the interface your computer uses to communicate with the University network. Once selected your IP address will be displayed as the arrow below (this will typically be xxx.xxx or xxx.xxx where X = between 0 and 255). 4. When a user connects from home they need to specify an account to connect to their work machine. Some staff in the Uni use their domain account, others use a local account, some of which have passwords and others don t. Unfortunately you cannot authenticate a remote session with a domain user account (point 22) as the connection will be rejected. The only way to authenticate is with a local account. For security reasons the safest way is to create a local user called remote with basic user rights and a secure 8 character password. This ensures people cannot connect to someone else s Mac, and it provides another layer of security as a separate account is used to authenticate the remote access part. To do this go back into System Preferences and click on user accounts as the picture below

11 5. In the user accounts screen you may need to unlock the padlock to allow changes on the bottom left of the screen. You must specify an administrative username and password to unlock the preferences. Once the padlock is unlocked, (as below) click on the plus icon which will add another user account. 6. In the following window select a standard account with the name remote. Give the account an 8 character secure password. Click Create Account when the info has been entered. This can then be given to the end user for connecting remotely to the machine.

12 7. The remote account is now displayed on the left of the tab. 8. If the user is connecting from home another thing to check is the power options, as if the Mac powers down the user will not be able to connect to it. Go back into System Preferences and click on Energy Saver icon.

13 9. Set the computer to never sleep as sometimes the Mac will not wake up even with ARD. Set the display to sleep after around 20 minutes, this is important as it will stop the image on the screen burning into the display, also untick Put the hard disk(s) to sleep when possible as this can also make the computer impossible to remotely wake up. Once these options have been set, click on the options tab on the top of the screen. 10. Tick Restart automatically after a power failure, this will make all the boxes ticked.

14 11. Once this is done you will need to set the remote management options on the Mac itself. Go back into System Preferences and select sharing. 12. This will display the below screen, ensure that remote management is ticked as the arrow below. By default Remote management is allowed for all users however I would limit this to the administrator account and the remote account for security reasons as the administrator account is used by support officers and the remote account for the end user. To do this change Allow access for All Users to Only these users and click the plus icon as below.

15 13. This will display the below screen, the accounts here may vary but the administrator and remote account should now exist if configured by support. Here select the remote account and then click on the select button. 14. You will then get a menu with options to tick, here tick all options. 15. As below, then click on OK. Do this process for the administrator account also.

16 16. The screen should then look as below with allow access only for the administrator and remote accounts.

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