Accela Automation User Manual for Gwinnett County Automated Inspection Request System (IVR)
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1 Accela Automation User Manual for Gwinnett County Automated Inspection Request System (IVR) Version 1.2 9/30/2010
2 Table of Contents IVR Instructions...3 Initial Entry Instructions...3 Permit Access Instructions (Main Menu)...3 Performing a task on a Permit...3 Get the status of your permit...3 Look up an inspection...3 Details for all inspections on this permit...5 Request a new inspection on this permit...5 Get the comments for this permit...6 Look up related permits... 6 IVR Instruction Manual 2
3 IVR Instructions Initial Entry Instructions Dial to access the IVR System Welcome to the Gwinnett County Automated IVR System Permit Access Instructions (Main Menu) Enter permit number and then press # Example for BLD , enter BLD = 253 CDP = 237 FPL = 375 LDP = 537 MDP = 637 SDP = 737 Performing a task on a Permit Get the status of your permit Press 1 to hear the status of this permit Press 1 to perform another task on this permit OR Press 2 to return to the main menu OR Press 3 to exit Look up an inspection Press 2 to look up an inspection IVR Instruction Manual 3
4 Please choose from one of the following list of inspections scheduled for this case, press the star (*) key to return to the permit menu After selecting inspection: Press 1 to reschedule this inspection Press 1 to choose one of the available inspection dates Enter the corresponding (#) of the available dates given Press 1 to choose AM as the inspection time Press 2 to choose PM as the inspection time Press 3 to ignore the inspection time Do you want to enter an inspection phone number? (Phone Number) Press 1 for Yes If yes, enter phone number Press 2 for No Confirm inspection, scheduled date and time Press 1 if correct Press 2 to cancel Press 3 to cancel and try again Confirmation number given Press 1 to go on Press 2 to listen again Press 2 to enter exact date for the inspection Enter the date on when you would like to schedule this inspection (MMDD) Press 2 to update the status of this inspection Enter the date on which you would like to update this inspection (MMDD) Press 3 to research inspection Press 1 to perform another task on this inspection Press 2 to perform another task on this permit Press 3 to return to the main menu IVR Instruction Manual 4
5 Press 4 to exit Press 4 to cancel this inspection Press 1 if correct Press 2 to abort cancellation Press 5 to hear the comments of this inspection Details for all inspections on this permit Press 3 to hear the details for all inspections on this permit Press 1 to play the inspection comment Choose from the following inspections, press the star (*) key to replay all inspections press 0 to skip to the next inspection reading Press 2 to hear the details of the inspections Press 3 to go back to the permit menu Request a new inspection on this permit Press 4 to request a new inspection on this permit Enter the inspection type code OR Press the * key to select an inspection type from the menu Choose from the inspection types (###) Response You have selected inspection type Press 1 to create the inspection OR Press 2 to go back to the main menu OR Press 3 to redo the selection Press 1 to choose one of the available inspection dates Enter the corresponding (#) of the available dates given Press 1 to choose AM as the inspection time Press 2 to choose PM as the inspection time Press 3 to ignore the inspection time IVR Instruction Manual 5
6 Do you want to enter an inspection phone number? (Phone Number) Press 1 for Yes If yes, enter phone number Press 2 for No Do you want to leave an inspection comment? Press 1 to leave a comment Press 2 to skip Confirm inspection, scheduled date and time Press 1 if correct Press 2 to cancel Press 3 to cancel and try again Confirmation number given Press 1 to go on Press 2 to listen again Press 2 to enter exact date for the inspection Enter the date on when you would like to schedule this inspection (MMDD or YYYYMMDD) Get the comments for this permit Press 5 to get the comments for this permit Look up related permits Press 6 to look up related permits IVR Instruction Manual 6
7 INTERACTIVE VOICE RESPONSE INSPECTION REQUEST SYSTEM (IVR) To Begin: Dial Enter permit number then press #: Example for BLD , enter # BLD = 253 CDP = 237 SDP = 737 LDP = 537 MDP = 637 FPL =375 Then press 1 to schedule an inspection Then press the inspection number listed below To use the short cut code put a 1 in front of the inspection code TYPE OF INSPECTION IVR ID TYPE OF INSPECTION IVR ID COMMERCIAL TYPE OF INSPECTION IVR ID COMMERCIAL TYPE OF INSPECTION IVR ID STRUCTURAL PLUMBING PRECONSTRUCTION CONFERENCE 100 PLUMBING CONFERENCE 400 COMMERCIAL CONFERENCE 101 PLUMBING PARTIAL SLAB 401 COMMERCIAL PARTIAL FOOTING 103 PLUMBING COMPLETE SLAB 402 COMMERCIAL COMPLETE FOOTING 104 PLUMBING EXTERIOR FIRE MAIN 403 COMMERCIAL PARTIAL MONOLITHIC SLAB 105 PLUMBING SEPTIC TANK HOOKUP 410 COMMERCIAL COMPLETE MONOLITHIC SLAB 106 PLUMBING SEWER LATERAL 411 COMMERCIAL PARTIAL SLAB 107 PLUMBING WATER SERVICE 412 COMMERCIAL COMPLETE SLAB 108 PLUMBING PARTIAL ROUGH 413 COMMERCIAL PARTIAL ELEVATED SLAB 109 PLUMBING COMPLETE ROUGH 414 COMMERCIAL COMPLETE ELEVATED SLAB 110 PLUMBING GREASE TRAP 420 COMMERCIAL PARTIAL POURED WALL 111 PLUMBING STORM DRAIN 430 COMMERCIAL COMPLETE POURED WALL 112 PLUMBING IRRIGATION 439 COMMERCIAL PARTIAL FRAMING 120 PLUMBING TEMPORARY FINAL 449 COMMERCIAL COMPLETE FRAMING 121 PLUMBING FINAL 450 COMMERCIAL EXTERIOR SHEATHING 122 EROSION CONTROL 500 COMMERCIAL TILT PANEL 123 EROSION CONTROL 500 COMMERCIAL PARTIAL ROOFING 130 RESIDENTIAL TYPE OF INSPECTION IVR ID COMMERCIAL COMPLETE ROOFING 131 STRUCTURAL COMMERCIAL PARTIAL CEILING 140 RESIDENTIAL CONFERENCE 160 COMMERCIAL COMPLETE CEILING 141 RESIDENTIAL SETBACK 161 FOOTING BASKET 142 RESIDENTIAL PARTIAL FOOTING 170 SIGN SETBACK 143 RESIDENTIAL COMPLETE FOOTING 171 COMMERCIAL TEMPORARY FINAL 149 RESIDENTIAL SLAB 172 COMMERCIAL FINAL 150 RESIDENTIAL MONOLITHIC SLAB 173 ELECTRICAL RESIDENTIAL FRAMING 175 ELECTRICAL CONFERENCE 200 RESIDENTIAL PARTIAL WALL 176 ELECTRICAL TEMPORARY POLE 210 RESIDENTIAL COMPLETE WALL 177 ELECTRICAL PARTIAL SLAB 211 SIGN SETBACK 180 ELECTRICAL COMPLETE SLAB 212 FOOTING BASKET 181 ELECTRICAL UNDERGROUND 213 RESIDENTIAL FINAL 190 ELECTRICAL SERVICE ROUGH 214 ELECTRICAL ELECTRICAL PARTIAL WALL ROUGH 215 ELECTRICAL TEMPORARY POLE 210 ELECTRICAL COMPLETE WALL ROUGH 216 ELECTRICAL CONFERENCE 260 ELECTRICAL PARTIAL CEILING ROUGH 217 ELECTRICAL UNDERGROUND 261 ELECTRICAL COMPLETE CEILING ROUGH 218 ELECTRICAL ROUGH 262 LOW VOLTAGE ROUGH 220 ELECTRICAL TEMPORARY POWER RELEASE 263 LOW VOLTAGE PARTIAL WALL ROUGH 221 SWIMMING POOL AIR TEST 270 LOW VOLTAGE COMPLETE WALL ROUGH 222 ELECTRICAL BONDING/LIGHT 280 LOW VOLTAGE PARTIAL CEILING ROUGH 223 ELECTRICAL FINAL 290 LOW VOLTAGE COMPLETE CEILING ROUGH 224 HVAC LOW VOLTAGE FINAL 225 HVAC CONFERENCE 360 ELECTRICAL ROUGH 230 HVAC GAS LINE UNDERGROUND 361 ELECTRICAL TEMPORARY POWER RELEASE 231 HVAC SLAB 362 SWIMMING POOL AIR TEST 235 HVAC COMPLETE ROUGH 370 ELECTRICAL TEMPORARY FINAL 248 HVAC GAS LINE CONCEALED 371 ELECTRICAL BONDING/LIGHT 249 HVAC FINAL 390 ELECTRICAL FINAL 250 PLUMBING SWIMMING POOL FINAL 251 PLUMBING CONFERENCE 460 COMMERCIAL PARTIAL ELEVATION 252 PLUMBING COMPLETE SLAB 461 COMMERCIAL COMPLETE ELEVATION 253 PLUMBING EXTERIOR FIRE MAIN 465 HVAC PLUMBING SEPTIC TANK HOOKUP 470 HVAC CONFERENCE 300 PLUMBING COMPLETE ROUGH 475 HVAC GAS LINE UNDERGROUND 301 PLUMBING GREASE TRAP 481 HVAC SLAB 302 PLUMBING STORM DRAIN 482 HVAC PARTIAL ROUGH 303 PLUMBING IRRIGATION 483 HVAC COMPLETE ROUGH 304 PLUMBING FINAL 490 HVAC GAS LINE CONCEALED 310 EROSION CONTROL 501 1
8 HVAC TEMPORARY GAS RELEASE 311 EROSION CONTROL 501 HVAC HEATING TEMPORARY FINAL 320 HVAC REFRIGERATION SYSTEM 330 HVAC GREASE HOOD 340 HVAC FINAL 350 CE RESPONSE INSPECTION REQUEST SYSTEM (IVR) To Begin: Dial Enter permit number then press #: Example for BLD , enter # BLD = 253 CDP = 237 SDP = 737 LDP = 537 MDP = 637 FPL = 375 Then press 4 to schedule an inspection Then press the inspection number listed below To use the short cut code put a 1 in front of the inspection code TYPE OF INSPECTION IVR ID TYPE OF INSPECTION IVR ID DEVELOPMENT INSPECTIONS FIRE - BUILDING ARBORIST 1ST SITE VISIT 601 FIRE 50% SPEC SPACE 900 ARBORIST 2ND SITE VISIT 602 FIRE 80% SPEC SPACE 901 BUFFER 605 FIRE 100% SPEC SPACE 902 CLEARING 608 FIRE 50% CONSTRUCTION 910 CO (CONSTRUCTION ENTRANCE/ EXIT) 610 FIRE 80% CONSTRUCTION 911 CURB 612 FIRE 100% CONSTRUCTION 912 DECEL LANE/ BASE 614 FIRE SPRINKLER 920 DECEL LANE/ PAVEMENT 616 FIRE ALARM 921 DECEL LANE/ STRIPING/ SIGNAGE 618 FIRE COMMERCIAL HOOD 922 DECEL LANE SUBGRADE 620 FIRE SUPPRESSION SYSTEM 923 DETENTION POND 623 FIRE TENANT FINAL CO ONLY 930 DUMPSTER SCREEN 626 FIRE TENANT TRANSFER CO 931 EROSION CONTROL 629 FIRE RACKING SYSTEM 932 FENCE INSPECTION 632 FIRE TEMPORARY FINAL 933 FINAL INSPECTION 635 FIRE CONSULTATION 940 GRADING 638 FIRE PUMP 941 GRUBBING 641 FIRE COMPLIANCE INSPECTION 950 HANDICAP RAMPS 644 FIRE - SITE LANDSCAPE INSPECTION 647 FIRE BURN PIT 960 LANDSCAPE WARRANTY INSPECTION 650 FIRE BONFIRE 961 NPDES IINSPECTION 653 FIREWORKS 962 PARKING LOT STRIPING 656 FIRE SITE FINAL 963 PORTABLE TOILET 659 FIRE TENT 964 PRE-CONSTRUCTION MEETING 662 FIRE KNOX INSPECTION 965 SIDEWALK 665 SPECIMEN TREE FOLLOW-UP VISIT 668 STORM DRAIN 671 STREAM BUFFER 674 STREET PAVING/ BASE 677 STREET PAVING/ PAVEMENT 680 STREET PAVING/ STRIPING 683 STREET PAVING/ SUBGRADE 686 TREE PROTECTION FENCE 689 TREE SAVE BUFFER INSPECTION 692 ZONING BUFFER 695 STORMWATER BUFFER VARIANCE INSPECTION 700 SWM EROSION CONTROL 710 SWM BMP 720 SWM BMP FINAL 730 WATER & SEWER FORCE MAINS 800 PUMP STATIONS 810 SEWER AIR TEST 820 SEWER AS-BUILT 823 SEWER INSTALL 826 SEWER TV 829 WATER AS-BUILT 830 WATER CHLORINATION TEST 833 WATER INSTALL 836 WATER PRESSURE TEST 839 2
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