Submission by AFA Pty Ltd on the development of new Terms of Reference for the Financial Ombudsman Service

Size: px
Start display at page:

Download "Submission by AFA Pty Ltd on the development of new Terms of Reference for the Financial Ombudsman Service"

Transcription

1 Submission by AFA Pty Ltd on the development of new Terms of Reference for the Financial Ombudsman Service Preamble AFA Pty Ltd does not operate as an insurer in its own right, but offers its products as an agent of certain underwriters of Lloyd s Australia and as an agent of The Hollard Insurance Company Pty Ltd. AFA has in the past operated as an insurer in its own right. The policies it now offers are similar products as were offered when it operated as an insurer in its own right. AFA ceased operating as an insurer in AFA operates in a relatively narrow segment of the general insurance market. The products sold by AFA are sickness and accident policies, offered to individual, retail customers and to group customers where defined groups of people are provided with cover for sickness and accident or non-medicare medical expenses. Because its operations are conducted in a narrow segment of the general insurance market as set out above, it is not relevant for AFA to make submissions on all aspects of the issues paper. AFA s submissions are in respect of those aspects of the issues paper and the future FOS Terms of Reference as they directly affect AFA s business and its relationships with its customers. The terms and conditions of the policies offered by AFA are set out in Product Disclosure Statements that have been prepared by leading law firms. They have been prepared on the basis of the relevant law firm s understanding and interpretation of the law. Proportionate to its book of business, AFA, historically, has not had and currently does not have, a large number of complaints referred to the IOS/FOS. AFA has a highly developed and sophisticated internal dispute resolution system in place. The number of claims that are referred to the IOS/FOS after consideration by the IDR panel is small in relation to the number of claims that are considered by the IDR panel. All disputes considered by AFA s Internal Disputes Resolution panel are solely in respect of a request for a review by an individual. Whilst group policies are sold to employers and institutions such as universities, all complaints considered by the IDR panel are only in respect of non-payment of claims to individuals. In AFA s opinion, it is very much on point where in the opening paragraphs of the Message from the Financial Ombudsman Service it is stated: The aim of that decision (to merge the three EDR schemes) was to retain the advantages of direct industry and consumer involvement in EDR in the financial sector, while at the same time delivering the benefits that consumers, government and financial services provider stakeholders have been seeking from a larger, more professional scheme. These benefits include higher profile, consistent accessibility and best practice processes and decision-making. AFA s comments that follow are numbered according to the numbering of the List of Questions in Appendix B to the document Developing New Terms of Reference for the Financial Ombudsman Service. Not all questions are responded to. Those

2 - Page 2 that are responded to address the strong views AFA has about issues raised and the future FOS Terms of Reference, with the intention that the quality of services provided by the FOS be maximised. It is hoped that by putting forward its concerns, a better more professional standard of resolution of complaints may indeed be delivered to consumers and members of the new merged scheme. Submission Issue C 8 Should FOS refer disputes to the IDR if the complaint has been raised with any area of the financial services provider and the dispute remains unresolved (rather than requiring the consumer to do this themselves)? No. Not necessary. Cost of the review process, both internal and external is a significant factor for AFA s business operations, as, it is suggested, it would be for most insurers. AFA can foresee that the proposal above would result in additional costs to the financial services provider (and concomitant increase in FOS revenues). It is for this reason that AFA continues to support the Internal Dispute Resolution process as the first line in any dispute resolution process. Many claims, which may otherwise be referred to the FOS at a considerable cost, can and are routinely settled at the IDR level. Settlement is not always because the assessing process was flawed in any way, but often a claim is settled purely as a matter of commercial expediency. The IDR model adopted by AFA obviates the dispute fatigue discussed in Issue C. The AFA Internal Disputes Resolution Panel is comprised of two senior AFA assessors, neither of whom are the claim manager, and an external chairman who is legally qualified and who has had many years experience in the insurance industry. It is AFA s opinion that this is a model which should be adopted as the standard IDR model, for all financial services providers, with the obvious exception that in many cases, assessors would not be the appropriate panel members and the external chairman should have appropriate experience. By adopting this model as the standard, it would never be difficult for the consumer to find their way from the relevant business area to the IDR area (panel). It would simply be a matter of dissemination of information within the business entity so all disputed decisions are immediately referred to the IDR panel. This IDR model would also obviate the difficulties identified with the twotiered approach. There would not be any two tiers of internal dispute resolution. The IDR panel being the only internal resolution process, with appropriate and visible, independence and quality of decision-making. AFA rejects the assertion that the ideal scenario for the consumer that has received a No from the financial services provider, irrespective of from which area, is that they should be able to lodge a dispute with FOS. In every case, AFA is firmly of the opinion that any dispute arising out of services provided by a financial services provider, should be first reviewed by an IDR panel with appropriately constituted members with at least one member having relevant expert training and experience.

3 - Page 3 9 What steps should FOS take when using its discretion to commence investigation of disputes that have been with IDR for longer that the ASIC prescribed time limit. None. The current system under the IOS Terms of Reference is efficient and adequate. AFA accepts and supports that there should be audit processes in place to ensure IDR panels are complying with their obligations under any legislation/code of practice or EDR agreement. Any failure to comply could be dealt with by appropriate coercive measures. AFA s view is that the 45- day period for which a substantial response should be provided is too long. It is AFA s view that 21 days is sufficient time for any financial services provider to provide a substantial response to any complaint recognising that that a substantial response may not be a definitive response. A definitive response may often require the acquisition of addition information, a situation encountered by AFA on occasion. AFA s view is that a system involving an IDR panel and where the FOS does not become involved until there is substantive evidence that the complaint has not been dealt with by an IDR panel within the ASIC designated time limit, efficiently deals with complaints and does not require any changes. Issue D 11 Are there any other circumstances in relation to the provision of a banking, investment or insurance product where the dispute should be considered by FOS even though the consumer is not a customer or client of the financial services provider? It is our position that FOS should not consider a dispute where the consumer is not a customer or client of AFA Pty Ltd. 12 Are there any difficulties that arise from FOS jurisdiction to consider disputes about privacy or confidentially in relation to investments or insurance disputes? AFA does not agree that it is appropriate for the FOS to have any jurisdiction to consider disputes about privacy or confidentiality in relation to investments or insurances disputes. Privacy issues are the exclusive domain of the Privacy Commissioner who has the experience and expertise to make determinations, awards, declarations, orders or directions under the privacy legislation. Extending these powers to the FOS is an unwarranted and unnecessary extension of the FOS authority. The legislation under which the Privacy Commissioner has been given his powers is legislation passed by the Commonwealth Parliament after extensive debate in the Parliament. If the FOS is to have such powers it must only be after full consideration by the Parliament and the Australian public. To extend the powers of the Privacy Commissioner under section 52 of the Privacy Act would be, in AFA s opinion, grossly improper. Further, this will add to the costs to members that are funding FOS whilst only mirroring powers that are already held with the appropriate body (the Privacy Commissioner).

4 - Page 4 In the proposal under Issue D, it is proposed that the Ombudsman may consider disputes between financial services providers and consumers that arise from a contract formed or an obligation arising under Australian law. This proposal brings to the forefront the fundamental concerns AFA has about the extent of and the exercise of jurisdiction. The proposal is that the FOS considers disputes arising from a contract. This, in AFA s view, does not and must not extend to reviewing the terms and conditions of the contract and depending on the Ombudsman s personal view, changing those terms and conditions, to comply with the Ombudsman s personal views. Such a situation is particularly concerning where there is no avenue for appeal from such a decision or proper quality controls for FOS and the decision makers. Issue E 14 Are there any reasons why a single time frame of six years from the date of the cause of action or from where the consumer should have reasonably known of all the facts, should not apply to FOS. There are compelling reasons why a limitation period less than six years should apply to complaints referred to the FOS in life and disability claims. Prejudice to the insurer has often been the basis for refusal of an insurer to accept a claim. In most cases the prejudice has arisen because it is impractical or impossible to investigate and assess a claimant s medical condition when a long period of time has elapsed. Further there is severe impact on insurers and re-insurers reserving and accounting. If a limitation period of six years is applied to life and disability claim disputes, a significant degree of unfairness will be imposed on the insurer. AFA s view is that a maximum limitation period of 12 months should apply to life and disability claims or causes of action. Issue F AFA agrees with the Proposal s under Issue F Issue G 18 Do you support a common monetary limit for lump sum disputes across the FOS jurisdiction? 19 If a common monetary limit is not applied to FOS disputes jurisdiction, what policy basis should be used to establish and maintain differential limits for sectors or products? AFA does not support a common monetary limit for lump sum disputes across the FOS jurisdiction. Cost of dispute resolution is as important to an insurer as it is to a consumer. If it is to be assumed that the FOS fees and charges for investigating and determining a dispute are settled in an amount representing FOS cost recovery for a claim at the higher end of the monetary limit, then smaller insurers would be disadvantaged in have to pay higher fees. It would be more appropriate to have a sliding scale of FOS fees and charges based on the amount in dispute, which in most cases would approximate the complexity of the matter being investigated.

5 - Page 5 Issue H 24 If an Ombudsman model is adopted rather than a Panel model, what arrangements would best give the Ombudsmen access to industry/consumer expertise? 25 If you have experience of both systems do you think that the Ombudsman model or the Panel model would best deliver fair and consistent decision making in the most time and cost efficient manner? AFA is of the view that the Ombudsman model offers greater efficiencies, both in cost and decision making over the Panel model. However the Ombudsman model would require additional checks and balances to ensure procedural fairness and principles of natural justice are scrupulously followed. It is the current absence of an appeal regime that is of greatest concern to AFA. AFA only has experience with the Panel system under the General Insurance model. However, in all of the matters in which AFA has been involved there has never been any advice or information on who has comprised the panel 9apart from the Chair). Further AFA has never been advised that a Case Manager has prepared a draft determination for consideration by the appropriate decision maker. AFA has never been provided with a copy, for comment, of any such draft determinations. This raises the fundamental concern AFA has with the processes that have operated under the General Insurance model being a lack of procedural fairness, accountability and transparency. There have been Determinations issued in which the policy provisions of the AFA policies have been altered to represent an interpretation which is more in keeping with what the Panel thinks is appropriate. This has been done in an environment where there was no discussion, and no redress from the final determination. AFA s experience with the Panel system is that it does not provide any stakeholder confidence in the objectivity of the decision-making. It has been obvious to AFA that on many occasions IOS has been exercising the powers under section 9 of the Contracts Review Act 1980 (NSW). This is a judicial power that the IOS clearly does not have and can never have under the Australian Constitution. It is important to the industry and consumers that the new FOS terms effectively exclude and remedy this type of decision making. AFA supports an Ombudsman model with the following features: a) Senior staff analyse the merits of a complaint and provide both parties with a written assessment setting out the findings of fact and the compensation that should be paid. Compensation should be defined to include whether a claim should be paid and whether further investigation undertaken. Compensation may be the incorrect term to use. More appropriate may be: and the action that should be taken, which would include any payments that should be made. This process would give effect to attempts to settle the complaint by negotiation, conciliation, recommendation or determination (Issue I). b) FOS staff must obtain expert advice from industry advisors, consumer advisors and legal counsel where necessary. In the interests of procedural fairness these advisors must not be employees or contractors to the FOS, but must be truly independent advisors who are seen to provide independent advice.

6 - Page 6 c) If either party wished to do so, this assessment would be reviewed by a single person decision maker an Ombudsman who could issue a determination binding upon the scheme financial services provider. d) This determination must be subject to further appeal if there is an error of law on the face of the determination. Errors of law would be determined according to judicial precedent. e) AFA does not suggest that a determination of an Ombudsman be subjected to judicial review, although it may be appropriate for a retired judicial officer to exercise such review authority. However, the ramifications of a flawed determination can be profound, and if an Ombudsman makes such a flawed determination, it must be subject to review in the same way as any flawed decision of a decision maker. f) AFA s proposal is that, in such circumstances, there be an independent review panel, similar to those constituted by the various Legal Services Boards in the various Australian states, to review and adjudicate on Ombudsman s determinations where errors of law are arguable. Whichever of the parties who seek this level of review should be required to pay the predetermined fee. g) AFA also proposes that greater accountability and quality controls in the decision making standards must be introduced irrespective of whether an appeal process is available. In short, even if a decision is binding on the member there must be transparent monitoring and investigation of the decision making process in disputes where members or consumers have legitimate concerns. Issues of training must be identified. Performance improvement introduced. If best practice is to be encouraged, FOS must be seen as acting transparently with the aim of their own continual improvement. After all, this is in the interests of the consumer as well as the members. In this regard we believe that concerns can be lodged with an external consultant who reports in writing to the Board of FOS, the members and other relevant parties on the concerns raised, objective findings and recommendations. The consultant must be highly experienced in the relevant area of practice (such as Income Protection insurance). It is imperative that concerns are given proper and fair consideration for FOS to claim best practice processes and decision-making. This also reflects remedy for the conflict of interest between - hearing disputes; - charging for the deliberation; - charging a higher amount where the decision is against the member AND -reducing disputes in the industry and giving members certainty (i.e. encouraging better decision making by the members thereby reducing disputes referred to them). h) AFA does not support simply the appointment of the current panel chairs of the Insurance Ombudsman Service Limited. The positions should be advertised nationally and a panel of external consultants with expertise in insurance (such as Income Protection) should interview applicants and make recommendations to the board of FOS.

7 - Page 7 26 Should there be a different dispute resolution process for General Insurance fraud disputes? AFA does not believe there should be a different dispute resolution process for General Insurance fraud disputes. The ramifications to the consumer of proven insurance fraud are considerable. Such findings of fraud should only be made after exhaustive examination of the facts by an appropriately skilled Case Manager and Ombudsman. The Ombudsman model proposed above would provide the structure necessary to investigate and adjudicate on issues of fraud. Issue I AFA generally agrees with the proposals given in Issue I, with the exception that an additional criterion should be added to the Criteria for decision making: v) Where a contract is in existence between the parties, or the subject of the complaint, the terms and conditions of the contract are paramount. Issue J 30 Should FOS have the ability to award compensation for nonfinancial loss? 31 Should FOS have the ability to award compensation for consequential loss? AFA does not agrees that the FOS should have the ability to award compensation for non-financial or consequential loss. AFA is of the view that awards of compensation for non-financial and consequential loss are judicial functions that should not be within the scope of the FOS operations. If it is intended as a matter of public policy for the FOS to have such powers, it is the parliament that should empower the FOS with them. The FOS should not empower itself with judicial type powers. It is AFA s view that in seeking such powers, the FOS is going beyond the purpose for which it was brought into existence. Issue K AFA generally supports the proposals put forward in Issue K. In many respects the proposals are consistent with those put forward in Issue H. As discussed in Issue H however AFA s view is that there should be a final avenue of appeal on errors of law in a determination made by an Ombudsman. Representations or submissions from all parties to a dispute are important in that they give all parties to a complaint the opportunity to present their arguments at all stages of the resolution process. This is consistent with the principles of procedural fairness and natural justice. Everyone has a right, enshrined in law, to be heard. AFA does not agree that the FOS should have the discretion to modify anytime limit. If time limits are set out in the Terms of Reference, then they should be the fixed time limits until such time as the Terms of Reference are changed. Too much discretion in the hands of any administrative body is not public policy.

8 - Page 8 Issue L AFA does not have a firm opinion of the issue of Test Cases. As proposed a test case has more of the attributes of a stated case more widely recognised by the law. AFA does agree that there should be provision in the Terms of Reference for a stated case to a court of competent jurisdiction in addition to the procedural processes discussed in this submission. In other words a provision for a stated case should not be in addition to and not in place of any of the processes proposed by AFA. AFA s view is that all matters that end up being considered by the FOS are really significant matters. Issue M AFA s opinion is that if the FOS forms the view, by any means, that any financial services provider has any systemic issues or is engaged in misconduct it should report those issues and that misconduct to the ASIC. AFA would welcome the opportunity to be further involved in the process of developing the Terms of Reference for the merged FOS.

SUBMISSION ON FINANCIAL OMBUDSMAN SERVICE LIMITED (FOS) PROPOSED CHANGES TO THE TERMS OF REFERENCE (TOR)

SUBMISSION ON FINANCIAL OMBUDSMAN SERVICE LIMITED (FOS) PROPOSED CHANGES TO THE TERMS OF REFERENCE (TOR) NATIONAL INSURANCE BROKERS ASSOCIATION OF AUSTRALIA (NIBA) SUBMISSION ON FINANCIAL OMBUDSMAN SERVICE LIMITED (FOS) PROPOSED CHANGES TO THE TERMS OF REFERENCE (TOR) ABOUT NIBA NIBA is the voice of the insurance

More information

Inquiry into impairment of loans

Inquiry into impairment of loans Inquiry into impairment of loans FOS submission September 2015 CONTENTS 1. Overview 3 2. FOS dispute resolution process 3 2.1 Overview of process 4 2.2 Approaches to specific matters 4 2.2.1 FOS approach

More information

Banking & Finance Terms of Reference

Banking & Finance Terms of Reference Banking & Finance Terms of Reference These Terms of Reference apply to those members of the Financial Ombudsman Service Limited who have been designated as having the Banking & Finance Terms of Reference

More information

Insurance Broking Terms of Reference

Insurance Broking Terms of Reference Insurance Broking Terms of Reference Effective 1 January 2009 These terms of reference apply to those members of the Financial Ombudsman Service Limited who have been designated as having the Insurance

More information

Financial Ombudsman Service Terms of Reference response to submissions New South Wales / ACT Queensland NT / SA / Tas / WA Victoria

Financial Ombudsman Service Terms of Reference response to submissions New South Wales / ACT Queensland NT / SA / Tas / WA Victoria 28 May 2009 Mr Phil Khoury The Navigator Company Pty Ltd c/- Financial Ombudsman Service GPO Box 3 Melbourne VIC 3001 Phil.khoury@thenavigator.com.au Financial Planning Association of Australia Limited

More information

INSURANCE BROKERS CODE OF PRACTICE

INSURANCE BROKERS CODE OF PRACTICE INSURANCE BROKERS CODE OF PRACTICE INSURANCE BROKERS CODE OF PRACTICE OVERVIEW 4-5 IMPORTANT BACKGROUND INFORMATION What does the Code do for you? (Code Objectives) How to navigate the Code How up to date

More information

GENERAL INSURANCE CODE OF PRACTICE 2014

GENERAL INSURANCE CODE OF PRACTICE 2014 GENERAL INSURANCE CODE OF PRACTICE 2014 1 INTRODUCTION 1.1 We have entered into this voluntary Code with the Insurance Council of Australia (ICA). This Code commits us to uphold minimum standards when

More information

IMF (Australia) Ltd. Combined Financial Services Guide and Product Disclosure Statement

IMF (Australia) Ltd. Combined Financial Services Guide and Product Disclosure Statement IMF (Australia) Ltd Combined Financial Services Guide and Product Disclosure Statement Dated the 18th day of January 2010 FINANCIAL SERVICES GUIDE & PRODUCT DISCLOSURE STATEMENT PAGE 2 1. Introduction

More information

Financial Ombudsman Service Terms of Reference Submission to the Financial Ombudsman Service

Financial Ombudsman Service Terms of Reference Submission to the Financial Ombudsman Service Financial Ombudsman Service Terms of Reference Submission to the Financial Ombudsman Service Financial Planning Association of Australia October 2008 TABLE OF CONTENTS Page Introduction 3 1. Summary of

More information

ACCC/ASIC 'Debt collection guideline for collectors and creditors' publication review

ACCC/ASIC 'Debt collection guideline for collectors and creditors' publication review 1 November 2012 Mr Richard Weksler Assistant Director Compliance Strategies Branch Australian Competition & Consumer Commission Level 35 360 Elizabeth Street MELBOURNE VIC 3000 By email: richard.weksler@accc.gov.au

More information

Product Rationalisation Managed Investment Schemes and Life Insurance Products

Product Rationalisation Managed Investment Schemes and Life Insurance Products Product Rationalisation of Managed Investment Schemes and Life Insurance Products Proposals Paper Commonwealth of Australia 2009 ISBN 978-0-642-74544-6 This work is copyright. Apart from any use as permitted

More information

INQUIRY INTO COLLAPSES IN THE FINANCIAL SERVICES INDUSTRY SUBMISSION BY FINANCIAL OMBUDSMAN SERVICE ( FOS )

INQUIRY INTO COLLAPSES IN THE FINANCIAL SERVICES INDUSTRY SUBMISSION BY FINANCIAL OMBUDSMAN SERVICE ( FOS ) INQUIRY INTO COLLAPSES IN THE FINANCIAL SERVICES INDUSTRY SUBMISSION BY FINANCIAL OMBUDSMAN SERVICE ( FOS ) Introduction This is the submission by FOS to the Inquiry by the Parliamentary Joint Committee

More information

DISPUTE RESOLUTION TERMS

DISPUTE RESOLUTION TERMS National Alternative Dispute Resolution Advisory Council DISPUTE RESOLUTION TERMS The use of terms in (alternative) dispute resolution Sept. 03 Contents INTRODUCTION... 1 Why is consistency of terms needed?...

More information

INSURANCE BROKERS CODE OF PRACTICE

INSURANCE BROKERS CODE OF PRACTICE INSURANCE BROKERS CODE OF PRACTICE BUILDING PROFESSIONAL COMPETENCE AND CONSUMER CONFIDENCE The insurance broking profession is about helping you to navigate the unavoidable complexities of insurance products

More information

ADDRESSING SPECIFIC ISSUES IN TAX

ADDRESSING SPECIFIC ISSUES IN TAX Chapter 8 ADDRESSING SPECIFIC ISSUES IN TAX ADMINISTRATION Problems identified in previous chapters have often shown up as part of the operation of the tax administration. The pressure created on the operation

More information

General Insurance Terms of Reference

General Insurance Terms of Reference General Insurance Terms of Reference These Terms of Reference apply to those members of the Financial Ombudsman Service Limited who have been designated as having the General Insurance Terms of Reference

More information

Review of Alternative Dispute Resolution Schemes Call for Inputs

Review of Alternative Dispute Resolution Schemes Call for Inputs Review of Alternative Dispute Resolution Schemes Call for Inputs Call for Inputs Publication date: 20 October 2010 Closing Date for Responses: 24 November 2010 Contents Section Page 1 Review of Alternative

More information

DISPUTE RESOLUTION (INSURANCE)

DISPUTE RESOLUTION (INSURANCE) DISPUTE RESOLUTION (INSURANCE) This fact sheet is for information only. It is recommended that you get legal advice about your situation. CASE STUDY Dan was very frustrated with his insurance company.

More information

Terms of Reference. 1 January 2010 (as amended 1 July 2010) FOS Terms of Reference - 1 January 2010 (as amended 1 July 2010) Page 1 of 29

Terms of Reference. 1 January 2010 (as amended 1 July 2010) FOS Terms of Reference - 1 January 2010 (as amended 1 July 2010) Page 1 of 29 Terms of Reference 1 January 2010 (as amended 1 July 2010) FOS Terms of Reference - 1 January 2010 (as amended 1 July 2010) Page 1 of 29 Section A: Preliminary Matters 1. Introduction 1.1 Purpose of the

More information

Public Consultation: Expanded use of automated processes by IP Australia

Public Consultation: Expanded use of automated processes by IP Australia Public Consultation: Expanded use of automated processes by IP Australia June 2015 Copyright All content in this publication is provided under a Creative Commons Attribution 4.0 International (CC BY 4.0)

More information

GENERAL INSURANCE CODE OF PRACTICE. Level 3, 56 Pitt Street, Sydney NSW 2000 t 02 9253 5100 f 02 9253 5111 www.insurancecouncil.com.

GENERAL INSURANCE CODE OF PRACTICE. Level 3, 56 Pitt Street, Sydney NSW 2000 t 02 9253 5100 f 02 9253 5111 www.insurancecouncil.com. GENERAL INSURANCE CODE OF PRACTICE Level 3, 56 Pitt Street, Sydney NSW 2000 t 02 9253 5100 f 02 9253 5111 www.insurancecouncil.com.au FOREWORD The current Code of Practice was last revised in February

More information

Chapter 2. Key issues and committee view

Chapter 2. Key issues and committee view Chapter 2 Key issues and committee view 2.1 The submissions received by the inquiry overwhelmingly supported the establishment of the ASBFE Ombudsman position, and its proposed role of supporting small

More information

LEGAL COSTS IN SOUTH AUSTRALIA'S WORKERS' COMPENSATION SCHEME

LEGAL COSTS IN SOUTH AUSTRALIA'S WORKERS' COMPENSATION SCHEME BLAKE DAWSON WALDRON SOLICITORS LEGAL COSTS IN SOUTH AUSTRALIA'S WORKERS' COMPENSATION SCHEME February 1997 Workcover Corporation,. Library Worl(Cove _. i00,waymouth Street toz.v.,.;4.'rk:iilatil Adelaide

More information

Beazley Hole in one. policy. your

Beazley Hole in one. policy. your Beazley Hole in one policy your Beazley Hole in one Your policy Page 2 Beazley Australia is part of Beazley Group, a specialist insurance business with operations in Europe, the US, Asia and Australia.

More information

Questions submitted by Property Managers Association Scotland (PMAS) 2015

Questions submitted by Property Managers Association Scotland (PMAS) 2015 Questions submitted by Property Managers Association Scotland (PMAS) 2015 Q 1. The Property Managers Association considers that it is appropriate that any Application made by an Applicant should be reported

More information

LEGAL SCHEME REGULATIONS

LEGAL SCHEME REGULATIONS LEGAL SCHEME REGULATIONS These Regulations came into force on 1 July 2014. 1 Introduction 1.1 These Regulations govern the Union s legal Scheme. The Rules of the Union set out your other rights and entitlements.

More information

Litigation schemes and proof of debt schemes: Managing conflicts of interest

Litigation schemes and proof of debt schemes: Managing conflicts of interest REGULATORY GUIDE 248 Litigation schemes and proof of debt schemes: Managing conflicts of interest April 2013 About this guide This guide sets out our approach on how a person who provides a financial service

More information

Motor Vehicle Insurance. and. Repair Industry. Code of Conduct

Motor Vehicle Insurance. and. Repair Industry. Code of Conduct . Motor Vehicle Insurance and Repair Industry Code of Conduct Revised March 2011 MOTOR VEHICLE INSURANCE AND REPAIR INDUSTRY CODE OF CONDUCT 1 TABLE OF CONTENTS PREAMBLE... 3 1. PRINCIPLES OF THE CODE...

More information

Disposal Schedule for Functional records of Retirement Benefits Fund. Disposal Authorisation No. 2416

Disposal Schedule for Functional records of Retirement Benefits Fund. Disposal Authorisation No. 2416 Disposal Schedule for Functional records of Retirement Benefits Fund Disposal Authorisation No. 2416 TABLE OF CONTENTS INTRODUCTION Page 4 Archives legislation Page 4 Schedule elements and arrangement

More information

Consumer Code. for Home Builders. This document contains the Rules that govern the behaviour of Home Builders and Home Warranty Bodies

Consumer Code. for Home Builders. This document contains the Rules that govern the behaviour of Home Builders and Home Warranty Bodies Consumer Code for Home Builders This document contains the Rules that govern the behaviour of Home Builders and Home Warranty Bodies First Edition January 2010 Contents Meaning of words... 3 Introduction...

More information

CODE GOVERNANCE COMMITTEE CHARTER. 1 Functions and responsibilities of the Code Governance Committee

CODE GOVERNANCE COMMITTEE CHARTER. 1 Functions and responsibilities of the Code Governance Committee CODE GOVERNANCE COMMITTEE CHARTER 1 Functions and responsibilities of the Code Governance Committee 1.1 Consistent with the Code and the Constitution, the Code Governance Committee shall be responsible

More information

Submission in response to the Life Insurance and Advice Working Group Interim Report on Retail Life Insurance

Submission in response to the Life Insurance and Advice Working Group Interim Report on Retail Life Insurance 30 January 2015 Mr John Trowbridge Chairman Life Insurance and Advice Working Group Email: submissions@trowbridge.com.au Dear Mr Trowbridge, Submission in response to the Life Insurance and Advice Working

More information

GUIDANCE NOTE DECISION-MAKING PROCESS

GUIDANCE NOTE DECISION-MAKING PROCESS GUIDANCE NOTE DECISION-MAKING PROCESS This document is intended as a general guide to the way in which the Jersey Financial Services Commission (the Commission ), normally approaches the exercise of its

More information

THE GENERAL INSURANCE OMBUDSERVICE

THE GENERAL INSURANCE OMBUDSERVICE THE GENERAL INSURANCE OMBUDSERVICE Terms of Reference for Dispute Resolution The General Insurance OmbudService (GIO) is an independent not-for-profit corporation, created in 2002, with the sole purpose

More information

15 April 2014. Mr Ian Taylor Chair Tax Practitioners Board PO Box 126 Hurstville BC NSW 1481. Email: tpbsubmissions@tpb.gov.au.

15 April 2014. Mr Ian Taylor Chair Tax Practitioners Board PO Box 126 Hurstville BC NSW 1481. Email: tpbsubmissions@tpb.gov.au. 15 April 2014 Mr Ian Taylor Chair Tax Practitioners Board PO Box 126 Hurstville BC NSW 1481 Email: tpbsubmissions@tpb.gov.au Dear Mr Taylor Re. Exposure Draft tax (financial) adviser policy documents The

More information

THE GENERAL INSURANCE BROKERS CODE OF PRACTICE

THE GENERAL INSURANCE BROKERS CODE OF PRACTICE THE GENERAL INSURANCE BROKERS CODE OF PRACTICE CONTENTS 1 Introduction Outline of the Code...3 Objectives of the Code...3 Principles of the Code...3 Monitoring of the Code...3 Review and development of

More information

This version of the General Insurance Code of Practice took effect on 1 July 2014.

This version of the General Insurance Code of Practice took effect on 1 July 2014. FOREWORD This version of the General Insurance Code of Practice took effect on 1 July 2014. The Board of the Insurance Council of Australia is pleased to support this significant revision of the General

More information

Evaluating Brazilian Electricity Regulation for Legitimacy, Independence and Accountability

Evaluating Brazilian Electricity Regulation for Legitimacy, Independence and Accountability Evaluating Brazilian Electricity Regulation for Legitimacy, Independence and Accountability Workshop: Regulation and Finance of Infrastructure in Latin America: Experience on Case Development São Paulo,

More information

MEDIATORS DECLARATION PEACEWISE MASTER POLICY

MEDIATORS DECLARATION PEACEWISE MASTER POLICY Marsh Pty Ltd ABN 86004651512 PO Box H176 AUSTRALIA SQUARE NSW 1215 PROFESSIONAL INDEMNITY INSURANCE MEDIATORS DECLARATION PEACEWISE MASTER POLICY Professional Indemnity Declaration for Mediators who have

More information

Advice Note. An overview of civil proceedings in England. Introduction

Advice Note. An overview of civil proceedings in England. Introduction Advice Note An overview of civil proceedings in England Introduction There is no civil code in England; English civil law comprises of essentially legislation by Parliament and decisions by the courts.

More information

STATUTE OF THE COMMONWEALTH SECRETARIAT ARBITRAL TRIBUNAL

STATUTE OF THE COMMONWEALTH SECRETARIAT ARBITRAL TRIBUNAL STATUTE OF THE COMMONWEALTH SECRETARIAT ARBITRAL TRIBUNAL Adopted by Commonwealth Governments on 1 July 1995 and amended by them on 24 June 1999, 18 February 2004, 14 May 2005, 16 May 2007 and 28 May 2015.

More information

2014 General Insurance Code of Practice Preliminary transition tips a guide for Code Participants.

2014 General Insurance Code of Practice Preliminary transition tips a guide for Code Participants. 2014 General Insurance Code of Practice Preliminary transition tips a guide for Code Participants. FOS Code Compliance and Monitoring Team April 2014 Page 1 of 14 Contents 1 Why you should read this guide

More information

Unfair Dismissal Overview Definitions What is a dismissal? Constructive Dismissal not What is unfair dismissal? unfairly dismissed

Unfair Dismissal Overview Definitions What is a dismissal? Constructive Dismissal not What is unfair dismissal? unfairly dismissed Unfair Dismissal Overview This module contains information on the new unfair dismissal laws and covers off the following matters: Definitions surrounding unfair dismissal The Small Business Fair Dismissal

More information

This innovative Scheme has been developed to resolve small claims disputes within the maritime industry.

This innovative Scheme has been developed to resolve small claims disputes within the maritime industry. THE RULES OF THE SMALL CLAIMS ARBITRATION SCHEME OF THE MARITIME ARBITRATORS ASSOCIATION of NIGERIA 2006 1ST EDITION (To apply to applications received on or after 1st May 2006) This innovative Scheme

More information

BAR COVER. Barristers Sickness and Accident Fund Pty Ltd ACN 000 381 617 as trustee of The Barristers Sickness and Accident Fund, 1961

BAR COVER. Barristers Sickness and Accident Fund Pty Ltd ACN 000 381 617 as trustee of The Barristers Sickness and Accident Fund, 1961 BAR COVER Barristers Sickness and Accident Fund Pty Ltd ACN 000 381 617 as trustee of The Barristers Sickness and Accident Fund, 1961 Sickness and Accident Insurance PRODUCT DISCLOSURE STATEMENT Dated

More information

CHAPTER 6 INSTITUTIONAL FRAMEWORK

CHAPTER 6 INSTITUTIONAL FRAMEWORK CHAPTER 6 INSTITUTIONAL FRAMEWORK SUPERVISORY STRUCTURE FOR THE VOLUNTARY HEALTH INSURANCE SCHEME 6.1. We propose to put in place a governing framework for overseeing the implementation of the Voluntary

More information

Compensation and insurance arrangements for AFS licensees

Compensation and insurance arrangements for AFS licensees REGULATORY GUIDE 126 Compensation and insurance arrangements for AFS licensees March 2008 About this guide This guide is for Australian financial services (AFS) licensees and representatives, their advisers

More information

PRACTICE NOTE: LAWYER FOR THE CHILD: CODE OF CONDUCT

PRACTICE NOTE: LAWYER FOR THE CHILD: CODE OF CONDUCT PRACTICE NOTE: LAWYER FOR THE CHILD: CODE OF CONDUCT 1 INTRODUCTION AND COMMENCEMENT 1.1 This Code of Conduct for lawyers appointed to act for children in Family Court proceedings replaces the previous

More information

EXTENDING UNFAIR CONTRACT TERM PROTECTIONS TO SMALL BUSINESS EXPOSURE DRAFT LEGISLATION

EXTENDING UNFAIR CONTRACT TERM PROTECTIONS TO SMALL BUSINESS EXPOSURE DRAFT LEGISLATION Ms Shakira Jones Consumer Policy Framework Unit Small Business Competition and Consumer Policy Division The Treasury Langton Crescent PARKES ACT 2600 Email: AustralianConsumerLaw@treasury.gov.au 14 May

More information

Daltrak Building Services Pty Ltd ABN: 44 069 781 933. Privacy Policy Manual

Daltrak Building Services Pty Ltd ABN: 44 069 781 933. Privacy Policy Manual Daltrak Building Services Pty Ltd ABN: 44 069 781 933 Privacy Policy Manual Table Of Contents 1. Introduction Page 2 2. Australian Privacy Principles (APP s) Page 3 3. Kinds Of Personal Information That

More information

APFA RESPONSE DEPARTMENT FOR BUSINESS, INNOVATION & SKILLS CONSULTATION IMPLEMENTING THE ALTERNATIVE DISPUTE RESOLUTION DIRECTIVE

APFA RESPONSE DEPARTMENT FOR BUSINESS, INNOVATION & SKILLS CONSULTATION IMPLEMENTING THE ALTERNATIVE DISPUTE RESOLUTION DIRECTIVE APFA RESPONSE DEPARTMENT FOR BUSINESS, INNOVATION & SKILLS CONSULTATION IMPLEMENTING THE ALTERNATIVE DISPUTE RESOLUTION DIRECTIVE ABOUT APFA The Association of Professional Financial Advisers (APFA) is

More information

MEMORANDUM. Sincerely, Vince Ruddy Resident Country Director. Prabhat Garg Carmen Regina de Arévalo Tito Siguenza

MEMORANDUM. Sincerely, Vince Ruddy Resident Country Director. Prabhat Garg Carmen Regina de Arévalo Tito Siguenza MEMORANDUM TO: Juan José Llort Executive Director - FOMILENIO FROM: Vince Ruddy, Country Director DATE: July 9, 2007 SUBJECT: No Objection, Bid Challenge System MCC has no objection to the attached version

More information

ROYAL HOLLOWAY University of London. DISCIPLINARY POLICY AND PROCEDURE (for all staff other than academic teaching staff)

ROYAL HOLLOWAY University of London. DISCIPLINARY POLICY AND PROCEDURE (for all staff other than academic teaching staff) APPROVED BY COUNCIL September 2002 ROYAL HOLLOWAY University of London DISCIPLINARY POLICY AND PROCEDURE (for all staff other than academic teaching staff) Disciplinary Policy and Procedure September 2002

More information

AN OVERVIEW OF AUSTRALIAN FAMILY LAW

AN OVERVIEW OF AUSTRALIAN FAMILY LAW AN OVERVIEW OF AUSTRALIAN FAMILY LAW For the information of clients and prospective clients of Kennedy Partners The breakdown of a marriage or de facto (including same sex) relationship can give rise to

More information

THE CANADIAN LIFE AND HEALTH INSURANCE OMBUDSERVICE

THE CANADIAN LIFE AND HEALTH INSURANCE OMBUDSERVICE THE CANADIAN LIFE AND HEALTH INSURANCE OMBUDSERVICE Terms of Reference The Canadian Life and Health OmbudService ( CLHIO ) is an independent organization that deals with Consumer Complaints about life

More information

Request for feedback and comments scoping study for a national not-for-profit regulator

Request for feedback and comments scoping study for a national not-for-profit regulator 25 February 2011 Manager Philanthropy and Exemptions Unit Personal and Retirement Income Division The Treasury Langton Crescent PARKES ACT 2600 By email: NFPReform@treasury.gov.au Dear Sir/Madam Request

More information

Hon Nikki Kaye Minister for ACC December 2015

Hon Nikki Kaye Minister for ACC December 2015 Currently accident compensation appeals before the District Court have an average age of 669 days. This is far too long for people waiting for their accident compensation claim to be resolved. As part

More information

QUANTUM WARRANTS PTY LTD

QUANTUM WARRANTS PTY LTD QUANTUM WARRANTS PTY LTD submission made to the Corporations and Financial Services Division The Treasury with respect to the proposed Corporations Amendment Regulations 2010 (No.) (proposed Regulations)

More information

Complaint management policy About this policy

Complaint management policy About this policy Complaint management policy About this policy This policy sets out our approach to managing complaints about our services, decisions, actions and officers. Contents A Overview... 3 Introduction... 3 Commitment...

More information

Consultation on the draft International Student Contract Dispute Resolution Scheme Rules. Summary of written submissions

Consultation on the draft International Student Contract Dispute Resolution Scheme Rules. Summary of written submissions Consultation on the draft International Student Contract Dispute Resolution Scheme Rules Summary of written submissions Consultation Period: 28 July 31 August 2015 Contents Executive Summary... 4 Abbreviations...

More information

Independent Arbitration Service for Micro-Business Disputes (RECC) May 2015 Edition

Independent Arbitration Service for Micro-Business Disputes (RECC) May 2015 Edition May 2015 Edition 1. Introduction 1.1 The Renewable Energy Consumer Code (the Code) sets out the standards applicable to the selling or leasing of small-scale heat and power generators, whether from renewable

More information

ABOUT INSURANCE BROKERS

ABOUT INSURANCE BROKERS Monday, 6 June 2011 NATIONAL INSURANCE BROKERS ASSOCIATION OF AUSTRALIA (NIBA) RESPONSE TO REVIEW OF COMPENSATION ARRANGEMENTS FOR CONSUMERS OF FINANCIAL SERVICES FUTURE OF FINANCIAL ADVICE ABOUT NIBA

More information

Board Charter. May 2014

Board Charter. May 2014 May 2014 Document History and Version Control Document History Document Title: Board Charter Document Type: Charter Owner: Board [Company Secretary] Description of content: Corporate Governance practices

More information

CONSUMER COUNCIL RESPONSE TO A CONSULTATION PAPER ON DRAFT GUIDELINES FOR THE REGULATION OF AUTOMATED TRADING SERVICES

CONSUMER COUNCIL RESPONSE TO A CONSULTATION PAPER ON DRAFT GUIDELINES FOR THE REGULATION OF AUTOMATED TRADING SERVICES INTRODUCTION CONSUMER COUNCIL RESPONSE TO A CONSULTATION PAPER ON DRAFT GUIDELINES FOR THE REGULATION OF AUTOMATED TRADING SERVICES 1. The Council welcomes the Securities and Futures Commission s (SFC)

More information

AUSTRALIA: NEW GENERAL INSURANCE CODE OF PRACTICE

AUSTRALIA: NEW GENERAL INSURANCE CODE OF PRACTICE market bulletin From Director, Worldwide Markets (extn 6677) Date 29 December 2006 Reference Subject Y3937 AUSTRALIA: NEW GENERAL INSURANCE CODE OF PRACTICE Subject areas Attachments Action points Appendix

More information

SFS 2002:599 Group Proceedings Act Introductory provisions Group action Section 1 Group proceedings Section 2

SFS 2002:599 Group Proceedings Act Introductory provisions Group action Section 1 Group proceedings Section 2 1 Swedish Code of Statutes SFS 2002:599 issued by the printers in June 2002 Group Proceedings Act issued on 30 May 2002. The following is enacted in accordance with a decision1 by the Swedish Riksdag.

More information

PROTECTED DISCLOSURES ACT 26 OF 2000

PROTECTED DISCLOSURES ACT 26 OF 2000 Page 1 of 7 PROTECTED DISCLOSURES ACT 26 OF 2000 [ASSENTED TO 1 AUGUST 2000] [DATE OF COMMENCEMENT: 16 FEBRUARY 2001] (English text signed by the President) ACT To make provision for procedures in terms

More information

RESPONSE TO LRC PERSONAL DEBT MANAGEMENT AND DEBT ENFORCEMENT REPORT. Chapter 1: Personal Insolvency Law: Debt Settlement Arrangements

RESPONSE TO LRC PERSONAL DEBT MANAGEMENT AND DEBT ENFORCEMENT REPORT. Chapter 1: Personal Insolvency Law: Debt Settlement Arrangements Chapter 1: Personal Insolvency Law: Debt Settlement Arrangements Reform of the Bankruptcy Act The Report recommends that a thorough review of the Bankruptcy Act 1988 should be undertaken. Comment: It is

More information

NATIONAL INSURANCE BROKERS ASSOCIATION OF AUSTRALIA (NIBA) Submission to WorkCover Western Australia. Legislative Review 2013

NATIONAL INSURANCE BROKERS ASSOCIATION OF AUSTRALIA (NIBA) Submission to WorkCover Western Australia. Legislative Review 2013 NATIONAL INSURANCE BROKERS ASSOCIATION OF AUSTRALIA (NIBA) ABOUT NIBA Submission to WorkCover Western Australia Legislative Review 2013 February 2014 NIBA is the peak body of the insurance broking profession

More information

Financial Services Guide

Financial Services Guide The combined Financial Services Guide of HiFX Limited and HiFX Australia Pty Ltd A Guide To Our Relationship With You And Others This Financial Services Guide (FSG) is issued by: HiFX Limited (HiFX) ARBN

More information

Best Practice Guide Effective dispute resolution

Best Practice Guide Effective dispute resolution Best Practice Guide Effective dispute resolution 01 Work & family 02 Consultation & cooperation in the workplace 03 Use of individual flexibility arrangements 04 A guide for young workers 05 An employer

More information

CHAPTER NINE DISPUTES SETTLEMENT ARTICLE 187 Scope of the Chapter The provisions of this Chapter shall apply to the settlement of disputes concerning

CHAPTER NINE DISPUTES SETTLEMENT ARTICLE 187 Scope of the Chapter The provisions of this Chapter shall apply to the settlement of disputes concerning CHAPTER NINE DISPUTES SETTLEMENT ARTICLE 187 Scope of the Chapter The provisions of this Chapter shall apply to the settlement of disputes concerning the interpretation and application of the Treaty, including:

More information

Term Deposits. General Information and Terms and Conditions

Term Deposits. General Information and Terms and Conditions Term Deposits Dated 25 May 2015 General Information and Terms and Conditions You should read this brochure before making an investment. You can contact us: by telephone on 13 2221, 24 hours a day, 7 days

More information

Alternative Dispute Resolution (ADR) Procedures

Alternative Dispute Resolution (ADR) Procedures Alternative Dispute Resolution (ADR) Procedures The background Traditional dispute resolution procedures Private Negotiation 1. A lost skill, negotiation is a process of the parties themselves or via skilled

More information

Prize Indemnity Insurance Policy. Australia

Prize Indemnity Insurance Policy. Australia Prize Indemnity Insurance Policy Australia THE INSURED IS REQUESTED TO READ THIS POLICY AND, IF IT IS INCORRECT, RETURN IT IMMEDIATELY TO THEIR BROKER OR AGENT FOR ALTERATION. Page 2 of 7 Prize Indemnity

More information

Message from the Minister for Small Business. Message from the Small Business Commissioner

Message from the Minister for Small Business. Message from the Small Business Commissioner www.sasbc.sa.gov.au The Small Business Commissioner is committed to helping build the best possible environment in which small business can flourish, now and in the future. Message from the Minister for

More information

RULES OF PRACTICE AND PROCEDURE. August 20, 2015

RULES OF PRACTICE AND PROCEDURE. August 20, 2015 RULES OF PRACTICE AND PROCEDURE August 20, 2015 INDEX PART 1 INTRODUCTION... 1 PART 2 GENERAL RULES... 2 Rule 1 How the Rules are Applied... 2 Applying the Rules... 2 Conflict with the Act... 2 Rule 2

More information

BEST PRACTICE PROTOCOL FOR THE OPERATION OF PLANNING COMMITTEES

BEST PRACTICE PROTOCOL FOR THE OPERATION OF PLANNING COMMITTEES BEST PRACTICE PROTOCOL FOR THE OPERATION OF PLANNING COMMITTEES January 2015 1 INDEX Page Purpose of the protocol 3 Remit of the planning committee 3 Size of committee 5 Frequency of meetings 5 Enforcement

More information

PLEASE NOTE: THIS POLICY WILL END EFFECTIVE NOVEMBER 10, 2013 AND WILL BE REPLACED BY THE INTERACTIVE RESOLUTION POLICY ON NOVEMBER 11, 2013.

PLEASE NOTE: THIS POLICY WILL END EFFECTIVE NOVEMBER 10, 2013 AND WILL BE REPLACED BY THE INTERACTIVE RESOLUTION POLICY ON NOVEMBER 11, 2013. PLEASE NOTE: THIS POLICY WILL END EFFECTIVE NOVEMBER 10, 2013 AND WILL BE REPLACED BY THE INTERACTIVE RESOLUTION POLICY ON NOVEMBER 11, 2013. TOYOTA ASSOCIATE DISPUTE RESOLUTION ( T-ADR ): Summary Description

More information

Injury Prevention, Rehabilitation, and Compensation (Code of ACC Claimants Rights) Notice 2002

Injury Prevention, Rehabilitation, and Compensation (Code of ACC Claimants Rights) Notice 2002 2002/390 Rights) Notice 2002 Pursuant to section 44 of the Compensation Act 2001, the Minister for ACC gives the following notice. Contents 1 Title Schedule 2 Code of ACC Claimants Rights Code of ACC Claimants

More information

Management liability - Employment practices liability Policy wording

Management liability - Employment practices liability Policy wording Special definitions for this section Benefits Claim Defence costs The General terms and conditions and the following terms and conditions all apply to this section. Any compensation awarded to an employee

More information

Response to Insurance Contracts Amendment Bill 2013. December 2012. Submission on behalf of Legal Aid NSW. Consumer Action Law Centre,

Response to Insurance Contracts Amendment Bill 2013. December 2012. Submission on behalf of Legal Aid NSW. Consumer Action Law Centre, Response to Insurance Contracts Amendment Bill 2013 December 2012 Submission on behalf of Legal Aid NSW Consumer Action Law Centre, Insurance Law Service & Consumer Representatives to Treasury Introduction

More information

Customer Feedback Management Policy

Customer Feedback Management Policy Customer Feedback Management Policy Version 2.0 Table of Contents 1 Document Control... 3 1.1 Document Information... 3 1.2 Document History... 3 1.3 Scheduled amendments... 3 1.4 Document Approvals...

More information

SUBMISSION TO THE PRODUCTIVITY COMMISSION. Default Superannuation Funds in Modern Awards

SUBMISSION TO THE PRODUCTIVITY COMMISSION. Default Superannuation Funds in Modern Awards SUBMISSION TO THE PRODUCTIVITY COMMISSION Default Superannuation Funds in Modern Awards 5 April 2012 Introduction DEFAULT SUPERANNUATION FUNDS IN MODERN AWARDS The Australian Industry Group (Ai Group)

More information

SCHEDULE 3 Generalist Claims 2015

SCHEDULE 3 Generalist Claims 2015 SCHEDULE 3 Generalist Claims 2015 Nominal Insurer And Schedule 3 (Claims) Page: 1 of 23 Contents Overview... 3 1. Scope of Services... 4 1.1 Claims Services... 4 1.2 Claims Process... 5 1.3 Assessment

More information

CREDIT REPAIR AUSTRALIA Pty Ltd ( CRA ) A.C.N 103 959 502 CODE OF CONDUCT IN RELATION TO CREDIT RESTORATION SERVICES

CREDIT REPAIR AUSTRALIA Pty Ltd ( CRA ) A.C.N 103 959 502 CODE OF CONDUCT IN RELATION TO CREDIT RESTORATION SERVICES CREDIT REPAIR AUSTRALIA Pty Ltd ( CRA ) A.C.N 103 959 502 CODE OF CONDUCT IN RELATION TO CREDIT RESTORATION SERVICES 1. SHORT TITLE 1. Short title. 2. Background & Purposes. 3. Definitions. 4. Prohibited

More information

SAMPLE. Professional Indemnity Insurance (PII) Policy 2015/16. lawcover.com.au Page 1

SAMPLE. Professional Indemnity Insurance (PII) Policy 2015/16. lawcover.com.au Page 1 Professional Indemnity Insurance (PII) Policy 2015/16 Lawcover Insurance Pty Limited ABN 15 095 082 509 Level 13, 383 Kent Street Sydney NSW 2000 DX 13013 Sydney Market Street Telephone: 1800 650 748 (02)

More information

EXTENDING UNFAIR CONTRACT TERMS (UCT) PROTECTIONS TO SMALL BUSINESSES

EXTENDING UNFAIR CONTRACT TERMS (UCT) PROTECTIONS TO SMALL BUSINESSES Unfair Contract Terms Consultation Paper Small Business, Competition and Consumer Policy Division The Treasury Langton Crescent PARKES ACT 2600 Email: AustralianConsumerLaw@treasury.gov.au 31 July 2014

More information

Align Technology. Data Protection Binding Corporate Rules Processor Policy. 2014 Align Technology, Inc. All rights reserved.

Align Technology. Data Protection Binding Corporate Rules Processor Policy. 2014 Align Technology, Inc. All rights reserved. Align Technology Data Protection Binding Corporate Rules Processor Policy Confidential Contents INTRODUCTION TO THIS POLICY 3 PART I: BACKGROUND AND ACTIONS 4 PART II: PROCESSOR OBLIGATIONS 6 PART III:

More information

OVERVIEW. stakeholder engagement mechanisms and WP29 consultation mechanisms respectively.

OVERVIEW. stakeholder engagement mechanisms and WP29 consultation mechanisms respectively. Joint work between experts from the Article 29 Working Party and from APEC Economies, on a referential for requirements for Binding Corporate Rules submitted to national Data Protection Authorities in

More information

ALL NATION FINANCE PTY LTD ATF THE ALL NATION UNIT TRUST TRADING AS ALL NATION FINANCE

ALL NATION FINANCE PTY LTD ATF THE ALL NATION UNIT TRUST TRADING AS ALL NATION FINANCE CREDIT GUIDE & QUOTE ALL NATION FINANCE PTY LTD ATF THE ALL NATION UNIT TRUST TRADING AS ALL NATION FINANCE ABN: 68 686 536 129 Address: 10 Lancaster Road, Wangara WA 6065 Australian Credit Licence No:

More information

Home Warranty Insurance Claim Form

Home Warranty Insurance Claim Form Home Warranty Insurance Claim Form General WFI Insurance Limited (ABN 24 000 036 279) trading as Lumley Insurance offers Builders Home Warranty Insurance to owner Builders and Licensed Builders in the

More information

Complaints Management Policy

Complaints Management Policy Complaints Management Policy Effective date This policy will take effect from 15 March 2012. This document has an information security classification of PUBLIC. The State of Queensland (Department of Transport

More information

NSW Self Insurance Corporation Amendment (Home Warranty Insurance) Act 2010 No 30

NSW Self Insurance Corporation Amendment (Home Warranty Insurance) Act 2010 No 30 New South Wales NSW Self Insurance Corporation Amendment (Home Warranty Insurance) Contents Page 1 Name of Act 2 2 Commencement 2 Schedule 1 Amendment of NSW Self Insurance Corporation Act 2004 No 106

More information

HOME INDEMNITY INSURANCE - WESTERN AUSTRALIA POLICY WORDING

HOME INDEMNITY INSURANCE - WESTERN AUSTRALIA POLICY WORDING POLICY WORDING HOME INDEMNITY INSURANCE - WESTERN AUSTRALIA GLA RBUA HII WA 1115 Effective Date 01 November 2015 Welcome to the financial security provided by RBUA Home Indemnity Insurance - Western Australia

More information

Consumer Code. for Home Builders. This document contains the mandatory Consumer Code requirements that Home Builders are required to follow

Consumer Code. for Home Builders. This document contains the mandatory Consumer Code requirements that Home Builders are required to follow Consumer Code for Home Builders This document contains the mandatory Consumer Code requirements that Home Builders are required to follow Second Edition January 2010 Contents Meaning of words... 3 Introduction...

More information

COMPLAINTS MANAGEMENT POLICY AND PROCEDURES

COMPLAINTS MANAGEMENT POLICY AND PROCEDURES COMPLAINTS MANAGEMENT POLICY AND PROCEDURES CONTENTS 1 POLICY... 3 2 BACKGROUND... 3 2.1 RATIONALE... 3 2.2 RELATED POLICIES AND PROCEDURES... 4 2.3 KEY DEFINITIONS... 5 2.4 PRINCIPLES UNDERLYING THE POLICY...

More information

Legislative Council Panel on Health Services Subcommittee on Health Protection Scheme

Legislative Council Panel on Health Services Subcommittee on Health Protection Scheme LC Paper No. CB(2)855/13-14(03) For information on 18 February 2014 PURPOSE Legislative Council Panel on Health Services Subcommittee on Health Protection Scheme Proposed Claims Dispute Resolution Mechanism

More information

Rochdale MBC Corporate Debt Management Policy. Contents Page. Page

Rochdale MBC Corporate Debt Management Policy. Contents Page. Page Rochdale MBC Corporate Debt Management Policy Contents Page Page 1. Background and Objectives 1.1 What is a Corporate Debt Management Policy 1 1.2 Introduction 1 1.3 Objectives of the Policy 1 1.4 What

More information

GUIDELINES ON: MARKET CONDUCT FOR INSURANCE COMPANIES AND INTERMEDIARIES

GUIDELINES ON: MARKET CONDUCT FOR INSURANCE COMPANIES AND INTERMEDIARIES GUIDELINES ON: MARKET CONDUCT FOR INSURANCE COMPANIES AND INTERMEDIARIES The Financial Services Commission 39-43 Barbados Avenue Kingston 5, Jamaica, W.I. Telephone: (876) 906-3010 June 30, 2014 These

More information