Cassandra Whobrey CRM Product Manager, UK

Transcription

1 Cassandra Whobrey CRM Product Manager, UK

2 Flexible, high value, and simple-to-understand licensing for your Dynamics CRM in the cloud and on-premises. Flexible Simple-to- Understand In the Cloud and On-Premises Highly competitive offerings with low Total Cost of Ownership Licenses based on the functionality you access (not how you access) Consistent user licenses in the cloud and on-premises for easier decision making

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4 What s New with Dynamics CRM Online Licensing The flexibility and simplicity of multi-tier licensing that on-premises customers love is now extended to the cloud. Multi-tier model Flexibility to license the right functionality for every user Parity Consistent user licensing choices in the cloud and on-premises Mobile access Access via mobile and desktop apps included with each user license Non-production instance offering Better support for test/demo/development with lower licensing costs Updated EA availability Favorable terms for license transitions from onpremises to Online Premium support offerings Flexibility to choose the level of service that best meets your support needs.

5 User Subscription Licenses (USLs) RECOMMENDED Professional $65/user/month Optional Add-Ons Applied organization-wide Production Instances $549/instance/month Full sales, service, marketing, and custom applications (xrm) Basic $30/user/month Basic CRM, reporting, and custom applications (xrm) Essential $15/user/month Light-weight access to custom applications (xrm) Non-Production Instances $150/instance/month Storage $9.99/GB/month Included Capacity 1 production instance Up to 1 non-production instance* At least 5 GB of storage** 1 GB increments *One non-production instance is included with 25 or more Professional USLs. **For every 20 Professional USLs, the storage capacity increases by 2.5 GB, up to 50 GB at no additional charge. U.S. list prices through Microsoft Online Services Program

6 User Capabilities Recommended Professional

7 Storage Capacity Provided Additional Storage For every increment of 20 Professional USLs, the included storage capacity increases by 2.5 GB, up to a maximum of 50 GB. Storage Add-on You can add more storage by including one Storage Add-On license for every 1 GB of additional storage you need. The default storage capacity provided with a Microsoft Dynamics CRM Online subscription is 5 GB. < Number of Professional USLs

8 Production Instance 1 (Included) The first production instance is included with the subscription. Named User A You can add additional production instances by purchasing one Production Instance Add-On license for each additional instance. Production Instance 2 (Optional Add-On) Production Instance Add-On Microsoft Dynamics CRM Online USL Licensed users can access any number of instances associated with the same Microsoft Online Services tenant.

9 Production Instance 1 (Included) Named User A Microsoft Dynamics CRM Online USL One non-production instance is included with your subscription if you have 25 or more Professional USLs. Non-Production Instance 1 (Included with 25+ Professional USLs) Non-Production Instance 2 (Optional Add-On) Non-Production Instance Add-On You can add nonproduction instances to your subscription by purchasing one Non-Production Instance Add-On license for each nonproduction instance.

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11 From licensing based on Access mode Data privileges to licensing based on Functionality only Enhanced use rights across all Client Access Licenses Access via mobile and desktop apps included with all CALs Dynamics Planning Services included with Software Assurance for Volume Licensing Improved use rights for all CALs External user rights included in Server External license user rights included in Server license Favorable license transition terms from on-premises to Online (EA customers) Access using mobile and desktop apps Dynamics Planning Services included with Software Assurance for VL Favorable terms for license transitions from On-premises to Online

12 Microsoft Dynamics CRM 2013 Solution Functionality You need a CAL for any user or device accessing the solution functionality. You need a Server License for each running physical or virtual instance of the software. Server License(s) Microsoft Dynamics CRM User CAL Microsoft Dynamics CRM Device CAL If an individual accesses the server using more than one device, license the individual with a User CAL. With the User CAL, that user can use any device without the need for Device CALs. If multiple individuals access the server using the same device, license the device with a Device CAL. With the Device CAL, any number of users can use the device nonconcurrently without the need for User CALs. You can have a mix of User CALs and Device CALs in a deployment.

13 Client Access Licenses (CALs) RECOMMENDED Professional $983/user $787/device Basic Server License Microsoft Dynamics CRM Server 2013 $4922/instance $342/user $236/device Essential $79/user or device Full sales, service, marketing, and custom applications Basic CRM, reporting, and custom applications (xrm) Light-weight access to custom applications (xrm) U.S. Enterprise Agreement Level A estimated retail prices (license + 1 year SA) shown External user related licensing use rights included in Server license.

14 Server User Capabilities Recommended Professional

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17 For Volume Licensing Customers with Software Assurance Microsoft Dynamics CRM 2011 Microsoft Dynamics CRM 2013 Microsoft Dynamics CRM Server 2011 Microsoft Dynamics CRM Server 2013 Microsoft Dynamics CRM Workgroup Server 2011 Microsoft Dynamics CRM Workgroup Server 2013 Full CAL Professional CAL Limited CAL Basic CAL ESS CAL Basic CAL or Essential CAL (customer choice) External Connector License grant 1 Microsoft Dynamics CRM Server License will be granted for every External Connector license active on SA*

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19 Premier* Professional Direct Enhanced Subscription Included Varies $9** $5 Self-Service Capabilities Community Forums Service Health Dashboard Customer Source, CRM Customer Center Reactive Support Response Times Sev A: 1h Sev B: 2h Sev C: 4h Sev A: 1h Sev B: 2h Sev C: 4h Sev A: 2h Sev B: 4h Sev C: 8h Sev A: Next Biz Day Sev B: Next Biz Day Sev C: Next Biz Day Web & Phone Submission Billing & Subscription Support Unlimited Technical Break-Fix Incidents Callback Available 24x7 Technical Support Priority Handling Critical Situation Support Proactive Services Training Materials + Full access to Premier Catalog + Customizable Training Materials + Full access to elearning and Training Manuals Getting Started Catalog Advisory Support Full Basic Service Delivery Management Technical Account Management Assigned Pooled Enhanced Reporting & Diagnostics Escalation Phone Line 1:1 Mentoring Onsite Services

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