Manager / Management Consultant/ SAP consultant. September 5th Sectors Energy Government Healthcare (hospitals) Professional Services

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1 Name First name Role Date of Birth Nationality City M. de Keizer Marjo Manager / Management Consultant/ SAP consultant September 5th 1971 Dutch Rotterdam Areas of expertise Change Management SAP Project- and programmamanagement Contract- and service (delivery) management Nearshore/offshore SAP management en business consultancy Logistics Certified SAP Solution Architect ERP 6.0 Sectors Energy Government Healthcare (hospitals) Professional Services Domains SAP - PS, SD, MM,FI/CO - SRM, BW - CATS/HR - Solution Manager - Netweaver (Portals, XI/PI) Outsourcing Hosting Prince II ITIL/ASL/BISL Implementation Summary I am a very energetic and passionate person who doesn t easily shy away from a challenge.this quality in combination with dealing with what comes my way, has given me a rich experience in various roles and organizations. SAP is the common thread in my career. The past 15 years I worked in various SAP projects and later gave guidance on SAP projects, SAP competence centers and SAP services units in different stages of maturity. My experience covers all aspects of SAP projects and SAP management, change management and control I am interested in optimizing the usage of possible SAP features that can benefit customer organizations. From a logistics background, my interest has grown to the current SAP environment with portals, integration, business intelligence and collaboration with non-sap applications. Working with a team of colleagues and / or employees gives me energy. I have a natural need to lead and guide teams. Leading an organization and guiding its employees in their development is the crowning glory. I am results-oriented and can function with a professional and independent attitude in both profit and nonprofit environments. I have experience in the energy sector, public sector and business services. September CV Marjo de Keizer

2 Role : Information Manager / Business Relation Manager Period : May Present Assignment : Aligning various business units of TNO on the developments and requirements in the IT landscape, mainly focused on SAP and Microsoft oriented IT environment. Drafting requirements and validating the chosen solution. The main business units are HR, Finance, Communications and Facilities. Large areas and Projects worked at TNO: Outsourcing the SAP landscape to an external party (CAP). This is part of the European evaluation committee for procurement. Package Selection, purchase and implementation HR Recruitment system (Connexys replacing SAP), Human Performance Management and implementing a call registration system. Drafting requirements, architecture and product choice for the Self Service HR process within SAP HR and integrated with SharePoint. Implementation of SEPA and Work Cost Scheme within SAP Role : Manager SAP near shore Period : December 2010 May 2011 Assignment : Transfer SAP support activities to a near-shore location in Serbia. Activities have been transferred to Serbia to lower the cost-price of support. This action has enabled the company to stay competitive both in pricing and quality Steps take in order to near shore are: - Making a business case - Selection of a near shore partner - Assessment of quality levels - Formation of a governance structure - Implementation assistance - Move SAP support activities to the near shore location - Reorganisation of the on-site SAP support Result is a new competitive SAP support organization that consists of an on-site team and a nearshore team. September CV Marjo de Keizer

3 Role : Business Unit Director SAP Period : August 2008 May 2011 Assignment : Responsible for all SAP activities within Ordina. I was responsible for the strategy and the management of the SAP unit. Size of the unit is 130 consultants. The yearly turnover is over 20 million euro. Main activities as Business Unit Director SAP: - Look at new SAP product lines and versions. Adjust the Ordina SAP portfolio based upon the needs of current customers and selected target segments in the Dutch IT market. - Maintain relations focussed on SAP services within the sectors Government, Banking & Insurance, Trade & Industry and SMB. - Manage the Human Talent Management Program with regards to SAP consultants. This company wide program was setup to guide professionals in their personal and professional growth. - Taking care of the contentment of employees and reduce unwanted resignations. - Making sure that there is a balance in SAP resourcing and workload between outsourcing, on-site, near shore and projects. Continuous improvement of execution. - Operational and financial management of the Ordina SAP activities in a time of recession, change and integration with other units. Role : Contract manager Period : Assignment : Contract Management for both SAP Project contracts and SAP Support contracts (including enhancements, upgrades and migrations). Managing the quality of SAP activities for projects and Service Level Agreements and at the same time managing the financial KPIs. Functional SAP activities included in the contracts are (logistics, finance, business intelligence, SRM, Netweaver). Technical activities included are (SAP technical management, hosting) As a contract manager I managed contracts with: - Government institutions including: RIVM, OC&W, Justitie, KLPD / vtspn - Hospitals including: SFG,, Parnassia, Rode Kruis/Waterland/Amstelland, Albert Schweitzer, Dirksland etc - Banking & Insurance especially Rabobank - Trade, Industry & Utilities including:,havenbedrijf Rotterdam, Eneco, Essent, KPN/Infonet, Bavaria, Shell, KLM/AirFrance, Ploegmakers. September CV Marjo de Keizer

4 Role : Change manager (integration of two SAP units) Period : January August 2009 Assignment : Integration of the Ordina SAP project unit (90 FTE) and the Ordina SAP support unit (60 FTE) into an integrated SAP organisation. I have integrated all SAP activities within Ordina in one SAP organisation. This change has given Ordina an effective governance model for SAP activities. Role : Change manager (reorganisation) Period : February 2008 July 2008 Assignment : Ordina decided to lay off 300 employees because of the financial crisis. With the use of a social plan and the cooperation of the legal department I have reorganised the SAP activities of Ordina resulting in the dismissal of some SAP professionals. Role : Change manager (integration) Period : Assignment : Absorption of the SAP activities of Magentis in Ordina In 2006 Ordina acquired Vertis. Magentis the SAP unit of Vertis has been fully absorbed in the SAP Ordina model. I managed the absorption program. Activities in this program are - Integration of the job conditions - Integration of job procedures and processes - Establishment of a new management team - Setting up of cooperation between the Ordina SAP Groningen, Nieuwegein and Dordrecht Role : SAP alliance-manager Period : 2006 May 2011 Assignment : Fine-tuning of the Ordina SAP competences with SAP NL. Adjusting the competence mixture to the strategy of Ordina and the Ordina customers. Following the evolution of the SAP product portfolio. Choosing product market combinations with SAP NL for joint market cultivation Realisation of an official partnership with SAP NL for Financial Services, Public Services, Business Intelligence/Business Object. Certification of the datacenter, application management and SAP certified competence center. September CV Marjo de Keizer

5 Role : Business unit manager & Change manager (integration) Period : Assignment : Merger of the SAP support unit of The Vision Web Managed Services with the SAP support unit of Ordina after the acquisition of The Vision Web by Ordina. Combining the 40 SAP professionals of TVW with the existing Ordina SAP support unit into a new SAP support organisation. In the merger I focussed upon the integration of commercial, HR, administrative and operational activities. Main achievement in this period is that we transformed the Ordina SAP support unit from a small organisation focussed upon SMB customers into a professional organisation with enterprise customers. The result of the integration is a new SAP support unit that kept its culture and quality level. Role : People manager Period : 2003 present Assignment : Guide SAP professionals in their personal and professional development Guide SAP consultants in their growth and development with support of an education plan and a personal development plan. Evaluation of staff and the adjustment of their fixed and variable compensation based upon performance. September CV Marjo de Keizer

6 Role : SAP Consultant : Period January Period : April 2003 October 2003 Company : ABP Heerlen SAP R/3 PS/MM/CATS Making a blueprint for resource planning and project governance within the internal ABP ICT organisation. Enhancement and adjustment of the current SAP setup using prototyping. Taking care of implementation, conversion and education in a project team of 5 consultants. Period : March 2000 November 2003 Company : Ordina Holding SAP R/3 SD/MM/PS/CATS/HR/PY/FI/CO Roll-out of the current SAP implementation to other Ordina divisions: Ordina TTI, Ordina SZ, Ormit and Integer. Management of the roll-out team consisting of 8 FTE (6 SAP consultants, 2 Implementation consultants) Report to Holding Controller and CFO Upgrade SAP 4.0B to 4.6C,euro conversion, setting up of functional support for SAP and Cognos. Transition of a project organisation into a support organisation. Implementation of a Change Advisory Board. Period : April 1999 February 2000 Company : Ordina Finance BV SAP R/3 SD/MM/PS/CATS Documenting work processes with Livemodel, making a conceptual design for PS, SD, MM and CATS. Implementation of the modules PS, SD, MM and CATS. Making a functional design for customisation, leading acceptance testing, coordination of conversion FI, CO, MM, SD, PS, coordination of change management procedure end-user assistance. Period : January June 1999 Company : EDON (Essent) Zwolle SAP R/3 SD Optimising sales process connections. Writing the conceptual design for a migration from FOXPRO to SAP SD. Implementation of SAP SD. Leading acceptance testing, assistance of application management team after implementation. September CV Marjo de Keizer

7 Periode : April Januari 1999 Bedrijf : AVL Afvalverwerking Limburg (Essent) SAP R/3 PS, SD, MM Documenting work processes with Livemodel, making a functional design for PS, SD and MM. Implementation of the SAP modules PS, SD & MM, leading acceptance testing, training of key-users and end-users. Period : Augustus 1998 December 1998 Company : Energie Noord-West (NUON) SAP R/3 PS, SD Optimising SAP PS module, implementation of SAP invoicing, writing a PS manual and training key-users in the usage of SAP SD, assistance of application management after implementation. Period : April June 1998 Company : Korps Landelijke Politiediensten KLPD Driebergen SAP R/3 MM/SD Upgrade project SAP 2.2 to 3.0H Period : Januari April 1998 Company : Ormit SAP R/3 MM/SD Making of and teaching of a 6 week fulltime SAP logistics academy. Modules include in the course are MM, PS and SD. Participants are 16 Ormit management trainees. Role : SAP key-user / financial officer Period : September 1988 December 1997 Company : Energiebedrijf Midden Holland (ENECO) Documentation of business processes in cooperation with an external auditor. Scoping PS, IM and SD, implementation of. Prototype PS, IM and SD with support of Cap Volmac consultants. Composing a testplan and test cases in cooperation with end-users aimed at the integration of the SAP modules PS-MM, PS-FI/CO, PS-IM and SD. Conversion, writing course material for PS and SD course that could also be used as reference book at the workplace. Education of end-users PS and SD Financial management and administration of projects for public lighting and traffic guidance. Setting up of project planning and project control. September CV Marjo de Keizer

8 Education: Course Finished Certificate Englisch Cours residential Ceran Lingua International 2008 yes Management Development Ormit 2006/7 Human Talant Management Ordina 2005 APICS CPIM Proqua 2003 yes NIMA-A Crabeth College HBO Logistiek Management ISBW 2000 yes MBA (Moderne Bedrijfsadm) Crabeth College 1997 yes Praktijkdiploma Boekhouden Crabeth College 1995 yes E.C.A.B.O Rijnmond Noord 1990 yes MBO Economie Crabeth College 1988 yes IT courses Training organisation Training year /Certificate SAP NL Certified Solution Architect ERP Integration of Business Processes 2008 yes EXIN ASL Foundation 2008 yes EXIN Prince yes EXIN ITIL Practicioner Financial Management 2005 yes EXIN ITIL Foundation 2005 yes SAP NL Certified Solution Consultant SCM yes SAP NL Delta training 3x-46 SD 2000 SAP NL CA820 Projectsystem Logistiek 1999 SAP NL Certified Appl. Consultant 4.0 SD 1999 yes SAP NL Delta training 4.0 SD 1998 SAP NL Delta training 4.0 MM 1998 SAP NL CA850 Config en org. In PS 1998 SAP NL Certified Appl. Consultant 3.X SD 1998 yes SAP NL ASAP Accelerated SAP 1998 SAP NL PS010 PS Projectsystem 1996 CAP VOLMAC SAP R/3 Getting Started 1996 September CV Marjo de Keizer

9 Business Courses Course organisation Course name Year/certificate Ordina Several courses: MBA in a day Effectief Leiderschap (Remco Klaassen) Situationeel Leiderschap Commerciële teksten schrijven Legal for dummys 2001 present Management Development programma Begeleiden medewerkers Human Performance Management Mijn baas is een aap Ordina basics Sodalis Inspireer jezelf en je omgeving (leadership) 2003 SARV Negotiate 2003 Miller en Heiman Large account management 2003 ISBW Doeltreffend presenteren 2001 yes Yearly visit to SAPphire since 2003 Yearly visit to VNSG dagen since 2003 September CV Marjo de Keizer

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