Project Spotlight. Michelin s 800,000 sq. ft. manufacturing and storage facility in South Carolina PG 11. Pipeline. wiginton

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1 Project Spotlight Michelin s 800,000 sq. ft. manufacturing and storage facility in South Carolina PG 11 Pipeline wiginton SPRING 2013 FI

2 Table of Contents 01. Letter from Don Don Wiginton 03. Letter from Alan Alan Wiginton 05. Operations Update Mark Erickson 06. Quality Corner Dave Capalino 07. Human Resources Steve Browne 09. Safety Update Martin Morales 10. Employee Spotlight 11. Project Spotlight 15. Wiginton Service Awards 16. Letter to Wiginton Joe Wiginton 17. Corporate Update 17. Branch Updates Atlanta, Jacksonville, Daytona, Orlando, Ft. Myers, Gainesville, Pensacola, Miami, Melbourne, Tampa & Houston Wiginton Corporation Pipeline Spring Aero Lane Sanford, Florida Phone Fax wiginton.net qualityfab.net Creative Services SIX Degrees Marketing/Insights/Creative 1217B N. Orange Avenue Orlando, FL sixdegreeshigher.com Managing Editor Steve Browne Contributing Editors Steve Browne David Capalino Mark Erickson Martin Morales Don Wiginton Alan Wiginton

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4 Opportunity at Hand 03 Alan Wiginton // President In June of 2002, I surrendered all of my worldly goods including my phone, camera, watch, money, etcetera s and participated in a 14 day primitive survival living and training walk-a-bout in the uninhabited desert mountains of S. Central Utah. Not knowing anyone participating with me, I had no credibility or authority with any person. I was not the President of anything. I was simply another person in a group of 15 people. The environment in S. Central Utah is composed of sharp rocks, dirt & cactus. Located at approximately 5-9,000 feet above sea level, our group walked everyday for 14 days as if we were modern day nomads. We had no electronics, no food, and no water. I had only the clothes on my back- a pair of long johns, wool shirt, a hat, two pairs wool sox, hiking boots, a knife and an aluminum cup. Add to those two full bottles of water and a small bottle of aerobic water purifier. The group earned a poncho and wool blanket on Day 4 once we learned how to bust fire with a bow drill stick. We all slept together spooning amongst perfect strangers to capture body heat anyone of us happy just to be in the middle. The notion of social discomfort and a desire to be warm overwhelmed me at this time. Temperatures were extremely cold hitting - 20 s F at night while reaching 90 s in the daytime. Without access to such common luxuries as a flashlight, road maps or even roads for that matter, only a simple compass was used for navigation with sunrise in the East and sunset in the West as our only means of estimating time. Three harsh looking mountain guides, long beards and all, who as it turned out In the hope of stimulating your thoughts, I offer a personal story on my own leadership development. were extremely smart and pleasant to be around, courageously led us. The guides would share interesting stories each evening that were funny and each with a moral in the end. The first day we walked way out into the desert until about midnight, maybe 10 miles. We were happy as larks, warm, and stopped for the night to rest. The stars of the Milky Way lit up with celestial light. I asked myself Isn t life grand? In fact it was blissful. Approximately two hours later I remembered waking up in a freezing cold nightmare with no one in sight. Pitch dark, I rolled over into a cactus bush with thousands of microsplinters sticking me everywhere my skin touched. Stripped naked, I tried to rid myself of the pain and discomfort. I quickly redressed trying my hardest to get warm. I began questioning my sanity for choosing to participate in such self-discovery over a vacation. I used a large plastic trash bag and spent the next 6 hours with the bag over me, still blindly searching and picking splinters from the Cactus. I ended up leaning against a rock, fetal position, out of the wind, with only my feet and elbows touching the ground and rock. The earth sucked the warm energy right from me. Thank God it didn t rain that night. That was as comfortable as I could get, shivering, no sleep, praying for daylight. Needless to say, I was paying attention to the instructors; barefoot hippies with knowledge of skills that I desperately needed. Warmth, water & food became my priorities. I d rather get a beating with bullwhip than be shivering cold any longer. Over the next 13 days I learned a lot about the various leadership skills and myself I lacked and possessed. I learned that I was lacking a tolerance of others, especially when everyone around me was suffering. While skilled at getting my own

5 At the end of the day, the most important lesson I learned about leadership is to take personal responsibility and continue to reprogram my anxious or negative thoughts. emotions under control quickly, I was proud of that kept from outwardly complaining. My dry sense of humor and positive thinking came to my rescue. I learned that I was very willing to help others who struggled, yet, quickly became impatient with those complaining about how difficult our challenge was. A specific example occurred when we broke up into cook groups of three. It was a major chore to start a fire with sticks and sustain it. I quickly learned how to get a fire started, and was very impatient with my partners to help gather up wood to sustain it, as well as finding, and carrying water for boiling food. We were all very weak, and to walk 100 yards down to a creek and back up hill required major effort. Most people were willing to help and others only willing to do absolute minimum to get by. While some cried and complained, others cheerfully made jokes and positive funny remarks to lighten the discomfort. I found myself continuously wrestling with my leadership tolerance of others. I really had to make an effort to keep supporting others in misery. So, the most important lesson I learned about leadership is taking personal responsibility for whatever happens to me, and continuously re-programming my anxious or negative thoughts about the task at hand or should Isay, opportunity at hand. Everyone must do what he or she must do, but the question remains the same. How much joy can you bring to yourself and your team in getting it done? I believe everyone is born to be a good person. Some grow to be super-positive influences, successful and influential. Mistakes do occur and its how we recover from our mistakes that really matter. A super-important concept is unfolding and its called recovery. How is Lance Armstrong going to recover? For years Lance attacked people who were telling the truth while he continued to lie. At the same time Lance was encouraging and generating millions to find a cure for Cancer. Please try this. Write on a piece of paper any current negative thought then re-write it on the same piece of paper with a positive spin. For example, I will never have enough money to be able to retire and travel. Rewritten, While I do not yet have enough money to retire, I am a hard worker, disciplined with my savings, and I save every week. From this perspective, Tahiti is coming soon! Try this quiz with someone You trust When something goes array in your life, who s fault is it? Who knows you the best and how would they answer the above question about you? How about a co-worker friend? How would they answer the above question about you? What motivates you? When you get what you want, how much do you credit others for your success? Who is someone close to you that you truly feel is a success and why? Is your life fulfilling? Why? What do you want to see written on your tombstone? 04

6 Operations Update Returning to the Summit! 05 By Mark Erickson Returning to the summit was the theme of our staff meeting that was held last November and based on our budget projections we are well on our way! Our backlog is up to 16 million, the last time our backlog was that high was February of 2009! The margins in the backlog are still tight so our focus will need to remain on being as efficient as possible to squeeze every dollar out of every project. Service has remained a bright spot for us growing approximately 14% year over year, we have budgeted a modest gain in 2013 of 9% which I am sure our service teams will achieve that and more. As contracting activity picks up we will remain committed to the Service and Inspections segment of our business. Our competitor s will likely make the mistake of getting distracted by contracting and let their service levels drop. We will not and will be ready to take advantage of the opportunities that will come our way. Our fab shop is going to be humming throughout 2013, so communication and patience will be more important than ever. We are one team with one common goal and one bottom line. During our staff meeting we had a speaker by the name of Boaz Rauchwerger. Boaz was really an inspiring individual; I wish all could Keys to success in 2013: Communication Sharing Resources Play Like a Champion Maintain Sales Momentum Grow S&I Resources have heard his message. A major cornerstone of Boaz s message is positive self-affirmations. Here are a few that I wanted to share: I am the CEO of my life It s easy for me to change Everything I touch prospers and succeeds Every Day I Play Like a Champion I will look for the good Customers pay a lot of attention to the value of our work Don t say it if you don t want it It s Showtime! (My favorite) 2013 is setting up to be a great year, Let s blow our customers and budgets away! It s Showtime!

7 Quality Corner Quality Fabrication & Supply turns 25! By Dave Capalino Quality Fabrication & Supply will celebrate our 25th anniversary this year. Back in 1988 we opened our doors to serve Fire Sprinkler Contractors throughout Florida and Joe Wiginton s dream became a reality. We have three team members from that first day back in 1988, Skip Houston, Gary Inglis and Jim Erwin. Jim recently received his 30th year service award. Jim started in the weld shop in 1982 as a layout man. He worked in both the weld shop and thread shop until 1987 when he was promoted to the Stocklisting department. Jim was promoted again in 1996 to the position of Territory Sales Manager. Many thanks and congratulations to Jim for his extraordinary service to the company. I think back over the last 25 years and the literally thousands of miles of pipe fabricated, millions of pipe threads made, millions of welds produced and there is a tremendous amount of pride in the fact that our material is out there protecting lives and property for millions of people and will be for a very long time to come. I think that s a legacy worth celebrating. Success is to be measured not so much by the position that one has reached in life as by the obstacles which he has overcome - Booker T. Washington Suppose you were an idiot, and suppose you were a member of Congress; but I repeat myself - Mark Twain I m very proud of the following people who received service awards at the end of last year. Quality Sanford Jim Erwin - 30 years Gary Inglis - 26 years Roy Cavender - 16 years Chuck Lake - 14 years Pedro Pomales - 12 years Ruben Mercado - 12 years Inti Martinez - 12 years Christopher Keller - 10 years Quinton Rodriguez - 10 years Orlando Smith - 10 years Quality Pompano Beach Lester Green - 18 years Lester Vazquez - 12 years Humphrey Edwards - 10 years Don t judge each day by the harvest you reap but by the seeds that you plant - Robert Louis Stevenson 2013 looks to be an exciting, rewarding year. Everyone has worked hard to plant the seeds for our future success. Now it s time to execute like never before. By supporting, encouraging and working together we can have a great year as one team on one mission with one goal. Have a great year! Dave 06

8 Human Resources Spotlight By Steve Browne It s 2013 and we re about 5 years into some of the most uncertain times since the Great Depression and Second World War. We just went through one of the most divisive elections ever where both sides basically didn t promise us any sort of relief or assurance, but merely described a bleak future if the other party was elected. You turn on the news, open up a newspaper or go to a news site online and here s what you see: GDP might be up and unemployment is down, but another recession is definitely right around the corner; People are getting shot; taxes are going up; Deficits are climbing; Houses are losing value; Food is poison; Water is poison; The Earth is warming; The world is ending! Feeling good? Nope. It s hard to feel good when we are afraid of what the future holds for us and our children. Afraid of not being able to retire, afraid of not being able to continue to live in our houses, afraid of not having health care, of losing our guns, our freedom, our minds! Thanks, Steve. I feel great now! My question though, is this fear rational? Or is any fear rational? As parents, employees, spouses, and members of society, we have certain duties to fulfill that involve us planning for the worst. We buy insurance with the hope we never really need it. We lock our doors, but don t really expect someone to try to get in. Our company designs, fabricates, installs, services, and inspects fire systems that we and our customers hope never have to be activated in a fire. But there is a difference between buying good car insurance and worrying every time you get behind the wheel that you could be in a really bad accident (though there are times I ve been driving in South Florida that I feel that way!) The key is to be prepared, but without being afraid. When we are afraid, our bodies react. Our brains start working and release chemicals. Our hearts beat faster, our muscles tense, and our ability to concentrate is limited. Is there any wonder that stress leads to heart attacks and many other problems? Not only does it cause these physical issues, worrying about things that are not likely to happen or that we can t do anything about is counterproductive. I found this great quote about worrying: Worrying is carrying tomorrow s load with today s strength- carrying two days at once. It is moving into tomorrow ahead of time. Worrying doesn t empty tomorrow of its sorrow, it empties today of its strength. - Carrie ten Boom So how do we stop worrying? First, is it a rational fear? Is it something that is likely or unlikely? You might be afraid of aliens coming down and kidnapping you for bizarre experiments, but this isn t a rational fear. Second, is it something tangible that you can do something about? If you can, then find a solution or a strategy. If it can t be fixed or if it isn t something that is known, then let it go. Mickey Mantle was convinced that he was going to die young because all the men in his family did. Because of that, he drank heavily, afraid that he was going to go any day. He ended up outliving all the men in his family and said before he died, If I d known I was gonna live this long, I d have taken a lot better care of myself. So take better care of yourself and your mental well being. If you find yourself afraid of the future or feeling anxious or that things are hopeless, then think about why that is and what you can 07

9 Why on Earth are we here? Surely not to live in pain and fear! John Lennon do to fix it instead of playing an endless loop of your fears. If you have money concerns, then face them. If you have relationship concerns, then face them. Always remember that you don t have to face them alone. Contact the Employee Assistance Program (EAP) at Yesterday is gone. Tomorrow has not yet come. We have only today. Let us begin. Mother Teresa Worrying is carrying tomorrow s load with today s strength - carrying two days at once. It is moving into tomorrow ahead of time. Worrying doesn t empty tomorrow of its sorrow, it empties today of its strength. - Carrie ten Boom 08

10 Safety Are You Involved? By Martin Morales We spend most of our waking hours at work, commuting to work, thinking about work and stressing about work. So, in these stressful times, is employee participation really important? Employees who are involved are enthusiastic about their work. Those who are not engaged are satisfied, but are not emotionally connected to their workplace and are less likely to put in extra effort. Those who are actively detached are emotionally disconnected from the work and workplace and jeopardize the performance of their teams. Even their safety and health may be at risk. A recent Gallup survey found that in the average big company only 33% of employees describe themselves as fully engaged in their work, 49% say they are not engaged and 18% say they are actively disengaged. Gallup s research found there is a strong relationship between engagement and high-performance outcomes, which include customer loyalty, profitability, productivity, turnover, safety incidents, employee theft, absenteeism, and quality. They also learned that organizations with a high percentage of engaged employees have nearly four times the earnings per share growth rate compared to organizations in the same industry with lower engagement. A recent Gallup survey found that in the average big company only 33% of employees describe themselves as fully engaged in their work, 49% say they are not engaged and 18% say they are actively disengaged. At a time of high competition and unemployment, stagnant wages, low margins and profits, safety at work or while driving and even at home becomes vital. It does not only keep us alive but it may very well keep us working. Live Long and Prosper. Be Safe Whyget involved?» Because a safe workplace protects your health» No one knows better than you how to do your job and how your work affects you» If everyone does his or her bit it can make a real difference» Workplaces where employees are active in health and safety often have lower accident rates» And higher earnings, leading to higher ESOP values and more opportunity What you must do:» Do your job safely the way you have been trained, using the right safety devices, personal protective equipment, etc.» Cooperate with your employer on safety and health» Tell your employer, supervisor or worker representative if you think the work or poor safety measures are posing a risk to health» Worker involvement is a two-way process where employers and their employees / employee representatives: - Talk and listen to one another - Raise concerns and solve problems together - Seek and share views and information - Discuss issues in good time - Make decisions together Be ready to: 1. Cooperate 2. Speak up 3. Be assertive 4. Pay attention 5. Accept feedback 09

11 Employee Spotlight Hector Ramirez, Service Manager at Miami Branch How and when did you get started at Wiginton? It was March 18, 1995 when I was discharged from the military; I went and applied at Ft. Lauderdale Airport and a few private airports for a position in the cargo/ packaging department. After three long months of waiting I realized that in order to get a job I would have to wait for an employee to retire or just die. During the summer I was hanging out with a long time friend Jason Godown. The discussion of how each of us was in need a real job. He mentioned that he was going to go work for a fire sprinkler company where his friend worked. After a month of being there all he could talk about was how awesome it was to install fire sprinklers. I remember going home that night and looking it up on the Internet. After reviewing what I saw online I thought it seemed interesting. A few weeks later I ended up working with him at Rodan Fire. A month later the person who helped us get into Rodan had left to go work for Wiginton Fire Systems. We kept hearing how great of a company it was. On a Friday night in September of 1995 we met with him at a bar and he brought the Superintendent. After hearing Wiginton supplied complimentary jeans and shirts, and provided a check to purchase boots, my career began that night with Wiginton Fire Systems. What positions have you held with the company? When I came aboard I started as an apprentice, a.k.a the green guy. I then became a fitter. Within two years of being in the right place at the right time I was given the opportunity to become a Foreman. After a few years of being a Foreman I realized that I had dreams of being so much more. At that time I made a list of goals I wanted to accomplish, I have worked hard to reach those goals. With that said in 2001 I moved into the Design department. After spending four years in Design I moved into Sales/Estimating in Two years later in 2007 the opportunity to take over as Design Manager presented itself. I accepted my first management position at the West Palm Beach Branch. In 2010, on my own accord, I ran the field operations and I assumed the dual responsibility of Design/Operations Manager. Last but not least in March of 2012 I accepted the position of Service Manager at the Miami Branch. I will continue to work towards the goals I set for myself. What has changed the most since you started with the company? This is an interesting question. As we all know with time everything changes one way or another. From a field perspective I would say the mechanics on how we install pipe. We have begun adding multiple tools that not only make our job safer but also make us more efficient. From a designer perspective I would definitely say technology. I can proudly say I wasn t one to push a pencil but I did train on one. AutoCAD has taken such a huge leap and its capabilities continue to expand. I remember starting on Version 14. 3D was not even mentioned to me at the time. Being a designer in today s world takes a lot more knowledge in so many other areas especially computer technology. In the sales/estimating perspective I really haven t noticed much change personally. The same thing I dealt with I see happening now. The customers want everything done at a low cost with an expectation of a high demand. Finally, in a manager s perspective, I see that the biggest change has been the market we now approach. The fun and easy days are past us and now it s a fight to the end on how we make this company successful. Being a part of that fight is what keeps me motivated. (Continued on page 14). 10

12 Project Spotlight Michelin Project - South Carolina What is unique about this job? When complete, this 800,000 sq. ft. manufacturing and storage facility will provide large tires for earthmoving equipment. Our scope of work includes: pa (28) High Density Wet Systems, (2) Deluge systems protecting cooling towers, (2) AFFF foam systems, (2) computer room preaction systems, In-Rack Sprinkler Systems, (1) Dry pipe system, (115) Michelin custom fire hose stations supplied by 16,000 lineal feet of 4 piping and (3) 2,500 gallon per minute fire pumps taking suction from (2) 300,000 gallon water storage tanks. How did Wiginton land the project? Wiginton worked diligently on the front end of the project from February 2012 to August 2012 with bidding, value engineering proposals, preliminary designs and pricing exercises. After making the short list of potential partners, we invited Michael Rach with Gray Construction to tour our headquarters and fabrication facility in Sanford, FL. Gray was extremely impressed with the tour and we were verbally awarded the project that week. The next week we were invited to Greenville, SC to meet with the engineer O Neal Inc., the owner s representative Faithful and Gould and Gray Construction for a final bid review and scope meeting. The meeting went great and Wiginton was formally awarded the project shortly after. This project was a great example of everyone in Sales, Quality Fabrication, Operations, Design and Corporate working together as a team to close the deal. This is Wiginton s first project with Gray Construction! Gray has been a potential client for some time and we are excited for this opportunity to demonstrate our value added capabilities on this project. (Continued on page 13). 11

13 Job overview Location... Anderson, SC Branch... National Customer... Gray Construction Michael Rach, Project Dev. Joel Eddy, Project Manager Sales... Mitch Bortner Designer(s)... David Hart Superintendent... Mike Zeh Lead Foreman... Tom Otto Total Heads... 9,931 Wiginton Team... 9 Start Date... November 2012 Completition Date... June

14 Any challenges that Wiginton might be uniquely qualified to overcome? Wiginton was verbally awarded this prestigious project at the end of September with foundations in the ground and steel going up. We were required to start design immediately and begin installation in November David Hart worked diligently through the design process with Gray, Michelin and the engineer O Neal Inc. to create submittal drawings and meet the stringent deadlines for this massive project. This project also presented Wiginton with the opportunity to demonstrate our 3D Building Information Modeling (BIM) capabilities. David Hart successfully coordinated the piping with the other building trades and the structural steel with this advanced program. After David obtained approved drawings and Quality completed the fabrication Tom Otto arrived at the project with his crew and began installation of the sprinkler systems in November At this point Wiginton was behind the other trades which presented a challenge for Tom. Wiginton accepted the challenge and manned up the job to a total of nine skilled sprinkler fitters and his crew showed what Wiginton is capable of! At this point we have caught the other building trades and are on track to finish a successful project safely and on schedule. 13

15 This project was a great example of everyone in Sales, Quality Fabrication, Operations, Design and Corporate working together as a team to close the deal. (Employee Spotlight continued from page 12). What is the best part of working for Wiginton? I can write a book on this, but I will try to keep it simple. The people Wiginton has in place are what make this company great. In order to be a successful owner you have to entrust everything to your employees and pray that they know how to flourish and make the right decisions. I love the unity we exhibit and knowing that you re someone important to Wiginton. I can name many great things but the one to me that impacted my life was the opportunities that Wiginton provided. The recognition that I have received for all my hard work only pushes me to move up to the next level. Wiginton is known for having great leaders and that s a proven fact. I learned in the military that being a follower doesn t get you far. I stand strong in saying True Leaders don t create followers they create more leaders. I envision myself one day going to the annual company Christmas party and accepting my retiring gift for all my years of dedicated service. Are we still handing out fishing boats? Lol. What are your favorite memories? First thing to come to mind are the Christmas Parties. These were special moments where the entire Wiginton family would come together and celebrate the hard work that was forged that year. We weren t there to talk about work, but it was great time to get to know the rest of the Wiginton family, make new friends, and laugh. Design Tech s. Man those were awesome! Talk about a learning vacation in paradise. I never enjoyed anything better with my wife in those resorts along with my fellow Wiginton friends. However the greatest memories of all are when I traveled to help other branches. The one trip that changed my personal life was a trip to Jacksonville. It was supposed to be a one-month visit but it ended up being a six-month commitment. How I managed to convince my superintendent to let me stay is besides me. But on that trip in 1999 I met my soul mate, the woman of my life, my beautiful wife Andrea. To this day I reflect back in conversations with her wondering what if I would of never went to Jacksonville? It was meant to be, she says. Thank you Wiginton. 14

16 2012 S E R V I C E A W A R D RECIPIENTS Corporate Gail Wiginton - 30 Robert Jolly - 26 Debbie Bien 22 Mark Erickson 22 Rosie Roedig 22 Anita Mann 20 Harry Connelly 12 John Lake 5 Atlanta Chad Clowers - 5 Daytona Beach Jeff Bryant - 32 Mark Bielenda - 5 Nicholas Guerrina - 5 Ft. Myers Todd Carter - 5 Gainesville Charles Scheerer- 12 Leland Hogg - 10 Pensacola Herman Suero - 14 Jacksonville Dean Triche - 14 Paul Lutman - 12 Scott Henry - 10 Walter Blessing - 5 Chris Coffman - 5 Charlie Martin - 5 Melbourne Steve Dibble - 22 Ricky Martin - 10 Joshua Curchy - 5 Miami Lawton Essick - 18 Vincent Hidalgo - 16 Monica Assaf - 16 Ernie Rodriguez - 14 Jose Pineiro - 12 Hector Gonzalez - 12 Abel Delgado - 12 Robert Castro - 12 Jorge Machado - 10 Gary Sears - 5 Ivan Santana - 5 Yasel Llerena - 5 Daniel Kipka - 5 Johanes Jimenez - 5 Jose Gonzalez - 5 Vivian Alfonso - 5 West Palm Beach Michael Thomas - 20 Joel Summerfield - 14 Larry Boraiko - 12 Theron Endicott - 10 Patrick Donnelly - 5 Yean Fernandez - 5 Orlando Judge Peterson - 32 Jim Wilkins - 32 Bene Nieves - 30 Todd Weaver - 28 Ron Theison - 26 Tom Otto - 22 Chris Hendricks - 18 Chuck Patrick - 14 Luis Cotto - 12 Robert Seamon - 10 Bill Shelton - 10 Robert Swartz - 5 Thomas Stoltz - 5 Jose Rodriguez - 5 John Powell - 5 Michael Goodwin - 5 Wayne Ammons - 5 QFS-Pompano Lester Green - 18 Lester Vazquez - 12 Humphrey Edwards - 10 QFS-Sanford Jim Erwin - 30 Gary Inglis - 26 Roy Cavender - 16 Chuck Lake - 14 Pedro Pomales - 12 Ruben Mercado - 12 Inti Martinez - 12 Christopher Keller - 10 Quintin Rodriguez - 10 Orlando Smith - 10 Tampa Cliff Lore - 28 Thomas Gant - 26 Ralph Pettus - 20 Belen Roman - 16 Bill Hall - 16 Brian Crawford - 12 Travis Brewer - 10 Willie Ward - 10 Michelle Mobley

17 Branch Updates 17 Corporate First and foremost, we would like to acknowledge the contributions that John Lake has made to our industry. In the last newsletter, he wasn t properly credited for his accomplishments. John has been awarded the Florida Fire Sprinkler Advocate of the Year Award for 2012 for all of his training and education efforts. We are indebted to John for his leadership and tireless dedication to improving code compliance and making Wiginton the standard bearer for all fire protection companies who do things the right way. There is much change afoot in our IT department. After 18 years of service as Vice President and Chief Information Officer, Barry Grable is retiring. Barry hopes to still contribute from time to time and isn t immediately riding into the sunset, but he feels it is time to hand over the department. Also, Deborah Lynch, who has been so instrumental in the day to day operations of our JD Edwards computer system has retired. Deborah had been working on a part-time as needed basis for the past few months. To fill the void that will be left by Deborah and Barry, Bryan Benton came on board in November as our new Director of IT. Bryan has many years of IT management experience in construction and manufacturing companies. He has experience with several ERP systems similar to JD Edwards and he brings to us creativity and fits in well with the team. Harry Connelly recently added the Windstream phone system that has greatly improved our communication. He s also been expanding his skills with the JD Edwards system and doing all the day to day stuff that we all think are emergencies and that he should drop everything to attend to. We are truly fortunate to have such a dedicated and supportive IT department. They do lots for us and many times, we only call them when something isn t working. Thank you for all you do! We had another retirement in Linda Barrett, who was with the company for over 22 years, retired in September. Linda had been responsible for collections and filing construction liens. She did so with a positive attitude and a great sense of humor. To replace Linda, Wanda Copley came on board in September. She, like Linda, has a positive attitude and she is a welcomed addition to the team. At the combined Branch/Plant/Corporate Holiday Party, we had 6 employees honored with over 20 years of service with the company. First and foremost, we have Sales Representative Gail Wiginton, who has been here for a total of 30 years, but was here at the very beginning. Our Sr. Vice President and CFO Robert Jolly was honored for his 26 years of service. Debbie Bien, Vice President of Purchasing, Mark Erickson, Senior Vice President of Operations, and Rosie Roedig, Administrative Assistant were all honored for 22 years of service. Anita Mann, HR Administrator was honored for 20 years. Harry Connelly (12 years) and John Lake (5 years) were also honored for their service. Atlanta Buoyed by a fantastic first half of the year, 2012 turned out great for the Atlanta Branch. While things slowed a bit in the second half, 2013 is starting off with a bang, with a big backlog and very strong sales. We re looking forward to another great year with ever-growing Inspections and Service, as well as several new repeat clients in Contracts and Express. As our operation has grown, it became apparent that in order to serve our customers the way they deserve, we needed to fill the role of Field Superintendent. Ben Colbert was chosen from a field of several wellqualified candidates and has taken on that role with eagerness and intensity we expected. Best of luck, Ben! 2012 also saw us completing the buildout of our tenant space, and we re already full. Any more growth and we ll have to add a second story! September saw another go round of the Forest Park 5K. While we didn t get quite the local turnout we had last year, we re confident that will improve in the coming years. Special thanks to Steve Browne and the Wiginton Warriors for making the trip to inspire and lead by example. September s Forest Park 5k Holiday Party in Full Swing Also, in November, Wiginton Atlanta teamed up with Ordner Construction to sponsor and participate in their first annual Ordner Construction 5K. Proceeds from the race went to Family Promise of Gwinnett County, whose mission is to help homeless families get back on their feet. Especially in these times of economic uncertainty, it s good to know that there are those out there who are willing to spend their time and money helping others who may be having a rough go of it, and we re thankful for them. Patrick Cordi, Chad Clowers and Ed Hampson, along with their families, helped Dave, Eddie, Dicky, Trent and the rest of the Ordner Team get this annual tradition off on the right foot. In January, Patrick Cordi was elected to the Georgia Fire Sprinkler Association Board of Directors. While the GFSA is neither as active nor connected as the FFSA, we hope to effect a few changes from within to improve the quality and image of the Fire Sprinkler industry throughout the state of Georgia. Special thanks to Mark and Sandra Erickson, who were gracious enough to join us for our Holiday dinner in December and celebrate our success.

18 The Atlanta Team welcomed the following new additions in the past several months: Brit Parden Administrative Assistant Chris Burgess Designer Dwayne Powell Designer Trey Coop Foreman Brian Askew Foreman/Service Tech Kyle Wilkerson Apprentice Jake Parden - Apprentice Daytona We have put another profitable year behind us as we continue to provide outstanding customer service and quality work for our customers and we strive to add value to the company for all of the Owners. We look forward to overcoming the challenges that this year will present. As we continue to grow in Daytona I would like to recognize the years of service that our Owners have given to Wiginton Fire Systems. Jeff Bryant Todd Haigh Sean Ehrhardt Pat Grubbs Andy Smith Teresa Luster Mark Bielenda Nick Guerinna David Zeek 33 years 13 years 12 Years 12 years 8 years 7 years 6 years 5 years 2 years That is over a century of experience and knowledge at work for Wiginton in Daytona and growing everyday! A special thanks to the Sanford office. Daytona had a wonderful time at the Holiday party! Fort Myers It s been a busy stretch since the last newsletter. Achievements in the branch have been that Evan Bryan has earned his Nicet Level 1 in water based inspections and received his state permit. Now that that s complete, Evan and Eric Stone are working on their respective fire extinguisher permits. Todd Carter will be working toward his alarm certification in The branch Holiday and Christmas party was held at the Sanibel Marriott on December 15th. It was a beautiful night on the water to watch the sunset and enjoy each other s company. We shared some past experiences and hopes for the upcoming year. The dinner was great and the company and time-shared even better. We finished the night by listening to the sounds of a live band in the lounge. Gainesville Bill Eder promised to make Gainesville profitable again and with the help of Chuck Scheerer, Buddy Hogg, Michael Ivey, and our newest edition, Jay Hyatt; they have delivered bigger and better than expected. Net income for 2012 surpassed the 155k mark which was 163% of budget. Great job to Bill and his entire team!! Most of the Gainesville team joined the Jacksonville branch at the annual Christmas luncheon and the following employees celebrated milestones: Buddy Hogg - 10 Years Chuck Scherer - 12 Years 2012 was a great year here in Gainesville and we look for even a better And, as always, GO GATORS! Houston We have completed our first year as a new Wiginton branch office in Houston, Texas. I am excited to report that we have established new relationships with a few property management groups and cultivated a few existing ones with the general contracting community. A startup operation can be a daunting prospect - even for a mega-corporation - in these economically challenging times. Wiginton Fire Protection Systems is still flexing its muscles and proving its financial strength by continuing to invest and expand in new markets throughout the US and I am proud to say that the Houston branch has been a part of this growth. Despite being the furthest branch office from Orlando, we still received the support we needed from across the Gulf of Mexico that made it possible to achieve major milestones this year. The support came in too many ways to mention and too many Wiginton team members to list. However, the support from the Jacksonville branch and Robert Cariveau s team made our struggles and obstacles a lot easier to overcome. One of my fondest memories of 2012 was when Mark Erickson told me to frame the first job I sold in Houston. It was a service job - to add one head for $1200. I know that doesn t sound like a big deal, but it was at the time because it was our only deal! I shared this sprinkler story with Joe Wiginton when we first met in November. Joe just smiled and gave me a firm hand shake and told me he started Wiginton in 1967 when he sold and installed a service job at a bowling alley for $200. Joe left me with a few encouraging words: Just keep working it and it will get there. That first service job was on February 22, It was the same day our first service truck arrived with a single employee. A year later we have an office in the same building with one of the largest general contractors in the country (G.C. Balfour Beatty), three trucks, seven team members and growing! I contribute this rapid growth to our Houston team. They do whatever it takes to get the job done. As John Wayne once said: I don t care how you bring em in partner. Sitting upright, or draped over the saddle - it don t make no difference to me. That s the kind of attitude that veteran leaders like Joe Bertrand (foreman) and Mauro Barrera (foreman) have. They consistently go above and beyond to the call of duty to keep current customers happy and bring in new ones. One of our newest team members is apprentice Jason Bertrand. Jason is following in his brother s footsteps, just as many of us did when we started our Joe, Jason and the Girls careers in sprinkler fitting. Jason is a gifted athlete who enjoys keeping fit. He spends hours training at the gym in his off-time. He is also a Military Police officer in the Navy reserves and will be enrolling in the NFSA apprenticeship program. Another newbie, Alfredo Rivera, joined us last month. Alfredo is a highly skilled fitter with almost four years of industry experience. He occupies his off-time fishing, hunting and spending time at home with his family. 18

19 19 Our most recent addition to the team is Jeff Frisbee. Jeff will be joining us in an active role as our RME-I on February 18, Jeff has many accomplishments, starting with an Eagle Scout and a Sergeant in the Army reserves. Jeff likes to spend time teaching bible study to children in grades 3-6 at his church. But most of his time is spent playing with his children and spending time with his wife. He is also a reservist in the US Army and reading (mostly military history while attending college full time at an online university. As we all know, all work and no play can make for a dull, unbalanced life style. Here in Houston we make sure to have a little fun when possible. I read that somewhere on our web page about having outrageous fun. Our first year was no exception to this claim. The Houston branch celebrated a Christmas with lunch at a local restaurant (Cedar Creek Grill) and exchanged white elephant gifts while enjoying country music and good ole Texas cuisine. Joe and Jason Bertrand got the privilege of meeting the Houston Texans cheerleaders while working on a service job and made time for a few photos with the girls. By the way, the cheerleaders are still asking for their uniforms back! Another fun event was the G.C. Balfour Beatty barbeque cook off, which is one of the perks that come with sharing office space with Balfour Beatty. The entire parking area was filled with over 30 contestants and hundreds of guests. This year, the themes for the cook off were: Fast Times at Rydal High (1950 s movie) and the reality show Duck Dynasty. I volunteered to be a judge and came ready, sporting my stretchy jeans with the elastic waist band for expansion and comfort. There is more fun to come in We are planning a family picnic for this spring that will include our first annual volleyball tournament and some horseback riding, too. Happy trails and whip & ride in 2013! Jacksonville What an Unbelievable year 2012 turned out to be!! Through the first six-months, we were in the red 66k in net income; however, by year end Jax recovered to make 117k net. Although we didn t make our budgeted revenue, I m extremely proud of the entire Jax team for turning it around in just six short months and performing so well. Changes are again the biggest headlines in Jacksonville. With our contract revenues down the past year and the same expected for 2013 we needed to change, so Aaron Bellemore agreed to return to the ranks of Foreman. As Senior Foreman he will be tasked with running contract work and teaching his valued skills to the entire field crew. In addition to being the Express Contract Superintendent, Wayne Faircloth will take on the role of Contract Superintendent. With his 30+ years in fire sprinklers, I m confident he will step up to the challenge of running both departments and will help to grow the entire contract team. With Wayne s transition to the contract side, Ken Murray will continue as Service Manager but will be more involved with the day to day service business on the fire sprinkler side as well as continuing to manage our book of inspection business. Lastly, Charles Chancey officially began as a Sales Consultant on January 2nd, and is off to the races with 450k in sales through January 30th. Great job Charles!! With Charles leaving design Charlie Martin eventually will fill the design position as soon as he completes his drafting and CAD courses at the local community college. After a year of hard work and training in the inspection department, Dean Triche received his State Inspector card, FASA/BASA card, and backflow repair certificate all in the same month. New hires include Robert Williams a new Contract Foreman, Dylan Strickland, & Dustin Gatlin both of which are apprentices. Welcome aboard guys. This past December we gathered for our annual Christmas luncheon and awards ceremony. Everyone enjoyed a great potluck luncheon and the following employees celebrated milestones: Walter Blessing Chris Coffman Charlie Martin Scott Henry Paul Lutman Dean Triche Herman Suero 5 Years 5 Years 5 Years 10 Years 12 Years 14 Years 14 Years Melbourne The Melbourne office is having a great year. The entire team has come together providing outstanding service to our customers. Our ability to work together and be creative has helped us help our customers. We have a few outstanding event that need recognized. 1). We have been able to reestablish our relationship with the Harris Corporation. Through Randy Agees work with the Corrosion Issues we were able to help Harris Corporation replace two corroding buildings Fire Mains. These were very difficult contracts working in open plant areas as well as over many offices. The teams working on these deserve a great deal of praise. From the design staff through the field crews all did a magnificent job. A big THANK YOU goes out to Mike McKeevers staff providing wonderful supervision, installation, and customer service. Of course another team member, Steve Dibble, deserve a call out also. He provided coordination and supervision to the team and the Harris Representatives. This opportunity with the Harris Corporation would not have been possible without the help of our Corporate Representatives. From Mark E., Randy A., John Lake, George Stanley, David Capalino, all provided assistance to bring this Customer back to WFS s customer base. Thank you all! 2). Pipeline: Our staff continues to train and gather more experience. Three members received their FASA/ BASA Certification. These include Ricky Martin, Steve Dibble, and Dan Kennedy. Robert Blake has been very busy working full time and going to school full time. He has received numerous certifications from AFSA including Level IV Certification. He has completed numerous other college courses from BCC. He will be training as a new designer for the company soon. Steve Dibble continues to develop his Sales Skills. He is one of the best service salesmen in the company. His knowledge of systems and components is one of his trademarks. His ability to sell and still train our forces is second to none. Steve is the backbone of this office and his humility, good nature, and humor make him one of the best Managers Wiginton Fire has created. The brains of this operation Miss Beth, Miss Deborah Lynch, and Miss Jenny have this office running like the well-oiled machine it needs to be. We cannot thank each of you enough for your help! One of the great accomplishments has been collections and getting our old money! These ladies have been relentless collecting. Miss Deborah continues to be our secret weapon!! A very special Thank You goes out to you not just for what you do for this office but for what you have done for the entire Corporation. David Walker and Harold Leake both have obtained their Backflow Repair and testing Certificates. Our Inspectors Ricky Martin and EJ Hesse have both been busy with

20 Hood Certification and Backflow Testing and Repair Certification. All our Apprentices are progressing through school. Our other Foreman Josh Curchy has been instrumental in handling a very large retrofit project. His ability to coordinate and work with other trades has allowed us to stay on schedule and under budget on this difficult project. It has been a great 2012 but watch out for us in 2013!!! Miami Miami Office Holiday Luncheon Friday afternoon, December 14th, the Miami crew had our annual branch Holiday luncheon a la Cubano, hosted by Don Wiginton and Alan Tuck, fun was had by all, prizes were raffled, service awards celebrated, salsa music playing, and let s not forget out scrumptious Cuban food! Holiday luncheon a la Cubano, hosted by Don Wiginton and Alan Tuck. Anniversaries Heber Bethencourt 12 years New Team Members Fernando Gamboa - Helper for Contract department Edgar Lopez - Designer Eduardo Salazar Helper for Contract department Juan Vasquez - Designer Luis Vazquez Helper for Contract department Eduardo Zequeira Helper for Contract department Luis Zubizarreta Helper for Contract department Orlando Welcome To Wiginton: Michael Zeh Field Superintendent Heather Spangler - Operations AA Danny Harrod Alarm Operations Manager Donnie Moore Sales Representative Jason Rogge Helper Jim Link Inspector Andrew (AJ) Black Helper Ryan Brooks Foreman Brad Smith Helper Jay Sostre Helper Jonathan Velilla Helper Paul O Donnell Alarm Service Tech Jimmy Ramirez Helper Mitch Bortner Sales Representative Erin Bullin Helper Chris Hogancamp Helper Dallas Barker - Helper Ryan Hardman Helper Curtis Brown Helper Joshua Durham Helper Ray Diaz Fitter New additions to their family: Tommy Stoltz welcomed his baby girl, Bailey on September 29, 2011, 8lbs, 9oz Rob Grable welcomed his baby girl, Cecilia on August 6th, 2012, 7lbs, 6oz Nick Guerrina welcomed his baby boy, Gage, on September 6th, 2012, 7lbs, 3oz. Congratulations on your new babies! 2012 FAST Graduates Cody Carlisle Ryan Brooks John Powell Jose Rivera Congratulations On Your Graduation! A Big Thank You! Jim Wilkins received recognition from Seminole State College for 25 years of dedicated service to Seminole State College and the students in the F.A.S.T program. He has been a huge part of our leadership team and has help to train hundreds of new apprentices in their journey into the fire sprinkler industry. We are very proud of you and what you do! Holiday Party On December 21st, Corporate, Quality and Wiginton enjoyed a parking lot BBQ. We played corn hole and had monkey bike races. Service Awards were handed out and lots of prizes. It was a little chilly for an outside party but all had fun. Pensacola Another profitable year in Pensacola to the tune of 66k net income at 23% gross margin. That s about 114% of budget. Way to go Herman and Bert!! While FM Global continues to inspect the Ascend Performance Materials plant, we ve yet to see any required changes as a result of their review. It seems every time we talk with the guys, FM is back onsite performing plant walkthroughs and assisting in our inspections looks to be a promising year with increased revenues. Although Herman and Bert Wynne did not make the 6-hour journey to Jacksonville for the awards ceremony, Herman was acknowledged for his long tenure with Wiginton Fire Systems in both the Miami and Pensacola offices. Herman received a second diamond as he has 14-years with the company. Congratulations are in order. Tampa Winter brings with it the end of 2012 and what a year it was! In Tampa territory, the sales staff worked diligently and managed to secure nearly every landmark project along the I-75/I-4 corridors. Many of these projects were very broad in scope and complicated however the team chewed them and spit them out in usual Tampa fashion; Thank you Cliff Lore and Brian Crawford!!. Special thanks go out to salesmen Randy Almond and Pete Aziz from Sanford who both added to the revenue stream and even managed to rescue a client who was lost for a couple years. Revenue numbers are climbing to pre-recession levels and the work remains profitable. It s a great time to be in this business in West Central Florida. Life is good! Contract Sales Rep. Brian Crawford (Left) being recognized for his 12th year and Contract Sales Rep. Cliff Lore being recognized for his 27th year with Wiginton Fire Systems. Our annual holiday awards ceremony was held in December where select employees were recognized for their hard work and tenure with the company. In 2012, we gave out various awards to the following people. Employee: Cliff Lore 28 Thomas Gant 26 Ralph Pettus 20 Belen Roman 16 William Hall 16 Brian Crawford 12 William Ward 10 Michelle Mobley 5 Years with WFS: 20

21 FIRE SYSTEMS 699 Aero Lane Sanford, FL inspection PASS P F Atlanta // Daytona Beach // Fort myers // Gainesville // Houston // Jacksonville Melbourne // Miami // Orlando // Sanford // Tampa // West Palm Beach

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