Extended Warranties for New and Used Cars in Emerging Global Markets

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1 Extended Warranties for New and Used Cars in Emerging Global Markets Report prospectus March

2 Prospectus contents Page What is the research? What methodology has been used? How do dealership surveyed break down? Which manufacturer brands have been investigated? What is the report structure? What are the key features of the research? How can the research be used? How can the PartnerBASE be used? Who can use the research? What are some of the key findings? What is the cost and format? How can the research be purchased?

3 What is the research? Finaccord s report titled Extended Warranties for New and Used Cars in Emerging Global Markets investigates the market for extended warranties linked to sales of new and used passenger cars to consumers in ten important global markets. In total, Finaccord has calculated this sector across all ten countries to have been worth in the region of USD 615 million in 2011 in gross written premiums and other revenues. Based on a survey of 765 dealers in Argentina, Brazil, China, India, Indonesia, Mexico, South Africa, South Korea, Taiwan and Thailand plus an investigation typically covering between 30 and 40 automotive brands in each country, the study delivers unique insights into the market for extended warranties for passenger cars bought by consumers, with fully comparable and standardised market values split between new and used cars. In addition to this market data, the survey measures the propensity of dealers to work with independent extended warranty providers as well as those tied to manufacturers and importers; it reports on customer take-up rates for extended warranties at the point of sale; it identifies the leading non-tied providers used at the point of sale; and it describes the partnerships in place between manufacturers or importers and extended warranty providers. 3

4 What methodology has been used? Finaccord s survey of dealerships in emerging global markets was carried out between November 2011 and January The research embraces the following information: whether extended warranties are marketed to purchasers of new and used vehicles; if so, how many providers are used? if so, what are the identities of the providers used? if so, how do these differ between manufacturer-branded providers and independent suppliers? if so, what are the average take-up rates for buyers of new and used cars? The results of this research provide unique data for dealer penetration rates, operating models, provider share of partnerships, and both average and overall customer take-up rates for extended warranties in each country. Moreover, Finaccord s manufacturer brand survey pinpoints programs for extended warranties organised by manufacturers or their local importers in each country, identifying the extent to which these are offered through captive entities or in association with external partners. As such, this constitutes a unique report with an unrivalled level of detail about countries that are key to the future of the automotive industry. 4

5 How do dealerships surveyed break down? South Africa, 7.8% Indonesia, 8.5% Taiwan, 7.8% China, 13.1% India, 12.0% Multimarque, 25.6% Toyota, 8.8% Volkswagen, 5.8% Hyundai, 5.6% Chevrolet, 5.1% Thailand, 9.2% Brazil, 10.8% Maruti Suzuki, 5.0% Honda, 4.8% Argentina, 9.8% South Korea, 10.5% Mexico, 10.5% Other groups, 25.0% Finaccord s universe of dealerships includes 765 respondents in total spread across ten important emerging markets including manufacturer-owned dealerships, franchised dealerships, multi-marque dealerships and new and used car supermarkets. For a full list of the organisations contacted for the research and included in PartnerBASE, please contact Finaccord. Mitsubishi, 2.6% Ford, 4.7% Nissan, 3.9% Fiat, 3.1% 5

6 Which manufacturer brands have been investigated? Manufacturer brands investigated through the local offices of the manufacturers themselves or those of their importers in at least one of the countries covered in this report are as follows: Acura Chery Geely Jinbei MG Škoda Alfa Romeo Chevrolet Gleagle Karry Auto MINI Smart Alpheon Chrysler Great Wall Kia Mitsubishi Soueast Motor Aston Martin Citroën Hafei Automobile Lamborghini Nissan Spyker Audi Daihatsu Haima Land Rover Opel SsangYong Baojun Dodge Hawtai Landwind Peugeot Subaru Bentley Effa Hindustan Motors Lexus Porsche Suzuki Besturn Emgrand Honda Liebao Proton Tata Motors BMW Englon Hongqi Lifan Motors Ram Tobe Buick FAW Hyundai Lincoln Rely Toyota BYD Fengshen Infiniti Luxgen Renault Troller Cadillac Ferrari Isuzu Mahindra & Mahindra Renault Samsung Volkswagen Chana Fiat JAC Maruti Suzuki Riich Volvo Changan Force Motors Jaguar Maserati Roewe WuLing Changfeng Ford Jeep Mazda Saab Zhonghua Changhe FXauto Jiangling Mercedes-Benz Seat Zotye Auto 6

7 What is the report structure? 0. Executive Summary: providing a concise evaluation of the principal findings of the report. 1. Introduction: offering a rationale, a detailed description of methodology and definitions. 2. Overview: including an overview of the market for providing extended warranties in conjunction with the purchase of new and used passenger vehicles across the ten countries. Analyses include: trends in sales of new and used passenger vehicles; comparison of key metrics describing the behaviour of dealers in this market; comparison of average customer take-up rates for point-of-sale extended warranties; and calculation of the market size, in terms of gross written premiums and other revenues in each country, for extended warranties for new and used cars. 3. Argentina: an in-depth analysis of the market for extended warranties for new and used cars in Argentina including: an overview of the market for new and used passenger cars; dealer survey results including analysis of the use of extended warranty programs branded or endorsed by manufacturers as opposed to policies provided by independent warranty providers; and manufacturer / importer survey results, including identification of partners used for branded or endorsed extended warranty schemes. 4-12: Brazil, China, India, Indonesia, Mexico, South Africa, South Korea, Taiwan and Thailand (for all, contents as for Argentina). 7

8 What are the key features of the research? Key features of this report include: comparable and standardised data concerning extended warranties for new and used cars covering a total of ten major emerging economies, ranging from relatively well-established automotive markets such as Mexico, South Korea and Taiwan to fast-developing ones such as China and India; provision of hitherto unpublished market size and segmentation data for all of these markets generated from Finaccord s proprietary European Automotive Financial Services Model; unique analysis of the provision and uptake of extended warranties at the point of sale, including the average number of providers used by dealers, the degree to which dealers collaborate with nontied companies in addition to tied partners, and average customer take-up rates; in both the report and the accompanying PartnerBASE database, identification of non-tied providers of extended warranties used by dealerships; in both the report and the accompanying PartnerBASE database, identification of partnerships between manufacturers or importers and extended warranties 8

9 How can the research be used? You may be able to use this report and the PartnerBASE that accompanies it in one or more of the following ways: understand the current size and future potential of the market for extended warranties in ten of the most important growth economies in the world; appreciate how this opportunity breaks down between extended warranties for new and used cars; benchmark the degree of competitive intensity recorded for distributing extended warranties through the point of sale, and see where dealers are most open to working with non-tied partners; identify the foremost competitors in each country: have international companies such as Allianz, Assurant, AXA, MAPFRE and The Warranty Group established themselves in each market, or do national providers predominate? evaluate the potential for establishing partnerships with manufacturers and importers for branded or endorsed extended warranty schemes across these ten key markets. 9

10 How can the PartnerBASE be used? Select country Choose operating model Brand Country Product offered? EXTENDED WARRANTIES Total number Operating model of schemes Partner(s) Mazda South Africa Yes External underwriter 1 Innovation Group Peugeot Brazil Yes External underwriter 1 Indiana Seguros (Liberty Mutual) Peugeot Mexico Yes External underwriter 1 Quálitas Škoda India Yes External underwriter 1 Bajaj Allianz General Insurance Toyota South Africa Yes External underwriter 1 Innovation Group Look up specific brands Identify product partners Note: for this report, PartnerBASE also covers 765 dealerships. Finaccord Ltd., 2012 Web:

11 Who can use the research? 1. Automotive manufacturers: this research provides a unique data allowing you to assess objectively your position in extended warranties and to gauge the threat from non-captive competitors; 2. Underwriters and administrators of extended warranties: what are the opportunities to increase or build market share within the extended warranty markets of each country by means of distribution alliances with manufacturers, importers or dealers? 3. Finance and leasing companies: extended warranties can be embedded in consumer finance and leasing packages, hence it is important for providers in these areas to comprehend fully the apparent opportunities; 4. Management consultancies: are you helping a manufacturer or warranty provider with its strategy or evaluating how it can develop its business in extended warranties? Understand the current status of this product in ten emerging global markets, saving time and effort on researching the subject yourself. 11

12 What are some of the key findings? 1. Few manufacturer brands have schemes for extended warranties in China, Indonesia or South Korea, while most do in India, Mexico and South Africa Proportion of manufacturer brands with schemes for extended warranties, % 80% 60% 40% 20% 0% ARG BRA CHN IND IDN MEX ZAF KOR TWN THA Ave. Source: Finaccord Global Automotive Financial Services Survey 12

13 What are some of the key findings? (cont.) 2. Most dealers in South Africa offer extended warranties that they have arranged themselves, with Motorite and SA Warranties holding the largest share of partnerships % of dealers offering extended warranties and product source 100% legendtrick 80% Undisclosed other, 27.8% Provider share of partnerships, % Motorite, 26.7% 60% Both 40% 20% Dealer (non-tied) Manufacturer / importer Innovation Group, 8.5% 0% Finaccord Ltd., 2012 Product offered Product source (see legend) Source: Finaccord Global Automotive Financial Services Survey Web: McCarthy Insurance Services / McSure, 11.4% SA Warranties, 25.6% 13

14 What are some of the key findings? (cont.) 3. In Brazil, although customer take-up rates for extended warranties are higher with new car sales than with used cars, the scale of the used car market offers massive potential Passenger car parc (million) New / used passenger car sales (million) 10 Used car sales Car parc New car sales Source: Finaccord Global Automotive Financial Services Model Finaccord Ltd., 2012 Web:

15 What are some of the key findings? (cont.) 4. Key findings from the executive summary include: across the ten countries in question, the market for extended warranties for passenger cars was worth in the region of USD 615 million in 2011 in terms of gross written premiums and similar revenues; the value of extended warranties sold with new cars was greater than that for used cars in seven countries out of ten, though the used car segment is likely to rise as dealers become more involved in selling used cars and as consumers become more aware of the cost of repairing cars; the use of extended warranties varies widely between countries: while 40.6% of dealers offered them measured as an unweighted average across all ten countries, this figure ranged from a low of 3.1% to a high of 97.5%; in many countries, dealers rely on manufacturers and importers tied schemes, and many of these are run internally; nevertheless, there are opportunities for external providers to form new partnerships, both with dealers and with manufacturer brands. 15

16 What is the cost and format? Extended Warranties for New and Used Cars in Emerging Global Markets is available as a standard Adobe Acrobat PDF document and / or hard copy. The PartnerBASE that accompanies it at no further charge is in Microsoft Excel format. Costs for this research set and other titles about automotive financial services are as follows: REPORT Extended Warranties for New and Used Cars in Emerging Global Markets Automotive Finance and Leasing for Consumers in Emerging Global Markets Automotive Finance and Leasing for Consumers in Europe Consumer Automotive Financial Services in Eastern and South-Eastern Europe Consumer Automotive Financial Services in Emerging Global Markets Consumer Automotive Financial Services in Northern and Central Europe Consumer Automotive Financial Services in Southern and Western Europe Extended Warranties for New and Used Cars in Europe Manufacturer-Branded and Dealer-Intermediated Motor Insurance and Road Assistance in Emerging Global Markets Manufacturer-Branded and Dealer-Intermediated Motor Insurance and Road Assistance in Europe PRICE * GBP 1,995 GBP 1,995 GBP 2,495 GBP 2,495 GBP 3,995 GBP 2,995 GBP 2,995 GBP 2,495 GBP 1,995 GBP 2,495 For UK-based clients, VAT at the prevailing rate will be added to the basic price. Costs quoted are for a single site user licence only. For a corporate user licence, please see the next slide for further details. Invoices can be paid in EUR, at the prevailing exchange rate, if preferred. 16

17 How can the research be purchased? Simple. Just go to the relevant area of the Finaccord web site available at and fill in the online order form, clearly indicating: report required type of corporate user licence, if required * billing name address and address purchase order number, if applicable Please allow up to one working day for the delivery of electronic copy by . * For the corporate user licence please choose one of the following options: 1. One office, one country: no supplement over and above basic cost of reports ordered 2. Multiple offices, one country: additional 20% over and above basic cost of reports ordered 3. Multiple offices, two to ten countries: additional 50% over and above basic cost of reports ordered 4. Global (unlimited offices in unlimited countries): additional 100% over and above basic cost of reports ordered VAT at the prevailing rate will be added to the price of any corporate user licence acquired by UK-based buyers. 17

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