Wifi Hotspot (Controlled Wireless Internet Management System) Features & Functions

Transcription

1 ABN: Wifi Hotspot (Controlled Wireless Internet Management System) Features & Functions

2 Contents EXECUTIVE SUMMARY... 3 WHY CHOOSE TIME OUT INTERNET... 4 TIME OUT INTERNET ACCESS CONTROL SERVER INTERNET MANAGEMENT SYSTEM... 5 TIME OUT INTERNET COMMERCIAL GRADE WIRELESS ACCESS POINTS... 5 TIME OUT INTERNET COMMERCIAL GRADE ROUTERS... 6 MARKETING COLLATERAL FOR COUNTER TOPS & ROOMS... 6 NETWORK DIAGRAM EXAMPLE - ROUTER... 7 NETWORK DIAGRAM EXAMPLE ROUTER & REPEATER... 8 FUNCTIONS... 9 CLICK THROUGH FREE WIFI ACCESS... 9 PRE-PRINT VOUCHERS SAMPLE VOUCHER PAYPAL/CREDIT CARD PURCHASABLE PLANS BUSINESS WIFI CAN MAKE YOU MONEY! CREATE USER ACCOUNTS ROOM COMPENDIUM VOUCHER MANAGEMENT FEATURES CUSTOMER LOGIN PAGE/SPLASH SCREEN DISPLAY SPECIALS & ADVERTISING CUSTOMER LOGIN PAGE/SPLASH SCREEN MANAGING ADMIN ACCOUNTS FOR STAFF MANAGE USER SETTINGS DETAILED USER INFORMATION REPORTING FUNCTIONS LAW ENFORCEMENT - DATA RETENTION/ IP ADDRESS RETENTION/TRACKING SUPPORT SERVICES ROUTERS OFFLINE PROACTIVE SUPPORT BACKUP OF SYSTEM/REDUNDANCY SCHEDULED SERVER UPGRADES HARDWARE WARRANTY DETAILS DATA CABLING FOR EXTERNALLY MOUNTED HARDWARE LIMITATION OF LIABILITY CUSTOMER TESTIMONIALS FAQ ACCEPTABLE USE POLICY Page 2 of 35

3 Executive Summary Serious consideration needs to be given to maintaining control of a number of factors when providing Internet access to unknown and untrusted users. How do you offer wifi securely? In October 2011 the government signed the Anti-Counterfeiting Trade Agreement that will mandate that you are responsible for who uses your Internet if you offer it free or paid and businesses may be prosecuted for illegal downloads and access to inappropriate websites by users of their internet network. The solution recommended will cover the following points to ensure that: The business knows and can identify who is using the Internet network. The business protects itself from the Internet network being used for illegal activities that it may be held accountable for. The amount of data usage and upload/download speeds of users on the network can be controlled. End users data usage is controlled and managed so as not to receive excess data bills from service providers due to going over download limits or worse, the businesses Internet being throttled so the speed of the Internet network is that slow that no-one can use the Internet or even access the business website. Businesses must be aware that Piracy is the term used for copying, selling, or using software that hasn't been properly licensed or paid for. Software piracy is illegal because it is stealing, and attracts hefty fines/imprisonment. Downloading music, games, movies etc, without permission is illegal in Australia - even if you're only downloading for personal use! It's a breach of copyright and if you haven't paid for a copyrighted download or asked permission to download it then you are breaking Australian law. Downloads limits by end users need to be controlled as there is the ability for a user to almost anonymously download large amounts of data by way of movies and other multimedia applications possibly incurring excess data charges for the business or clogging your network so no-one else can access the internet, including your business! Additionally, the possible use of the organisations internet gateway for the propagation of SPAM, could lead to the blacklisting of the business with ISP s and impact its own business use. Time Out Internet will propose a secure and managed solution and include the capabilities to protect against this type of theft and will best impart this level of security while maintaining capital expenditure at a minimum. There are many instances of organisations not implementing the correct security policies and infrastructure that have paid the price. The aim of this solution is to provide a better level of service to attract a greater number of patrons along with protecting your business. Page 3 of 35

4 Why Choose Time Out Internet GUEST WIFI MADE EASY FLEXIBILITY! Time Out Internet own the Intellectual Property, therefore changes, updates, enhancements and technology advancements can be deployed, quickly, easily and at no cost to our clients keeping them at the forefront of technology and meeting their business requirements. Time Out Internet s Access Control Server is an Internet Management System that allows you to manage end users giving them a time and/or data quota for your Internet network wireless and/or cabled. Time Out Internet is easy to use, cost effective and feature packed. It gives businesses a multitude of options to manage their Internet offering to end users depending on how their business is structured and what they require. Time Out Internet works perfectly for multiple users sharing the same internet network and adds another level of security for you to track the identity of your users. Time Out Internet is an innovative and contemporary Internet Management System and Business Wifi company that has a reputation of excellence through their professional approach to implementation of projects of all sizes. Time Out Internet is experienced in working with clients of all sizes. From small offices/shops to large businesses/resorts, Time Out Internet proudly delivers first class technology solutions and support no matter the size of the organisation. Time Out Internet allows you to Identify who is using your internet. Avoid being accountable for inappropriate website access and piracy issues and comply with data retention obligations. Customise the customer log in screen/splash screen advertise a special offer or even sell the space as advertising to get a return on your investment. Multiple users or multiple devices (up to 5) can access the Internet with the one login. No need for a username and password for every device or user. Set data and time limits ensuring that network resources are allocated accordingly and users can only access the Internet during the time allocated and only use the amount of data allocated. Pre-print vouchers for your end users allowing you to offer free or paid secure internet. Monitor bandwidth usage for every user and control their upload/download speeds. PayPal billing system built in so end users can purchase their own internet access 24/7 without your interaction and the money goes into your businesses PayPal account. You receive 100% of the revenue. Add an extra layer of security to your internet network Page 4 of 35

5 Time Out Internet Access Control Server Internet Management System Time Out Internet s Access Control Server sits out in the cloud and can be accessed by our clients via their own unique username and password. The Access Control Server is the Internet Management System that gives you the tools to manage your wifi from any device anywhere, as long as you are connected to the Internet. The Time Out Internet Access Control Server was specially designed to support the needs of our customers, easily and quickly and ensures that the parameters put in place for your guests internet access are adhered to. The Time Out Internet Access Control Server provides a number of customisable services including the provisioning of a customisable login page/splash screen for your end users. The Time Out Internet Access Control Server is supported and maintained by Time Out Internet and all updates to the server, enhancements to the system, added features and functions are included in annual pricing to our customers. New features and functions developed by Time Out Internet are supplied to you at no additional cost during the contracted period. Time Out Internet s Access Control Server evolves from feedback and input from our customers. Suggestions for new features and functions and improvements to existing features and functions are encouraged. Time Out Internet Commercial Grade Wireless Access Points Time Out Internet Commercial Grade Wireless Access Points allow the flexibility to connect devices wirelessly to the Internet whilst in your business. They are a robust, commercial router, modified to work transparently and as part of the Access Control Server Support are remotely monitored by Time Out Internet and can be re-booted and modified if required without interaction by your staff. Page 5 of 35

6 Time Out Internet Commercial Grade Routers Time Out Internet Commercial Grade Routers allow the flexibility to connect devices wirelessly to the Internet whilst in your business. They are a robust, commercial router, modified to work transparently and as part of the Access Control Server Support are remotely monitored by Time Out Internet and can be re-booted and modified if required without interaction by your staff. Marketing Collateral for Counter Tops & Rooms Time Out Internet supply marketing collateral to all customers to advertise that you have wifi available to your customers. Double sided table tents size 4.24 x 5.5 are provided. Page 6 of 35

7 Network Diagram Example - Router Page 7 of 35

8 Network Diagram Example Router & Repeater Page 8 of 35

9 Functions Time Out Internet offers you five different ways to manage your internet offering to your end users. Use one or use a combination of all the features depending on what you want the business to achieve with its wifi offering to end users. Click Through Feature set data and time parameters when guests can access free wifi but no unique username and password authentication required. Customisable to include an Access Code to receive free wifi. Promotes foot traffic into your business to receive the Access Code. Pre-Print Vouchers give away for free or charge for internet access PayPal/Credit Card Purchasable Plans autonomously allow for your end users to purchase plans you create yourself using their credit card or PayPal account Create User Accounts set up users as you go charge or give away for free Room Compendium Vouchers offer an amount of data for free per room per day Click Through Free Wifi Access You can activate the Click Through Function easily and quickly and it will allow end users to access the internet by clicking Terms and Conditions on the Login Page only. There is no Username and Password authentication required for Internet access using this function. Optional - If you use the Click Through feature and want to ensure that customers/guests come in to your venue to receive free wifi, there is an area where your customer can enter an Access Code that they must obtain from you you can have the Access Code displayed wherever you want it to be in store. This saves you handing out vouchers and having the code displayed in store promotes foot traffic into your venue. FREE WIFI WITH CLICK THROUGH LOGIN SCREEN You set the parameters for: How much data per login per device How long they can be logged in per device How many times per day per device the end user can log in Option to limit upload and download speeds Option to collect addresses before end user can log in Timer Function disables free wifi access - only set the availability to the hours you want. Page 9 of 35

10 Sample Screen page GUEST WIFI MADE EASY 1. Customise what you want to have here 80 characters maximum 2. Customise your Terms & Conditions - If the end user does not click Terms & Conditions box, no access is granted until the end users clicks it 3. If you want to collect and address and have activated this feature, this is where your customer will need to enter it 4. If you have activated the Access Code feature, this is where the customer will need to enter it MANAGING CLICK THROUGH USERS You can Manage Click Through Users and obtain their details by logging on to the Admin area of the Time Out Internet Access Control Server. You can: Search for end user usage by address Select a date range to see usage Save the file and download as a.csv to use for marketing purposes 1. Go to Manage Users and click on Click Through Users: 2. Select your Date Range and hit Search and users for that period will appear 3. Or search by address or part of an address and a date range 4. Save as CSV button allows you to download the file Note: information used is live data therefore the requirement to white out details. Page 10 of 35

11 Sample of Administration screen to Create a Click Through Setup for free wifi access Page 11 of 35

12 Pre-Print Vouchers Pre-Print Vouchers for your customers allowing you to offer free or paid secure wireless internet. Four Pre-printable options available (Optional: Add a $ value that will appear on the vouchers): 1. Single Use: The internet time starts and runs from first logon until all time expires. Perfect for cafes/shop environments. 2. Multi Use: The User can log out and save left over time for another session. Perfect for regular customers to your establishment. 3. Multi Use Special: Same as Multi Use but with selectable expiration. (eg. You want to give out vouchers that provide 10 hours internet but will expire 30 days after the first log on.) 4. Daily Data Quota: Sets a daily data quota allowable for this user (The daily data quota resets at the time you choose daily). Set the number of days this voucher is valid for. Perfect for short stay customers to your establishment. These can be pre-printed and kept at reception; handed out from your office - charge the customer s account, take cash for payment or hand out for free Page 12 of 35

13 Sample Voucher Sample Voucher with Collect ID details PayPal/Credit Card Purchasable Plans Business wifi can make you money! If you want to sell wifi to your customers, one of the easiest and autonomous ways to do so is by setting up some purchasable plans that allows your customers to buy data using a credit card or PayPal account, 24 hours a day. Don t miss out on a sale due to the office/shop not being open! You set the pricing and plans and you get 100% of the revenue. Your business needs its own business PayPal account which the end users money is paid into when purchasing the Internet. PayPal is easy to set up and we have step by step instructions to help you). This is a handy service for customers that require more Internet access than the business provides freely - they can purchase from you at their leisure. PERMANENTS, LOCK AND LEAVES OR SHORT TERM RENTALS If you are an accommodation provider that has permanents, lock and leaves or short term rental properties on your portfolio, this is the perfect way to offer Internet to them and get a Return on your Investment. Quite often the permanent, lock and leaves or short term rentals cannot get a phone line into their unit/apartment or only have a short lease period to take advantage of the cheaper monthly fees that ISP s provide, such as Telstra Bigpond and these people are forced to use USB data dongles for their Internet access which is very expensive. You can set up some plans to sell to them that are well priced and competitive and you can receive a monthly payment for Internet from these users a win/win for you and the tenant! Page 13 of 35

14 SUGGESTED DATA PLAN PRICING AND TIME FRAMES. The following plans are suggested only. You can set whatever pricing and timeframes you want. You can adjust your pricing and plans whenever you need to. Our recommendations are: Keep plan options to 3 4 too many options just confuses the guests Keep the pricing desirable below USB dongle recharge pricing. If you make the pricing desirable, people will buy it. Have a good gap between 1Gb 5Gb as most people will buy the larger option. Data Amount Time frame to use data Fee 500Mb 3 days $4 - $6 1Gb 7 days $9 - $10 5Gb 30 days $ Gb 30 days $50-60 The customer login screen/splash screen below shows some sample purchasable plans and what your customers see. They click the Buy Now button to start the purchasing process and can use a credit card or PayPal to purchase data. Page 14 of 35

15 Create User Accounts GUEST WIFI MADE EASY You can simply log in to the Administration area of Time Out Internet and Create User Accounts as you need to. You allocate a username and password for the customer, the amount of data you wish to provide (free or charge), how many users or devices can log in at the same time using the log in details, limit the upload/download speed (if you want), the time that the data renews each day and a checkout date (if required). There are two types of users you can add under the Add User button. Add Recurring User use this area to set up compendium voucher users the data recurs every day, 7 or 30 days, whichever you choose, for an ongoing period of time Add One Off User this creates a username and password for a one off period of time and data and internet access use for free wifi or to sell wifi. Sample of Recurring User Accounts screen Page 15 of 35

16 The Save and Print button is a handy feature when you set up a user or if a user needs a copy of their username and password and details of their account and what data they have available that you have set up. An A4 sheet will appear and will have the following information on it 1. Your businesses name 2. The amount of people or devices that can login at the same time 3. Amount of data per day for the user 4. When the data renews each day 5. Username 6. Password 7. Troubleshooting tip Page 16 of 35

17 Room Compendium Voucher GUEST WIFI MADE EASY An easy way to manage free wifi in the rooms of your complex is to set up a recurring user as the room number with a unique password for every room in Time Out Internet s Access Control Server. These details can be kept in a compendium in each room (if utilised) or you can print and hand out at reception as guests check in or put in a welcome pack. This feature allows you to allocate and amount of data for free, every day, per room that renews at the same time every day - autonomously. Five people or five devices can log on at the same time using these login details and share the amount of daily allowable data. You do not have to create a username and password for every user or device in that room. Once the amount of data is used, they will not be able to access the internet and will either have to wait until their data renews or purchase some more from you. A template of the voucher below is provided and customisable so you can include the following: 1. Your logo 2. The amount of data allowable each day 3. The time of day the data is renewed 4. The name of your wifi network so customers can identify it easily 5. Unique username and password details for each room If you put the vouchers in a compendium in each room, we recommend that the usernames and passwords are changed every 6 months for security purposes or more frequently if you have regular customers. As a value added service Time Out Internet can set up the compendium vouchers for you and remind you that your passwords are 6 months old and update them for you. A4 or A5 sized compendium vouchers are available Page 17 of 35

18 Your Logo Amount of data allowable per day per room Time the data renews each day Name of your wifi signal to connect to A unique username and password for each room Page 18 of 35

19 Management Features Customer Login Page/Splash Screen Display Specials & Advertising. The Time Out Internet Access Control Server provides for the creation of a customisable login page/splash screen that your customers see every time they log in to your wifi network. The customisable login page/splash screen can be show daily specials, advertising, information on your business, etc. It is a graphical interface that you can customise to whatever you want to be shown to your end user when they go to log in. You can embed a static web page into the login page/splash screen, however most websites contain lots of widgets and plug-ins (eg: booking services, links to Facebook, Flash Player slide shows) and will not load as you need to allow the system access to every one of these sites which then opens up your end users to access Facebook, etc without logging in. Time Out Internet can help guide you in regards to static web pages and also embed images into your login page/splash screen. Example customer login page/splash screen Page 19 of 35

20 Customer Login Page/Splash Screen CUSTOMISE YOUR TERMS & CONDITIONS There are generic Terms and Conditions in Time Out Internet that you are welcome to use and that your customers can see on their login page/splash screen; however we do recommend that you tailor the terms and conditions to your businesses requirements. CUSTOMER S CAN MANAGE THEIR DATA USAGE The Customer Login Page/Splash Screen is an easy to view and use interface that allows customers to check their usage at any time by clicking on the Check My Usage Button. Page 20 of 35

21 Managing Admin Accounts for Staff GUEST WIFI MADE EASY You can set up specific log in details for your staff to manage your wifi on the Time Out Internet Access Control Server. Staff can have access to your administration area but only to the areas you want them to be able to get to. Eg: you may not want them to be able to see your sensitive PayPal account billing details or change plans. This function allows you to add 5 additional staff members. For larger venues you may want to have a generic password for your reception staff and more granular logins and settings for managers. Page 21 of 35

22 Manage User Settings At any time, you can log in to the Administration area of Time Out Internet and change your end users settings. How to Manage Users allows you to be able to: Top Up an End Users Data Delete User Edit the End Users Settings Change the End users Password Access Detailed Information on the End User and when they have logged in and the amounts they have uploaded and downloaded per session Note: information used is live data therefore the requirement to white out details. Page 22 of 35

23 Detailed User Information At any time, you can log in to the Administration area of Time Out Internet and check the usage of a customer. You can do the following changes to an end user in the Detailed Information area: Suspend This User Change the Logon Password got the User Print Voucher for the details for this user to give to them Edit the users plan settings. Look at the settings you have for the user Usage details of every session the user has logged in Report Running Options for Individual End Users Page 23 of 35

24 RUNNING A REPORT TO GIVE TO A CUSTOMER OR FOR BILLING Click the Detailed Info button on the far right hand side for that user. Select the date range you require Start Date and End Date by either entering the date or selecting it in the calendar that appears when you click on the Stat Date/End Date boxes. The report is designed for monthly billing - larger report runs eg: numerous The usage for the period selected will appear in the Usage details area. If you want the report in a format you can print, hit the Save as PDF button The report will generate and you can Save As or open and print accordingly Page 24 of 35

25 Reporting Functions Usage Reports Can do run concise searches and usage reports if you want to check usage and need to report to body corporate and owners. You can put date ranges in or search by router and save to a pdf document. To run this report you log in to Time Out Internet Access Control Server with your details and go to Manage Users, Usage Reports and enter a date range with a start date and an end date. You then click whether you want to sort by router (if you want to sort by router choose the router in the drop down box) or just do an overall search report and then click Search. Passwords have been whited out on the above example Page 25 of 35

26 Law Enforcement - Data Retention/ IP Address Retention/Tracking As of 22nd August 2012, law enforcement agencies will be able to force internet service providers (ISP s) to store data on subscribers under new legislation approved by the Senate. The Cybercrime Legislation Amendment Bill 2011 amends the Mutual Assistance in Criminal Matters Act 1987, the Criminal Code Act 1995, the Telecommunications (Interception and Access) Act 1979 and the Telecommunications Act The changes allow police to force telcos and ISP s to retain data on persons of interest for a set period while a warrant is sought. This period could be up to two years. The purpose of a data retention regime is to ensure that information other than the content of communications is still available for general law enforcement and national security purposes. These legal changes have been lauded by law enforcement and intelligence agencies as key to cracking down on international cybercrime. If you are offering free or paid internet to clients (e.g.: resorts, cafe, restaurant, motel/hotels, library, etc) then you may be requested to retain data and you need to ensure you have the provisions in place to do so. Should law enforcement agencies seek to investigate your business for piracy concerns and identify end users/guests that have accessed the Internet inappropriately, you are obligated to provide the traffic data and location data which can be the trace source of a communication. To help protect yourself and your business from inappropriate Internet access, Time Out Internet, if requested by authorities, can commence retaining IP addresses that your business produces for a rolling 24 month period of time. This information is confidential and can only be accessed by the Time Out Internet Directors if the information is required by law enforcement agencies and the correct authority in writing would be required before the information can be accessed/obtained. Time Out Internet does not keep the Name and Address details of guests, only IP address details, date and time of login, user name and MAC address. The details that Time Out Internet retains will need to be matched to the guests name and address details that you retain when they offer the guest Internet access. The number of months that Time Out Internet retain/track IP Addresses for is subject to change based on Australian Laws and Time Out Internet s customers will be kept abreast of any changes that may occur to retention times. Page 26 of 35

27 Support Services Time Out Internet Support Services includes: Phone support to you and your guests Hardware warranty replacement and installation (if logistically possible) All upgrades to the Access Control Server at no cost Remote support/troubleshooting (if required) IP data retention (if requested) as outlined in this document. TIME OUT INTERNET SUPPORT LINE :00 am 7:00 pm 7 days EST (excluding Public Holidays) Urgent Calls Time Out Internet clients and guests have a support phone number to call if there is a technical issue during the hours 8:00 am 7:00 pm 7 Days AEST (excluding public holidays). If our operators are all busy, your call will be routed to a message service. Please leave a message with all the contact details and a brief description of what the issue is and we will respond within two hours. We are happy to take support calls regarding Time Out Internet directly from your guests and we will troubleshoot accordingly. However, viruses and unmaintained computer devices are outside our scope and if we feel the call is not appropriate to Time Out Internet, we will politely advise the guest to contact their IT person to have their equipment tested. As a courtesy, we will endeavour to let you know if we receive calls that are not relevant to Time Out Internet. Non Urgent Calls Support for non urgent enquiries is offered by contacting Time Out Internet support via the internet or 24 x 7. You can directly to [email protected] or log a support request on Contact Us - Button or the Time Out Internet administration website Support Options - Button Contact Support. Tickets will be generated by to our Help Desk or by phone if is unavailable. You will receive a response within 24 hours. Support Outside Hours Emergency services performed outside of the hours of 8:00 am 7:00 pm AEST 7 days (excluding public holidays) shall be escalated accordingly and dealt with best effort. Should a problem be discovered during Time Out Internet monitoring, Time Out Internet shall make every attempt to rectify the condition in a timely manner through remote means. TAMPERING If Time Out Internet is called out on site for a support call during support hours to find the issue was tampering by a third party, you will be charged a call out fee of $95 Inc tax plus $95 Inc Tax for every hour on site. If Time Out Internet is called out on site for a support call outside support hours to find the issue was tampering by a third party, you will be charged a call out fee of $200 Inc tax plus $155 Inc Tax for every hour on site. Page 27 of 35

28 IMPORTANT Time Out Internet does not offer support for your Internet modem/router or socket. We suggest that you speak to your local IT person/business or your Internet Service Provider if you encounter issues with these items. Routers Offline Proactive Support If your Time Out Internet routers, gateway or equipment in general go OFFLINE, you will be alerted via an that you will receive in your inbox. The will be from and will say the following: ALERT You have some routers "TEST MODEL Main Router, TEST MODEL 3" that have not reported in and may require a reboot. You should first login to your Time Out Internet admin console and check if the router is still offline. Do not reply to this message as this address is not monitored. Often the equipment will rectify itself and come back online. What we recommend is if you receive one of these s, login to the Time Out Internet Access Control Server and check the status before you re-boot your routers in case they have rectified themselves. Time Out Internet is also alerted if a customer s equipment goes offline. This enables us to be proactive in our support to you. If we notice that you have not re-booted your equipment, we will or phone you to remind you to do so in case you have missed the .. TEST MODEL will need to advise whom we should contact if this occurs. Backup of System/Redundancy The Time Out Internet Access Control Server is backed up daily and all databases are backed up hourly to ensure maximum redundancy and up time. Time Out Internet uses Crucial Paradigm in Sydney for our vps hosting of our Time Out Internet Access Control Server and is contracted to a 99.9% up time guarantee. Scheduled Server Upgrades At times we have to do upgrades to the Time Out Internet Access Control Server. We will advise via when the upgrades will be scheduled for and if there may be any down time to your guest wifi system. Where possible, upgrades will be done in slow usage times which is normally between 1am 6am. Hardware Warranty Details Should the hardware fail whilst on site, Time Out Internet is to be contacted and the fault will endeavour to be rectified. After troubleshooting, if the hardware is deemed faulty and is under warranty, it may be repaired or a replacement will be installed (if logistically possible)/dispatched and best efforts will be made to have it to you within 24 hours (if geographically possible). If there is hardware outside of the warranty period that needs to be replaced, a quote for the hardware along with installation by Time Out Internet if logistically possible will be supplied. Page 28 of 35

29 Data Cabling for Externally Mounted Hardware All hardware that is to be mounted outside/externally MUST HAVE data cabled used that has an earth wire drain to avoid electro-static discharge from lightning strikes and surges. The warranty is voided on equipment that has been affected by electro-static hits. Hardware IS NOT covered under warranty by the manufacturer for power surges, lightning strikes cross wiring (where the wrong cable is put into the incorrect plug). If stock is received back to Time Out Internet and found to be faulty due to a power surge, lightning strike or cross wiring, you will be charged for replacement router/equipment. Limitation of Liability In no event shall Time Out Internet be held liable for indirect, special, incidental or consequential damages arising out of service provided hereunder, including but not limited to loss of profits or revenue, loss of use of equipment, lost data, costs of substitute equipment, or other costs. With our industry experience, we always endeavour to ensure maximum wireless coverage with our solution; however, due to the subjectivity of wireless signals, there is always a possibility of low signal areas. Page 29 of 35

30 Customer Testimonials GUEST WIFI MADE EASY We found Time Out Internet to be a cost effective solution to managing our guests' internet usage and experience. From the enquiry stage to the setup stage and beyond, we experienced absolutely dedicated and superior service. Our experience was a feeling that we were being treated as if we were Time Out Internet's most important customer. This service level was really important to us, as we are a very remote resort in the middle of the South Pacific. Both Peter and Judy went the extra mile for us, with Peter even taking the initiative to provide a specific property heat map for us; that he developed from his own research. This allowed us to properly plan how many repeaters we required and where exactly to place them. The instructions were also very clear and Judy was completely on top of ensuring we understood how to set up the system. She was in touch with us every step of the way. The setup was easy and straightforward, and worked instantly! The Time Out Internet system is extremely easy to understand. We have been adding new internet plans and printing off hotspot tickets, which has been a great success with our guests and also our management. We have now been managing the Time Out Internet system for a few weeks, and it has proven itself many times over as one of the best business decisions we have made. Our return on investment has been excellent, and we have received good feedback from our guests who are very happy with the convenience. On one occasion, our electrician had to turn off the power for a few minutes. We immediately received an from Peter to inform us that one of our repeaters was down. This level of service is impressive. We would not hesitate to recommend Time Out Internet to any accommodation property. It has given us complete peace of mind. Rael Donde, Director, Cumberland Resort and Spa, Norfolk Island 29 th April 2013 The cost of Time Out Internet was well within our budget for a small complex of 12 units. All the documentation was supplied to us to obtain body corporate approval. A seamless transition. A turnkey operation. The features of the system were so easily put in place with no difficulties in understanding the system of operation- painless. A person with no it/ computer skills could understand this system with very little tuition. The installation took place one morning in/out no bother no noise up and running without a hiccup! The folks at timeout were great and when I needed assistance they were there and fixed my issues without any problems. Great folks to deal with. I would recommend timeout to all my business associates/ friends / colleagues without hesitation. Caroline & Mick McEwen Resort Managers Terrapin Holiday Apartments Noosaville QLD 2 nd March 2013 At Cradle Mountain Highlanders Cottages we cannot think of doing our accommodation business without offering internet services to our guests. We are in a remote location with poor internet infrastructure and had struggled to offer WiFi in the past. Now thanks to Time Out Internet we are able to offer our guests a good WiFi service at a very reasonable cost. We are very pleased to say that our guests are very happy with it. Time Out Internet is very simple to set up and easy to manage from our office PC. We have not needed much of Time Out Internet s customer service as the system has been running trouble free since we purchased and installed it ourselves in June Time Out Internet is very cost effective, easy to use, install and manage. Kim Goon-Joon, Cradle Mountain Highlanders Cottages, Cradle Mountain, Tasmania, Australia 16 th February 2013 Time Out Internet is a cost effective solution that has heaps of great features to help us manage and control time and data usage and limit upload/download speeds of our guests on the Internet. We needed to ensure that we are protected and comply with data retention obligations and Time Out Internet can keep a log of who visited any inappropriate websites. Time Out Internet s service is exceptional. With a swift follow up on enquiries and if we have any problems or need help they are solved very quickly and painlessly. I would recommend Time Out Internet as it is really simple to use, reasonably priced for the initial hardware, management system software and renewal and it was easy to install and set up the equipment and software which we did ourselves. Mick and Zelch, Econo Lodge Moree Spa Motor Inn, Moree NSW - 12th February 2013 Page 30 of 35

31 Fairshore Beachfront Apartments in Hastings Street, Noosa Heads has been utilising the Time Out Internet wifi system since November We chose Time Out Internet to assist us for numerous reasons. They are a local company and have a personable approach and our initial meeting convinced me they understood our needs and from following discussions I was confident they could supply us with the solution we sought. We had struggled with our original guest internet provision for two years. The solution Time Out Internet presented has achieved all objectives and has made a huge improvement to our overall customer offerings and our staff love it as it is easy to use and manage. I would recommend Time Out Internet on their easy going and friendly approach and communication. The simple fact they delivered what they promised from the start to the finish, without fuss or fanfare, is enough for me to recommend them to others. Richard Stephens, Director, Fairshore Beachfront Apartments, Noosa Heads, Qld 30th January 2013 At Coco Bay Resort, we could not be happier with the service and support that we have been getting from Judy and Peter at Time Out Internet. From the initial contact to the final installation, they have both been extremely approachable with any questions or concerns that we had with their proposal. Peter has been very proactive is his monitoring of our system. He has called us to let us know that we may have some problems, even before our guests. Our guests are also very happy with the extra coverage that we have been provided with Peter s hardware used at the time of installation. We cannot thank them enough for their service and effort in attending to our needs. We would strongly recommend Time Out Internet to any resort of motel when considering upgrading or installing a WIFI network. Darren and Debbie Schwerin Coco Bay Resort Noosaville QLD 23rd January 2013 At Lanai Riverside Apartments, Mackay we use Time Out Internet. We have 80 apartments and manage 65 within the complex on a short-term letting basis. It is a great selling point to offer free wireless internet to our guests, as everyone these days is connected to the internet at some point in their day! We find Time Out Internet very easy to use. We have been able to create individual users and vouchers, with varying download limits which has proven to be invaluable. A secure network is very important to us and Time Out Internet makes it very easy to comply with information retention of users. The service provided is fantastic. The team at Time Out Internet are always quick to help us with questions and technical advice. Emma, General Manager Lanai Serviced Apartments 26 th November 2012 We needed an internet system for our motel that was separate from our internal network and had ways to control both content and data usage. We found Time Out Internet reasonably priced and was easy to set up. Their customer service was great with plenty of follow ups. We now have an easy to use internet service that we can offer our customers both free and paid. Time Out Internet is an extremely well done product and the staff are only a call or away. I would have no hesitation recommending them to anyone else that needs a controlled internet environment. We have only had Time Out Internet for a short period but it has begun to payback the small outlay already. Matt Avery Black Boy Tree Motel, Taree NSW 20 th November 2012 For the past 3 months we have been using Time Out Internet at our accommodation complex, Traralgon Serviced Apartments. We have a fairly unique property in that we have 3 locations which each relay our internet services to guests in different ways. Previously access to our network was available to anybody who walked by! Time Out Internet was easy to install (we installed it ourselves in 3 unique locations, no problems at all!) and now we have a secure network that provides better service to all our guests. Time Out Internet has an easy-to-use backend User Interface where you create vouchers or users and is very easy to monitor. Being able to customise each user or set of vouchers has proven to be invaluable. The provision of internet access to our guests is very important as most of our clients are business people that rely on connectivity to perform their jobs whilst on the road. Overall we are very happy with the security, stability and ease-of-use of Time Out Internet and would be happy to recommend it to any accommodation business as a solution for providing guest internet services. Darryl & Shari Higginbotham, Managers, Traralgon Serviced Apartments, Traralgon, Victoria, Australia 24 th June 2012 Page 31 of 35

32 FAQ GUEST WIFI MADE EASY Do I need to get an IT person to install Time Out Internet? Time Out Internet is an easy to install router with inbuilt software that you plug and play. There is a hardware set up component that should take approximately 5 minutes (plugging in power cord, Ethernet cable and router). Note: To use Time Out Internet, it is important that if your existing router has in built wireless, you will need to disable the wireless function you may need to speak to your internet service provider or modem manufacturer to help you do this. You are not cancelling your Internet service. Time Out Internet becomes your wireless router and you will need to connect each device that will access the internet to the new wireless signal name you have created when registering Time Out Internet. If you are unsure of how to connect to the new wireless signal name, refer to your devices documentation (eg: laptop, iphone, desktop computer) on how to connect to a wireless network. Some people may need to get their local IT person to set up and connect to the Time Out Internet wireless router if they are unsure how to do this. Will Time Out Internet work with my existing hardware and software or will I have to buy other software or hardware to make it work? Time Out Internet comes with everything you need pre-installed. Your existing router or modem just needs to have a LAN (Ethernet) port (most do). Can I increase my download limits via Time Out Internet? No. You can only increase your download limits and speed through your Internet Service Provider. If I have internet connectivity problems do I call my internet provider or Time Out Internet technical support? Turn your routers and computers off and leave for 10 minutes and turn back on. See if you can connect. Always call your internet provider first. If you cannot receive the internet or have connectivity problems, 99.9% of the time it will be from your Internet provider. If you have covered all bases with your ISP and you still cannot get on the Internet, please do not hesitate to contact us via Time Out Internet Technical Support on the Time Out Internet web site. or on the Support Line am 7 pm - 7 Days AEST (excludes Public Holidays) Can I change the Time Out Internet settings for users at any time? Yes. Whoever has the Administration password to Time Out Internet s Access Control Server can change the settings at any time for any user on your network, anywhere, as long as they have access to the internet. You can check who is on line and user usage from any internet connection. Eg: at work, on holidays, etc. Note: if you are trying to change a users setting and that user is already logged on to the internet, the changes you make to them will not occur until they log off and they log back on the next time. What happens when my annual Time Out Internet Annual Access Control Server Service and Support expires? You will receive an invoice in the 11 th month. The invoice will advise you that your access control service and support is due for payment in a month s time. If you do not wish to continue with the service, advise Time Out Internet in writing and we will cancel the service. Does Time Out Internet work on Apple technology? Time Out Internet works on all software platforms as long as they are on your wireless network. Apple, Linux, Open source and Microsoft. Page 32 of 35

33 Can customers use Playstation or Xbox devices on the internet when Time Out Internet is activated? No. Gaming devices will not be able to be used on your network as they do not have a browser interface to be able to input a username and password. How many users can be managed by Time Out Internet? Can you all be on the internet at the same time? It is very subjective and can vary depending on the amount of routers you have, the size of the area of your business, the service you have from your Internet provider and the service you require. We would need to get information on your environment to be able to accurately answer this. Yes, with the correct solution for your environment/business you can all be on the internet at the same time. What if I don t want to be monitored by Time Out Internet or I want my office separate to it? When setting up Time Out Internet se there is a function that allows you to have a secondary private wifi signal. This allows you to have two wireless networks. The second one you can connect to that bypasses Time Out Internet. Perfect for an office environment where you don t want to have to sign in every time you access the internet. The secondary private wifi signal is password protected and secure through Time Out Internet so outsiders cannot access it unless they know the password. Page 33 of 35

34 Acceptable Use Policy This is the Acceptable Use Policy of TIME OUT INTERNET and forms part of the Service Terms & Agreement on which we provide Services. The TIME OUT INTERNET Acceptable Use Policy is intended to help enhance the use of the TIME OUT INTERNET Service by preventing unacceptable use. You, as a user of this Service, must comply with this Policy. By using TIME OUT INTERNET, you acknowledge and agree to follow this Policy and the terms of this Policy as stated herein. Your violation of this Policy may result in the suspension or termination of your access to the Service and/or other actions including but not limited to cooperation with legal authorities and/or third parties involved in the investigation of any suspected or alleged crime or civil wrongdoing. REVISIONS TO THIS ACCEPTABLE USE POLICY. Representatives of TIME OUT INTERNET reserve the right to revise, amend, or modify this Policy, other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted on the TIME OUT INTERNET website and administration website and ed to our customers. We encourage you to review this Policy periodically because it may change from time to time. 1. ABOUT THE POLICY 1.1. As part of our aim to provide a quality service at a reasonable price to all our users. The Acceptable Use Policy has been implemented to ensure that each subscriber's use of the Service: a) Meets legal requirements; b) does not unreasonably interfere with other subscribers; and c) does not unreasonably impact on our ability to provide the Service In this document, the following words have these meanings: you means a subscriber to the Service, or any person who accesses the Service using the subscriber's access details; Policy means this document, as may be amended by us from time to time on 14 days notice; Service means any service provided by us, together with associated services 2. WHEN THIS POLICY COMES INTO EFFECT 2.1. This Policy applies immediately if you are a new subscriber to the Service. For current Users, this Policy applies 14 days after this Policy is posted on our website and Administration website. If any changes are made to this policy by us, these changes come into effect 14 days after the revised policy is posted on our website. 3. SECURITY AND PASSWORDS 3.1. You must keep confidential the password you use to subscribe to the Service. You remain responsible for any use of the Service made using your password You must not attempt to obtain unauthorised access to any computer system, including unauthorised access to our system (for example, by attempting to use the account of another user) You must not participate in any attempt to cause any computer system (including our system) to malfunction, whether by way of viruses, worms, trojan horses, denial of service attacks or otherwise. 4. ILLEGAL AND INFRINGING USE 4.1. You must not use the Service to breach any applicable criminal laws or to infringe on the rights of a third party. This includes, without limitation: a) fraudulent, deceptive or illegal activity; b) infringement of copyright, trademarks or other intellectual property rights; c) infringement of laws relating to censorship and classification of material; d) using the Service to create, forward or distribute defamatory statements. 5. INAPPROPRIATE USE OF RESOURCES 5.1. The TIME OUT INTERNET Acceptable Use Policy prohibits the following: 1. Using the Service to transmit any material that, intentionally or unintentionally, violates any applicable local, state, national or international law, or any rule or regulations promulgated thereunder. 2. Using the Service to harm, or attempt to harm other persons, businesses or other entities. 3. Using the Service to transmit any material that threatens or encourages bodily harm or destruction of property or harasses another. 2/... 2/... Page 34 of 35

35 4. Using the Service to make fraudulent offers to sell or buy products, items, or services or to advance any type of financial scam. 5. Adding, removing, or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. 6. Using the Service to transmit or facilitate any unsolicited commercial or unsolicited bulk Using the Service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of the TIME OUT INTERNET Service or another entity s computer software or hardware, electronic communications system or telecommunications system, whether or not the intrusion results in the access, corruption or loss of data. 8. Using the Service to transmit any material that infringes any copyright, trademark, patent, trade secret, or other proprietary rights of any third party, including, but not limited to, the unauthorised copying of copyrighted material, the digitization and distribution of photographs from magazines, books or other copyrighted sources, and the unauthorized transmittal of copyrighted software. 9. Using the Service to collect, or attempt to collect, personal information about third parties without their knowledge or consent. 10. Reselling the Service. 11. Using the Service for any activity which adversely affects the ability of other people or systems to use the TIME OUT INTERNET Service or the Internet. This includes denial of service (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, network services or network equipment is prohibited. It is your responsibility to ensure that your network is configured in a secure manner We consider your use of TIME OUT INTERNET to be Unreasonable Use if your use of TIME OUT INTERNET is considered fraudulent by TIME OUT INTERNET or to adversely affect the TIME OUT INTERNET Service or another customer's use of, or access to, a TIME OUT INTERNET Service. 6. WHAT HAPPENS IF YOU BREACH THIS POLICY? 6.1. If we believe on reasonable grounds that you have breached this Policy, we may (but are not obliged to) take one or more of the following steps: a) suspend your access to the Service indefinitely or for a specific period; b) terminate your access to the Service and refuse to provide the Service to you or your associates in the future; 7. LIMITATION OF LIABILITY You assume total responsibility for use of the Service and access at your own risk. The TIME OUT INTERNET and its affiliates, officers, employees, agents, suppliers, sponsors or other partners, has no responsibility whatsoever for the content accessible or actions taken on the internet and the TIME OUT INTERNET Service network, and shall not be liable to you for any direct, indirect, incidental, special or consequential damages of any kind including but not limited to any loss of use, loss of business, and/or loss of profit, arising out of or related to this terms of service. Under no circumstances will the TIME OUT INTERNET and its affiliates, officers, employees, agents, suppliers, sponsors or other partners of the TIME OUT INTERNET Service be liable to you or any third parties for any amount. 7.2 The Service is provided on an as is and as available basis. TIME OUT INTERNET and its affiliates, officers, employees, agents, suppliers, sponsors or other partners does not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. Page 35 of 35