DEMO en compliance systemen. Bijeenkomst NGI Architectuur en wetenschap 29 mei 2013

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1 DEMO en compliance systemen Bijeenkomst NGI Architectuur en wetenschap 29 mei 2013

2 Agenda Introduction Research project DEMO First preliminary results DEMO and Quality Mangement Next steps 2

3 Niek Pluijmert PhD candidate (from practice) at EE-Team Radboud University Nijmegen The Netherlands Centre de Recherch Public Henri Tudor - Luxemburg Program, project, quality manager and coach Financial Institutions, High-tech industry, Government Owner of INQA Quality Consultants Master degree Technical Physics at TU Delft Living in Woerden with Hettie E M S Niekpl 3

4 Failure of strategic projects International Standish Group CHAOS report: Most large (> M$ 10,-) projects fail Most small (< M$ 1,-) projects succeed Top-three causes: lack of Involvement of qualified users Support by management (fast decision making) Clear objectives Technical reasons like tools and infrastructure are in 10 th place (International Standish Group 2010) 4

5 Niek research project Organisations encounter serious problems in keeping pace with ever faster changing markets Enterprise Engineering (EE) probably can help solve this problem Objective: to get a better understanding of design and quality of organisations What use did finished projects, known as DEMO projects, made of DEMO? 8

6 Enterprise as social system Business processes, heart of the enterprise Business processes fulfill the primary function of an enterprise, i.e. the bringing about of goods and services In doing so, people work together In order to work together, people coordinate their activities For coordination purposes, people communicate with each other 12

7 Transaction pattern AA01 T01 A01 13

8 Organization of an enterprise Business system Original production Informational system Documental system Infological production Datalogical production 14

9 EO example 15

10 Survey about DEMO Goals of the survey Exploratory Have an insight on how the DEMO method is seen and used Try out the survey technique to evaluate a method Help scope our research projects 17

11 DEMO added value Great for change management projects, amongst others DEMO has the right concepts when it is about responsibility, authority, role, transaction It gives total transparency Most suited for complex problems When people want to really know what is going on Even if it is politically incorrect or if it does not reflect internal procedures First time I have oversight over the total process Models are implementation independent Excellent if you want to model one business that has several implementations Air-France KLM Cargo example 19

12 Various statements about DEMO Complies with management way of thinking Models are very stable For the VISI project after 2 versions no more changes (15 years after the start) 20

13 DEMO learning curve Abstract thinking is required To become an expert, at least: (= making correct models by oneself) At least a 5-day training + 5 days of homework Plus some practice in at least 2 projects with expert coaching But a group, to work with DEMO, requires only one DEMO expert To understand the models: few hours A group, to work with DEMO, requires only one DEMO expert Easier to learn to model with if you have an engineering background 21

14 Why DEMO for design of QMS? Controlled processes: Transaction concept guarantees closed PDCA-cycles Focus on business processes Emphasis on communication/coordination errors are the consequence of bad communication communication, less because of incompetence Which responsibilities are assigned in the organisation Conciseness Transaction symbol represents the failure modes of a transaction too 22

15 23

16 Next What is the resemblance between Quality Management Systems and Governance, Risk and Compliance (GRC-) systems How to apply DEMO in the design and implementation of GRC systems 25

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