Wifi Hotspot (Controlled Wireless Internet Management System) Features & Functions

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1 ABN: Wifi Hotspot (Controlled Wireless Internet Management System) Features & Functions

2 Contents EXECUTIVE SUMMARY... 3 WHY CHOOSE TIME OUT INTERNET... 4 TIME OUT INTERNET ACCESS CONTROL SERVER INTERNET MANAGEMENT SYSTEM... 5 TIME OUT INTERNET COMMERCIAL GRADE WIRELESS ACCESS POINTS... 5 TIME OUT INTERNET COMMERCIAL GRADE ROUTERS... 6 MARKETING COLLATERAL FOR COUNTER TOPS & ROOMS... 6 NETWORK DIAGRAM EXAMPLE - ROUTER... 7 NETWORK DIAGRAM EXAMPLE ROUTER & REPEATER... 8 FUNCTIONS... 9 CLICK THROUGH FREE WIFI ACCESS... 9 PRE-PRINT VOUCHERS SAMPLE VOUCHER PAYPAL/CREDIT CARD PURCHASABLE PLANS BUSINESS WIFI CAN MAKE YOU MONEY! CREATE USER ACCOUNTS ROOM COMPENDIUM VOUCHER MANAGEMENT FEATURES CUSTOMER LOGIN PAGE/SPLASH SCREEN DISPLAY SPECIALS & ADVERTISING CUSTOMER LOGIN PAGE/SPLASH SCREEN MANAGING ADMIN ACCOUNTS FOR STAFF MANAGE USER SETTINGS DETAILED USER INFORMATION REPORTING FUNCTIONS LAW ENFORCEMENT - DATA RETENTION/ IP ADDRESS RETENTION/TRACKING SUPPORT SERVICES ROUTERS OFFLINE PROACTIVE SUPPORT BACKUP OF SYSTEM/REDUNDANCY SCHEDULED SERVER UPGRADES HARDWARE WARRANTY DETAILS DATA CABLING FOR EXTERNALLY MOUNTED HARDWARE LIMITATION OF LIABILITY CUSTOMER TESTIMONIALS FAQ ACCEPTABLE USE POLICY Page 2 of 35

3 Executive Summary Serious consideration needs to be given to maintaining control of a number of factors when providing Internet access to unknown and untrusted users. How do you offer wifi securely? In October 2011 the government signed the Anti-Counterfeiting Trade Agreement that will mandate that you are responsible for who uses your Internet if you offer it free or paid and businesses may be prosecuted for illegal downloads and access to inappropriate websites by users of their internet network. The solution recommended will cover the following points to ensure that: The business knows and can identify who is using the Internet network. The business protects itself from the Internet network being used for illegal activities that it may be held accountable for. The amount of data usage and upload/download speeds of users on the network can be controlled. End users data usage is controlled and managed so as not to receive excess data bills from service providers due to going over download limits or worse, the businesses Internet being throttled so the speed of the Internet network is that slow that no-one can use the Internet or even access the business website. Businesses must be aware that Piracy is the term used for copying, selling, or using software that hasn't been properly licensed or paid for. Software piracy is illegal because it is stealing, and attracts hefty fines/imprisonment. Downloading music, games, movies etc, without permission is illegal in Australia - even if you're only downloading for personal use! It's a breach of copyright and if you haven't paid for a copyrighted download or asked permission to download it then you are breaking Australian law. Downloads limits by end users need to be controlled as there is the ability for a user to almost anonymously download large amounts of data by way of movies and other multimedia applications possibly incurring excess data charges for the business or clogging your network so no-one else can access the internet, including your business! Additionally, the possible use of the organisations internet gateway for the propagation of SPAM, could lead to the blacklisting of the business with ISP s and impact its own business use. Time Out Internet will propose a secure and managed solution and include the capabilities to protect against this type of theft and will best impart this level of security while maintaining capital expenditure at a minimum. There are many instances of organisations not implementing the correct security policies and infrastructure that have paid the price. The aim of this solution is to provide a better level of service to attract a greater number of patrons along with protecting your business. Page 3 of 35

4 Why Choose Time Out Internet GUEST WIFI MADE EASY FLEXIBILITY! Time Out Internet own the Intellectual Property, therefore changes, updates, enhancements and technology advancements can be deployed, quickly, easily and at no cost to our clients keeping them at the forefront of technology and meeting their business requirements. Time Out Internet s Access Control Server is an Internet Management System that allows you to manage end users giving them a time and/or data quota for your Internet network wireless and/or cabled. Time Out Internet is easy to use, cost effective and feature packed. It gives businesses a multitude of options to manage their Internet offering to end users depending on how their business is structured and what they require. Time Out Internet works perfectly for multiple users sharing the same internet network and adds another level of security for you to track the identity of your users. Time Out Internet is an innovative and contemporary Internet Management System and Business Wifi company that has a reputation of excellence through their professional approach to implementation of projects of all sizes. Time Out Internet is experienced in working with clients of all sizes. From small offices/shops to large businesses/resorts, Time Out Internet proudly delivers first class technology solutions and support no matter the size of the organisation. Time Out Internet allows you to Identify who is using your internet. Avoid being accountable for inappropriate website access and piracy issues and comply with data retention obligations. Customise the customer log in screen/splash screen advertise a special offer or even sell the space as advertising to get a return on your investment. Multiple users or multiple devices (up to 5) can access the Internet with the one login. No need for a username and password for every device or user. Set data and time limits ensuring that network resources are allocated accordingly and users can only access the Internet during the time allocated and only use the amount of data allocated. Pre-print vouchers for your end users allowing you to offer free or paid secure internet. Monitor bandwidth usage for every user and control their upload/download speeds. PayPal billing system built in so end users can purchase their own internet access 24/7 without your interaction and the money goes into your businesses PayPal account. You receive 100% of the revenue. Add an extra layer of security to your internet network Page 4 of 35

5 Time Out Internet Access Control Server Internet Management System Time Out Internet s Access Control Server sits out in the cloud and can be accessed by our clients via their own unique username and password. The Access Control Server is the Internet Management System that gives you the tools to manage your wifi from any device anywhere, as long as you are connected to the Internet. The Time Out Internet Access Control Server was specially designed to support the needs of our customers, easily and quickly and ensures that the parameters put in place for your guests internet access are adhered to. The Time Out Internet Access Control Server provides a number of customisable services including the provisioning of a customisable login page/splash screen for your end users. The Time Out Internet Access Control Server is supported and maintained by Time Out Internet and all updates to the server, enhancements to the system, added features and functions are included in annual pricing to our customers. New features and functions developed by Time Out Internet are supplied to you at no additional cost during the contracted period. Time Out Internet s Access Control Server evolves from feedback and input from our customers. Suggestions for new features and functions and improvements to existing features and functions are encouraged. Time Out Internet Commercial Grade Wireless Access Points Time Out Internet Commercial Grade Wireless Access Points allow the flexibility to connect devices wirelessly to the Internet whilst in your business. They are a robust, commercial router, modified to work transparently and as part of the Access Control Server Support are remotely monitored by Time Out Internet and can be re-booted and modified if required without interaction by your staff. Page 5 of 35

6 Time Out Internet Commercial Grade Routers Time Out Internet Commercial Grade Routers allow the flexibility to connect devices wirelessly to the Internet whilst in your business. They are a robust, commercial router, modified to work transparently and as part of the Access Control Server Support are remotely monitored by Time Out Internet and can be re-booted and modified if required without interaction by your staff. Marketing Collateral for Counter Tops & Rooms Time Out Internet supply marketing collateral to all customers to advertise that you have wifi available to your customers. Double sided table tents size 4.24 x 5.5 are provided. Page 6 of 35

7 Network Diagram Example - Router Page 7 of 35

8 Network Diagram Example Router & Repeater Page 8 of 35

9 Functions Time Out Internet offers you five different ways to manage your internet offering to your end users. Use one or use a combination of all the features depending on what you want the business to achieve with its wifi offering to end users. Click Through Feature set data and time parameters when guests can access free wifi but no unique username and password authentication required. Customisable to include an Access Code to receive free wifi. Promotes foot traffic into your business to receive the Access Code. Pre-Print Vouchers give away for free or charge for internet access PayPal/Credit Card Purchasable Plans autonomously allow for your end users to purchase plans you create yourself using their credit card or PayPal account Create User Accounts set up users as you go charge or give away for free Room Compendium Vouchers offer an amount of data for free per room per day Click Through Free Wifi Access You can activate the Click Through Function easily and quickly and it will allow end users to access the internet by clicking Terms and Conditions on the Login Page only. There is no Username and Password authentication required for Internet access using this function. Optional - If you use the Click Through feature and want to ensure that customers/guests come in to your venue to receive free wifi, there is an area where your customer can enter an Access Code that they must obtain from you you can have the Access Code displayed wherever you want it to be in store. This saves you handing out vouchers and having the code displayed in store promotes foot traffic into your venue. FREE WIFI WITH CLICK THROUGH LOGIN SCREEN You set the parameters for: How much data per login per device How long they can be logged in per device How many times per day per device the end user can log in Option to limit upload and download speeds Option to collect addresses before end user can log in Timer Function disables free wifi access - only set the availability to the hours you want. Page 9 of 35

10 Sample Screen page GUEST WIFI MADE EASY 1. Customise what you want to have here 80 characters maximum 2. Customise your Terms & Conditions - If the end user does not click Terms & Conditions box, no access is granted until the end users clicks it 3. If you want to collect and address and have activated this feature, this is where your customer will need to enter it 4. If you have activated the Access Code feature, this is where the customer will need to enter it MANAGING CLICK THROUGH USERS You can Manage Click Through Users and obtain their details by logging on to the Admin area of the Time Out Internet Access Control Server. You can: Search for end user usage by address Select a date range to see usage Save the file and download as a.csv to use for marketing purposes 1. Go to Manage Users and click on Click Through Users: 2. Select your Date Range and hit Search and users for that period will appear 3. Or search by address or part of an address and a date range 4. Save as CSV button allows you to download the file Note: information used is live data therefore the requirement to white out details. Page 10 of 35

11 Sample of Administration screen to Create a Click Through Setup for free wifi access Page 11 of 35

12 Pre-Print Vouchers Pre-Print Vouchers for your customers allowing you to offer free or paid secure wireless internet. Four Pre-printable options available (Optional: Add a $ value that will appear on the vouchers): 1. Single Use: The internet time starts and runs from first logon until all time expires. Perfect for cafes/shop environments. 2. Multi Use: The User can log out and save left over time for another session. Perfect for regular customers to your establishment. 3. Multi Use Special: Same as Multi Use but with selectable expiration. (eg. You want to give out vouchers that provide 10 hours internet but will expire 30 days after the first log on.) 4. Daily Data Quota: Sets a daily data quota allowable for this user (The daily data quota resets at the time you choose daily). Set the number of days this voucher is valid for. Perfect for short stay customers to your establishment. These can be pre-printed and kept at reception; handed out from your office - charge the customer s account, take cash for payment or hand out for free Page 12 of 35

13 Sample Voucher Sample Voucher with Collect ID details PayPal/Credit Card Purchasable Plans Business wifi can make you money! If you want to sell wifi to your customers, one of the easiest and autonomous ways to do so is by setting up some purchasable plans that allows your customers to buy data using a credit card or PayPal account, 24 hours a day. Don t miss out on a sale due to the office/shop not being open! You set the pricing and plans and you get 100% of the revenue. Your business needs its own business PayPal account which the end users money is paid into when purchasing the Internet. PayPal is easy to set up and we have step by step instructions to help you). This is a handy service for customers that require more Internet access than the business provides freely - they can purchase from you at their leisure. PERMANENTS, LOCK AND LEAVES OR SHORT TERM RENTALS If you are an accommodation provider that has permanents, lock and leaves or short term rental properties on your portfolio, this is the perfect way to offer Internet to them and get a Return on your Investment. Quite often the permanent, lock and leaves or short term rentals cannot get a phone line into their unit/apartment or only have a short lease period to take advantage of the cheaper monthly fees that ISP s provide, such as Telstra Bigpond and these people are forced to use USB data dongles for their Internet access which is very expensive. You can set up some plans to sell to them that are well priced and competitive and you can receive a monthly payment for Internet from these users a win/win for you and the tenant! Page 13 of 35

14 SUGGESTED DATA PLAN PRICING AND TIME FRAMES. The following plans are suggested only. You can set whatever pricing and timeframes you want. You can adjust your pricing and plans whenever you need to. Our recommendations are: Keep plan options to 3 4 too many options just confuses the guests Keep the pricing desirable below USB dongle recharge pricing. If you make the pricing desirable, people will buy it. Have a good gap between 1Gb 5Gb as most people will buy the larger option. Data Amount Time frame to use data Fee 500Mb 3 days $4 - $6 1Gb 7 days $9 - $10 5Gb 30 days $ Gb 30 days $50-60 The customer login screen/splash screen below shows some sample purchasable plans and what your customers see. They click the Buy Now button to start the purchasing process and can use a credit card or PayPal to purchase data. Page 14 of 35

15 Create User Accounts GUEST WIFI MADE EASY You can simply log in to the Administration area of Time Out Internet and Create User Accounts as you need to. You allocate a username and password for the customer, the amount of data you wish to provide (free or charge), how many users or devices can log in at the same time using the log in details, limit the upload/download speed (if you want), the time that the data renews each day and a checkout date (if required). There are two types of users you can add under the Add User button. Add Recurring User use this area to set up compendium voucher users the data recurs every day, 7 or 30 days, whichever you choose, for an ongoing period of time Add One Off User this creates a username and password for a one off period of time and data and internet access use for free wifi or to sell wifi. Sample of Recurring User Accounts screen Page 15 of 35

16 The Save and Print button is a handy feature when you set up a user or if a user needs a copy of their username and password and details of their account and what data they have available that you have set up. An A4 sheet will appear and will have the following information on it 1. Your businesses name 2. The amount of people or devices that can login at the same time 3. Amount of data per day for the user 4. When the data renews each day 5. Username 6. Password 7. Troubleshooting tip Page 16 of 35

17 Room Compendium Voucher GUEST WIFI MADE EASY An easy way to manage free wifi in the rooms of your complex is to set up a recurring user as the room number with a unique password for every room in Time Out Internet s Access Control Server. These details can be kept in a compendium in each room (if utilised) or you can print and hand out at reception as guests check in or put in a welcome pack. This feature allows you to allocate and amount of data for free, every day, per room that renews at the same time every day - autonomously. Five people or five devices can log on at the same time using these login details and share the amount of daily allowable data. You do not have to create a username and password for every user or device in that room. Once the amount of data is used, they will not be able to access the internet and will either have to wait until their data renews or purchase some more from you. A template of the voucher below is provided and customisable so you can include the following: 1. Your logo 2. The amount of data allowable each day 3. The time of day the data is renewed 4. The name of your wifi network so customers can identify it easily 5. Unique username and password details for each room If you put the vouchers in a compendium in each room, we recommend that the usernames and passwords are changed every 6 months for security purposes or more frequently if you have regular customers. As a value added service Time Out Internet can set up the compendium vouchers for you and remind you that your passwords are 6 months old and update them for you. A4 or A5 sized compendium vouchers are available Page 17 of 35

18 Your Logo Amount of data allowable per day per room Time the data renews each day Name of your wifi signal to connect to A unique username and password for each room Page 18 of 35

19 Management Features Customer Login Page/Splash Screen Display Specials & Advertising. The Time Out Internet Access Control Server provides for the creation of a customisable login page/splash screen that your customers see every time they log in to your wifi network. The customisable login page/splash screen can be show daily specials, advertising, information on your business, etc. It is a graphical interface that you can customise to whatever you want to be shown to your end user when they go to log in. You can embed a static web page into the login page/splash screen, however most websites contain lots of widgets and plug-ins (eg: booking services, links to Facebook, Flash Player slide shows) and will not load as you need to allow the system access to every one of these sites which then opens up your end users to access Facebook, etc without logging in. Time Out Internet can help guide you in regards to static web pages and also embed images into your login page/splash screen. Example customer login page/splash screen Page 19 of 35

20 Customer Login Page/Splash Screen CUSTOMISE YOUR TERMS & CONDITIONS There are generic Terms and Conditions in Time Out Internet that you are welcome to use and that your customers can see on their login page/splash screen; however we do recommend that you tailor the terms and conditions to your businesses requirements. CUSTOMER S CAN MANAGE THEIR DATA USAGE The Customer Login Page/Splash Screen is an easy to view and use interface that allows customers to check their usage at any time by clicking on the Check My Usage Button. Page 20 of 35

21 Managing Admin Accounts for Staff GUEST WIFI MADE EASY You can set up specific log in details for your staff to manage your wifi on the Time Out Internet Access Control Server. Staff can have access to your administration area but only to the areas you want them to be able to get to. Eg: you may not want them to be able to see your sensitive PayPal account billing details or change plans. This function allows you to add 5 additional staff members. For larger venues you may want to have a generic password for your reception staff and more granular logins and settings for managers. Page 21 of 35

22 Manage User Settings At any time, you can log in to the Administration area of Time Out Internet and change your end users settings. How to Manage Users allows you to be able to: Top Up an End Users Data Delete User Edit the End Users Settings Change the End users Password Access Detailed Information on the End User and when they have logged in and the amounts they have uploaded and downloaded per session Note: information used is live data therefore the requirement to white out details. Page 22 of 35

23 Detailed User Information At any time, you can log in to the Administration area of Time Out Internet and check the usage of a customer. You can do the following changes to an end user in the Detailed Information area: Suspend This User Change the Logon Password got the User Print Voucher for the details for this user to give to them Edit the users plan settings. Look at the settings you have for the user Usage details of every session the user has logged in Report Running Options for Individual End Users Page 23 of 35

24 RUNNING A REPORT TO GIVE TO A CUSTOMER OR FOR BILLING Click the Detailed Info button on the far right hand side for that user. Select the date range you require Start Date and End Date by either entering the date or selecting it in the calendar that appears when you click on the Stat Date/End Date boxes. The report is designed for monthly billing - larger report runs eg: numerous The usage for the period selected will appear in the Usage details area. If you want the report in a format you can print, hit the Save as PDF button The report will generate and you can Save As or open and print accordingly Page 24 of 35

25 Reporting Functions Usage Reports Can do run concise searches and usage reports if you want to check usage and need to report to body corporate and owners. You can put date ranges in or search by router and save to a pdf document. To run this report you log in to Time Out Internet Access Control Server with your details and go to Manage Users, Usage Reports and enter a date range with a start date and an end date. You then click whether you want to sort by router (if you want to sort by router choose the router in the drop down box) or just do an overall search report and then click Search. Passwords have been whited out on the above example Page 25 of 35

26 Law Enforcement - Data Retention/ IP Address Retention/Tracking As of 22nd August 2012, law enforcement agencies will be able to force internet service providers (ISP s) to store data on subscribers under new legislation approved by the Senate. The Cybercrime Legislation Amendment Bill 2011 amends the Mutual Assistance in Criminal Matters Act 1987, the Criminal Code Act 1995, the Telecommunications (Interception and Access) Act 1979 and the Telecommunications Act The changes allow police to force telcos and ISP s to retain data on persons of interest for a set period while a warrant is sought. This period could be up to two years. The purpose of a data retention regime is to ensure that information other than the content of communications is still available for general law enforcement and national security purposes. These legal changes have been lauded by law enforcement and intelligence agencies as key to cracking down on international cybercrime. If you are offering free or paid internet to clients (e.g.: resorts, cafe, restaurant, motel/hotels, library, etc) then you may be requested to retain data and you need to ensure you have the provisions in place to do so. Should law enforcement agencies seek to investigate your business for piracy concerns and identify end users/guests that have accessed the Internet inappropriately, you are obligated to provide the traffic data and location data which can be the trace source of a communication. To help protect yourself and your business from inappropriate Internet access, Time Out Internet, if requested by authorities, can commence retaining IP addresses that your business produces for a rolling 24 month period of time. This information is confidential and can only be accessed by the Time Out Internet Directors if the information is required by law enforcement agencies and the correct authority in writing would be required before the information can be accessed/obtained. Time Out Internet does not keep the Name and Address details of guests, only IP address details, date and time of login, user name and MAC address. The details that Time Out Internet retains will need to be matched to the guests name and address details that you retain when they offer the guest Internet access. The number of months that Time Out Internet retain/track IP Addresses for is subject to change based on Australian Laws and Time Out Internet s customers will be kept abreast of any changes that may occur to retention times. Page 26 of 35

27 Support Services Time Out Internet Support Services includes: Phone support to you and your guests Hardware warranty replacement and installation (if logistically possible) All upgrades to the Access Control Server at no cost Remote support/troubleshooting (if required) IP data retention (if requested) as outlined in this document. TIME OUT INTERNET SUPPORT LINE :00 am 7:00 pm 7 days EST (excluding Public Holidays) Urgent Calls Time Out Internet clients and guests have a support phone number to call if there is a technical issue during the hours 8:00 am 7:00 pm 7 Days AEST (excluding public holidays). If our operators are all busy, your call will be routed to a message service. Please leave a message with all the contact details and a brief description of what the issue is and we will respond within two hours. We are happy to take support calls regarding Time Out Internet directly from your guests and we will troubleshoot accordingly. However, viruses and unmaintained computer devices are outside our scope and if we feel the call is not appropriate to Time Out Internet, we will politely advise the guest to contact their IT person to have their equipment tested. As a courtesy, we will endeavour to let you know if we receive calls that are not relevant to Time Out Internet. Non Urgent Calls Support for non urgent enquiries is offered by contacting Time Out Internet support via the internet or 24 x 7. You can directly to or log a support request on Contact Us - Button or the Time Out Internet administration website Support Options - Button Contact Support. Tickets will be generated by to our Help Desk or by phone if is unavailable. You will receive a response within 24 hours. Support Outside Hours Emergency services performed outside of the hours of 8:00 am 7:00 pm AEST 7 days (excluding public holidays) shall be escalated accordingly and dealt with best effort. Should a problem be discovered during Time Out Internet monitoring, Time Out Internet shall make every attempt to rectify the condition in a timely manner through remote means. TAMPERING If Time Out Internet is called out on site for a support call during support hours to find the issue was tampering by a third party, you will be charged a call out fee of $95 Inc tax plus $95 Inc Tax for every hour on site. If Time Out Internet is called out on site for a support call outside support hours to find the issue was tampering by a third party, you will be charged a call out fee of $200 Inc tax plus $155 Inc Tax for every hour on site. Page 27 of 35

28 IMPORTANT Time Out Internet does not offer support for your Internet modem/router or socket. We suggest that you speak to your local IT person/business or your Internet Service Provider if you encounter issues with these items. Routers Offline Proactive Support If your Time Out Internet routers, gateway or equipment in general go OFFLINE, you will be alerted via an that you will receive in your inbox. The will be from and will say the following: ALERT You have some routers "TEST MODEL Main Router, TEST MODEL 3" that have not reported in and may require a reboot. You should first login to your Time Out Internet admin console https://netconnectspot.com and check if the router is still offline. Do not reply to this message as this address is not monitored. Often the equipment will rectify itself and come back online. What we recommend is if you receive one of these s, login to the Time Out Internet Access Control Server and check the status before you re-boot your routers in case they have rectified themselves. Time Out Internet is also alerted if a customer s equipment goes offline. This enables us to be proactive in our support to you. If we notice that you have not re-booted your equipment, we will or phone you to remind you to do so in case you have missed the .. TEST MODEL will need to advise whom we should contact if this occurs. Backup of System/Redundancy The Time Out Internet Access Control Server is backed up daily and all databases are backed up hourly to ensure maximum redundancy and up time. Time Out Internet uses Crucial Paradigm in Sydney for our vps hosting of our Time Out Internet Access Control Server and is contracted to a 99.9% up time guarantee. Scheduled Server Upgrades At times we have to do upgrades to the Time Out Internet Access Control Server. We will advise via when the upgrades will be scheduled for and if there may be any down time to your guest wifi system. Where possible, upgrades will be done in slow usage times which is normally between 1am 6am. Hardware Warranty Details Should the hardware fail whilst on site, Time Out Internet is to be contacted and the fault will endeavour to be rectified. After troubleshooting, if the hardware is deemed faulty and is under warranty, it may be repaired or a replacement will be installed (if logistically possible)/dispatched and best efforts will be made to have it to you within 24 hours (if geographically possible). If there is hardware outside of the warranty period that needs to be replaced, a quote for the hardware along with installation by Time Out Internet if logistically possible will be supplied. Page 28 of 35

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