USA. Real Estate Fund 1, Inc.

Size: px
Start display at page:

Download "USA. Real Estate Fund 1, Inc."

Transcription

1 Dallas Stewart CMIT Solutions IT Advisor/Independent Consultant USA Real Estate Fund1, Inc. has aligned itself with Dallas Stewart and CMIT Solutions we believe this combination to be one of the finest firms in their field. Most of their talents will be utilized for the private fractional vacation club, however when other needs arise they are our choice to do web-sites (the one you are on), and any other IT services or issues we may need. We are proud to know these people and excited that they have made the decision to become part of our team. Even though they are part of our team I must advise all parties that there is no employer/employee relation between these two firms. EXECUTIVE PROFILE Business Development Operations Analyst Briefings Key Account Management Product Marketing & Management Sales Senior level technology executive with thirty plus years of proven success in product management/marketing, sales management, general management and business development. Strong on analysis and planning with powerful interpersonal skills. A welcomed communicator who institutes initiatives and carries them out in order to advance positive change, efficiency and increased profitability. Ensures the effective execution of simultaneous projects without compromising quality, timeliness or functionality. An expert in building and transforming teams and organizations within high pressure environments. Adept at consensus management and building upon the differences of the sales, marketing, operations, financial and executive teams. Led successful executive level sales and marketing campaigns in environments where growth and accountability were paramount. Extensive qualifications in the following competencies: Direction, Re-engineering of Mission & Focus Budgetary Management Product & Technical Team Management Strategic Partnerships Market Analysis & Strategies Key Client Relationship Nurturing 2620 Bellevue Way N.E. #122 Bellevue, WA Phone (425) Page 1

2 Multidisciplinary Management Direct & Channel Sales CAREER SYNOPSIS CMIT Solutions of Bellevue, Kirkland and Redmond, Bellevue, WA 2009-present Privately-held franchises (2) focused on daily management of technology infrastructure for small business,. OWNER - PRESIDENT Business is focused on helping owners who feel angered, frustrated or handcuffed by what technology is doing TO their business instead of FOR their business. Work with owners to understand their business and their client delivery. Through this understanding we suggest how technology can enhance their client delivery while stabilizing and lowering technology spend. Achieved cash flow breakeven point after just 4 months (business opened doors in August 2009). Recognized in April 2010 at annual convention with Mach II award for having the fastest growing new franchise. Awarded the December 2010 Franchise of the Month for the entire nationwide franchise system. Client satisfaction over 98% with every customer offering up to be a reference for our firm. Estorian, Inc., Bellevue, WA Privately-held software company focused on comprehensive corporate storage, E-Discovery, data search, retrieval and loss prevention products. CIO/CTO Directing, restructuring and refocusing the company objectives to core competencies with regular reporting to board. Eliminated $4 Million of losses and returned company to profitability in 5 quarters by restructuring organization and refocusing company objectives on core competencies. Established plan for 2 product lines, resulting in 5 major releases over 3 years resulting in pipeline growth from $0 to $24 Million during that time. Company previously never operated on a roadmap and business plan mentality. This structure enabled the effective execution of a 3 year business plan put forth by the management team. Architected unique intellectual property concept establishing framework infrastructure. Concept allowed all new features to take advantage of common facilities now integrated into the product framework. Saved immense amount of development time and reduced trouble ticket issues with customers Bellevue Way N.E. #122 Bellevue, WA Phone (425) Page 2

3 Managed diverse engineering teams through 5 development cycles with each delivery hitting its projection date. Developed business plans, including the roadmaps for multiple product lines. Set forth 3 year business plan that included identification and acquisition of innovative technology moving company into new markets and verticals. Result was stabilization of company and infusion of new VC monies. Transformed Company from closing the doors to acquiring another organization. Saved 50% (650K) office overhead by removing technologies not in use and revamping existing processes. Computer Associates - CA, Columbus, OH DIVISIONAL QUALITY MANAGER ( ) Directed the duties of the Southern Ohio team of 7 managers. Handled executive relationship between CA and over 300 major accounts in the region. Assisted managers to resolve customer issues. Developed repeatable processes used throughout CA, which tracked performance statistics for the Quality Team. Increased customer satisfaction from 76% to 92% in 18 months by skillfully managing 7 CRM managers. Realized a CRM quarterly measurement increase of 15% within the first 2 quarters of managing the team. Instituted new automated customer reporting of trouble tickets. System was used globally as a standard practice in tracking customer issue and staying on top of client problems as they arose. E3 SOLUTIONS ENGINEER, NATIONAL ACCOUNTS - STERLING SOFTWARE, RANCHO CORDOVA, CA ( ) Managed national accounts. Focused on crafting solutions for large accounts with extensive requirements. Managed onsite support and directed internal resources to focus on customer issues. Assessed account infrastructure to determine critical path for end-to-end management of storage. Developed analysis services to statistically model the projected financial impacts of new solutions. Analytical services resulted in consistent achieving of sales quotas for 3 consecutive years. The final year before the CA acquisition, saw $60 Million in sales on a $40 Million quota. Crafted and implemented a sales presentation system used throughout the storage division including sales executives. This easy to use system allowed less travel due to sales representatives not needing engineers with them all the time. Travel expenses were reduced by 20% or $850K over the first fiscal year of implementation. Nationwide Mutual Insurance, Columbus, OH MANAGER, STORAGE MANAGEMENT TEAM, TECHNICAL SERVICES ( ) 2620 Bellevue Way N.E. #122 Bellevue, WA Phone (425) Page 3

4 Systems Programmer, Technical Services ( ) Storage Administrator, Operations Technical Support ( ) Led 5 individuals in implementing, maintaining and developing automated storage solutions for multiple data center shop. Interfaced with a programming staff of over 1,700 to effectively address timely data placement while minimizing costs. Continuous analysis of emerging technologies. Managed tech team in a 24x7x365 mission critical insurance data center with % up time. Managed project involving 1,700 programmers to implement SMS and reduce operating costs. Developed the marketing campaign redirecting corporate focus. Skillful implementation reduced a 24 month project to 18 months. Slashed operating budget by $2 Million (25%) by migrating enterprise storage systems to new and more reliable technology. Planned, organized and led storage project team for two data center moves. Both moves were completed on time with zero defects attributed to the storage organization. Led team in automated storage solutions rollout for multiple data centers. Changed view of storage administration from one of difficult to work with into a group that was helpful and quickly adaptive to the needs of the organization. Corning Glass Works, Corning, NY SENIOR COMPUTER OPERATOR Oversaw the daily computer processing responsibilities for an $80 Million business. Interacted with programming groups when processes failed and ensured a timely delivery of computing resources which the company depended on each day. Designed and programmed a balancing interface which reduced nightly processing by 3 hours and increased reporting accuracy from 85% to 100%. EDUCATION & TRAINING Corning College Associate of Arts degree in Computer Science. Cedarville College Studies in Business Administration 2620 Bellevue Way N.E. #122 Bellevue, WA Phone (425) Page 4

5 ASSOCIATIONS & COMMUNITY Franchise Advisory Council (Pacific Region) CMIT Solutions National Franchise System StorageTek FORUM Conference Steering Committee - Chairman, former Eurostorage Steering Committee - Charter Member Dallas E. Stewart Main St. #309 Bellevue, WA o c dstewart@cmiteastside.com Sincerely, President USA Real Estate Fund 1, Inc Bellevue Way N.E. #122 Bellevue, WA Phone (425) Page 5

ERP / EDI INTEGRATION METHODOLOGIES In-House versus Hosted. A White Paper October 2007. Prepared by John Simmons

ERP / EDI INTEGRATION METHODOLOGIES In-House versus Hosted. A White Paper October 2007. Prepared by John Simmons ERP / EDI INTEGRATION METHODOLOGIES In-House versus Hosted A White Paper October 2007 Prepared by John Simmons ERP / EDI INTEGRATION METHODOLOGIES - In-House versus Hosted PREFACE...3 OVERVIEW...3 SELECTING

More information

MICHAEL GODFREY ANDREWS Seattle, WA 206.953.5751 mgandrews3@gmail.com www.linkedin.com/in/mgandrews

MICHAEL GODFREY ANDREWS Seattle, WA 206.953.5751 mgandrews3@gmail.com www.linkedin.com/in/mgandrews MICHAEL GODFREY ANDREWS Seattle, WA 206.953.5751 mgandrews3@gmail.com www.linkedin.com/in/mgandrews PROFILE Driver of sales growth through focused changes in process, people and tools. Consistently implements

More information

PEOPLE, PRICE, PRODUCT, PROMOTION and PRIDE

PEOPLE, PRICE, PRODUCT, PROMOTION and PRIDE Contact Information 1603 Lyndon B Johnson Freeway Suite 350 Dallas, Texas 75234 (972) 243-7648 Fax: (972) 243-2494 corporate@sunridgemanagement.com www.sunridgemanagement.com Proven Keys to Successful

More information

DELIVERING EXCEPTIONAL CUSTOMER CARE

DELIVERING EXCEPTIONAL CUSTOMER CARE REAL WORLD SCENARIOS Volume 1 Cases 1-4 DELIVERING EXCEPTIONAL CUSTOMER CARE WINNING THE HEARTS OF YOUR CUSTOMERS BUILDing THE FOUNDATION STREAMLINing SUPPORT CASES GAINing A COMPETITIVE ADVANTAGE knowing

More information

Mobilizing the Shopping Store

Mobilizing the Shopping Store Mobilizing the Shopping Store As retailers are opting multi-channel strategies to reach out to consumers, E-Commerce and online shopping portals have become hub of the internet market. Online shoppers

More information

Inside Outsourcing. Jeff Osborne, Chief Operating Officer Business Process Outsourcing, Accenture. Inside with: April 10

Inside Outsourcing. Jeff Osborne, Chief Operating Officer Business Process Outsourcing, Accenture. Inside with: April 10 April 10 Inside Outsourcing INTERVIEWED BY LARRY JANIS Jeff Osborne, Chief Operating Officer Business Process Outsourcing, is a global management consulting, technology services and outsourcing company.

More information

940 Chateau Forest Road, Hoschton, GA 30548 678-682-0203 scott@scottkappler.com http://cv.scottkappler.com

940 Chateau Forest Road, Hoschton, GA 30548 678-682-0203 scott@scottkappler.com http://cv.scottkappler.com P&L Continuity Planning Contracts CRM Multi-Site Vendor Relations Project Management Negotiations Cost Control International Business Development Data & Call Centers I am a well-rounded operations professional

More information

Bringing the Power. of Marketing Automation To The Fortune 5,000,000

Bringing the Power. of Marketing Automation To The Fortune 5,000,000 Many of the world s largest corporations are now utilizing automation tools to analyze and track all of their online marketing activities. However, these tools are not limited to the Fortune 500. Some

More information

Imhotep Institute Charter High School Board of Directors July 8, 2014 Universal Companies: Improving Communities and Changing Lives

Imhotep Institute Charter High School Board of Directors July 8, 2014 Universal Companies: Improving Communities and Changing Lives Presentation by Universal Companies to Imhotep Institute Charter High School Board of Directors July 8, 2014 Universal Companies: Improving Communities and Changing Lives active UNIVERSAL COMPANIES Welcome

More information

Brief Profile of the Company: Company Description: Brief History

Brief Profile of the Company: Company Description: Brief History Brief Profile of the Company: PIBAS Pakistan is a software company focused on developing end-user solutions for financial institutions. The banking solution of PIBAS include core banking for both conventional

More information

Creating places for people to share activities, data and documents within and between energy companies.

Creating places for people to share activities, data and documents within and between energy companies. SHAREPOINT SUPPORT ANALYST LET US INTRODUCE OURSELVES NeoStream Technologies Inc. is a Calgary-based energy services software company using SharePoint to provide information management, communication and

More information

Thriving in the New Normal for Tax Administration

Thriving in the New Normal for Tax Administration Experience the commitment ISSUE PAPER Thriving in the New Normal for Tax Administration This paper discusses how tax agencies can identify specific revenue collection initiatives and begin to build the

More information

OpenText Protect Anytime

OpenText Protect Anytime Support Program OpenText Protect Anytime Critical issue support for the OpenText applications powering your key business processes Introduction to OpenText Protect Anytime For more than 20 years, OpenText

More information

Differentiate your business with a cloud contact center

Differentiate your business with a cloud contact center Differentiate your business with a cloud contact center A guide to selecting a partner that will enhance the customer experience An Ovum White Paper Sponsored by Cisco Systems, Inc. Publication Date: September

More information

Ricoh Legal. Our Approach. Our Solutions. ediscovery and Document Solutions. Powerful document services provide your best defense. www.ricoh-usa.

Ricoh Legal. Our Approach. Our Solutions. ediscovery and Document Solutions. Powerful document services provide your best defense. www.ricoh-usa. Our Approach. Our Solutions. Ricoh Legal ediscovery and Document Solutions Ricoh believes that the key to transforming the way companies work starts with harnessing the collective imagination of people.

More information

Cloud Benefits Elusive for CMOs Charged with Harnessing Big Data

Cloud Benefits Elusive for CMOs Charged with Harnessing Big Data Cloud Benefits Elusive for CMOs Charged with Harnessing Big Data Until Now A publication by: Introduction The analysts at Gartner made waves when they predicted that, by 2017, chief marketing officers

More information

Mortgage Solutions Financial www.msofco.com 877.899.3614

Mortgage Solutions Financial www.msofco.com 877.899.3614 VA Loan Basics VA Loan Basic Training VA loans refer to a special loan program created by the U.S. government and guaranteed by the U.S. Department of Veterans Affairs. The loan is designed to provide

More information

paragyte Whitepaper The Significance of CRM in Retail Industry

paragyte Whitepaper The Significance of CRM in Retail Industry Whitepaper The Significance of CRM in Retail Industry Retail Industry overview The retail sector has seen unprecedented growth in the last few years and according to research firm Lucintel, the global

More information

We Transform IDEA into Business with Right Blend of Talent, Technology & Techniques

We Transform IDEA into Business with Right Blend of Talent, Technology & Techniques We Transform IDEA into Business with Right Blend of Talent, Technology & Techniques About Us Fibsologic Pvt. Ltd. is an Offshore IT & Software company offers End-to-End Web Application & Mobile Apps Solutions

More information

ERP/EDI INTEGRATION METHODOLOGIES In-House versus Hosted. Prepared by John Simmons

ERP/EDI INTEGRATION METHODOLOGIES In-House versus Hosted. Prepared by John Simmons ERP/EDI INTEGRATION METHODOLOGIES In-House versus Hosted A White Paper Prepared by John Simmons Table of Contents PREFACE 1 OVERVIEW 1 SELECTING A MODEL 2 A STUDY OF MODEL ADVANTAGES AND COST COMPARISONS

More information

SECURITIES & EXCHANGE COMMISSION EDGAR FILING. Support.com, Inc. Form: DEFA14A. Date Filed: 2009-04-30

SECURITIES & EXCHANGE COMMISSION EDGAR FILING. Support.com, Inc. Form: DEFA14A. Date Filed: 2009-04-30 SECURITIES & EXCHANGE COMMISSION EDGAR FILING Support.com, Inc. Form: DEFA14A Date Filed: 2009-04-30 Corporate Issuer CIK: 1104855 Symbol: SPRT Fiscal Year End: 12/31 Copyright 2014, Issuer Direct Corporation.

More information

Top 3 steps to a successful ERP implementation for M&A in manufacturing - a project management point of view

Top 3 steps to a successful ERP implementation for M&A in manufacturing - a project management point of view VIEW POINT Top 3 steps to a successful ERP implementation for M&A in manufacturing - a project management point of view Abstract The benefits of a merger and acquisition (M&A) can be great in various ways

More information

Management Commentary. Second Quarter 2015 Results

Management Commentary. Second Quarter 2015 Results Management Commentary Second Quarter 2015 Results The RetailMeNot, Inc. ( RetailMeNot ) earnings call will begin on August 5, 2015 at 7:00am central time (8:00am eastern time) and will include prepared

More information

This document includes information about the role for which you are applying and the information you will need to provide with the application.

This document includes information about the role for which you are applying and the information you will need to provide with the application. Further Particulars This document includes information about the role for which you are applying and the information you will need to provide with the application. 1. Role details Vacancy reference: 8254

More information

Capabilities Presentation to WSTA Members July 22, 2015

Capabilities Presentation to WSTA Members July 22, 2015 Since 1984 Capabilities Presentation to WSTA Members July 22, 2015 MMI serves as a talent gateway where technical aptitude, professional integrity and intelligence are highly valued. Introduction Mitchell/Martin

More information

Francesca M. Pepoon PROFESSIONAL EXPERIENCE AS MANAGING PARTNER OF CONSTRUCTION SCIENCE, MS. PEPOON PROVIDES

Francesca M. Pepoon PROFESSIONAL EXPERIENCE AS MANAGING PARTNER OF CONSTRUCTION SCIENCE, MS. PEPOON PROVIDES SUMMARY OF QUALIFICATIONS MS. PEPOON IS AN ARTICULATE, ENERGETIC AND INNOVATIVE PROJECT MANAGEMENT AND OPERATIONS EXPERT WITH A BROAD RANGE OF EXPERIENCE IN THE CONSTRUCTION, INSURANCE AND BANKING INDUSTRIES.

More information

What is Marketing Operations?

What is Marketing Operations? What is Marketing Operations? Marketing Operations is an emerging field within the traditional business marketing framework. This paper aims to define Marketing Operations as a discipline within the Marketing

More information

Talent Management: Benchmarks, Trends, & Best Practices

Talent Management: Benchmarks, Trends, & Best Practices Talent Management: Benchmarks, Trends, & Best Practices Karen O Leonard Principal Analyst June, 2010 Copyright 2010 Bersin & Associates. All rights reserved. About Us Who We Are Premier research and advisory

More information

Equinox Fitness. High-End Fitness Club Anticipates Pump-Up in Sales from New Sales Tool. Customer Size: 5000 employees. Partner: Customer Effective

Equinox Fitness. High-End Fitness Club Anticipates Pump-Up in Sales from New Sales Tool. Customer Size: 5000 employees. Partner: Customer Effective Equinox Fitness High-End Fitness Club Anticipates Pump-Up in Sales from New Sales Tool Customer Size: 5000 employees Partner: Customer Effective Software and Services Microsoft Dynamics CRM 3.0 Vertical

More information

Mass customization: The next step in the evolution of email marketing. www.campaigner.com

Mass customization: The next step in the evolution of email marketing. www.campaigner.com Mass customization: The next step in the evolution of email marketing www.campaigner.com Introduction Studies and statistics continue to support the fact that email remains the top performer among all

More information

Map Your Lead Qualification Process into Your CRM

Map Your Lead Qualification Process into Your CRM When was the last time you audited your? What are your #1 and #2 Sales professionals asking to qualify their prospects quickly and accurately? : IS YOUR LEAD QUALIFICATION PROCESS MAPPED? If you aren t

More information

NetSuite: The Key to Performance and Profitability for Solution Providers

NetSuite: The Key to Performance and Profitability for Solution Providers NetSuite: The Key to Performance and Profitability for Solution Providers www.netsuite.com Table of Contents Solution Providers Face Unique Challenges 2 Solution Provider Business Models 3 The Current

More information

Services Resource Planning

Services Resource Planning Services : How Integrated PSA, CRM and Financials Can Transform Your Services Business Line art source artwork: Services : How Integrated PSA, CRM and Financials Can Transform Your Services Business Services

More information

Dedicated to you and accountable for your service relationship

Dedicated to you and accountable for your service relationship Dedicated to you and accountable for your service relationship For more information : claranet.co.uk - twitter.com/claranet To book an appointment or to discuss our services : Call us : 0845 355 2000 -

More information

Make Your Business Simple Using FobessCRM

Make Your Business Simple Using FobessCRM Make Your Business Simple Using FobessCRM 1 FobessCRM at a Glance Built for Planning Prepare and manage content Design channel strategy Decide targeted campaigns Freedom in Interaction Approach customers

More information

How Do I know If I Need RCx HOW TO CHOOSE A MANAGED SERVICES PROVIDER. www.netsolus.com

How Do I know If I Need RCx HOW TO CHOOSE A MANAGED SERVICES PROVIDER. www.netsolus.com How Do I know If I Need RCx HOW TO CHOOSE A MANAGED SERVICES PROVIDER www.netsolus.com Shifting your IT operations to a managed services provider (MSP) offers a multitude of benefits. Collaborating with

More information

MEMORANDUM BACKGROUND

MEMORANDUM BACKGROUND MEMORANDUM To: Health Connector Board of Directors From: Jean Yang, Executive Director Ed DeAngelo, General Counsel Date: February 5, 2014 Re: Optum-Quality Software Services, Inc. (QSSI), (collectively,

More information

Product Marketing Manager

Product Marketing Manager Product Marketing Manager JOB TITLE: Product Marketing Manager Either Part Time or Full Time COMPANY DESCRIPTION: SmartUQ (SmartUQ.com) provides breakthrough analytics software for engineering applications.

More information

How to Create an Annual Sales Plan. An Interview with Anwar Allen, Managing Partner at

How to Create an Annual Sales Plan. An Interview with Anwar Allen, Managing Partner at How to Create an Annual Sales Plan An Interview with Anwar Allen, Managing Partner at 0 ContentsiCCs a test Introduction 4 Why not just go with what is working? 5 When is the best time to create an annual

More information

Marketing Automation & Data Insight Expertise. Opined by: J.R. Furman

Marketing Automation & Data Insight Expertise. Opined by: J.R. Furman Marketing Automation & Data Insight Expertise Opined by: J.R. Furman SAS Marketing Automation There is no doubt that SAS Institute regards Qualex as the premier partner in the Gaming Space, why else would

More information

DESKTOP VIRTUALIZATION

DESKTOP VIRTUALIZATION May 2012 DESKTOP VIRTUALIZATION Future of Smart Secure Workspaces By Sahana Subramanya Happiest Minds, Workspace and Mobility Practice PURPOSE OF THE DOCUMENT The purpose of this document is to provide

More information

Marketing Management Information System

Marketing Management Information System Marketing Management Information System About Company Aghaez, a leading organization trusted for management, information systems, and marketing consulting services, is established in Kabul, Afghanistan.

More information

The Path to Building Lifetime Customers. Lars Birkholm Petersen Global Director, Business Optimization Services Lpe@sitecore.net / @LarsBirkholm

The Path to Building Lifetime Customers. Lars Birkholm Petersen Global Director, Business Optimization Services Lpe@sitecore.net / @LarsBirkholm The Path to Building Lifetime Customers Lars Birkholm Petersen Global Director, Business Optimization Services Lpe@sitecore.net / @LarsBirkholm Reality? 2 Common Marketing Today How We Digitally See Our

More information

Eazy CRM. Highly Experienced Hands to offer most user friendly solutions

Eazy CRM. Highly Experienced Hands to offer most user friendly solutions Eazy CRM e Highly Experienced Hands to offer most user friendly solutions About Us Singhal System Solutions Pvt. Ltd. is a Software Development Company providing solutions to automate the complex process

More information

ENABLE ENHANCE EXCEL www.layerv.co.uk

ENABLE ENHANCE EXCEL www.layerv.co.uk ENABLE ENHANCE EXCEL ABOUT US LayerV is an IT consultancy and end-to-end cloud service provider. We deliver winning IT strategies to help companies generate new value and manage technological change throughout

More information

Content x Context = Customer Experience

Content x Context = Customer Experience Accenture Interactive Joint Point of View with Adobe Content x Context = Customer Experience Driving a More Personalized Experience through Web Content Management Content x Context = Customer Experience

More information

SENIOR INFORMATION SYSTEMS MANAGER

SENIOR INFORMATION SYSTEMS MANAGER CITY OF PORTLAND Multiple SENIOR INFORMATION SYSTEMS MANAGER FLSA Status: Union Representation: Exempt Nonrepresented DEFINITION To plan, manage, supervise and coordinate information systems activities

More information

Welcome to the Science of Management Consulting. Careers for Experienced Professionals

Welcome to the Science of Management Consulting. Careers for Experienced Professionals Welcome to the Science of Management Consulting Careers for Experienced Professionals Exploring a new world of possibilities Welcome to the Science of Management Consulting Experienced Professional Management

More information

How To Guide Develop Customer Centricity with CRM

How To Guide Develop Customer Centricity with CRM How To Guide Develop Customer Centricity with CRM Executive Summary: This report has been designed to provide practical advice for adopting a customer-centric business strategy. Customer Relationship Management

More information

Neudesic CRM Enhances Customer Relationships. Increase Revenue Opportunities with an Adaptable & Comprehensive CRM Solution

Neudesic CRM Enhances Customer Relationships. Increase Revenue Opportunities with an Adaptable & Comprehensive CRM Solution Neudesic Enhances Customer Relationships Increase Revenue Opportunities with an Adaptable & Comprehensive Solution Consulting Technology Software When you know your customers better, they become better

More information

Sales Performance Improvement

Sales Performance Improvement Sales Performance Improvement The CappcoPartners team manage and improve revenue generation processes by fine tuning the value proposition, implementing demand creation campaigns which drive quality leads

More information

Transform Customer Experience through Contact Center Modernization

Transform Customer Experience through Contact Center Modernization Cognizant Healthcare Solution Overview Transform Customer Experience through Contact Center Modernization Improve customer experience and reduce costs with next-generation contact center services Health

More information

Achieving high performance in the media and entertainment industries through application outsourcing

Achieving high performance in the media and entertainment industries through application outsourcing Achieving high performance in the media and entertainment industries through application outsourcing Companies operating in today s global commerce rely on business application systems to energize supply

More information

Finance Division. Strategic Plan 2014-2019

Finance Division. Strategic Plan 2014-2019 Finance Division Strategic Plan 2014-2019 Introduction Finance Division The Finance Division of Carnegie Mellon University (CMU) provides financial management, enterprise planning and stewardship in support

More information

Hitting your Technology Goals

Hitting your Technology Goals Hitting your Technology Goals is a Tough Job Let Us Help Prepare You for YOUR Climb to the Top NEW YORK CHICAGO SAN FRANCISCO INDIA Find Your Way to the Top with EVEREST CONSULTING GROUP Services. EVEREST

More information

Professional Position Description Section I Position Information Position Title

Professional Position Description Section I Position Information Position Title Professional Position Description Section I Position Information Update Only Position Title Senior Financial Planning Analyst Position # 999761 Department Financial Services Classification Level Excluded

More information

- Developed and presented initial technical support case metrics to the executive staff Developed strong knowledge of 'Salesforce.

- Developed and presented initial technical support case metrics to the executive staff Developed strong knowledge of 'Salesforce. Craig Novak Consulting Client 2Wire Inc. July 05 Dec 05 Customer Service Consulting and Project Management 2Wire Networks is the proven market leader in delivering metro-scale Wi-Fi mesh network products

More information

CUSTOMER EXPERIENCE MATURITY MODEL

CUSTOMER EXPERIENCE MATURITY MODEL Lars Birkholm Petersen E: Lpe@sitecore.net T: @LarsBirkholm CUSTOMER EXPERIENCE MATURITY MODEL It used to be so easy... Remember when... It was all about Technology Launch and forget websites Success was

More information

A new driver in business innovation and job growth for Michigan

A new driver in business innovation and job growth for Michigan Macomb incubator Technology Advancement SmartZone SM* of Sterling Heights A new driver in business innovation and job growth for Michigan Our INCubator What is a Business Incubator? A business incubator

More information

White Paper. Sales and Marketing Alignment: Creating a B2B Revenue Engine

White Paper. Sales and Marketing Alignment: Creating a B2B Revenue Engine Sales and Marketing Alignment: Creating a B2B Revenue Engine Sales and Marketing Alignment: Creating a B2B Revenue Engine Fueling the B2B Revenue Engine Sales and marketing alignment is not new, and it

More information

Leadership & People Management WSQ

Leadership & People Management WSQ Our frontline leaders in SIA are empowered to lead our service teams to achieve the highest levels of service excellence. They are trained in core functional skills as well as given the opportunity to

More information

Role and Skill Descriptions. For An ITIL Implementation Project

Role and Skill Descriptions. For An ITIL Implementation Project Role and Skill Descriptions For An ITIL Implementation Project The following skill traits were identified as fairly typical of those needed to execute many of the key activities identified: Customer Relationship

More information

CORPORATE BLUEPRINT MAJESTIC3.COM FREE. integrate anywhere NOVEMBER 2014 DOWNLOAD. The secret is in the JOURNEY

CORPORATE BLUEPRINT MAJESTIC3.COM FREE. integrate anywhere NOVEMBER 2014 DOWNLOAD. The secret is in the JOURNEY CORPORATE BLUEPRINT NOVEMBER 2014 MAJESTIC3.COM integrate anywhere FREE DOWNLOAD The secret is in the JOURNEY This e-book outlines a powerfully innovative approach to sales and marketing MAJESTIC INTERACTIVE

More information

Product Catalogue. Next generation mobile wallet solution

Product Catalogue. Next generation mobile wallet solution Product Catalogue Next generation mobile wallet solution xpwallet has a complete end-to-end proven mobile wallet solution ready for immediate implementation. Solution Overview Suitable for telcos, banks,

More information

CareerBuilder and EMSI: Best Jobs for 2013 Requiring Bachelor s Degree

CareerBuilder and EMSI: Best Jobs for 2013 Requiring Bachelor s Degree CareerBuilder and EMSI: Best Jobs for 2013 Requiring Bachelor s Degree CareerBuilder and EMSI have released the best jobs for 2013 that require, on average, a bachelor s degree. The details were summarized

More information

SILVERPOP Step-Up Plan

SILVERPOP Step-Up Plan Big Scary Cranium SILVERPOP Step-Up Plan Evolve from Email marketing to behavioral marketing automation Get more from your investment in IBM Silverpop See your personalized road map to better performance

More information

1.1 Please indicate below if any aspect of the service is legally mandated by any of the following and provide the relevant reference.

1.1 Please indicate below if any aspect of the service is legally mandated by any of the following and provide the relevant reference. Response ID:146; 100980388 Data 1. Support Services Report Template Report Info Name of the person completing this report : Joanna Lee and Steve Andrews Title of the person completing this report : Director/Assistant

More information

Client Service and Relationship Strategy Published in Best Practices in Legal Marketing

Client Service and Relationship Strategy Published in Best Practices in Legal Marketing Client Service and Relationship Strategy Published in Best Practices in Legal Marketing December 2011 Despite having been centre stage for almost two decades, it remains the case that the effective management

More information

EVOLVE Customer Relationship Management

EVOLVE Customer Relationship Management EVOLVE Customer Relationship Management With EVOLVE CRM, optimize your sales resources, reduce administrative costs and achieve constistent customer-oriented busieness process Organization and deliver

More information

Tampa Bay. Real World. Updates. Recommendations. Critical. and revised curricula based on. Regional schools reviewed. o Keiser University

Tampa Bay. Real World. Updates. Recommendations. Critical. and revised curricula based on. Regional schools reviewed. o Keiser University IT Workforce Analysis: and 2.17.14 Monitor Attention Critical Real World Training for High Demand Jobs - Emp ployers reported a need to fill positions requiring specific technical skills. Students reported

More information

Transforming Your Core Banking and Lending Platform

Transforming Your Core Banking and Lending Platform Transforming Your Core Banking and Lending Platform Dramatically improve your bank s core systems to increase operating agility, lower time to market, reduce costs and better manage risk and regulatory

More information

AMP Graduate Program 2017: Global Distribution & Business Management

AMP Graduate Program 2017: Global Distribution & Business Management AMP Graduate Program 2017: Global Distribution & Business Management The AMP Promise The AMP Promise is Helping people own tomorrow, which means delivering the right balance of security and performance.

More information

Best Stories of Infosys Salesforce Implementation

Best Stories of Infosys Salesforce Implementation Best Stories of Infosys Salesforce Implementation Sales Cloud implementation with CloudSense CPQ and Order Management System, for a leading European cable company Seamlessly integrated Force.com with CloudSense,

More information

JOB DESCRIPTION. Be responsible for ensuring the implementation of standard operating procedures (SOPs) and systems documentation.

JOB DESCRIPTION. Be responsible for ensuring the implementation of standard operating procedures (SOPs) and systems documentation. JOB DESCRIPTION Job Title: Specialist Reporting To: Infrastructure Department(s)/Location: Clydebank / Norseman Job Reference number: 1. JOB PURPOSE Provide specific specialist and more general support

More information

Customer Segmentation and Profitability

Customer Segmentation and Profitability Customer Segmentation and Profitability Building Loyal, Profitable Customers S O L U T I O N P A P E R : FINANCIAL SERVICES SOLUTION PAPER: FINANCIAL SERVICES Customer Segmentation and Profitability Building

More information

Email Retention in 2008

Email Retention in 2008 Daticon EED WHITE PAPER Email Retention in 2008 Challenges companies face in designing email retention policies in light of FRCP 2006 updates and 2007 court rulings by John Jessen, Founder and Chairman

More information

CUSTOMER SERVICE PATHWAY

CUSTOMER SERVICE PATHWAY CUSTOMER SERVICE PATHWAY Introduction Welcome to your Pathway booklet. This is a guide to the customer service training and development opportunities within Savills Property Management. Savills training

More information

Digital Marketing Manager. 45,000 per annum

Digital Marketing Manager. 45,000 per annum Candidate Name: 461736 Job Applied For: Digital Marketing Manager Availability: 4 Weeks Rate: 45,000 per annum Key Skills: Implementation of performance marketing solutions with a focus on the, Financial

More information

Data Quality Assurance

Data Quality Assurance CHAPTER 4 Data Quality Assurance The previous chapters define accurate data. They talk about the importance of data and in particular the importance of accurate data. They describe how complex the topic

More information

Does Your Technology Sales Compensation Support the CEO Strategy?

Does Your Technology Sales Compensation Support the CEO Strategy? REVENUE ACCELERATORS WHITEPAPER SERIES Does Your Technology Sales Compensation Support the CEO Strategy? Introduction Often, VPs of Sales or CEO clients ask me what is a fair compensation plan for a technology

More information

The Glass Ceiling for Women in Logistics

The Glass Ceiling for Women in Logistics The Glass Ceiling for Women in Logistics A Survey Report on the Opportunities and Challenges Faced by Women in the Logistics Industry LOGISTICS AND SUPPLY CHAIN EXECUTIVE SEARCH TRAINING CONSULTANCY OUTPLACEMENT

More information

Develop effective print and electronic resources, services, facility, and manage budget and human resource.

Develop effective print and electronic resources, services, facility, and manage budget and human resource. Chief Librarian Job Description Summary: The Chief Librarian will provide proactive strategic direction and professional leadership and direction in advancing the Institute s teaching and research mission

More information

Effectiveness vs. Efficiency: Embracing the New Customer Experience Paradigm

Effectiveness vs. Efficiency: Embracing the New Customer Experience Paradigm January 2012 Effectiveness vs. Efficiency: Embracing the New Customer Experience Paradigm By Shahnawaz Khan, Rupa Shankar Happiest Minds, Social Computing Practice Effectiveness vs. Efficiency: Embracing

More information

H a r d W o r k 2 0 1 2 Edition

H a r d W o r k 2 0 1 2 Edition Annual Report Highest in Customer Satisfaction with the Auto Insurance Claims Experience, Five Years in a Row -- J.D. Power and Associates H a r d W o r k 2 0 1 2 Edition Auto-Owners Insurance ranks highest

More information

G-Cloud Service Definition. Atos SI Oracle CRM and CX Services

G-Cloud Service Definition. Atos SI Oracle CRM and CX Services G-Cloud Service Definition Atos SI Oracle CRM and CX Services Atos SI Oracle CRM and CX Services SCS Atos provides a range of expert Customer Relationship Management (CRM) and Customer Experience (CX)

More information

customer case study TXU ENERGY IMPROVES CALL CONTAINMENT BY 18%; SEES 11% LIFT IN CSAT

customer case study TXU ENERGY IMPROVES CALL CONTAINMENT BY 18%; SEES 11% LIFT IN CSAT customer case study TXU ENERGY IMPROVES CALL CONTAINMENT BY 18%; SEES 11% LIFT IN CSAT Our senior leadership team was blown away when they heard the customer engagement with the system. The entire room

More information

Banking and Financial

Banking and Financial 1 US Bank was rapidly expanding its payment service offerings in a time when local technical manpower was in it s highest demand. The lack of resource availability in Minneapolis was causing severe backlog

More information

Running an Agile and Dynamic Business. Business Solutions Delivered by Microsoft Services

Running an Agile and Dynamic Business. Business Solutions Delivered by Microsoft Services Running an Agile and Dynamic Business Business Solutions Delivered by Microsoft Services Conducting Business in Today s Global Market When market conditions change and present new opportunities, not every

More information

How To Build A Social Network For A Business

How To Build A Social Network For A Business iapps Consulting Fixed Scope Offering For ORACLE SALES Cloud Agenda Business Objectives Solution Proposal Scope (Business Process) Scope (Application) Implementation Approach \ Methodology Project Plan

More information

TURKEY BUSINESS ANALYSIS REPORT 2015. Thinking Like the Business

TURKEY BUSINESS ANALYSIS REPORT 2015. Thinking Like the Business TURKEY BUSINESS ANALYSIS REPORT 2015 Thinking Like the Business CONTENT Foreword Respondent Profiles Business Partnering Business Priorities Driving Change and Innovation Efficiency of Business Analysis

More information

Illinois State Board of Education

Illinois State Board of Education Illinois State Board of Education 100 North First Street Springfield, Illinois 62777-0001 www.isbe.net James T. Meeks Chairman Tony Smith, Ph.D. State Superintendent of Education CAREER OPPORTUNITIES July

More information

Proven solutions. Faster results.

Proven solutions. Faster results. Pitney Bowes Global Services Proven solutions. Faster results. Precisely what your business needs. We re focused on your success. In this complex and always evolving world of commerce, it s critical that

More information

Case Study: How a Scalable E-Commerce Platform Supports Growth

Case Study: How a Scalable E-Commerce Platform Supports Growth Case Study: How a Scalable E-Commerce Platform Supports Growth Featuring: Steve Miller, Xcentium; Randy Higgins, Insite Software Moderated by: Jenel Stelton-Holtmeier, Modern Distribution Management Sponsored

More information

Business Management WSQ Leadership & People Management WSQ

Business Management WSQ Leadership & People Management WSQ Business WSQ Leadership & People WSQ 1 Marina Boulevard #1-01 One Marina Boulevard Singapore 018989 Tel: 88 88 Fax: 12 1111 Email: wda_enquiry@wda.gov.sg website: www.wda.gov.sg Printed in August 201 Calling

More information

Software Development Manager

Software Development Manager Software Development Manager As the Software Development Manager you have a number of responsibilities, but the primary one is to get product out the door. Your goal is deliver results to the customers,

More information

Our frame of reference

Our frame of reference Company overview Our frame of reference Enterprise Performance Management through master data consistency and optimised applications. A master data based Enterprise Performance Management (EPM) solution

More information

BOARD OF COMMISSIONERS AGENDA ITEM COVER SHEET November 5, 2015

BOARD OF COMMISSIONERS AGENDA ITEM COVER SHEET November 5, 2015 Board Meeting Date: Presenter: Subject: Background: BOARD OF COMMISSIONERS AGENDA ITEM COVER SHEET November 5, 2015 Megan Jasinski-Morsch Resolution Awarding a Contract for CRM Software Services, Implementation

More information

Better Data is Everyone s Job! Using Data Governance to Accelerate the Data Driven Organization

Better Data is Everyone s Job! Using Data Governance to Accelerate the Data Driven Organization Better Data is Everyone s Job! Using Data Governance to Accelerate the Data Driven Organization Intros - Name - Interest / Challenge - Role Data Governance is a Business Function Data governance should

More information