QUICK TERMS & CONDITIONS OVERVIEW

Transcription

1 QUICK TERMS & CONDITIONS OVERVIEW CANCELLATION POLICY Cancellation between 72 and 24 hours prior to the rental 50% of the estimated rental amount will be charged. Cancellation between 24 and 0 hours prior to the rental No Show / Refusal During Peak Season (Summer / Winter cancellation between 7 days and 72 hours prior to the rental 100% of the estimated rental amount will be charged. 100% of the estimated rental amount will be charged. 25% of the estimated rental amount will be charged FULL PREPAYMENT 100% of the total rental amount is charged at the moment of Booking Confirmation by Elite Representative. Full prepayment option with 5% discount on total rental rate is offered by Elite when Client is booking a car at least one month prior the rental start. SECURITY GUARANTEE (DEDUCTIBLE) Security Guarantee amount represents maximum Client s Deductible in a case of Loss, Theft or Damage of a car. Selected Deductible amount (Elite offers 3 options: Basic / Reduced / Lowest Deductible) will be withheld on Clients credit card(s) 24 hours prior the rental start and will be released back immediately after car return, if the car is exactly in the same state as at the rental start. VIEW COMPLETE GENERAL TERMS & CONDITIONS ON FOLLOWING PAGES >> 1

2 GENERAL TERMS AND CONDITIONS ELITE RENT A CAR ITALY 1. Car rental requirements * Each driver must hold a driving licence (current driving licence B Category) valid for the country where the rented car will be used; the driving licence must have been issued for a minimum period established by law or by local regulations in order to drive the rented car; driving licences that are printed in non latin characters must be accompanied by an international driving licence. * The minimum requested age for a car rental is established in the current price list and it can be 21/23/25/30 years according to the rented car category. Whenever the person who rents the car and/or the driver is younger than the age requested by ELITE regulations for the category, he is aware that the car rental can be denied or that ELITE RENT A CAR ITALIA will apply a different and higher value to the liability coverage as established in following Sect. 2.1 * The payment of the estimated rental cost and of the possible charges deriving from damages or loss of the rented vehicle must be granted at the rental time. * The vehicle rental must be paid by using the main credit cards, when accepted by the Renting Office, with previous appropriate authorization by the releasing institution. A guarantee deposit of the same amount of the expected rental amount and liability cover is required according to the following Sect It will be carried out also through previous authorization of the credit card payment. The current price list indicates the number of credit cards requested to authorize the car rental. 2. Insurance coverage The following insurance coverage (*) which is included in the rental price indicated here below is applied to the rented vehicle: * Car Civil Liability for damages caused to third parties. * CDW Collision Damage Waiver 2.1 Liability allowance for damages caused to the vehicle. The Customer, upon return of the vehicle is responsible for the damages caused to the vehicle that have not been previously indicated in the appropriate form at car check at the moment of the car withdrawal and signature of this agreement. In case of damages to the rented vehicle, an amount equal to the value of the effective damage and up to the maximum allowance indicated on the cover of the agreement will be charged. 2.2 Insurance allowance for fire or total theft. In case of fire or total theft that have to be communicated immediately (in any case not after 6 hours) to ELITE RENT A CAR ITALIA, the allowance indicated on the cover of the agreement will be charged. 2.3 Liability limitation clause for insurance allowance. By signing the relevant clause for liability limitation, as indicated on the cover of the agreement, the Customer is responsible for damages up to the reduced allowance amount (LTDD), against payment of the indicated supplementary price (LTDD2 Daily Insurance fee) or (LTDD3 Daily Insurance fee). However, the Customer must return the keys to the rental agency within the rental period and in any case within 24 hours from the discovery of theft or fire. Damages caused voluntarily or by misuse and/or disregard by the Customer are not included in the limitation liability cases, neither damages to tapestry, to roof and subsequent to refuel with inappropriate fuel for the rented vehicle or for damages repairs executed directly by the customer without consent of ELITE RENT A CAR ITALIA, nor for the use of the vehicle in presence of breakdown. 2

3 3. Km Current prices include the km/per day written in the contract. After that, an extra price per km is agreed as indicated in the Rental Agreement.. 4. Vehicles, fuel, maintenance Current prices do not include fuel. Rented vehicles are normally supplied with full fuel. The amount of missing fuel when the vehicle is returned will be charged to the Customer ( 2,75/lt including the refuel service). Current prices include ordinary maintenance, oil and fuel. Possible costs due to emergency intervention, expressly approved by ELITE RENT A CAR ITALIA and only if the intervention request can be demonstrated at the phone numbers indicated on the Agreement, will be refunded against submission of the original invoice. 5. Vehicle supply and return, rental duration and resolution of agreement The rental period starts on the date and time the vehicle is given to the Customer and terminates on the date and time the vehicle is returned to ELITE RENT A CAR ITALIA SRL. The Customer recognizes that the vehicle is in perfect operating conditions and without visible defects and undertakes to return it to ELITE RENT A CAR ITALIA in the same conditions and at the date indicated on the Car Rental letter. ELITE RENT A CAR ITALIA reserves the right to resolve the agreement and get the vehicle back in any moment and when it is used in violation of the Utilization requirements indicated after these General Terms and Conditions. The rented vehicle can be withdrawn and returned in one of the ELITE RENT A CAR ITALIA offices or in another location provided this is previously agreed ; withdrawal and return must generally take place in the same office of withdrawal, if not differently authorized by ELITE RENT A CAR ITALIA. If the vehicle is returned in a different location from the established one, the Customer will be charged with all supplementary costs necessary to get the vehicle back to the established location. The rental period is calculated in days, that is to say 24 hours, and the applied prices are calculated on 24 hour-units. The vehicle must be returned at the established time; in case of a delay exceeding 120 minutes, an extra day cost will be charged to the Customer. The Customer has the obligation, upon the vehicle return, to ask the signature of a member of Elite rent a car's staff on the Check-in report where the effective vehicle status is reported as well as the fuel level. In absence of this signature, the specifications listed by Elite rent a car Italia will be tacitly and validly accepted. The Customer has the obligation to return, together with the vehicle, the keys, the documents, the Navigator Cd as well as any other accessory that compose the vehicle's equipment. The lack of return of the keys (also in case of loss) and/or car documents and/or Cd Navigator will entail a penalty amounting to 5,000.00, plus VAT. In case of theft of the vehicle, the lacking of return of keys will make the Customer jointly and severally responsible of the theft of the rented vehicle with the obligation to refund Elite rent a car Italia Srl for the total car value according to the best available quotations on Quattroruote plus a supplementary penalty for the damage subsequent to the non utilization of the vehicle previously determined in 25,000.00, in absence of higher and supplementary damages. The theft of the vehicle, with return of the keys, will in any case entail a penalty of 5, Fines and penalties The Customer and the driver are responsible for whatever infractions to the Highway Code and are responsible for the payment of all fines, penalties or sanctions issued towards them (either by immediate claim or subsequent communication also addressed to ELITE RENT A CAR ITALIA) for the whole rental period. In case of lack of direct payment of the above, the Customer expressly authorizes ELITE RENT A CAR ITALIA to debit the credit card/s mentioned in the cover of the agreement for all the amounts and the legal and administrative charges necessary to manage the fine claim. This amount is firstly evaluated to a minimum amount of 20% of the amount claimed by Authorities and not less than Euro 25,00, in absence of higher and supplementary charges. The Customer undertakes to transmit to ELITE RENT A CAR ITALIA, within 48 hours, any fine that he receives from public authorities. Failing this, he will be responsible for any damage undergone by ELITE RENT A CAR ITALIA, also indirectly, because of this missing immediate communication. If the Authorities require the name of the Customer and/or of the effective driver, ELITE RENT A CAR ITALIA is bound to reveal it also without previous authorization of the Customer and/or the driver. 7. Charges The Customer will pay or refund ELITE RENT A CAR ITALIA the following amounts upon request: a) Rental price, always paid in advance, according to the current price list as indicated in the Car Rental Letter; b) Possible charges for fuel recharge as indicated at point 4; c) Charges related to the delayed payment of the amounts due. Invoices issued by Elite rent a car Italia are intended to be payable at sight and in case of delayed payment the Customer and/or the person jointly and severally liable will be compelled to pay the default interests pursuant to Sect. 5, par. 1, of Law Decree N. 231/02, 3

4 enforcing Directive 2000/35/CE; the Customer will also be compelled to pay all legal, judicial and extra-judicial charges in which ELITE RENT A CAR ITALIA incurred in order to have the credit refunded; d) Any fines, penalties, motorway charges, administrative expenses (amounting to 25,00 for each single fine/claim) and judgement (according to the maximum current lawyers remuneration fees) or according to law and deriving from the utilization of the vehicle during the rental period, except for the case where they are totally and exclusively chargeable to ELITE RENT A CAR ITALIA. e) Any airport, railway, circulation charges or taxes. f) Supplementary charges due if the vehicle is returned to ELITE RENT A CAR ITALIA srl in a different location from the delivery, calculated according to the appropriate price list (Leaving Service). g) All the penalties provided by this Agreement (in particular the penalty described in Point 5). h) All the amounts also in lucrum cessans and the vehicle stop that remain outstanding and not refunded by the Insurance Company relevant to accidents caused by the Customer. i) Relating to the theft of the rented vehicle. j) Any other amount not expressly indicated in this Conditions but regulated by law or by agreement Date. Signature. Elite Rent-A-Car Italia Srl - Sede legale: Avenue du Conseil des Commis Aosta (Ao) Uffici Commerciali: Via Albricci, Milano Tel Fax Capitale Sociale i.v. P IVA IT Registro Imprese di Aosta REA n The Customer openly authorizes ELITE RENT A CAR ITALIA to debit on the credit card/s indicated on the cover of this Agreement all the amounts, even they have become due or collectible after the return of the rented vehicle. 8. Waiver Within the deadlines provided by Law, ELITE RENT A CAR ITALIA will not be responsible for any damage that affected the Customer or third parties deriving from the use of the vehicle, for damages or inconveniences related to the delay in withdraw or return or for any other cause out of the control of ELITE RENT A CAR ITALIA (force majeure). 9. Vehicle utilization conditions The Customer undertakes to keep and use the vehicle with care and attention and in particular he will not allow the use of the vehicle in the following conditions: a) to sub-rent; b) to transport persons or objects with commercial purposes against payment or in the cases forbidden by law; c) to push or pull vehicles, caravans, trailers or any other objects; d) for races, tests or competitions in or outside tracks; e) to drive under the influence of drugs, alcoholic drinks, narcotics or barbiturates or any other substance that can affect the consciousness and the reaction capacity; f) in violation of any custom or circulation regulation or any other laws; g) driven by another person that is not the Customer unless this person has been indicated in the appropriate form when filling the renting letter thus authorized by ELITE RENT A CAR ITALIA; h) Outside the European Community territory without prior written authorization by ELITE RENT A CAR ITALIA; no written authorization is requested for the following countries: Switzerland, Liechtenstein, San Marino, Monaco, Andorra, France, Germany, Austria. 10. Accidents All accidents must be immediately reported Iin case of legitimate obstacle not later than 1 hour after the accident) and in any case in written not later than 6 hours after the accident to ELITE RENT A CAR ITALIA. A report on the Accident (Jointly Agreed Statement) must be filled at any time it is requested and in any case always upon vehicle's return. The Customer commits himself to obtain information from witnessess and involved vehicles by arranging the appropriate assessments by Competent Authorities. The Customer also undertakes to cooperate with ELITE RENT A CAR ITALIA, and/orm with any other owner of the rented vehicle and/or with the involved insurance companies in all legal assessments or procedures. 11. Joint and several obligation The person who signs this Car Rental Letter in the name and behalf of another physical or legal entity (companies, Organizations, etc.) will be jointly and severally responsible together with the person they represent for all obligations assumed towards ELITE RENT A CAR ITALIA. 12. Release of responsibility Within law limitations, the Customer releases any responsibility to ELITE RENT A CAR ITALIA for whatever claim related to the vehicle circulation or damages caused to the vehicle or affecting the Customer or third parties during the rental period, with the exception of events directly chargeable to ELITE RENT A CAR ITALIA. 4

5 13.Vehicle Maintenance The customer undertakes to use the vehicle appropriately and to perform maintenance services required by the vehicle's manufacturer. He will be responsible for whatever damage caused to the vehicle. The Customer must regularly check the levels of oil, water and brake fluid and in any case, after 1000 km. Recovery, cleaning and broken tyres costs are charged to the Customer. Oil, greasing and possible small repairs related to ordinary use will be refunded only against submission of regularly paid invoices (providing indication of date, supplier name, address, vehicle plate and km) entitled to Elite Rent a car Italia S.r.l. after authorization and submission of the replaced parts. In the event of a serious breakdown, the Customer will address himself to the nearest rental agency of Elite Rent a car Italia srl in order to require assistance and/or the vehicle replacement. 14.Safekeeping Obligation The Customer assumes the vehicle keeping and undertakes to always keep it in a safe and protected place. He also engages himself to always keep the keys of the vehicle. 15. Liability statement The Customer and the driver declare to be aware of the fact that in case of missing return of the vehicle according to the conditions set forth in this agreement, in absence of any valid contrary reason, (force majeure) they will be charged with the crime of misappropriation or even of theft and legal embezzlement. 16. Responsability The vehicle manufacturer is always responsible for all manufacturing defects; Elite Rent a car Italia Srl will take care in order to rent the vehicle in the best possible conditions. Nevertheless, Elite Rent a car Italia Srl can be in no case deemed responsible for damages related to vehicle's breakdowns occurred during the renting period. 17. Authorizations The Customer - expressly and without any limitation - authorizes Elite rent a car Italia, or any other appointed entity, to exercise a remote supervision over the correct functioning and utilization of the rented vehicle by adopting satellite systems or similar devices to monitor the vehicle alarms or movements out of the territory listed in Art. 9h during the renting period. 18. Place of Jurisdiction Any dispute arising from interpretation and/or execution of this agreement will be settled by the competent Milan Court, with the exclusion of the case as at Sect bis of the Civil Code. 19. Documents attached to the Agreement This Agreement is composed of: Rental Agreement General Terms and Conditions State of Vehicle - Check Form Credit Card Voucher 20. Special offers conditions All offer fares are subject to availability and may change without notice. The special offers cannot be combined with any other promotions. Additional restrictions may apply like minimum rental lenght, minimum category level, maximum offers per person, market restrictions etc. 21. Personal Data Protection: information pursuant to Sect. 10 of Law dated December 31, 1996, n. 675 Law n. 675 dated December 31, 1996 regulates the issue of Protection of persons and other entities with regard to treatment of personal information, thus ensuring that the treatment of information is executed in the full respect of rights, freedom and personal dignity and confidentiality of human beings. According to Section 1, par. 2, lett b) of the above mentioned law n. 675/1996, treatment relates to any operation (cancellation, registration, organization, conservation, utilization, communication, broadcast, disposal and destruction) applied to personal data or accomplished without using computer systems. We hereby inform you that all information you provide us or that we acquire during our activity are subject to this treatment through manual or computer systems according to fairness, honesty principles and in the full protection of your rights and with particular attention to your confidentiality requirements. Therefore we inform you that : 1. All information is treated according to agreement requirements to accomplish obligations provided by law, by current regulations and by European directives, as well as to allow a correct administrative management of our relationship. All information will be treated manually and/or on computer systems by electronic or telematic 5

6 devices. 2. Communications and information executed according to law provisions are always validly carried out; all above mentioned data can be delivered to our agents' network, to banks, to factoring companies, to credit collection institutions, and to professionals such as consultants or counterparts that can be involved during the relationship only for credit protection purposes and to achieve an improved management of our rights relating to the single trade relationship. 3. Treatment of data as at point 1 is compulsory and essential to execute charges and contractual relationships. The deny to supply personal data as well as to consent to their treatment can be the cause of cancellation of the agreement. The delivery of incomplete data to accomplish all legal and contractual procedures will be evaluated, from time to time, by the Signing company and consequences will be determined according to the importance of requested data. 4. All information will be treated for all the agreement duration period and also after this period in order to allow the accomplishment of law procedures and for trade purposes. 5. Art. 13 of Sect. n. 675/1996, of which a copy is attached, grants you a series of rights relating to personal data treatment. 6. Elite rent a car Italia S.r.l., is responsible for data treatment. Its legal offices are placed in Aosta, Avenue du Conseil Des Commis, 24 in the person of its temporary legal representative. Data can be treated at the company's offices or at tax consultancy firms, as well as at other professionals' firms that have been charged with the accountancy and any other relevant issue. 6