Tourism-Related Intellectual Contributions (academic and professional) 2009 to present

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1 Tourism-Related Intellectual Contributions (academic and professional) 2009 to present REFEREED PUBLICATIONS AND PRESENTATIONS Dimanche, F., & Andrades, L. (2012). Towards a demand approach to measure Tourism Destination Competitiveness. Paper presented at the Performance Measures and eeconomic Contributions of Tourism Symposium. UQAM Chaire de Tourisme Transat. Montréal, Canada. Dimanche, F., & Prayag, G. (2012). Visitor driven service experiences in a city destination: A mobile ethnographic approach. Paper published in the Proceedings of the TTRA International 2012 conference, ( Dimanche, F., Prayag, G., & Keup, M. (2012, April). Le service design dans le tourisme : Une approche ethnographique mobile. Paper presented (abstract published) at the 2eme Colloque national sur la Recherche et l Enseignement Supérieur en Tourisme Astres Université de Nice, Nice. Hosany, S., & Prayag, G. (in press). Patterns of tourist emotional responses, satisfaction and intention to recommend. Journal of Business Research. Prayag, G. (2012). Paradise for who? Segmenting visitors satisfaction with cognitive image and predicting behavioural loyalty. International Journal of Tourism Research, 14(1), Prayag, G., & Brittnacher, A. (2012, April). Environmental impacts of tourism for a French urban coastal destination, Nice: the case of German and British visitors. TTRA Europe Conference, Bilbao, Spain. Prayag, G., & Ekiz, E. (2012, February). Customer-focused relationship quality in casual dining restaurants of Kuala Lumpur, Malaysia. CAUTHE Conference, Melbourne, Australia. Prayag, G., & Alders, T. (2012). Residents perceptions of tourism impacts and relocation intentions: the case of the 2012 Olympic Games. BEST EN Think Tank and Conference, Gréoux les Bains, France, June Prayag, G., Landre, M., & Ryan, C. (2012). Restaurant locations in Hamilton, New Zealand: Clustering Patterns from 1996 to International Journal of Contemporary Hospitality Management, 24(3), Prayag, G., & Ryan, C. (2012). Antecedents of tourists loyalty to Mauritius: the role and influence of destination image, place attachment, personal involvement and satisfaction. Journal of Travel Research, 51(3), Ward-Perkins, D., & Dimanche, F. (2012). From measuring visitor flows to tourism attraction management: A new managerial approach (5 pages). Paper published in the Proceedings of the Travel and Tourism Research Association Europe conference: Performance Measurement and Management in Tourism. TTRA Europe. Ward-Perkins, D., & Dimanche, F. (2012). Controlling and influencing visitor flow as a basis for sustainable tourism management. Paper published in the proceedings of the BEST En Think Tank XII Mobilities and Sustainable Tourism (pages 82-88). ( 1

2 Andrades-Caldito, L., & Dimanche, F. (2011). Managing destination competitiveness through Interaction Spatial Models: A tourist spatial behavior approach. Consumer Behavior in Tourism Symposium Brunico, Italy. (abstract available online Bordelon, B., & Dimanche, F. (2011). Unofficial images of a tourism destination: New Orleans behind the scenes. International Journal of Leisure and Tourism Marketing, 2(4), Dimanche, F., Walsher, A., Dogra, S., & Dunton-Tinnus, C. (2011). Integration of corporate travel and meeting management. In Creativity and Innovation in Tourism, TTRA Europe 2011 Conference proceedings (5 pages). Prayag, G. (2011). Windsurfing risks: participants expectations, perceptions and satisfaction. Tourism Analysis, 16(6), Prayag, G. (2011). A research agenda for understanding tourism development in island economies. E- Review of Tourism Research, 9(5), Prayag, G. (2011, April). HRD in the Mauritian hospitality industry: an innovative analytical approach to understanding the value of staff training. TTRA Europe Conference, Archamps. Prayag, G., Cohen, S., & Yan, H. (2011, November). Potential Chinese independent travelers to Western Europe: motives, images, and amenities. European Tourism Futures Institute Conference, Leeuwarden, The Netherlands. Prayag, G., & Hung, H.S. (2011, June). Nice vacation in Nice: senior travellers motivations. Advances in Hospitality & Tourism Marketing Management Conference, Istanbul, Turkey. Prayag, G., & Jankee, M. (2011, November). Risk, satisfaction, & future behaviour: The case of windsurfers to Mauritius. Emerging Research Paradigms in Social Sciences Conference, Dubai. Prayag, G., & Ryan, C. (2011). The relationship between the push & pull attributes of a tourist destination: the role of nationality. An analytical qualitative research approach. Current Issues in Tourism, 14(2), Ben Mimoun, S., Ouvry, M., & Poncin, I. (2010). Beyond place sharing, the shopping experience of tourists and natives: The case of the Medina of Sousse. Proceedings of the conference of Academy of Marketing Science Conference: Cultural perspective, Lille. Dimanche, F. (2010). En quête de la génération C : Pour un nouvel agenda de recherche marketing et tourisme. Mondes du Tourisme, 1(1), Dimanche, F., & Dimanche, C. (2010). Air travel and your health: Is it safe up there? In L. Puczko (Ed.), Health, Wellness and Tourism: healthy tourists, healthy business? Proceedings of the Travel and Tourism Research Association Europe 2010 (pp ). TTRA Europe. Felix, M. (2010, September). Tourism development policy: A model of value co-creation to link up social capital and territorial resources integration. Paper presented at the Tourism, Exploring Co- Creation conference, Pannonia University, Vezsprem Hungary. Hossany, S., & Prayag, G. (2010). A typology of tourist emotional experiences toward holiday destinations. Paper presented at the International Research Symposium in Services Management (IRSSM), Mauritius, Aug Hossany, S., & Prayag, G. (2010, September). Patterns of tourist emotional responses, satisfaction and intention to recommend. Global Marketing Conference, Tokyo. 2

3 Jianvittayakit, L., & Dimanche, F. (2010). An investigation of travel motivation as a factor in international students choice of a foreign university: A Thai case study. In M. Neal and C. Jones (Eds.), Proceedings of the 4th International Colloquium on Tourism & Leisure 2010 Bangkok. Paget, E., Dimanche, F., & Mounet, J.-P. (2010). A Tourism Innovation Case: An Actor-Network Approach. Annals of Tourism Research, 37(3), Prayag, G. (2010). Images as pull factors of a tourist destination: A factor-cluster segmentation analysis. Tourism Analysis, 15(2), Prayag, G. (2010). Exploring the politics of place marketing: the case of Cape Town. Journal of Hospitality Application & Research, 5(1), Prayag, G. (2010). Brand image assessment- international visitors perceptions of Cape Town. Marketing Intelligence & Planning, 28(4), Prayag, G. (2010, November). TALC and tourism development: A case study of Mauritius. Paper presented at the ATLAS Annual Conference. Limassol, Cyprus. Prayag, G. (2010, August). Place perceptions and the influence of languages spoken: An application of IPA. Paper presented at the 8 th APA-CHRIE conference. Phuket, Thailand. Prayag, G., & Dimanche, F. (2010). International visitors Personal Involvement levels: A factor-cluster segmentation analysis. Proceedings of the 2010 Annual Travel and Tourism Research Association Conference. TTRA. Prayag, G., Dookhony-Ramphul, K., & Maryeven, M. (2010). Hotel development and tourism impacts in Mauritius: Hoteliers perspectives on sustainable tourism. Development Southern Africa, 27(5), Prayag, G., & Ryan, C. (2010). The relationship between the push & pull attributes of a tourist destination: the role of nationality. An analytical qualitative research approach. Current Issues in Tourism, 13(6). Ben Mimoun, S., Ouvry, M., Kolenc, C., & Ladwein, R. (2009). Une expérience de magasinage dans la Médina de Sousse : le cas des touristes européens. Annales des Sciences Economiques et de Gestion, Faculté des Sciences Juridiques Economiques et de Gestion de Jendouba, 3, Dimanche, F., & Jolly, D.(Eds.). (2009). Tourism, mobility, and technology: Perspectives and challenges [Special issue]. Tourism Analysis, 14(4). Dimanche, F., & Jolly, D. (2009). Tourism, mobility, and technology: Perspectives and challenges. Tourism Analysis, 14(4), Jolly, D., & Dimanche, F. (Eds.). (2009). Investing in technology for tourism activities: Perspectives and challenges [Special issue]. Technovation, 29(9). Jolly, D., & Dimanche, F. (2009). Investing in technology for tourism activities: Perspectives and challenges. Technovation The Journal of Technological Innovation, Entrepreneurship and Technology Management, 29(9), Keup, M. (2009, April). Impact of macro-environmental forces on airline business models: A case study of the influence of fuel pricing and fuel supply on airline business strategy. Travel and Tourism Research Association Europe, Rotterdam, Netherlands Prayag, G. (2009). Tourists' evaluations of destination image, satisfaction, and future behavioral intentions: The case of Mauritius. Journal of Travel and Tourism Marketing, 26(8),

4 Prayag, G. (2009, December). Paradise for whom? Segmenting visitors images and their influence on loyalty levels. Paper presented at the Consumer Behavior in Tourism Symposium, Brunico, Italy. NON-REFEREED PRESENTATIONS (academic and trade) Dimanche, F. (2012, September). Mesurer l expérience du visiteur : Une approche ethnographique mobile. Invited presentation at the Performance Measures and Economic Contributions of Tourism Symposium. UQAM Chaire de Tourisme Transat. Montréal, Canada. Dimanche, F. (2012, September). Créer des expériences : Innover dans les services touristiques. Invited presentation. International French Travel Market Top Résa. Paris Dimanche, F. (2012, June). La synergie des acteurs du tourisme d affaires. Séminaire CFTAR Atout France, Paris. Dimanche, F. (2012, January). Service design with mobile devices: An innovative qualitative methodology. Invited keynote presentation, AECIT (Spanish Association of Tourism Scholars) colloquium at FITUR, Madrid, Spain. Dimanche, F. (2011, October). Networks and service innovation. Invited Research Seminar, Business Management Department, Poole College of Management, North Carolina State University, Raleigh, NC, USA. Dimanche, F. (2011, November). Service design and competitiveness and sustainability of European tourism. m-tourism day: Sustainable tourism and ICT in the Euro Mediterranean area. Telecom Valley and SKEMA Business School, Sophia Antipolis. Dimanche, F. (2011, November). La structuration des services comme méthode pour un tourisme durable et compétitif. 3èmes Entretiens de Gréoux sur le Tourisme Durable. Cité de la Culture et du Tourisme Durable, Gréoux les Bains. Dimanche, F. (2011, April). L image de la côte d azur : L importance d une marque pour les destinations. Commission tourisme de l Union Pour l Entreprise des Alpes Maritimes UPE 06. Cagnes sur mer. Dimanche, F. (2011, March). Service Design in Tourism Kick-off meeting of EU sponsored project. Innsbruck, Austria. Dimanche, F. (2011, February). Quels besoins en formation et compétences pour les acteurs du tourisme sur la côte d Azur en 2020? Ateliers de réflexion prospective «Futouraumed». Institut Français du Tourism: Sophia Antipolis. Dimanche, F. (2011, February). Hospitality and sustainable development. Deloitte-SKEMA 2011 Hospitality Trends Conference. Sophia Antipolis, France. Dimanche, F. (2011, September). Marketing tourism services Towards the application of service design thinking. Invited keynote presentation, Transforming experiences: Tourism marketing from both sides of the counter. Advances in Tourism Marketing Conference, Maribor, Slovenia. Keup, M. (2011, march). Beyond the hype Social media and its metrics in the events and incentive travel industries. SITE EMEA Forum, Florence, Italy. Keup, M. (2011, September). Crowdsourcing: How your customers help your business co-create your service (Power of social media in the meetings and tourism industries). Belgrade, Serbia: EIAT Conference. 4

5 Keup, M. (2011, October). New tricks for old dogs: understanding your young staff and clients. Leipzig, Germany: ICCA Congress. Keup, M. (2011, November). Crowdsourcing: Engage with your stakeholders through the sense of community. Helsinki, Finland: Nordic SITE. Keup, M. (2011, November). Using social media in your event marketing. Presentation to Estonia Convention Bureau members. Talinn, Estonia. Ward-Perkins, D. (2011, June). Le tourisme durable dans la haute vallée du Var: Opportunités et enjeux. Paper delivered to the Communauté de Communes Cians Var, France. Dimanche, F. (2010, October). Sourcing initiatives to align meetings and transient spend. Association of Corporate Travel Executive Global Education Conference. Berlin, Germany. Dimanche, F. (2010, July). Développement durable et tourisme: Vers une approche par le management des risques. First Sino French Tourism Forum: Tourism Education and Urban Tourism. East China Normal University, Shanghai. Dimanche, F. (2010, May). Understanding service innovation: A network perspective. Invited Research Seminar, The Centre for the Study of Nascent Entrepreneurship and the exploitation of Technology, W. Laurier University, Canada. Dimanche, F. (2010, April). Understanding tourists motivations and their quest for experiences. Invited Keynote Seminar, Nova Scotia Tourism Research Forum, Nova Scotia, Canada. Dimanche, F. (2010, April). Winter resort tourism: Networks and business innovation. Invited Research Seminar, Faculty of Economics, University of Ljubljana, Slovenia. Dimanche, F. (2010, March). A tourism innovation case: An actor network perspective. Invited Seminar, University of New Brunswick, Saint John, Canada. Dimanche, F. (2010, March). Understanding service innovation: A network perspective. Invited Seminar, University of New Hampshire Whittemore School of Business and Economics, Durham, NH, USA. Dimanche, F., & Dewar, K., (2010, March). Tourism business development in Nova Biosphere. Invited Seminar, Developing Sustainable tourism experiences within the UNESCO Southwest Nova Biosphere, Nova Scotia, Canada. Dimanche, C. (2010, February). Aviation physiology, airline travel and its effect on the traveler s body. Invited presentation, University of New Brunswick Faculty of Business. Saint John, NB, Canada. Dimanche, F. (2010, February). Destination branding and green marketing. Invited Seminar, Bay of Fundy Biosphere Reserve Sustainable Tourism Workshop, Moncton, NB, Canada. Dimanche, F. (2010, February). Green marketing Is there such a thing? Invited Seminar, Environmental NGO forum, Moncton, NB, Canada. Keup, M. (2010 September), Emerging Convention Destinations, ICCA Young Leaders Forum. Invited speaker, Belgrade, Serbia. Keup, M. (2010 September), Social Media in Event Marketing. Invited conference speaker, EIAT Conference. Belgrade, Serbia. Keup, M. (2010 September). Social Media: Marketing Tools for the Event Industry. Invited seminar, Gdansk Convention Bureau, Poland. 5

6 Keup, M. (April 2010). Les Médias Sociaux : Outils de promotion dans le domaine de l événementiel. Invited presentation, Paris Convention Bureau. Paris. Keup, M. (2010, February). Commercial Strategies in the Online World. Invited Conference speaker, ENTER Conference. International Federation for Information Technology and Tourism: Lugano, Switzerland. NON-REFEREED PUBLICATIONS Dimanche, F., Keup, M., & Prayag, G. (2012). What is service design? The service experience (Ch. 1.1). In M. Stickdorn and Birgit Frischhut (Eds.), Service Design and Tourism (pp ). Norderstedt, Germany: Books on Demand. Dimanche, F., Keup, M., & Prayag, G. (2012). What is Tourism? (Ch. 2). In M. Stickdorn and Birgit Frischhut (Eds.), Service Design and Tourism (pp ). Norderstedt, Germany: Books on Demand. Prayag, G. (2012). Visitors to Mauritius: Using IPA to discern cultural differences in image perceptions. In A. Woodside, Advances in Culture, Tourism, & Hospitality Research. Emerald Publications. Prayag, G., Dimanche, F., & Keup, M. (2012). Designing tourism services (Ch. 3.1 & 3.2). In M. Stickdorn and Birgit Frischhut (Eds.), Service Design and Tourism (pp ). Norderstedt, Germany: Books on Demand. Prayag, G., Dimanche, F., & Keup, M. (2012). A tour of the town: Antibes Juan les Pins and Antibes (Ch. 5.4). In M. Stickdorn and Birgit Frischhut (Eds.), Service Design and Tourism (pp ). Norderstedt, Germany: Books on Demand. Ward-Perkins, D. (2012). Activités rurales et tourisme durable dans le haut Var. Study funded by the Fondation d'entreprise du Crédit Agricole Provence Côte d'azur. SKEMA Business School. Coste-Maniere, I., Prayag, G., & Singh, J. (2011, October). Emergence of Indian luxury brands: Pride for India. Business & Management Chronicles, Dimanche, F. (2011). Cross-cultural research: Issues and concerns. In E. Sirakaya-Turk, M. Uysal, W. Hammitt, and J. Vaske (Eds.), Research Methods for Leisure, Recreation and Tourism. London: CABI Publishing. Dimanche, F. (2011). Marketing tourism services Towards the application of service design thinking. In Transforming experiences: Tourism marketing from both sides of the counter. Advances in Tourism Marketing Conference Proceedings (pp.3-4). ATMC: Multidisciplinary Tourism Research Institute, Slovenia. Prayag, G. (2011). Rejuvenating paradise: changing products, changing markets, and changing visitor behavior in Mauritius. In J. Carlsen and R. Butler (Eds.), Island Tourism: Sustainable Perspectives. London: CAB International. Suder, G., & Keup M, (2011). Expanding event management across and beyond Europe - The MCI Group. International strategy and Europeanisation: How important are localisation and regionalisation strategies for international event management companies? European Case Clearing House, UK. Dimanche, F., Walcher, A., Dogra, S., & Dunton-Tinnus, C. (2010). Integration of Corporate Travel and Meetings Management. Sophia Antipolis, France: SKEMA Business School/DuntonTinnus consulting in partnership with ACTE (Association of Corporate Travel Executives). 6

7 Dimanche, F. (2010, November 10). Proposez des expériences de qualité à vos clients. Réseau de Veille en Tourisme, Dimanche, F. (2010, October 19). Clin d oeil L expérience client vue par un gîte du passant. Réseau de Veille en Tourisme, Dimanche, F. (2010, September 27). Le «Revenue Management» pour les hôteliers indépendants. Réseau de Veille en Tourisme, Dimanche, F. (2010). Proposez des expériences de qualité à vos clients! Livret de la Commercialisation Hôtelière (pp ). Paris: Comité pour la Modernisation de l Hôtellerie Française. Dimanche, F. (2010). Le revenue management pour les hôteliers indépendants. Livret de la Commercialisation Hôtelière (pp ). Paris: Comité pour la Modernisation de l Hôtellerie Française. Prayag, G. (2010). British and French visitors motivations and images of Mauritius: A qualitative approach. In A. Lewis-Cameron and S. Roberts (Eds.), Marketing Island Destinations: Concepts and Cases (pp ). London: Elsevier. Ward-Perkins, D. (2010). Parc Naturel Régional des Préalpes d'azur : Le potentiel du tourisme durable. Study undertaken for the Syndicat Mixte du Parc Naturel Régional des Préalpes d'azur. SKEMA Business School. Ward-Perkins, D. (2010). Etude de développement durable : Le potentiel économique des Préalpes d'azur. Study undertaken for the Syndicat Mixte du Parc Naturel Régional des Préalpes d'azur. SKEMA Business School Buncle, T., & Keup M. (2009). Handbook on Tourism Destination Branding. Madrid: United Nations World Tourism Organization. Dimanche, F. (2009). De la diversité des événements à une mesure généralisable? Synthèse. In Spindler and Huron (Eds), L évaluation de l événementiel touristique (pp ). Paris : L Harmattan. Dimanche, F., & Jolly, D. (Eds.). (2009). Tourism, mobility, and technology: Perspectives and challenges [Special issue]. Tourism Analysis, 14(4). Jolly, D., & Dimanche, F. (Eds.). (2009). Investing in technology for tourism activities: Perspectives and challenges [Special issue]. Technovation, 29(9). GRANTS and FUNDED PROJECTS Project Partner: NETOUR: Network for Excellence in Tourism through Organizations and Universities in Russia. EU Project TEMPUS IV. Principal Investigator: University of Extremadura. Overall Project budget: 950,000. Three-year project approved July Project partner: Service design as an approach to foster competitiveness and sustainability of European tourism. EU Project Knowledge networks for the competitiveness and sustainability of European tourism. (ENT/CIP/10/B/N04S00). Principal Investigator: Management Center Innsbruck. Overall project budget: 439, Project approved January The project ended September Project Partner: Research funding from the Irish Council for the Humanities and the Social Sciences for a project submitted in cooperation with the Dublin Institute of Technology, Ireland: Building a model 7

8 of best practice: Towards a comparative analysis of placement in the tourism industry in Ireland and France. Budget: 2,439 for researchers travel expenses. Project approved: December The project ended December Contact: Frederic Dimanche, Ph.D. frederic.dimanche@skema.edu 8